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Rated 3.8 out of 5 by 258 reviewers.
Rated 5.0 out of 5.0 by Breakfast Voucher Issue I had reserved 3 rooms for a total of 7 persons using government rates. Upon checking in we where given breakfast vouchers in our key folders. The next morning when one of the rooms went to breakfast they discovered that there was only one voucher. They went to the front desk and spoke with the representative who gave them another voucher for that morning and the next and was instructed to inform the other rooms of the issue and to have them stop by the desk for additional vouchers. However, upon going to the desk the representative stated that we had the appropriate number of vouchers as the vouchers were limited to only one per room since the rooms were under the government rate. This was the first I had heard of the only one voucher per room based on the government rate. Needless to say I was disappointed with this issue. Three of the individuals ended up going else where for breakfast and one other paid over $12.00 to have breakfast with their roommate for the weekend. I would have appreciated it if the desk clerks upon check in would have informed us of the policy. This matter could have been resolved to the satisfaction of both the customer and the hotel. I am disappointed with this issue as I stay with Holiday Inn due to the customer friendly atmosphere and the ability to resolve issues. April 30, 2015
Rated 5.0 out of 5.0 by Great location Stay was expected. Right off the interstate and close to shopping and dining. April 30, 2015
Rated 5.0 out of 5.0 by Staff The staff is incredible. Very helpful and courteous. Thanks so much. April 29, 2015
Rated 5.0 out of 5.0 by Pat Tillman Run Part II This was our 2nd year for our mini reunion. The hotel is so convenient to all of our events. Hwy 60 is right there and we were able to get to Camelback mountain, ASU, to the Beeline Hwy to visit Tonto National Monument. We can access Casa Reynoso's, In April 29, 2015
Rated 4.0 out of 5.0 by Solid 3.5 hotel but don't waste money on breakfast! This is a comfortable relaxing 3.5 star hotel. It provides what it says it offers. The room was spacious and comfortable and the bed was large with varying types of pillows. The bathroom was basic but not cramped. The lobby and entrance were very nice and it had an overall good look and feel to it both in the lobby and the room. The only thing I wouldn't do in the future would be to eat breakfast here. The powdered eggs, cheap greasy bacon/sausage, cereal and other items just aren't worth the $11 plus tip they want for it at all. With so many breakfast places around town you'll get a much better deal elsewhere than this very overpriced, bland food. April 26, 2015
Rated 2.0 out of 5.0 by Problem stay An issue occurred that concerned the bathroom. Even after cleaning the room for another night, the problem was not fixed. We had to complain to the desk before anything was done to solve the problem. The problem was dealt with by requiring us to change rooms. Was the initial problem solved? I have no idea! April 25, 2015
Rated 1.0 out of 5.0 by RUDE STAFF AND NO INTERNET Since it was my 1st visit to Mesa AZ for business purposes, I was greatly disappointed with my recent stay at this Holiday Inn! I could not believe the issues I had to confront in order to try to connect to the Internet at this location. After the ordeal of this issue, the hotel still could not provide Internet service!! And the staff- very unfriendly and rude! - A very disappointed HI guest April 24, 2015
Rated 5.0 out of 5.0 by Business stay is good everything was good, except a little old. the bathroom could be a little more cleaner too and the pillows were too soft. April 24, 2015
  • 2015-05-02T12:10:33.727-05:00
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