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Rated 3.9 out of 5 by 320 reviewers.
Rated 1.0 out of 5.0 by 0room had smell of cigarette smoke Room had cigarette smoke smell. In reception always cue. August 27, 2014
Rated 1.0 out of 5.0 by Noisy The location of the hotel is fine for a stay in Munich. The reception staff are good. The breakfast room staff are good. There are not enough reception staff members to deal with such a busy hotel. Lines are too long at reception. The only problem is the filling of the hotel with Middle Eastern families whose culture is so different that it makes life very uncomfortable for other guests who wish to sleep at night. The hotel is very aware of this problem. It is every summer. August 27, 2014
Rated 5.0 out of 5.0 by Average service but excellent breakfast I will start by stating that the Hotel staff is very helpful. The main problem we have experienced is the lack of phone service by hotel staff. We returned to our room to find it unlocked, left open by the cleaning staff. Moreover, we were 4 in the room and were given only 2 sets of towels. When we tried contacting the hotel staff by phone, no one answered, even after 15 minutes. The breakfast is great with a large variety of food fit for everyone needs. The hotel was very friendly providing a breakfast in a bag for our early checkout morning hour. When arriving by car, consider parking outside, not in the underground park under the Hotel. The hotel does not refund or provide any discount for it. August 26, 2014
Rated 3.0 out of 5.0 Feedback Hi, I have 2 comments: 1. Although I have ordered (and I have a formal conformation for this) 1 room for 2 adults plus 2 kids, while I was checked in they didn't know about it. The first night they didn't have baby bed for us so we slept all together in one bed. 2. The room was clean and comfort, however the overall Cleanliness of the hotel is quite poor (specially the floors corridors) Besides all was fine and comfort. Regards Haim August 24, 2014
Rated 2.0 out of 5.0 by hmm.... It's my second time experience to stay hear andI stayed one night at IHG member floor. The hotel is well showing "priority" for IHG member, like check-in counter and room floor, but I really did not feel the priority as "IHG Elite" . I also could not have rewards club points.(i forgot to claim, also). So I can recommend the hotel to tour package stay and IHG members for comfortable stay, but would not recommend to IHG Elite..... August 23, 2014
Rated 4.0 out of 5.0 by Good location, but... Great location if you want to see the "Deutsches Museum" and the Town. The hotel was very busy with check in and out. Had to wait for my room. Staff looked overwhelmed by the amount of guests arriving. Breakfast a mess, not enough tables. IT staff great, Mr. Schiffer sorted my internet connection out. August 22, 2014
Rated 2.0 out of 5.0 by Double billed We reserved this room with our Holiday Inn reward points, yet a room charge is on our credit card. At checkout we were told that since our room was paid for with reward points, and we owed nothing, there was no paper receipt. While emails to the hotel have gone unanswered, Holiday inn rewards customer service, confirmed we were actually billed for a room, and is currently requesting a correction / credit from the hotel. Otherwise, very convenient hotel, in same complex as train, and our room had great view of the city. Before our arrival the reservation specialist was very helpful. August 21, 2014
Rated 2.0 out of 5.0 by schlechter Schlaf durch hohe Lärmbelästigung kann dieses Hotel leider nicht weiterempfehlen, da ich wegen der hohen Lärmbelästigungen so gut wie nicht schlafen konnte. August 20, 2014
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