Rated 4.2 out of 5 by 182
Rated 5.0 out of 5.0 by ml2014 Great value stay
Very handy for the motorway and Alton Towers. Very comfortable beds, good choice at breakfast and overall very good value for money.
September 2, 2014
Rated 5.0 out of 5.0 by Lady C 5* Servcie at 3* Prices
Adult with 2 teenage children, 3 night stay with 3 days tickets to Alton Towers. Fabulous deal, food and staff was great...nothing was too much for them. Its around a 35/40 minute easy drive to Alton Towers, well worth the extra mileage when returning to a hotel that ticks all the boxes. The Spa was a welcome reviver each night, after the joys and long walks around Alton Towers!
Well done to all the staff who made the Birthday Treat memorable for my son.
September 1, 2014
Rated 3.0 out of 5.0 by SCOY EXCELLENT CUSTOMER SERVICE FROM STAFF
THE STAFF WERE EXCELLENT IN THEIR DELIVERY OF SERVICE. PROFESSIONALISM OF THE STAFF WAS SECOND TO NONE. I WAS EXTREMELY IMPRESSED WITH THEIR ATTIRE. THEY WENT BEYOND AND ABOVE THEIR CALL OF DUTY. THEY WERE VERY KNOWLEDGEABLE ABOUT THE LOCAL AREA AND THE PLACES OF INTEREST TO VISIT.
August 31, 2014
Rated 5.0 out of 5.0 by jfiel Convenient location
Very helpful staff and convenient location for a family party. Self service breakfast was more than adequate. Check in and check out both handled very well.
August 28, 2014
Rated 3.0 out of 5.0 by Kat1358 OK Nothing special
Positives - Quite old, but clean and comfortable. Large thick towels. Comfortable bed and good shower. Swimming pool and sauna good as well.
Negatives - Breakfast buffet over priced and not very hot, so didn't use this again.The next day used the Starbucks coffee lounge, but service was very slow. Wouldn't serve us at the counter. We had to sit and wait for our order of two coffees and two croissants to be taken even though it would have been quicker to take them to the table ourselves. People on the next table ordered after us, but were brought their food and drinks before. I usually stay in hotels where breakfast is included and usually better quality. The restaurant and coffee lounge staff were polite enough, but not particularly efficient. There were tables that needed clearing.
Overall it was ok for a couple of nights. Stayed in better and worse.
August 25, 2014
Rated 5.0 out of 5.0 by Shergar Satisfied Guest
A happy enjoyable stay. Matt, Alicia and Charlotte all went out of their way to provide excellent service in pursuit of customer satisfaction. Many thanks.
August 23, 2014
Rated 5.0 out of 5.0 by srihariachu ideal for a family stay
Check in was handled excellent and so was the time during the stay , surprisingly on check out desk staff said they did not have any of our details that sounded bizarre....and took time to locate our details that did slightly reduce our excitement level.
overall stay was good and place well groomed, so was the staff team. Looking forward to book in all my future stays with IHG
August 22, 2014
Rated 5.0 out of 5.0 by balcomie great value for money
The staff are what really ensured that this stay was as enjoyable as it was. For the money we paid it seemed like 5 star value for 3 star cost. It was a clean, comfortable and welcoming place to be with an excellent buffet breakfast that just kept on coming up until the very sensible time of 11am.
August 20, 2014