Rated 4.2 out of 5 by 282
Rated 5.0 out of 5.0 by PHR111 Great location!
Easy walk to most attractions. One block from Bourbon St., but very quiet. Housekeeping was A+. Concierge (Alan) was great with lots of information about the area. Hotel breakfast was good and servers were prompt and friendly. Valet parking (though expensive) is a plus. Valet's were very polite, prompt, and always helpful. Our room had a balcony overlooking Dauphin Street, which we enjoyed during our week visit. Would definitely stay at this hotel again!
July 3, 2013
Rated 5.0 out of 5.0 by Motherofthegroom1 Bachelor Party Accommodations
This hotel was perfect for my son's bachelor party. He and his friends were able to enjoy Bourbon Street and then walk back to the hotel and relax in the comfortable accommodations. We had previously stayed in the hotel and knew this was a good place to enjoy such an occasion. We highly recommend it to others.
July 2, 2013
Rated 4.0 out of 5.0 by rga7800 Good location and clean accommodations
Very good location if interested in exploring the French Quarter. Clean accommodations, nice rooms, and the pool was refreshing since we were visiting in the summer. Friendly staff, no issues.
Note there isn't long term parking near by so if you have a car you will be utilizing the valet.
June 30, 2013
Rated 5.0 out of 5.0 by Richieson good location in the french quarter
enjoyed the stay, hotel had nice courtyards, hospitality suite and good service...... highly recommend.
June 29, 2013
Rated 1.0 out of 5.0 by katiem54 bad information and lying clerk
we booked a smoking room at this hotel in may online--we were not told that the hotel planned to become a non-smoking facility either on the website or through any subsequent email sent to confirm, of which there where several. We found out when we checked in in june and the desk clerk told me "oh but we upgraded you to a room with a balcony"--that was a lie since that is the room i booked in the first place and the price of course was no different.
the smoking part was one thing, but to lie was even worse and it was the most unfriendly hotel and not exactly the cleanest i have ever stayed at.
June 22, 2013
Rated 4.0 out of 5.0 by bear66 mostly very courteous and helpfull great location for French Guater
The valet were very kind and helpful as well as the front desk . Our room seem to have an air condtioning problem. But mostly great . Except the morning Thursday 6-13-13 We went to eat at tin the hotel rest. There was hardly anyone in there but took quite a time before me and my wife were waited on.Then after ordering it still took a long time. My wife got up and said I'm going out ssome time later the watress came in my wife had came back in. The watress said you only had coffee my wlife said I only had water then the watres said to my wife whats with your attitude and my wife said I do not have an attitude. But it really has taken a long time in here.she spoke rudly at my wife wwell i'm only one person. That was our first time eating there and our last. So we do not recommend eating there. The rest of staff were very courteous and kdink and helpful .
June 22, 2013
Rated 2.0 out of 5.0 by Pcola 3 room trip New Orleans
Could never speak directly with hotel concerning reservation issues. Was always rudely sent to reservation center even after asking to speak with hotel.
My guest felt they were rudely treated my one of the desks attendents (name withheld but available)
Was not notified that the hotel was no longer smoking and that the lounge was no longer smoking or had cigars..
June 18, 2013
Rated 5.0 out of 5.0 by 12robot wonderful experience and great parking valet resources
My stay at this facility was beyond wonderful. The outstanding factor was the vast array of dedicated and friendly employees on staff. From the moment I entered the facility I was made to feel welcome. There is a sense of caring and a sincere effort to make your time enjoyable and worry free. Kudos to the parking valets as these young men are a source of infomation and so so nice. I will definitely return.
June 11, 2013
Rated 5.0 out of 5.0 by Johnny566 Excellent
The hotel is located within walking distance of most things in the French Quarter. The part of the building we stayed in was origional structure from the 1800. Keeping the rustic look of the brick buildings they had updated the quarters to serve modern needs. There is no problems with security. The resturant served the best of breakfasts, but failed to serve lunch or dinner. The lounge opened at 3 pm instead of noon or earlier, in a city that the bars are open 24 hourts.
I understand that the hotel management may feel that they can not compete with the other establishments in walking distance.
In my opinion when your customers need time to relax and stay in for a night, there is no entertainment available.
June 10, 2013
Rated 5.0 out of 5.0 by JackandMary Handy to Everything
We found this hotel handy to everything in the French Quarter as well as the main street uptown. The room was large and comfortable. The staff was very helpful answering all our questions. We would definitely stay there again and recommend it to others.
Jack & Mary
June 9, 2013
Rated 1.0 out of 5.0 by ally623 Not What is Expected from Holiday Inn
I am a Platinum member and upon checking in they knowingly placed me in room sandwiched between 6 rooms that were part of a bachelor party. Had to switch rooms the next day after a long night of noise and door slams. Put me in a room with 2 doubles for my wife and I. They said there were 3 other bachelor party groups at the hotel. Furnishings were old, bathrooms need updating. Won't be staying here again.
June 7, 2013
Rated 5.0 out of 5.0 by FrankDebAD Looking Back
My company had a meeting at this location 15 plus years ago. I knew I wanted to stay there again...it took about a week of web surfing because I could only remember the expose brick room and that it was a block from Bourbon Street. Found it! I made the room reservations and my wife made the plane. Well, as it turned she made airline reservations for Thursday and my room reservations were for that Friday. Al that I went thru to be assured I had the correct hotel and room to possibly not have that room for Thursday. Ouch!
When I realized I need an additional day (she mention it to me while I was driving) I called and explained (that I would need the room with the exposed brick but it was my 34th wedding Anniversary) I was able to call the 800 number to make the changed but had to call the hotel direct to assure the room. But once I spoke with an agent at the French Quarter-Chateau Lemoyne they were able to add the additional day...GREAT.
We had a wonderful time in New Orleans...but it all started with the right accommodations: French Quarter-Chateau Lemoyne Love that place.
June 7, 2013
Rated 3.0 out of 5.0 by Tchaikovsky French Quarter-Chateau Lemoyne
The French Quarter-Chateau Lemoyne location is perfect to the French Quarter; the Front office STAFF par excellent; the first breakfast could have been more appealing, love to hear Good Morning with a smile; 2nd breakfast (after letting FBM know of the shortcoming) staff much more appealing; last breakfast Cook in Bad Mood (got the order wrong, food not prepared as requested). Valet parking SUPER OUTSTANDING FANTASTIC. When the Manger was speak with you; one felt that it was obligatory and superficial; not real and that she wanted to hear what you said.
NOT treated like a Platinum Member!
June 5, 2013
Rated 4.0 out of 5.0 by hoghead69 Great location
The staff are really into serving you and they know the area well. If you like a hard bed with" cutesy" pillows and chairs that you can't sit in than this is the place for you. We had all the usual appointments with the room but it was a bit uncomfortable.
May 29, 2013
Rated 5.0 out of 5.0 by FUZS Ship Reunion
Facilities, service and cleanliness were excellent complimented by friendly, helpful, knowledgeable and professional personnel.
May 28, 2013
Rated 3.0 out of 5.0 by DDGG Poor service
Check in: had a reservation for two rooms. Reception did not know how to change the priority name on the additional room.
Reception could not recommend a restaurant, although the concierge hours were over.
Check-out: no receipt handed under door for priority customers ("I am alone tonight"). Took 5-10 min to check out.
Check-in for flight: computer was not responding. Receptionist advised I SHOULD do the reboot. Takes very long for computer to re-boot. Receptionist was unpleasant and not helpful to do it for me on his computer as done in any other hotel.
For priority club recognition got second drink at bar free. I prefer a bottle of water.
I visit HolidayInn for business very often. Worse service ever received.
Another note: midnight, loud people walk down the hallway.
May 28, 2013
Rated 5.0 out of 5.0 by lr2013 Great Location at a Great Price
Loved this hotel. The staff was great, the rooms were clean, and had a great view of the French Quarter. I would recommend this property any time you go to New Orleans.
May 23, 2013
Rated 4.0 out of 5.0 by Carol13 Friendly Staff
My husband and I thoroughly enjoyed this charming hotel right in the middle of the French Quarter. It was just a block to Bourbon and Canal Streets. We only wish there had been more food services as we could only eat breakfast there. I would 100% recommend this hotel.
May 21, 2013
Rated 3.0 out of 5.0 by Sharmein Average Stay
We stayed at this hotel for three nights, but the first night we were put in a room with double beds located near the elevator. Due to the noise and the old mattress (my husband has back problems), we asked to be moved to a king room in a quieter section of the hotel. The front desk was very accommodating and we found the second room to be less tired and more comfortable. All in all, it was a comfortable hotel, but it does need some updating in the guest rooms.
May 21, 2013
Rated 4.0 out of 5.0 by JimDebby2008 French Quarter Location
Room was clean and updated. Was a little smaller than was expecting. We always book a king room on our stays--this was way smaller than most Holiday Inn rooms. I'm guessing it was because it was right in the French Quarter.
Was quiet--even though it was one street over from Bourbon Street.
Waitresses at breakfast were great. Good food.
Front desk people were very helpful with our questions.
Overall we enjoyed our stay--just thought price was a little high for the room size.
May 21, 2013
Rated 4.0 out of 5.0 by Diana47715 Great location
I would recommend this hotel. The location was great. Walking location to almost all "tourist' attractions. The rooms were nice and clean, balcony was wonderful except you did have to share with 2 other rooms. Felt safe at all times. The food was good just wish they would have had lunch and dinner, only offer breakfast.
May 20, 2013
Rated 3.0 out of 5.0 by tetrs3150 Great location
The staff was very helpful on the whole. Alan (a concierge) went above & beyond the normal service we have experienced in the past and made the trip better because of his advice!!.
It would be great if the rooms had a small frig as that would have been good to store beverages etc.
We had continual problems with the room keys but they were replaced without too many problems.
The pool area was beautiful, although it was not heated. A washer & dryer would have been great because we had some terrible weather and could have used a dryer.
May 20, 2013
Rated 2.0 out of 5.0 by Tricey Great Location
The location of this hotel is great...just one block over from Bourbon St. On Saturday morning we were able to sit out on the balcony and watch several wedding day parades come down the street which was an awesome treat. The only thing I truly disliked about this property is the fact that there's no refridgerator or microwave in the room. You would think with the amount of money being requested for these rooms...you would at least allow your guest those comforts. A 5 day stay with no fridge or microwave makes for alot of wasted food.
May 17, 2013
Rated 4.0 out of 5.0 by Tubo My Observtion
I was dissapointed that I could not make a reservation at reception for Holiday Inns at onward destinations. Also it appears Friend and Family privelages are not recognised in the USA.
May 15, 2013
Rated 3.0 out of 5.0 by chuckie41 Walk Easy!
This hotel is so near the action yet our rooms were quiet, although they were on the 5th floor with small windows. When booking, we requested 2 court view rooms - our rooms faced inward toward the court but not much of a view of the court - mine, way at the end of the corridor got splendid views of the roofs of adjacent buildings.
Still, I would reccommend the hotel thanks to its location and the friendly staff.
May 14, 2013
Rated 4.0 out of 5.0 by Tigerdude Great Location
Location of hotel is perfect for Bourbon St and other touring. Bathroom vanity too small to put very much on it; most items were in the room. For the price, should offer free breakfast.
May 12, 2013
Rated 5.0 out of 5.0 by krburris1 Great Location
Great stay in a great location! Staff was helpful and friendly. Will stay here again!
May 10, 2013
Rated 5.0 out of 5.0 by 1Sandy8 Perfect location, excellent staff service
Beautiful facility. Charming courtyard with a great heated pool. Location in French Quarter was walking distance to all we wanted to see & visit. Close to catch the trolley to get to farther locations. Staffer Michael was great in setting up tours....all with pick-up & return from hotel. Room was wonderful...we loved the "square pillows", comphy beds. Consistantly friendly staff transferred to some wonderful friendly guests from all over the world ....all sharing their sightseeing experiences. Great breakfast at reasonable prices in small cafe on site. Highly recommend this hotel.
May 10, 2013
Rated 4.0 out of 5.0 by Sp56 Room was lovely-bathroom small
Room was very spacious but bathroom was tiny. Might be New Orleans architecture but I have seen this in other properties as well. View was beautiful from window. Staff was very nice and helpful. Would be nice if rooms had refrigerator & microwave standard.
May 10, 2013
Rated 4.0 out of 5.0 by Arby17201 Bookkeeping SNAFU
great location, and the facility met our expectations, EXCEPT, at checkout I noticed that I was charged $314/night for valet parking. The desk clerk apologized and corrected it, HOWEVER now I have 2 charges on my credit card; the correct one and the excessive one. A week after the stay, both charges still appeared on my credit card account, so I phoned MasterCard, they phoned the Inn (with me on the line), and the Inn insists the overcharge was removed. Now, another week later, both charges still appear on my credit card account!!!
May 3, 2013