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Rated 4.1 out of 5 by 249 reviewers.
Rated 3.0 out of 5.0 Disappointed Not up to regular Holiday Inn standards. As a loyal customer I expected more. Stayed on points with my family. The room had a terrible smell and plugged drains which became apparent too late to make a switch. My kids loved the outdoor and indoor pool as well as the hot tub. This made it worthwhile. Good proximity to the falls. July 29, 2014
Rated 4.0 out of 5.0 by Great location with reasonable rates Great location with on-site parking and reasonable rates. Hotel front desk staff could have been more accommodating and proactive at check-in. As a first time visitor to the area they did nothing to tell me about the amenities at their location or the surrounding area. Room was reasonably clean but the bathroom could have had more attention. The wifi was not working during our visit but the staff offered a solution when it was brought to their attention. We enjoyed our stay and would stay there again. July 28, 2014
Rated 4.0 out of 5.0 by great location For the price, this hotel has a lot to offer. My only negatives are a lack of electrical plugs near the beds and the condition of the carpet. The bathroom was very clean and there was plenty of towels July 27, 2014
Rated 5.0 out of 5.0 by Great Place To Stay Stayed here on a little family vacation stay. Good value. Clean. Great location, within walking distance to just about everything. The pool/space area is great for kids as there is an outdoor and indoor pool and the kids like to cycle between them. They are side by side with each other and they can go in and out between the two of them. July 27, 2014
Rated 4.0 out of 5.0 by Old, needs updating This hotel is in a very good location. Walk to the falls, but be aware that it is a steep hill. About a 15 minute walk to Clifton Hill area. Lots of restaurants around. However, the rooms are showing their age and in need of an upgrade. We had an executive king suite, but were asked to pay extra for a mini-fridge. After some discussion, they did give us a fridge at no charge. There was no microwave either. For these prices, these are typically supplied in other hotels in the immediate area. The room was large, but could have been laid out much better, and could have had a small kitchenette. A larger shower would have nice as well. The TV was small, with limited channels. The 2 small chairs were uncomfortable. There didn't seem to be any way to turn off the light on the balcony. There were a couple of light switches that apparently do nothing. July 26, 2014
Rated 5.0 out of 5.0 by great place to stay loved staying at the holiday inn Niagara. the hotel and staff were great. Easy to get to every thing at the falls. July 25, 2014
Rated 5.0 out of 5.0 by Great place to stay in Niagara Stay at this hotel was great. I was pleasantly surprised based on having read some other less favorable reviews. Front desk staff was great, room was in really good condition. Certainly the facility has been around for many years but it has been updated and kept in good condition. The only issue was the a/c unit in the room did not seem to be able to adequately cool the room, but I like the room temp at ~66 degrees and it couldn't cool quite that well. It wasn't really uncomfortable, just not the best temp for me. Otherwise, location to falls was excellent! Would definitely recommend this hotel to others. July 23, 2014
Rated 4.0 out of 5.0 by Comfortable room Our room was comfortable and out of the traffic area of the elevators. The lighting in the bathroom could be improved with a extending wall mirror that can be lit. The mixup with the breakfast voucher could be improved with the desk staff. The breakfast buffet needed to be refreshed. We never saw staff look at the needs of the buffet at anytime. There didn't seem to be enough wait staff, although we received our coffee quickly. July 22, 2014
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