Rated 3.9 out of 5 by 118
Rated 4.0 out of 5.0 by Woodys47 Friendly staff, problem unresolved
overall staff were very friendly, but my main issue was that the Wi-Fi was horrendously slow, to the point of giving up - do not pay for it, massively over-priced. Reception staff listened to my issues, but no solution was given. Food good, hotel very clean, rooms a bit tired looking and air con units are loud!
Was there for 4 nights business, the hotel did the job, but may well be looking for alternative hotels next time I visit.
July 1, 2014
Rated 3.0 out of 5.0 by freddie1967 ok
ok stay,dated rooms tv didnt work food and drink overpricedm noisey room broken blubs in room
June 26, 2014
Rated 2.0 out of 5.0 by jaydee4533 air conditioning did not work, neither did hair dryer
air conditioning in room did not work, neither did hair dryer, swapped room, still had problems with hair dryer, partner could not get ready properly, night was ruined.
June 19, 2014
Rated 5.0 out of 5.0 by KIT47 A WARM WELCOME AND HOT BREAKFAST
THE FRONT DESK STAFF ARE ALWAYS VERY HELPFUL AND FRIENDLY; NOTHING IS TOO MUCH TROUBLE AND THEY ENSURE THAT YOU HAVE A COMFORTABLE STAY. I THOROUGHLY RECOMMEND THE FULL ENGLISH BREAKFAST WHICH IS COOKED IN FRONT OF YOU AND IS ALWAYS PIPING HOT - THE GREAT WAY TO START YOUR DAY. tHE TIMES FOR BREAKFAST ARE ALSO VERY ACCOMODATING FOR EITHER THAT EARLY START OR A LONG LIE IN ON THE WEEKEND - IDEAL!!
June 19, 2014
Rated 5.0 out of 5.0 by cosalt2 Excellent value and comfort
We stayed at Northampton Holiday Inn in Bedford Road for 2 nights in June 2014 and enjoyed our stay very much. The room was very clean and kept spotless. The breakfast was excellent and all the staff were very attentive to our needs.
We will definitely stay here again and we shall to continue to use Holiday Inns.
Well Done and Thanks for a very comfortable stay.
June 12, 2014
Rated 2.0 out of 5.0 by sarsar3761 Not up to usual Holiday Inn standards
This hotel needs modernising and smoking to be banned in the entrance lobby.
June 10, 2014
Rated 3.0 out of 5.0 by Mike999s Excessive road noise
Stayed in room 6, very noisy, shame because the bar and restaurant staff were very professional. Try Bilals curries, very good.
June 8, 2014
Rated 3.0 out of 5.0 by maz12 Good Overall
Nice hotel but the shower head needed attention and the gardens could have done with an ashtray or two as they were covered in cigarette ends.
June 6, 2014
Rated 5.0 out of 5.0 by DMN1 Good nights sleep
- arrived late so not much time in hotel, friendly staff and good service at breakfast
June 4, 2014
Rated 4.0 out of 5.0 by smoothmike Holiday Inn Northampton
I have stayed at this hotel on several occasions. Welcome, food and parking all excellent.
This was the first time that I was allocated a ground floor room, in spite of the fact that the weather was mild, it was difficult tp keep the room warm. Also with no heating in the bathroom, it was freezing. Def request an extra blanket if you are given a ground floor room (34).
May 15, 2014
Rated 5.0 out of 5.0 by VictorK2 great service
Excellent front of house service as always. Despite a wedding reception being held in the evening, the noise levels were acceptable and wasn't intrusive.
May 7, 2014
Rated 5.0 out of 5.0 by Cwofter Very happy to recommend this hotel.
My second stay at this hotel and the same friendly staff, comfortable and quiet room were sill there! Still one of my favourite Holiday Inn Hotels.
April 30, 2014
Rated 3.0 out of 5.0 by Allan A Not as expected.
very dissapointed with this Holiday Inn compared to many others i have stayed in, Bathroom very tired and dated, bed not comfortable, 1 bedside lamp did not work, only 1 hand towel . On the plus side on the 1st night the staff were excellent, and the food was great. Overall THis is 1 Holiday Inn I doubt we shall visit again.
April 2, 2014
Rated 4.0 out of 5.0 by AlmcI Great staff,
I have stayed at this hotel every week for the past 8 weeks and would intend to stay much longer, however for the 4th time I've had a room with no heating. I really do find this an unacceptable standard for a hotel from the IHG brands,
The staff are excellent and nothing is too much trouble, it's the service that makes me return. Having said that if it happens again I will need to change hotels as I suffer with a chronic lung condition and cannot risk colds or infections.
April 1, 2014
Rated 5.0 out of 5.0 by JackieH Didn't disappoint
We have stayed at this hotel a few times and as usual the service and helpfulness of the staff was excellent. The upgrade to a suite has definitely spoilt us for the future.The room was marvellous and the room service extremely good.
March 28, 2014
Rated 4.0 out of 5.0 by VictorK2 Rowdy guests
What is usually a quiet stop over was spoilt by a few inconsiderate guest's in the early hours of Sunday morning. The staff were very apologetic but they can't be held accountable for a few rowdy people. This review would have had a higher score but for this. Also, a few early leavers (just after 6am# were holding a loud conversation out side our window whilst unnecessarily revving their cars engine #this was in the disabled parking space).
March 28, 2014
Rated 1.0 out of 5.0 by Natsamami freezing or noisy air heater
I have stayed here before with no problem however all I can say is do not stay in room 138...I am now full of the cold because I stayed in the coldest hotel room known to man and when I turned the heater on you would of thought the hotel was going to fall down! I spend most of my working week in hotels and I do not expect this from holiday inn or other ihg brands and the lack of interest at checkout was appalling.
March 22, 2014
Rated 5.0 out of 5.0 by MB16 Great value for money
I had a comfortable night here. It was very good value for money, the room was clean, staff friendly, beds comfortable and the breakfast in the morning was good. Would definitely recommend
March 19, 2014
Rated 5.0 out of 5.0 by Cwofter Great hotel, good location & friendly staff.
I stay in many Holiday Inn hotels around the World and have to say this is one of the best. Friendly staff in both the reception and bar/restaurant was welcome after a long day.The room was quiet, very clean and had a super comfy bed. Cannot recommend this hotel enough and for sure will be back next time I'm in Northampton.
March 12, 2014
Rated 4.0 out of 5.0 by noco43 great staff
nothing was too much trouble - i use a C-PAP machine and the staff found an extention lead to allow me to use it as there were no sockets close enough to the bed . This was despite I was only staying one night thanks again
March 9, 2014
Rated 3.0 out of 5.0 by DTCTAT21 Half term break
stop at this hotel few times before when in Northampton area,never any problems before that why we return.
when checking in we had to ask for wifi code (gold Members) and was not told of time of breakfast ,first morning of our stop we just arrived to has breakfast was been cleared away 09:25 But the staff did sort out some cook breakfast for us,spoke to lady on reception about this and she blame her colleague who booked us in for not tell us the times.(poor customer service Her words )
the room which we were given was a little tidy ,black dirty marks on carpet in two or three place the wallpaper coming away in places ,the bath room sink was were worn and the taps never stopped dipping after use, the heater /air con was very noisy has well the traffic noise could be hear all night no double glazing.
The second day of our stay returned to our room at 20:30 to find the window had been left open all day by cleaning staff and the temp outside was freezing so had to send the next hour with heating on full and sit with our coats on to keep warm.
Not the best stay we had at Holiday inn every ,but has not put us off using the brand again.
March 9, 2014
Rated 4.0 out of 5.0 by Blackspider58 Same problem!
I've stayed in a number of rooms in this hotel and they have the same problems. Whilst the rooms are generally nice the bathrooms need updating. The toilet handle is often broken (and strangely located in the bath!) and the tap on sink often leaks. The mini gym needs some heavier weights and a bench that lies flat. The heating in the rooms is hit and miss and can be noisy. However the staff are lovely and very friendly. The restaurant is great and food is good.
March 7, 2014
Rated 4.0 out of 5.0 by Ronnie54 Stay Here
Great value for money, will stay here again and recommend to friends and family
February 13, 2014
Rated 5.0 out of 5.0 by Sven Just Phantastic
As IHG Platinum Member I received an upgrade into a beautiful executive room, very well sized and lovely decorated.
Special thanks to Maria at Reception, she's doing a wonderful job, always friendly and helpful. Good and friendly restaurant
February 11, 2014
Rated 5.0 out of 5.0 by Restraintman1956 Helpful Staff
Noisy aircon in room but excelent staff
Very small work out room but all that you need !
Very helpful reception staff .
Special thanks to Maria for her assistance.
February 10, 2014
Rated 1.0 out of 5.0 by Japick84 No Sleep!!!!!!!!!!!!!!!!!!!!!!
Arrived at the hotel to discover a travelers wedding taking place. We were not told at the time of booking this would affect the dinner service although not a problem to us as we were at a family members for the evening.We were told our rooms were away from the wedding so shouldn't be affected by any noise. On arriving back to the hotel around midnight we had to fight our way through people smoking in the reception and dirt and toilet paper thrown all over the atrium with no staff members around to sort out the situation. At around 12:40 the first of 7 fire alarm went off. As i was on my own with 2 children I didn't know if I should evacuate but luckily the couple opposite came out to advise it was a false alarm. In the morning i noticed sauce all up the wall and my door which explained the banging and shouting in the corridor! I did feel for the receptionist having to deal with angry guests with no sign of a manager around to assist. She was apologetic and provided us with a full refund. On a positive note the rooms were lovely and very comfortable. I know the hotel cannot help how guests behave but i do believe the management should of acted to rectify the situation. First stay at a Holiday Inn and not very good first impressions
February 5, 2014
Rated 5.0 out of 5.0 by Technika22 Class above what was expected
I have stayed at many lodges and some inns, but this was great value for money - a class above what was expected.
The arrangement of the room was familiar, but the equipment that was already built in and the dispensers added that touch of pampering never experienced before at a 'known hotel branch'. Nice.
January 30, 2014
Rated 2.0 out of 5.0 by Carry Rooms need refurbished
Heating still doesnt work.
Windows are draughty and dont keep the road noise out
January 12, 2014
Rated 3.0 out of 5.0 by Oxcheetah A hotel with no butter!
Believe it or not, this hotel is so badly managed, they can run out of butter!!
Toast with Flora is just not the same :(
January 4, 2014
Rated 5.0 out of 5.0 by boveyboy72 very comfortable great staff
From the moment we arrived and was greeted by the lovely Sophie the whole experience of staying here was excellent.We could not fault this hotel in anyway.
December 30, 2013