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Rated 3.9 out of 5 by 141 reviewers.
Rated 1.0 out of 5.0 by Can't believe this is actually allowed to be called a Holiday Inn! We arrived at 12.45pm on August Bank Holiday Sunday to be told in no uncertain terms that check in was from 2pm - this was despite there being about 3 cars in the car park at the time. We went over to the pub over the road for some lunch and returned just after 2pm. The Duty manager radioed to see if the room was ready - it wasn't so he changed the room on the card to 114. This turned out to be the shabbiest hotel room I have stayed in for years. A badly stained carpet, a strange smell and queen beds whose mattresses could not have been more than four inches thick. The bed linen also smelt strange. I had to be in work at three so had to get ready rather than complain and ask to me moved. I returned after 10pm to a very cold room so put the heater on - only to switch it off again straight away due to the noise coming from it. I awoke cold during the night and tried again but sleep was impossible. I tried to connect to the internet and as a Gold IHG Rewards member expected a free option - there was none and the space on the room card for a code was blank. At checkout I advised the receptionist of the above and she said was very sorry but all their rooms were like that! Avoid like the plague! August 28, 2014
Rated 5.0 out of 5.0 by Just a really friendly hotel... As usual, I'd left the booking until the last minute... a quick visit to various hotel sites left me wondering if it was too last/complicated... but then i noticed the Live Chat on the Holiday Inn site... the lady was quick to respond and very helpful... we needed adjoining rooms so we could keep an eye on the children (9 August 28, 2014
Rated 5.0 out of 5.0 Very good service and comfort We found all aspects of our visit to this Holiday Inn to be first class . August 27, 2014
Rated 4.0 out of 5.0 by Good hotel Was in rooom 34, had a bit of noise from doors early in the night, other than that it was quiet. Room was very clean and comfy and good size for family of 4. Choice of pillow was a bonus. Bathroom is a nice size, was clean but does need a refurb to 21st century. Staff were friendly. Breakfast was ok, but understaffed-had to wait for long for a table to be cleared and set, refills-milk for cereals etc. Coffee machine was dead, whilst others were offered tea/coffee from kitchen, we were not. Wifi was horrible. August 27, 2014
Rated 4.0 out of 5.0 by Staff make this a worthy visit Rooms in need of refurbishment, but the staff, service and hospitality make this Hotel a great place to stay. IHG please upgrade the rooms, you have a great team working here, reception, bar, resturaunt, Chef all excellent. Fallon, you are a credit to IHG, and I wish you well in your studies. Chef, your food is excellent. August 22, 2014
Rated 5.0 out of 5.0 by Excellent sized room I visited the Hotel for a long weekend for sightseeing in and around Northampton. The room was booked using Reward Points and I managed to obtain an Executive Suite for my points. The room was large and was very comfortable meeting my families needs for our stay. August 22, 2014
Rated 3.0 out of 5.0 by Staff need better training, but overall was a convenient stay Staff need better training here, was very messy and too informal. Good large, clean rooms, large bathroom, good shower, but needs better lighting! August 13, 2014
Rated 3.0 out of 5.0 by Comfortable bed Poor Wifi Fine to use for business. Wifi was very poor, also difficult to login. Service in the restaurant was a bit unorganised. Bathroom was dated, took a bit of looking to find the flush for the toilet, which was next to the shower controls and the toilet paper was under the sink? August 12, 2014
Rated 3.0 out of 5.0 by worst hotel for internet Internet is waste of time. My stay actually cost me my nights sleep as I could not work as Internet. Would not work so had to leave earlyto find a place that did and ccomplete my work from the previous day. made worst by staff staying its reported everyday but management will not dort as it costs money! !!!! August 9, 2014
Rated 4.0 out of 5.0 by Ok OK just what you would expect from a holiday inn. Have stayed here many times in different rooms and they all seem identical August 9, 2014
Rated 3.0 out of 5.0 by Could be better Was ok, but you have to park a distance away from the entrance ??? Staff could be a bit more attentive - for example there was a bulb out in the corridor and clearly nobody thought to replace it. August 7, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Will definitely be visiting Northampton again and as I travelled from Wales to see family I will stay at this hotel August 3, 2014
Rated 1.0 out of 5.0 by Disappointing Well this is the worst holiday inn I have stopped in fact I have paid far less and got much better at budget chains. No air com, tired room and fittings, scruffy staff, and a basic inability to cook a steak anything but cremated I gave up after sending back twice. Take my advice save the money and sleep in the car. Please holiday inn don't post a reply saying thanks for comments and sorry I was disappointed just doing something positive with feedback. August 2, 2014
Rated 5.0 out of 5.0 by overall good hotel the only downside was 1 noisy aircon so could only use when away from room 2 breakfast very good but evening meal only average may be affected buy wedding at venue July 31, 2014
Rated 4.0 out of 5.0 Clean The hotel was what I would expect from Holiday Inn. July 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We were greeted with warmth and enthusiasm. Nothing was too much trouble for the receptionist, Alex, and we felt from the beginning that it was going to be a good stay. She was very knowledgeable about local travel and clearly explained how to get about Northampton. Our room was very clean and roomy, with air conditioning and the window had been left open to air the room, which we really appreciated as it was a very hot day. In all we enjoyed our stay and would stop here again. July 29, 2014
Rated 3.0 out of 5.0 by Northampton Holiday Inn Not the best hotel I have stayed at but not the worst, I did find the staff ignorant and at times very scruffy/untidy. July 29, 2014
Rated 4.0 out of 5.0 by OK for a short stay The staff were very good, but the hotel rooms and decor are shoeing their age. Not as good as Milton Keynes Central July 24, 2014
Rated 4.0 out of 5.0 by Ok Stay Brilliant in every way, bar the really noisy air conditioning unit, that did not even work well, so the room was really muggy. July 18, 2014
Rated 2.0 out of 5.0 by Outdated There was minimal plugs in a room with 2 double beds. I don't know how anyone expects to have 4 people in one room with 2 plugs in this day and age. As a reuptable, modern company, especially when this is used for leisure, people will be brining devices such as Ipads, phones. Nobody can charge anything! I can't fault the reception staff, they were fantastic and really efficient. They recognised we were IHG platinum card holders and treatd us accordingly. I wish I could say the same for the bar staff, they were in no hurry to serve anyone at the bar and considering there were 2 bar staff available, you'd expect them both to be serving with 7 people at the bar instead of one of them moping around. I'd also ensure your staff are tought some lessons on how to be polite as it seemed we were bothering them by just asking fror a different glass. Overall the stay was okay and the reception area was lovely. It seemed to be the best part of the stay. The rooms were far too outdated for the company and the eye sore that's supposed to be air conditioning needs to go, it's noisy and looks disgusting. The bathroom also needs a massive revamp, the shower was nowhere near as powerful as expected. I'd assume a MIRA would be better! The towels were great and the tea/coffee/ice bucket etc facilities upon arrival were great. Alot of work needs done around your bar staff and interior. The rooms need massively revamped. This has potential to be an even better hotel. Come on holiday inn! July 17, 2014
Rated 2.0 out of 5.0 by Poor planning and service Bedford Road Holiday Inn - Not received as a Club Member. - Couldn't use the restaurant cos a party had been booked and took up a third of the space. This apparently stopped all dinners being served and only room service was available so had to hastily arrange meeting and dinner elsewhere. This was not indicated upon booking 3 weeks before. - like they didn't know - huh. - Staff had the attitude of couldn't care less as long as we have your money. - I will say though the Breakfast was great - only trouble is it costs £9.00. July 17, 2014
Rated 4.0 out of 5.0 by Friendly staff and lovely food My husband and kids spent the evening in the hotel and had room service and breakfast and were happy with everything. Easy to get to and the staff were very friendly and helpful :) July 16, 2014
Rated 4.0 out of 5.0 by What is that noise? I was given a room that was supposed to be one of the quieter ones. As I expected, it was clean airy and comfortable and the staff and service were very good. Unfortunately, the room was very noisy. True, it was quiet because it was on the side of the hotel away from the busy main road but there is something in the hotel controlled by a timer or thermostat that causes something to switch on and off at regular 15 minute intervals. When it is on there is a low rumbling noise that made it impossible for me to sleep. I rang reception and they gave me a new room as 11:30 at night. This was better and I thought it had all been down to my imagination. But on the last night of my stay, even in this newer quieter room at 3:00 in the morning I could hear the noise again. This time I knew it wasn't my imagination because it seemed to be coming from another part of the hotel (my old room). July 5, 2014
Rated 4.0 out of 5.0 by Friendly staff, problem unresolved overall staff were very friendly, but my main issue was that the Wi-Fi was horrendously slow, to the point of giving up - do not pay for it, massively over-priced. Reception staff listened to my issues, but no solution was given. Food good, hotel very clean, rooms a bit tired looking and air con units are loud! Was there for 4 nights business, the hotel did the job, but may well be looking for alternative hotels next time I visit. July 1, 2014
Rated 3.0 out of 5.0 by ok ok stay,dated rooms tv didnt work food and drink overpricedm noisey room broken blubs in room June 26, 2014
Rated 2.0 out of 5.0 by air conditioning did not work, neither did hair dryer air conditioning in room did not work, neither did hair dryer, swapped room, still had problems with hair dryer, partner could not get ready properly, night was ruined. June 19, 2014
Rated 5.0 out of 5.0 by A WARM WELCOME AND HOT BREAKFAST THE FRONT DESK STAFF ARE ALWAYS VERY HELPFUL AND FRIENDLY; NOTHING IS TOO MUCH TROUBLE AND THEY ENSURE THAT YOU HAVE A COMFORTABLE STAY. I THOROUGHLY RECOMMEND THE FULL ENGLISH BREAKFAST WHICH IS COOKED IN FRONT OF YOU AND IS ALWAYS PIPING HOT - THE GREAT WAY TO START YOUR DAY. tHE TIMES FOR BREAKFAST ARE ALSO VERY ACCOMODATING FOR EITHER THAT EARLY START OR A LONG LIE IN ON THE WEEKEND - IDEAL!! June 19, 2014
Rated 5.0 out of 5.0 by Excellent value and comfort We stayed at Northampton Holiday Inn in Bedford Road for 2 nights in June 2014 and enjoyed our stay very much. The room was very clean and kept spotless. The breakfast was excellent and all the staff were very attentive to our needs. We will definitely stay here again and we shall to continue to use Holiday Inns. Well Done and Thanks for a very comfortable stay. June 12, 2014
Rated 2.0 out of 5.0 by Not up to usual Holiday Inn standards This hotel needs modernising and smoking to be banned in the entrance lobby. June 10, 2014
Rated 3.0 out of 5.0 by Excessive road noise Stayed in room 6, very noisy, shame because the bar and restaurant staff were very professional. Try Bilals curries, very good. June 8, 2014
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