Rated 4.0 out of 5 by 160
Rated 5.0 out of 5.0 by Fritz0117 Great place to stay in Munich
This is truly a great place to stay in Munich. It is just a little from the city center, located just a short walk away. The area feels really safe. Easily to get to on the metro, except this yeart the metro was down on weekends for construction. You can get to the hotel without ever coming out of the metro. Excellent if it is raining. This is the second year I have stayed here. It will not be the last. The staff is friendly and excellent. I would highly recommend it.
September 9, 2013
Rated 4.0 out of 5.0 by Nawaf76 Comfortable, Cleanness and Location
Comfortable beds, cleanly rooms, very nice lobby with big seating areas, the location of the hotel is great , near from every things you want, such as: supermarket,pharmacy,small stores,metro,resturants etc.
September 8, 2013
Rated 1.0 out of 5.0 by John1210555 Worst stay ever
The hotel is understaffed, unable to respond to any requests, and cleaning is extremely poor.
September 3, 2013
Rated 4.0 out of 5.0 by LittleBetty56 Comfortable room, ideal location
Comfortable clean room with magnificent views overlooking city centre, we purchased room with breakfast included. Breakfast
buffet good value for money with good selection of food. close to all public transportation and also within walking distance to city centre.
September 2, 2013
Rated 5.0 out of 5.0 by JPTRS Business overnight
Ideal location for business and access to city centre.
One night stay, good sleep (very quiet), great breakfast.
Staff very friendly.
September 2, 2013
Rated 5.0 out of 5.0 by TravellerAug13 Great location, comfy bed
Staff were very efficient and friendly. Check in was easy.
The location near the S-Bahn is superb. It was great having access to a few small delis and supermarkets in the the same complex.
Room was spotlessly clean and the beds were really comfortable. Had a room on a high floor with a lovely view. Highly recommended hotel. Would stay here again.
Ps. hope the pool is now ready for use
September 2, 2013
Rated 4.0 out of 5.0 by alialm7171 Hotel staff and Room condition
The staff of the hotel was very cooperative, friendly and helpfull. The room was clean with a good view. Location is perfect next to gas station, car rental, restaurants and supermarket.
September 1, 2013
Rated 1.0 out of 5.0 by unhappycustomer044 too many rooms and understaffed
There are just too many rooms and too few staff. It takes hours to checking and hours to be served at the front office.
Even for a small issue you have to queue at the reception for hours.
Overall experience was terrible and i would definitely not recommend anyone to go there.
I had to sleep without electricity in my room on the first night since i was too tired to queue again for hours after having queued for hours at checkin
I was very dissapointed having paid so much and receiving substandard service.
August 28, 2013
Rated 2.0 out of 5.0 by Delta16 Great location but very crowded & poor service
The hotel is very central and has a great location. But the challenge was the hotel is short-staffed to handle the high volume of guests (spaces are very crowded, including a mad rush at breakfast) which creates problems during check-in/check-outs and leads to poor service during breakfast.
The hotel also had plumbing issues (hot/cold water not working properly) during the stay and the towels were smelly & very old (needed a change!).
Overall, the hotel location is amazing, being very central, so, if that's all what you're looking for, this serves that purpose well.
August 27, 2013
Rated 3.0 out of 5.0 by Mike2304 Overall experience
HI, unfortunately, i was disappointed on arrival, the preferred members line was crowded by everyone besides the members. No one asked for the membership. I was convinced that priority members are treated as in other Holiday INN locations. This is the reason for staying loyal to the same chain of hotel, you expect for preferred customer service. Besides it's clean, the food was good, location is good.
August 26, 2013
Rated 2.0 out of 5.0 by zindar408 Good location, bad service
The good: great location walking distance to everything downtown Munich with convenient entrance to Metro. The park nearby is great for jogging. Rooms were clean.
The bad: way too many but I'll just hit the lows. Check in took over 30 minutes. Even the check in kiosk was down the entire time. I had co workers come in during the week and still slow service. Come on, staff more people for check in when there are 20 plus people in line. Internet was awful slow, they charge 35 euro for the week. Breakfast was decent but too crowded. Charged 15 euros per morning.
Overall: wouldn't stay here next time.
August 25, 2013
Rated 3.0 out of 5.0 by th999 Excellent location but poor service
The service at the reception was poor. There was a long waiting time and queues. The reception was clearly understaffed and the front personel had to ask the back-office for even simple questions as available rooms every time.
At first we were given a room not according to reservation and we had to wait in line for 35 min at the reception to get served, but the correct room was finally given.
No particular service for priority club members.
Addittionally the noice level in the lobby area is high, especilly when many people are wating to be served.
The above gives a very bad introduction to the hotel.
Bill was not correct in first version, which we had to ask to get corrected.
Hotel has an excellent location.
Room was nice and clean.
Breakfast had a broad variety of food, but sometimes with empty trays.
Excellent and friendly service in the small restaurent close to the bar.
August 24, 2013
Rated 3.0 out of 5.0 by Haha8888 Convenience but lack of customer service
The location is good and easy to get around via S underground. The room is very quiet and comfortable, also very clean. Only negative comments I have are two things:
1. Short of staff at the front desk. There is no hotel congierge, but only two to three front desk staff, the line up for checking in and checking out is long at all time for a such big hotel. If you have a small question to ask you will need to line up for 15mins at least. Frustrated!
2. No free Internet. You can get free Internet from the street and public squares but not in the hotel, this is not convenient at all given not a cheap hotel we paid for, free Internet should be provided as part of the service!
August 24, 2013
Rated 3.0 out of 5.0 by Taka Laundry picking up and size of bed
1) The laundry pick had been forgotten.
2) I reserved use three people a room.
However, the size of the bed was W size.
(Inter Continental Hotel Frankfurt prepared a added small bed.)
August 21, 2013
Rated 4.0 out of 5.0 by amikhail Good hotel
Good service. Good food. Very good connection. I would recommend to stay.
August 18, 2013
Rated 5.0 out of 5.0 by piccolochen Good relax, central an friendly
The room was okay and with good climatic, staff and service friendly and the location near to U-Bahn and Centro - any time again - all okay
August 15, 2013
Rated 4.0 out of 5.0 by Alex71 Location Location Location
Very nice location. Walk-able to Marienplatze City Center. 3 Min. from room to subway station Rosenheimer Platz and 5 min to Hauptbahnhof Centeral Station (Main Station). 45 Min from Munich airport by S8 subway. 1 min from supermarket and Chinese market. Confortable room and nice service. Free wifi if you are gold member of IHG It is my fifth time to be here due to business trip to Munich. However, I would consider other hotel next time. The reason as followed. 1. Price is more expensive than same level hotel. 2. Not every room has safety box. 3. Need to pay every week or they will disable your key (I stay for a month). Also not able to provide the whole month receipt when I checked out. I need to call couple times to have the email version of it and still miss some of it. Overall, I had good experience here. Very convenient by location. And thanks for reading.
August 14, 2013
Rated 4.0 out of 5.0 by Jose22 Near to S-Bahn - Metro - and Shopping-Centre
Friendly Staff - Good Offer for Lunch and Discounts at the Moment for Food and Beverage -
August 14, 2013
Rated 4.0 out of 5.0 by Evadiva Great Munich location
Rooms were clean, nicely decorated and comfortable. The price was average. Great breakfast and v. Convenient location to most local attractions, few minutes walking distance to science museum, restaurant area less then 5 min, on a subway stop. Cannot beat convenience of location as you can walk most places, as public parking is paid. They had computers downstairs free to use, which is a big deal as wifi in Germany u have to pay for.
August 13, 2013
Rated 4.0 out of 5.0 by sumrcr Amenities not available in a lot of places
We chose this hotel for its convenient location and air conditioning, which a lot of Munich hotels lack. The AC made life a lot more comfortable, as Bavaria was in a heat wave while we were there during the first week in August. But we also came to appreciate amenities such as elevators, large rooms and customer service that are lacking in many of the older, more "rustic" places.
The onle thing I did not like was the way the refrigerator was used as a profit center. It was packed with drinks and snacks sitting atop electronic buttons, and if you touched anything, it automatically registered as a purchase. There was no room for my own items. I complained at the front desk and was told to feel free to remove anything I need in order to create space for my own items and to inform the deskperson at checkout or I would be charged. Sure enough, I found about $60 in purchases on my bill upon checkout. These were removed, but many people will just sign the bill, unaware of such charges.
August 13, 2013
Rated 5.0 out of 5.0 by MichaSusanne everything was perfect
We were very happy to stay in this hotel. We had a room on the 8th floor with a wonderful view over Munich. The room was very nice and very quiet.
Breakfast and dinner were really good.
Perfect location in Munich, very near to the Marienplatz
A wonderful stay in Munich!
August 9, 2013
Rated 1.0 out of 5.0 by Hei66 never again!
- 3 person booked, 3rd bed not ready
- very bad smell in bathroom
- no warm water for shower 9 p.m.
- no refill of minibar on the 2nd day
- long discussion about the right rate by checkout
August 9, 2013
Rated 4.0 out of 5.0 by jdparisse my stay in munich for eucass conference
The stay was very nice there were only two little draw back :
the bed and the blanket were too small form, even if the gym is not far away it would be better to have it in the hotel just like the pool
August 6, 2013
Rated 4.0 out of 5.0 by GMT11 Clean and comfortable
Pool its cold!
There are many stores and market in the same building.
August 3, 2013
Rated 5.0 out of 5.0 by Magunda Great hotel!
Great hospitality truly and highly recommended!!!
August 1, 2013
Rated 3.0 out of 5.0 by iamalex130 good and bad
I've stayed at this hotel for 5 wks during my biz trip.
It is located in the center of MUC and connected to directly to the subway so it is very convenient to take a trip in the city.
The breakfast was good and the room was normally spacy and good.
But cups are never replaced even though it has some white stain in it. When I opened the lid of electric pot I was so surprised because it was so dirty in it but it looks never cleaned.
I think they will not clean it even after i leave and someone come and stay the room.
After cleaning the room, the bathtub plug was open and it was laid on the side of the tub so I had to see the inside of the dirty pipe.
Overall I would say it is convenient and breakfast was good but I was unpleasant to use the appliances.
July 25, 2013
Rated 3.0 out of 5.0 by Azri Bad reception and no free wifi
The hotel carry a good brand and we pay relatively high but no free wifi and the reception staff totally rude. Besides that the housekeeping wanted to clean up my room as early as 8.30am which irritates me much. I was sleeping during that time.
July 21, 2013
Rated 3.0 out of 5.0 by rvjv Internet connectivity
Wifi connectivity is not included in the price. In this day and age when internet connectivity is a necessity, wifi connection should be included. It was offered at the hotel for a fee but the choice of connectivity is 1 hour, 24 hours, or 1 week. For someone who needs to be connected for 3-4 days, the current choice option is not workable.
Bottomline for me is that wifi is important and should be included in the hotel price. Definitely something I will consider next time I book a hotel room.
July 15, 2013
Rated 4.0 out of 5.0 by globaltrotter Convenient location
Travelled for business this trip. It was a convenient location. Room and bed was comfortable but smaller than expected even after being upgraded ( platinum elite member).
I was very happy to be able to check in earlier than the check in time.
July 15, 2013
Rated 5.0 out of 5.0 by RHGKLU A great place to stay
As a regularly returning business customer I really appreciate the offerings of this place so well located inside Munich. Particular attention is paid to help us recover and restart fresh the other day. I am looking forward to land again there and take off all set the other day.
July 3, 2013