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Rated 4.1 out of 5 by 245 reviewers.
Rated 4.0 out of 5.0 by Old, needs updating This hotel is in a very good location. Walk to the falls, but be aware that it is a steep hill. About a 15 minute walk to Clifton Hill area. Lots of restaurants around. However, the rooms are showing their age and in need of an upgrade. We had an executive king suite, but were asked to pay extra for a mini-fridge. After some discussion, they did give us a fridge at no charge. There was no microwave either. For these prices, these are typically supplied in other hotels in the immediate area. The room was large, but could have been laid out much better, and could have had a small kitchenette. A larger shower would have nice as well. The TV was small, with limited channels. The 2 small chairs were uncomfortable. There didn't seem to be any way to turn off the light on the balcony. There were a couple of light switches that apparently do nothing. July 26, 2014
Rated 5.0 out of 5.0 by great place to stay loved staying at the holiday inn Niagara. the hotel and staff were great. Easy to get to every thing at the falls. July 25, 2014
Rated 5.0 out of 5.0 by Great place to stay in Niagara Stay at this hotel was great. I was pleasantly surprised based on having read some other less favorable reviews. Front desk staff was great, room was in really good condition. Certainly the facility has been around for many years but it has been updated and kept in good condition. The only issue was the a/c unit in the room did not seem to be able to adequately cool the room, but I like the room temp at ~66 degrees and it couldn't cool quite that well. It wasn't really uncomfortable, just not the best temp for me. Otherwise, location to falls was excellent! Would definitely recommend this hotel to others. July 23, 2014
Rated 4.0 out of 5.0 by Comfortable room Our room was comfortable and out of the traffic area of the elevators. The lighting in the bathroom could be improved with a extending wall mirror that can be lit. The mixup with the breakfast voucher could be improved with the desk staff. The breakfast buffet needed to be refreshed. We never saw staff look at the needs of the buffet at anytime. There didn't seem to be enough wait staff, although we received our coffee quickly. July 22, 2014
Rated 1.0 out of 5.0 by Negatively impacted by Holiday Inn by the Falls Horrible hotel restaurant named Coco's; food and service were disgusting!!! Room had stains all over the carpets and ceilings felt like a 1 star hotel room posing as a 3 or above. Internet service was awful and kept disconnecting. Was not given free breakfast with IHG reward night. I will never stay at this hotel again! Rather use my reward nights and my $$ nights for a nicer hotel. Bonus was a nice swimming pool and the location. Not worth the money. July 20, 2014
Rated 4.0 out of 5.0 by Niagara Falls Stay was good. Had 3 rooms they didn't welcome me as a a Elite Gold Memebr no gift bag or water offered like most holiday ins. July 18, 2014
Rated 3.0 out of 5.0 by Dated hotel Needs major renovation. Tired. Decent staff. Great parking. Great location. July 17, 2014
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