Rated 4.1 out of 5 by 576
Rated 5.0 out of 5.0 by Chris2768 Tolles Zimmer mitten in München
Hervorragende Lage in der Nähe des Deutschen Museums. Das Hotel macht von aussen zwar nicht so einen tollen Eindruck, die Zimmer (im IHG Stock 7) waren aber hervorragend! Super sauber, neu und sehr ruhig!
May 27, 2015
Rated 2.0 out of 5.0 by seeks Nice place, disappointed in Administration Errors
I booked the room on Reward points and when I checked in I asked to book a second night. They did accommodate me, the hotel was very nice and then it began.
On the morning of the second night, one of the cleaners knocked on the door and immediately came in while I was sleeping. I asked them to leave and 5 minutes later it happened again, and a 3rd time 10 minutes later. Yes, I should have used the dead bolt, but I did not. The 4th time this happened, I did have the deadbolt on, and the cleaner attempted to get in for 2 minutes.
Not a good start as this started at 8:30 AM and I was sleeping. I got ready and went to check out. At the check out, it took approximately 25 minutes to figure out the bill and issue with the cleaner. They offered 300 points for the hassle and I accepted. Then they said have a good day. I inquired about the bill and they informed me it was all good and covered. I should have walked away, but I wanted to make sure the cost of the second night was put on my Euro Bank account.
At this point, they informed me that they had cancelled my second night stay on the computer the night before and hence the issue for the cleaner issues. Then they informed me they did not know the room rate, but they would figured it out. They finally figured the rate and charged me, which I expected and was fine with. At the time, I was very satisfied with the accommodations, and a little frustrated with the administration, but an overall nice hotel.
Now today, I went to write my review and realized that my account shows two nights on my reward points and only gave me 250pts for my hassles when they told me 300pts.
I am very frustrated at this time.
May 26, 2015
Rated 5.0 out of 5.0 by sjxyx 位置一流的酒店
May 22, 2015