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Rated 3.9 out of 5 by 346 reviewers.
Rated 3.0 out of 5.0 by The worse Holiday Inn ever!! Firstly I might ask if this hotel is really a IHG Member. They do not recognise your status, which I don't consider to be a big problem if they don't welcome you as a xxx member, however, they have a special desk for members, which is blocked to access freely and you have to anyway stay in line to access to any of them, what a joke. Secondly, they "upgrade" system is also a joke, you book any room and as a member they will upgrade your room as it should be, the joke is, they "upgrade" you from a lower level to a higher one, the room is exactly the same, a tiny mini room. Please IHG check this. Thirdly, the front desk employee at our arrive was so unpolluted and did not care about anything, he did not wanted to look for a solution, he was just blaming me as a guest. For sure I am not coming back anymore and I also ask my self, if this is the hotel chain I should continue making business with, specially in Germany. Please be aware of this when reserving at this hotel. October 20, 2014
Rated 1.0 out of 5.0 by No room at the Inn Booked my room 1 month in advance with a late check in due to my flight arrival time. When I arrived I was informed there had been a problem with their system and there was no rooms left. I had to go to another hotel for my first night, only smoking rooms left, which stank. I had to move the next day to recheck in. Not something you need after a long flight and arriving at 23:30.This was the same for two of my business colleagues. October 20, 2014
Rated 4.0 out of 5.0 by Nice clean modern room and great location This was my second time staying here and it was a very good experience again. Location, staff, easy parking underground, all good! My only complaint would be that they need more staff working the front desk. It took a long time to check in and to also check out, so be prepared, otherwise a Great hotel! October 20, 2014
Rated 3.0 out of 5.0 by Be prepared to queue I regularly stay at this hotel, it is in a great location. However it is a very popular venue and queuing becomes a big part of the stay. I often get to the hotel around 18:30 and the queues at reception can be 20 mins, so this time I stopped of on the way to the office at 14:00, no room so then I queued to put my bag in the storage area, then queued for 20 mins when I arrived back for my room. The breakfast is great, but the layout means that everybody gets in each others way, and you end up queuing for fruit juice or eggs. There was no shampoo in my room, so I tried ringing housekeeping, waited 10 mins, then tried ringing the front desk who promised someone would bring one up, waited 40 mins, then went down to the front desk and yes..... queued and then waited another 30 mins for the shampoo.... A great location, but understaffed for the number of beds and hard work to stay there.... There is no recognition of IHG as they claim that most guests are IHG members. October 20, 2014
Rated 5.0 out of 5.0 by Bewertung Bin sehr zufrieden mit dem Hotel gewesen werde dieses weiterempfehlen. October 19, 2014
Rated 4.0 out of 5.0 by No Wifi Unfortunately the WiFi didn't work in our room (#814), even though we especially asked for in advance and also paid for it. When checking out the receptionist just thanked us for telling them, that it isn't working... They didn't refund us the extra WiFi fee we paid in advance... October 16, 2014
Rated 4.0 out of 5.0 by hilty13 Stayed for the oktober fest.the hotel was brilliant. Staff were extreemly helpful. The rooms were really nice. Beds very comfortable and very clean. Would definitely stay in an holiday inn again. October 10, 2014
Rated 4.0 out of 5.0 by Good stock hotel but nothing special OK for the purposes required. Constant check-in queue is irritating. Check-in for IHG Rewards Club Members not occupied. October 10, 2014
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