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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 469 reviews
77%
Recommend This Property

Ratings Breakdown

469reviews

  • 5 Stars
    232
  • 4 Stars
    102
  • 3 Stars
    50
  • 2 Stars
    40
  • 1 Stars
    45

Quiet and comfortable bed

By

8月 05, 2016

Easy check in, quiet and comfortable bed. Quick Easy Check out. Easy access to highway

Posted byHotelStaff
8月 05, 2016
Thank you for being an IHG Gold Member we always value your loyalty. We are so happy to hear that your recent visit to our hotel went smoothly & we hope to see you again on your next visit to the Valley of the Sun.
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Just when we needed some friends

By

8月 01, 2016

club

This was a bad to good experience. We were on our way to Charlotte NC. We had my husbands parents and sister with us. Just outside of Mesa, AZ our Motor Home broke down. We had towed to Big D's (they were great), he recommended this hotel.

We thought we were staying one night, instead it turned out to be five nights for my husband and I. The parents and sister flew out on Thursday (3 nights). The staff was magnificent. They were very accommodating and friendly. They made our stay a joyous one.

Given the terrible reason we were there, the staff made us all feel like family and treated us as such.

We will be back, to vacation, visit with the staff and see the new pool.

Again...THANK YOU SO VERY MUCH,

Lucille and Darryl

Posted byHotelStaff
8月 04, 2016
I know your situation was a difficult & frustrating one one but I'm glad that our staff was able to make your stay a little more enjoyable. If you ever visit the Valley of the Sun again please make sure to stop by & visit us. On a positive note at least you were able to enjoy the World Famous Gilroy Garlic festival.
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Good value for comfortable room

By

7月 26, 2016

club

Friendly staff and clean comfortable bed with a very nice pool area and large pool. Free dining for children. It was very hot in the Phoenix area and the window air conditioner just couldn't put our enough air to cool the room which made sleeping somewhat uncomfortable.

Posted byHotelStaff
7月 29, 2016
We know that you have a lot of choices & we are so happy that you stayed with us on your recent trip to the Valley of the Sun. I will make sure that the A/C unit in your room is looked at to make sure it's working properly.
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Overnight stay en-route to San Diego

By

7月 26, 2016

club

The hotel was excellent. The food was fantastic. The pool is marvellous especially for the kids. The only glitch was the hour wait for menu breakfast instead of opting for the buffet however the staff were excellent...they were simply understaffed in that particular day.

Posted byHotelStaff
7月 29, 2016
I can understand how frustrating it was to have some of your breakfast items not ready for you & having to wait around for an extended amount of time. I'm glad that we were able rectify the situation at check out. Once again thank you for staying with us & we hope too see you soon.
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OVERALL EXCELLENT STAY

By

7月 14, 2016

Overall the stay was excellent. Clean appearance when we arrived. The lady at the front desk was a sweetheart. The lobby area was updated and clean. We stayed on the fifth floor and the hallways were uncomfortably hot. When we walked into our room, it was very cool and clean. The bathroom light was not working and when we called the front desk, a maintenance man arrived within five minutes and promptly replaced the light switch. He was clean and professional. I was offered no compensation for this inconvenience, which did make me about 20 minutes late on my own tight schedule. There was toothpaste in the shower :( I like a clean bathroom so that freaked me out a bit. I did not get a chance to actually swim in the pool, but I did go dip my feet in for a few and I LOVE the pool area. It is amazingly spacious and so family friendly. The server at breakfast was so very friendly and helpful. The breakfast great deal. Fresh, clean and hot with a wide variety. I cancelled my reservations with another hotel and have booked here for my family stay the end of this month. Again, overall it was an excellent stay.

Posted byHotelStaff
7月 17, 2016
Our entire staff takes great pride in trying to deliver an amazing stay for all of our guest & I'm glad to hear that you left with a positive feeling about our Hotel. We can't wait to see you at the end of the Month.
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Air Conditioner Hamster Wheel

By

7月 13, 2016

club

They need to replace all units for cooling and heating, they are old and wore out. Curtains had holes in them that then let sun light in. Just not a good sleep even after asking to be moved.

Posted byHotelStaff
7月 17, 2016
I'm so sorry that had to go through the inconvenience of having to move rooms because of the noise of the A/C unit. I'm glad that our staff was able to move you to a better room but I do understand how frustrating it can be to have to pack up your belongings & move to another room right after you unpack.
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Large room and comfortable bed

By

7月 08, 2016

club

Overall experience for this hotel was wonderful. Everything was organized and cleaned perfectly. The bed was super comfortable with the pillows being even better. All the staff was very friendly and greeted me like I have been there a ton of times before.

Posted byHotelStaff
7月 14, 2016
We have recemtly just gotten new beds for our rooms & we are happy to hear that you had a wonderful night of sleep. We thank you very much for staying with us & hope too see you soon.
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Great Service

By

7月 01, 2016

House wide well done well cared for enjoyed stay even though there for cancer treatment

Posted byHotelStaff
7月 04, 2016
Our entire staff takes great pride in making sure that all of our guest have a memorable stay with us. Thank you for tasking the time to fill out our guest survey.
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Quick stay

By

6月 30, 2016

I like this hotel. You see the same faces and friendly.

Posted byHotelStaff
7月 01, 2016
Glad that you enjoyed your stay with us & we hope you have a safe & fun Holiday weekend.
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Great Service and curteous staff.

By

6月 23, 2016

Used my reward points to stay at this facility with our dogs as our AC had gone out. Staff was very curteous and the room was clean and very spacious.

Posted byHotelStaff
7月 01, 2016
We always value our IHG members & especially when you choose to use your reward points. We understand how much time away from home it takes to earn those points.
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convenient location

By

6月 15, 2016

My oldest son lives in Chandler so I was able to be near him on this visit. My grandson skateboards and there are several outdoor and two indoor skate parks nearby. This hotel is comfortable but rather sterile.

Posted byHotelStaff
6月 15, 2016
Thank you for taking the time to post your review. We are glad to hear that you found the hotel conveniently located and you were able to have a good time with your son and his family. We truly appreciate your comments. Thank you for choosing Holiday Inn Mesa.
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Good except the front desk when paying for the stay

By

6月 15, 2016

The services were ok besides when it came to making payments for the stay. I have made a reservation with my IHG account and have called in and properly made adjustments stating that it was my wife that was going to stay instead of me. They refused to take payments because her credit card, which is a joint account with my credit card, didn't have the name supposedly as the person who made the reservation in the first place; although I added her name to the reservation and stated that she was the only one. This issue never arises when my father makes reservations for me and my family anywhere else at any other holiday in, whether at a regular hotel or a timeshare. The staff forced us to make payments from different accounts and I had to reschedule other personal payments because because I use different banks for different purposes and I planned to use that credit card for this payment way before the day she arrived

Posted byHotelStaff
6月 24, 2016
I'm very glad that you enjoyed your stay with & I'm sorry there was so much confushion during your check in process. The reservation that you made was pre paid before your arrival so all we did at check in was authorize a $50.00 for incidentals which is required for all reservations. For that we must either have a Credit Card Authorization form filled out or swipe a Credit Card at the front desk.
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