Rated 3.8 out of 5 by 146
Rated 5.0 out of 5.0 by Munich01 Great again!
Stayed again this week and had the same great stay as before.
Thanks to the team for making me welcome, look forward to my return.
September 16, 2014
Rated 2.0 out of 5.0 by kilms Great hotel let down by poor restaurant.
Great room and really nice reception staff too.
That's the niceties done.
Restaurant was the biggest let down by an absolute mile. All the good work done by the reception and its staff was undone.
It seemed very understaffed which led to a slow and poor service. Over 1/2 hour wait for order to be taken twice and more than 45 minutes for food to arrive.
When it did it was wrong. When the right meal came everyone else had finished their meal which was fine. What did annoy me though was as I was eating mine the plates were cleared.
September 15, 2014
Rated 5.0 out of 5.0 by Sarah1970 Superb
Can't fault staff, hotel, food etc. Strongly recommend.
September 12, 2014
Rated 5.0 out of 5.0 by clair84 big room with everything you need
On arrival the staff was very friendly and there was plenty of parking available. Room was big and had everything _ iron, ironing board, hair dryer, shower gel and shampoo. Big TV. Kettle with tea coffee and sugar. The bar staff were friendly. Breakfast was lovely. So much choice and was all freshly cooked. Would happily stay again!
September 10, 2014
Rated 4.0 out of 5.0 by Sir Edmund Wrong Weekend
We wanted to be near Northampton, which coincided with a Silverstone racing weekend. this meant that hotel rates were high, with most not having rooms available. Being a Silverstone weekend, there was a lot of vehicle traffic leaving the hotel fairly early.
Nice friendly welcome at reception.
We only wanted the room for sleeping. No problems at all with the room. For the age of the decor the room was clean and tidy. Good size tv.
The toilet roll location was somewhat awkward - under the sink, but was labelled.
September 4, 2014
Rated 1.0 out of 5.0 by stdomingo Can't believe this is actually allowed to be called a Holiday Inn!
We arrived at 12.45pm on August Bank Holiday Sunday to be told in no uncertain terms that check in was from 2pm - this was despite there being about 3 cars in the car park at the time. We went over to the pub over the road for some lunch and returned just after 2pm. The Duty manager radioed to see if the room was ready - it wasn't so he changed the room on the card to 114. This turned out to be the shabbiest hotel room I have stayed in for years. A badly stained carpet, a strange smell and queen beds whose mattresses could not have been more than four inches thick. The bed linen also smelt strange. I had to be in work at three so had to get ready rather than complain and ask to me moved. I returned after 10pm to a very cold room so put the heater on - only to switch it off again straight away due to the noise coming from it. I awoke cold during the night and tried again but sleep was impossible. I tried to connect to the internet and as a Gold IHG Rewards member expected a free option - there was none and the space on the room card for a code was blank. At checkout I advised the receptionist of the above and she said was very sorry but all their rooms were like that! Avoid like the plague!
August 28, 2014
Rated 5.0 out of 5.0 by siask Just a really friendly hotel...
As usual, I'd left the booking until the last minute... a quick visit to various hotel sites left me wondering if it was too last/complicated... but then i noticed the Live Chat on the Holiday Inn site... the lady was quick to respond and very helpful... we needed adjoining rooms so we could keep an eye on the children (9
August 28, 2014
Rated 5.0 out of 5.0 Very good service and comfort
We found all aspects of our visit to this Holiday Inn to be first class .
August 27, 2014
Rated 4.0 out of 5.0 by Joyjoy2000 Good hotel
Was in rooom 34, had a bit of noise from doors early in the night, other than that it was quiet. Room was very clean and comfy and good size for family of 4. Choice of pillow was a bonus. Bathroom is a nice size, was clean but does need a refurb to 21st century. Staff were friendly. Breakfast was ok, but understaffed-had to wait for long for a table to be cleared and set, refills-milk for cereals etc. Coffee machine was dead, whilst others were offered tea/coffee from kitchen, we were not. Wifi was horrible.
August 27, 2014
Rated 4.0 out of 5.0 by richardofthesun Staff make this a worthy visit
Rooms in need of refurbishment, but the staff, service and hospitality make this Hotel a great place to stay. IHG please upgrade the rooms, you have a great team working here, reception, bar, resturaunt, Chef all excellent. Fallon, you are a credit to IHG, and I wish you well in your studies. Chef, your food is excellent.
August 22, 2014
Rated 5.0 out of 5.0 by Barney123 Excellent sized room
I visited the Hotel for a long weekend for sightseeing in and around Northampton. The room was booked using Reward Points and I managed to obtain an Executive Suite for my points. The room was large and was very comfortable meeting my families needs for our stay.
August 22, 2014
Rated 3.0 out of 5.0 by philipc Staff need better training, but overall was a convenient stay
Staff need better training here, was very messy and too informal. Good large, clean rooms, large bathroom, good shower, but needs better lighting!
August 13, 2014
Rated 3.0 out of 5.0 by Bolton27 Comfortable bed Poor Wifi
Fine to use for business. Wifi was very poor, also difficult to login.
Service in the restaurant was a bit unorganised.
Bathroom was dated, took a bit of looking to find the flush for the toilet, which was next to the shower controls and the toilet paper was under the sink?
August 12, 2014
Rated 3.0 out of 5.0 by andrew0695 worst hotel for internet
Internet is waste of time. My stay actually cost me my nights sleep as I could not work as Internet. Would not work so had to leave earlyto find a place that did and ccomplete my work from the previous day.
made worst by staff staying its reported everyday but management will not dort as it costs money! !!!!
August 9, 2014
Rated 4.0 out of 5.0 by paluka Ok
just what you would expect from a holiday inn. Have stayed here many times in different rooms and they all seem identical
August 9, 2014
Rated 3.0 out of 5.0 by dudewheresthecar Could be better
Was ok, but you have to park a distance away from the entrance ??? Staff could be a bit more attentive - for example there was a bulb out in the corridor and clearly nobody thought to replace it.
August 7, 2014
Rated 5.0 out of 5.0 by Welsh man Comfortable bed and great service.
Will definitely be visiting Northampton again and as I travelled from Wales to see family I will stay at this hotel
August 3, 2014
Rated 1.0 out of 5.0 by Pedro72 Disappointing
Well this is the worst holiday inn I have stopped in fact I have paid far less and got much better at budget chains. No air com, tired room and fittings, scruffy staff, and a basic inability to cook a steak anything but cremated I gave up after sending back twice. Take my advice save the money and sleep in the car. Please holiday inn don't post a reply saying thanks for comments and sorry I was disappointed just doing something positive with feedback.
August 2, 2014
Rated 5.0 out of 5.0 by stag09 overall good hotel
the only downside was 1 noisy aircon so could only use when away from room 2 breakfast very good but evening meal only average may be affected buy wedding at venue
July 31, 2014
Rated 4.0 out of 5.0 Clean
The hotel was what I would expect from Holiday Inn.
July 31, 2014
Rated 5.0 out of 5.0 by GreenMouse Comfortable bed and great service
We were greeted with warmth and enthusiasm. Nothing was too much trouble for the receptionist, Alex, and we felt from the beginning that it was going to be a good stay. She was very knowledgeable about local travel and clearly explained how to get about Northampton.
Our room was very clean and roomy, with air conditioning and the window had been left open to air the room, which we really appreciated as it was a very hot day.
In all we enjoyed our stay and would stop here again.
July 29, 2014
Rated 3.0 out of 5.0 by BigAl2011 Northampton Holiday Inn
Not the best hotel I have stayed at but not the worst, I did find the staff ignorant and at times very scruffy/untidy.
July 29, 2014
Rated 4.0 out of 5.0 by astonm01 OK for a short stay
The staff were very good, but the hotel rooms and decor are shoeing their age. Not as good as Milton Keynes Central
July 24, 2014
Rated 4.0 out of 5.0 by Duchessfury Ok Stay
Brilliant in every way, bar the really noisy air conditioning unit, that did not even work well, so the room was really muggy.
July 18, 2014
Rated 2.0 out of 5.0 by Binksc Outdated
There was minimal plugs in a room with 2 double beds. I don't know how anyone expects to have 4 people in one room with 2 plugs in this day and age. As a reuptable, modern company, especially when this is used for leisure, people will be brining devices such as Ipads, phones. Nobody can charge anything! I can't fault the reception staff, they were fantastic and really efficient. They recognised we were IHG platinum card holders and treatd us accordingly. I wish I could say the same for the bar staff, they were in no hurry to serve anyone at the bar and considering there were 2 bar staff available, you'd expect them both to be serving with 7 people at the bar instead of one of them moping around. I'd also ensure your staff are tought some lessons on how to be polite as it seemed we were bothering them by just asking fror a different glass. Overall the stay was okay and the reception area was lovely. It seemed to be the best part of the stay. The rooms were far too outdated for the company and the eye sore that's supposed to be air conditioning needs to go, it's noisy and looks disgusting. The bathroom also needs a massive revamp, the shower was nowhere near as powerful as expected. I'd assume a MIRA would be better! The towels were great and the tea/coffee/ice bucket etc facilities upon arrival were great. Alot of work needs done around your bar staff and interior. The rooms need massively revamped. This has potential to be an even better hotel. Come on holiday inn!
July 17, 2014
Rated 2.0 out of 5.0 by Delj Poor planning and service
Bedford Road Holiday Inn
- Not received as a Club Member. -
Couldn't use the restaurant cos a party had been booked and took up a third of the space. This apparently stopped all dinners being served and only room service was available so had to hastily arrange meeting and dinner elsewhere. This was not indicated upon booking 3 weeks before. - like they didn't know - huh. -
Staff had the attitude of couldn't care less as long as we have your money. -
I will say though the Breakfast was great - only trouble is it costs £9.00.
July 17, 2014
Rated 4.0 out of 5.0 by Angharad77 Friendly staff and lovely food
My husband and kids spent the evening in the hotel and had room service and breakfast and were happy with everything. Easy to get to and the staff were very friendly and helpful :)
July 16, 2014
Rated 4.0 out of 5.0 by Travellerme What is that noise?
I was given a room that was supposed to be one of the quieter ones. As I expected, it was clean airy and comfortable and the staff and service were very good. Unfortunately, the room was very noisy. True, it was quiet because it was on the side of the hotel away from the busy main road but there is something in the hotel controlled by a timer or thermostat that causes something to switch on and off at regular 15 minute intervals. When it is on there is a low rumbling noise that made it impossible for me to sleep. I rang reception and they gave me a new room as 11:30 at night. This was better and I thought it had all been down to my imagination. But on the last night of my stay, even in this newer quieter room at 3:00 in the morning I could hear the noise again. This time I knew it wasn't my imagination because it seemed to be coming from another part of the hotel (my old room).
July 5, 2014
Rated 4.0 out of 5.0 by Woodys47 Friendly staff, problem unresolved
overall staff were very friendly, but my main issue was that the Wi-Fi was horrendously slow, to the point of giving up - do not pay for it, massively over-priced. Reception staff listened to my issues, but no solution was given. Food good, hotel very clean, rooms a bit tired looking and air con units are loud!
Was there for 4 nights business, the hotel did the job, but may well be looking for alternative hotels next time I visit.
July 1, 2014
Rated 3.0 out of 5.0 by freddie1967 ok
ok stay,dated rooms tv didnt work food and drink overpricedm noisey room broken blubs in room
June 26, 2014