Rated 3.6 out of 5 by 55
Rated 1.0 out of 5.0 by WorldTravler9 Horibble, Not up to Brand Standards
This was by far my worst experience at a Holiday Inn, really any hotel. The service was slow. It took over 30 minutes to get menus in the restaurant and there was only one other couple in the resturant. The staff acted like we were always inconveniencing them. The suites are old and not cared for. Our main door was coming off it's hinges, the bathroom had water leaks from the ceiling and stains on the door. The light fixtures were cracked. The pool are looked nice from afar however on closer inspection there were cigarettes butts everywhere the garbages were over flowing and the hot tub needed to be drained and cleaned. I would never stay here again and strongly recommend you don't either. I couldn't wait to check out.
February 28, 2013
Rated 5.0 out of 5.0 by Robin78 Great service
I stay at this facility once a month. On the occasion that I must stay at another location my experience is never as favorable. I am greeted and treated great by the staff at the service desk. My only issue has been finding parking that is close to the door in the evening. Because I am a female traveling alone, I find it uncomfortable to walk so far late in the evening.
February 26, 2013
Rated 1.0 out of 5.0 by Bird35 Horrible
I paid over $100 per night and the closet was broken, the chair was broken. I swapped out for another chair and the chair was very flimsy and dirty. This hotel needs to invest money and upgrade.
February 24, 2013
Rated 1.0 out of 5.0 by DougL No Free Breakfast
I was surprised to find out that breakfast was not included with my stay. I booked with a very modest AAA discount and was told that I didn't qualify for a free breakfast. I've stayed at many less expensive properties that had free, and better, breakfasts. There are several options for breakfast within an easy walk so don't pay for one at this hotel.
February 23, 2013
Rated 2.0 out of 5.0 by dewy Needs some work....
We spent a week at this property in January, 2013. Most Holiday Inn Express sites have a breakfast included as part of the room rate. This one does not. It does have a restaurant which we tried on the first morning there. Service was slow, the food was mediocre and overpriced. Then there was the situation with two servers arguing in the background about one 'stealing' the others customers. The building with the suites is separate from the main building so you have to walk outside to get to the main part of the hotel. The stairwells of the suite building are dimly lit and dirty. My wife was scared to use them at night. Maintenance of the property needs work: the handle to the door from the parking lot to the suite building came off in your hand, and about mid-week our bathroom ceiling started to leak! On the positive side: the beds were very comfortable and the housekeeping was good.
January 27, 2013
Rated 3.0 out of 5.0 by Genxer Would Choose Another Hotel If Needing A Suite
We got off on a bad start at this property. The front desk staff attendant had checked my family into a king room when I reserved a suite. I had to go back down the elevator with family and luggage to get a suite since we prefer that when traveling with a baby. He explained his action by saying that the king rooms were in the remodeled portion of the hotel compared to the older suite wing. Then we initially could not get in our suite with our key and it was explained to us that the door handle probably needed to be turned up instead of the usual down motion. The maintenance person standing nearby came back with me to make sure we could get in. The next problem with the room was that we could not lock the deadbolt to a room with an outdoor corridor. We called maintenance to fix that the next day. Our third issue with this room was that door threshold allowed cold air from outside to freely flow into the room. We needed to block the door with pillows overnight. The suite itself was fine with plenty of room, but I could see why the person at the front desk tried to steer us away.
The only other part of the hotel we were able to take advantage of was the restaurant and we give it mixed reviews. Some meals were better than others. I liked it more than my wife, but similar to my wife I was not happy with the slow service even though it was over the Christmas holiday. We did however appreciate the compelmentary buffet on Christmas Eve. Overall the hotel was just not the quality we have been coming to expect as guests who frequent Holiday Inn hotels and I do not recommend it until the improved upgrades are made.
January 14, 2013
Rated 5.0 out of 5.0 by PRTX Enjoyed the Stay
The hotel is in an easy to access location. The staff was quite pleasant and helpful. The room was clean plus quiet. I was happy to find out they had 24 hour parking lot security which included a security officer walking the perimeter. The hotel includes a relaxing lounge area. I did find the restaurant to be a little pricey but overall it was a most enjoyable stay.
January 12, 2013
Rated 4.0 out of 5.0 by nett19 nice stay
I enjoyed the property.Most of the staff was exceptional. The evening food was excellent in the restaurant as well as the service. We stayed a week and free breakfast buffet included in our stay, but the breakfast buffet needed more variety and the service at breakfast was slow even on the good days. Everyone was very accomadating. The pool was heated and excellent. It was cold when we stayed 59 degrees but was able to use the pool because it was heated and the perfect temperature. The cleanliness of the room was acceptable but could use room for improvement in the corners, we stayed in the renovated suite hotel, the newer roooms may have been better.
January 7, 2013
Rated 1.0 out of 5.0 by mjpittman Dilapidated
The bathroom door hung by one screw and shutting it caused a horrific sound. Every day the cleaning crew would come in and clean but not once did they write up this problem. The bathtub leaked all over the floor upon use. I specifically asked for the couch bed to be made up each day and more than half the time it was not. I have complained but it fell on deaf ears.
As a Platinum member, I expect much more. I will never go back to this hotel.
January 2, 2013
Rated 5.0 out of 5.0 by AS63 Our stay Dec.1-6
The people at the front desk were great everyday and very helpful with directions for Sunday Mass. Getting the room upgrade was seamless. The room was nice, but the couch and chair were very old and uncomfortable to sit in. On Wednesday evening Day 4, we had to report to the front desk that the room had not been vacuumed for a few days. They promptly did it!
The bar was great and the service excellent. By 9:00am the coffee in the lobby was cold.
All in all it was a great value for the money with a good location. Looking forward to stay there again.
December 11, 2012
Rated 5.0 out of 5.0 by Annap Great hotel for location, awesome service & amenities & great value
The best hotel by far for family, great location, the staff are so nice and helpful...great dining food...the whole experience was more than I expected and I've stayed at a lot of hotels in AZ. I am from Vegas and can't wait to come back for vacation here again.
December 7, 2012
Rated 5.0 out of 5.0 by district446 Great for Business Traveler
Quiet and Comfortable Room. Good Lighting and Power Sources for Laptop Work.
December 5, 2012
Rated 1.0 out of 5.0 by miggyc Inept night manager
The night manager gave another couple our room keys. This couple entered our room while my wife and I were asleep naked in bed after midnight. They tried to compensate us with a free room with breakfast. Their initial offer was 1 free breakfast which we still feel was a slap to our faces. I have been a priority club member for over 15 years and I feel until now that this property owes us more than a free night and breakfast for this grave error. We are trying to get over this but the thought of it brings back very bitter feelings for Holiday Inn.
November 26, 2012
Rated 4.0 out of 5.0 by Darwin Mesa - great location
We have stayed here before and are starting to notice the wear and tear on the facility and the decline of the number of staff. Our room was comfortable, but we could not take a shower because the faucet only delivered hot water. Other guests had obviously tried to fix it, but like us failed. We reported the issue to the desk who were apologetic, but suspect that this has been done before with continued deferred maintence.
November 19, 2012
Rated 5.0 out of 5.0 by Hotrod72 Awesome stay
This is the second time staying at this location for three day weekend awesome place to call home would recommend to everyone if in the area stay here
November 10, 2012
Rated 5.0 out of 5.0 Great Rooms and Staff
I stayed at this property for a fund raising event nearby for the American Diabetes Assoc. I wanted to Thank all of the Staff for excellent customer service. The rooms were comfortable and inviting. Thank you for a fabulous stay.
November 9, 2012
Rated 4.0 out of 5.0 by Joanne Clean, well appointed and accommodating
The first suite had a bad door; however, upon bringing it to the attention of the front desk, we were promptly shown another suite two doors down and given permission to move there. The room had a complete kitchenette, two TV's, sitting area, ample closet space and very nice bathroom. The breakfast menu in the restaurant downstairs was ample and the food was hot when served. The staff were very attentive and gracious. I would definitely recommend this hotel.
October 16, 2012