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Rated 4.2 out of 5 by 154 reviewers.
Rated 4.0 out of 5.0 by Room Access It is best to have your room 'key' reset whenever you go past reception - everytime we went to our room we had to walk back as our key would not work September 24, 2013
Rated 5.0 out of 5.0 by Very friendly staff the staff were excellent and appeared to really care about my stay. The two ladies who ran the breakfast and lunch at the restaurant were excellent and so efficient. All in all - i would heartily recommend. Very good recognition of IHG club members. September 22, 2013
Rated 5.0 out of 5.0 by great hotel to relax in stayed here before,its a great hotel with a fully equiped gym,sauna,swimming pool great to wind down at the end of the day,and finish it of with a meal and drinks September 15, 2013
Rated 3.0 out of 5.0 by Check in Did not feel I was recognised as a Rewards Club member and this has now been borne out by your invitation for me to become a member on the email requesting me to join. My membership number is117880472 and I receive regular emails on this account! September 11, 2013
Rated 5.0 out of 5.0 by The staff are a credit to the Hotel. We had a lovely stay at the hotel. I did feel that apart from the front main entrance to the hotel, it did lack the wow factor externally, internally the block where the rooms are did feel a bit dated. Overall though, it was the friendliness of the staff that made our stay so enjoyable. I would suggest that the hotel offer an early breakfast package for those leaving the hotel before 7.30am on a weekend. September 9, 2013
Rated 5.0 out of 5.0 by Great Location Stayed here for three nights for the Moto GP at Silverstone. Great location for the circuit. Very clean and tidy hotel, friendly staff and a very quiet place to stay.. Highly recommend.. September 6, 2013
Rated 5.0 out of 5.0 by Excellent all round Stayed for 1 night on the fabulous advance purchase rate on DBB, excellent value for money and the staff couldn't have been more helpful. The pool was great and the food and service excellent. Would happily stay again if we travel that way again. Family room was comfortable and spacious with really comfy beds. Kids loved the pancake machine at breakfast too. Great location just off the motorway as we were travelling down to Kent which broke up our long journey. Well done and thank you HI Rugby Northampton! September 5, 2013
Rated 3.0 out of 5.0 by beds not as good or as wide as premier inn Tv - only BBC worked all other channels pixelated constantly. Manager could not sort problem - next evening the same! Toilet not cleaned on second night but was on third night after bringing it to the attention of the manager. August 26, 2013
Rated 5.0 out of 5.0 by Perfect Dinner Bed and Breakfast My family and I stayed at the holiday inn at Rugby last week and had a very enjoyable stay. The staff were friendly and went out of their way to look after and make our two young girlies feel special. We took advantage of the swimming pool and really liked the facilities, free towels and costume drying. Compliments to the chef for our 3 course evening meal which caters for both adults and children. Thank you very much for a lovely stay. August 22, 2013
Rated 3.0 out of 5.0 clean tidy dreadful breakfast experience Stayed overnight following a wedding reception st the hotel. that went well the food was good and the room setting superb. bar could have been better staffed at busy times Breakfast however was another story we arrived. to uncleared. tables were asked. if we wanted coffee it arrived 30 minutes later when we asked again. there was a poor quantity of food available. and it wad not regularly. replaced. the staff were slow and miserable. This would have cost £15 per year if we were not on a wedding booking. would not recommend. August 21, 2013
Rated 5.0 out of 5.0 by Great location on a drive north Excellent location, service, and cleanliness. Restaurant closes somewhat early, but food is available at premises. August 17, 2013
Rated 5.0 out of 5.0 by Great Service The staff were all very friendly and helpful, especially a female member of staff at Breakfast who helped me get breakfast for my 2 children. The Manager of the swimming pool area was also very helpful and pleasant. August 16, 2013
Rated 5.0 out of 5.0 by Very good service Spent a night here for a wedding service. On the outside the hotel looks very grand and was easy to locate but the main pleasing aspect was the staff member who booked us in. We didn't reserve an early check in but he made a quick call, got our room available and made the experience that little bit more pleasant. Only down point the coffee is far too expensive and the wi-fi price is something from the early 2000's, surely hotel wi-fi should be free (at least for a small period of time). August 8, 2013
Rated 2.0 out of 5.0 by The Best Experience with Holiday Inn So Far... I had mis-booked my nights stay and I said would pay again for my error. The room was fabulous, the bathroom was lovely. The whole ambience of the hotel was generally a nice feeling. The breakfast was plentiful and the restaurant staff very friendly. I then checked out the next morning and the receptionist had been able to swap my dates and so I paid just £6 for the difference in the price of the room. I was so thankful and surprised. She was a truly lovely, friendly person to greet people. August 6, 2013
Rated 5.0 out of 5.0 by Holiday Inn, Crick near Rugby We have already recommended this Hotel to several of our friends, we were made very welcome by the staff who were all very friendly. We took our Staffordshire Bull Terrier with us and the room was plenty big enough to put his bed on the floor beneath the window. The room was very light and airy and the beds very comfortable with beautiful freshly laundered bed linen. The grounds were very spacious which was nice to give our dog a walk in the evening and the following morning. Breakfast was excellent with just about everything on offer and suitable for all ages. It was nice to see other fruit juices on offer and not just orange juice. Evening menu available for the hungry traveller and there was also a children's evening menu. Outside Patio area looked looked very inviting to enjoy an evening drink. August 6, 2013
Rated 4.0 out of 5.0 by Excellent Hotel and staff but breakfast is very expensive! Very much enjoyed our stay in the family room which was comfortable well appointed and spacious. Staff were great especially during the fire alarm where they handed round blankets and provided hot tea which was impressive. Breakfast was extra and at £15 each we decided to go elsewhere for that as it seemed very expensive. August 2, 2013
Rated 4.0 out of 5.0 by Good value Good location, modern, clean, helpfully staff, would have been 5 stars but for ridiculous charges for wi-fi it should be free. August 2, 2013
Rated 5.0 out of 5.0 by lovely grounds and peaceful situation we had a lovely night at the holiday inn at rugby. We did not arrive until after midnight having spent the day at silverstone and everything was fine. The room was lovely and breakfast included everything you could want. We would definately stay here again. August 1, 2013
Rated 5.0 out of 5.0 by Comfortable, easy, very pleasant Enjoyed 1 night here for mix of leisure / business. The hotel and rooms are clean, well presented. The leisure centre pool was enjoyed by the family. The food was good and the kids eating for free was a bonus! I would stay here again. July 22, 2013
Rated 5.0 out of 5.0 by Limited transportation Bus service 96 is really limited and does not operate in Sundays or public holidays. If you don't drive a car and you do not wish to take a taxi, do not book this hotel because you should walk 5 miles from Rugby center. Of course, the hotel is very good if you drive by yourself. July 13, 2013
Rated 4.0 out of 5.0 by Good weekend Good hotel and stay there when in the area. I cannot believe Holiday inn still charge for Wi Fi it is the only hotel still charging that I know. Even the budget hotels in europe now have free wifi.Time to wake up I think. July 12, 2013
Rated 5.0 out of 5.0 by Comfort and Friendly I have stayed at this hotel 3 times in the last 6 weeks and each time I have been greeted with a warm smile. The food has been excellent with it comming out hot which in some hotels can be a problem. Clean room, quiet and air con has made it pleasent during the hot weather. Looking forward to staying again twice over the next 6 weeks. Keep up the good work. July 3, 2013
Rated 4.0 out of 5.0 by Top holiday inn I stay at many Holiday Inns around the country and this is my favourite. Staff are very helpful and Flo and Theresa certainly look after you during breakfast. I highly recommend this hotel. July 2, 2013
Rated 2.0 out of 5.0 by In need of a little TLC Greeted quite pleasantly at reception and signed in as a Priority member. However as an elite member I was not up graded with no explanation or apology and in the room there was not even a complimentary bottle of water to acknowledge my loyalty. Room are in need a a little care and a lot of updating. I was on a ground floor and was a bit startled when somebody walked right past the window, another big no no putting a lone woman in a ground floor in other HIs I've stayed at. Didn't like the wooden shutters. Towels were very threadbare. I ordered the steak with garlic butter for dinner. Steak and Chips were very good but the garlic butter was more like melted margarine. Breakfast in the morning was usual HI fare but way below standard. The staff were all really nice apart from a man I assumed to be the Manager who although swept through the restaurant and bar being efficient and polite was actually very rude within my hearing distance to a member of the waiting staff. I don't think I'd rush to stay here again which is a shame as the setting and grounds were lovely. Just let down by below par standards and rooms July 2, 2013
Rated 3.0 out of 5.0 by Great restautrant service but the smallest bedroom and a small uncomfortable bed I am a priority club member and that didn't get recognised at all when I checked in. I wasn't offered the discounted voucher for breakfast and had to ask for it. The 'double' room was probably the smallest I've ever stayed in, although the cost was low, but the bed was proportionally small. The food and the staff in restaurant and bar were first rate and I couldn't have asked for better service. After I'd paid I was asked if my stay OK, and I shared this experience. I did get a very muted apology and a promise I wouldn't be given that room again with an offer of some extra club points as compensation, although this doesn't appear to have happened. I've used this property for business meetings and overnight stays and not had a problem, so I was disappointed my stay this time did not match my previous positive experiences I came away thinking it was just a one off and unfortunately the front desk staff on duty those days didn't have the same commitment to customer care as their colleagues in other areas of the hotel. July 1, 2013
Rated 4.0 out of 5.0 by OUR STAY.. On arrival we were met with very friendly staff, the room was basic( what we needed for one night), but couldnt have done any longer than one night.. The double bed wasnt big enough for two people to share comfortably... blanket/quilt wasnt long enough to cover both of us. our daughter slept( well grabbed some sleep), on a hard sofa bed( it had a very thin mattress on the sofa bed, and she could feel all the springs through the mattress.. so all in all none of us got a good nights sleep. the staff(knew from the booking form)how many people were staying in the room, yet there was only two mugs, and not enough teas/coffeess/sugars for three people!!!! the breakfast was nice, but i had to laugh when the waiter said he had to pour the coffee, i would have prefered to have poured the coffee when i wanted to(so as it didnt go cold) as it did.... June 24, 2013
Rated 5.0 out of 5.0 by Great location, better staff! I've been staying at this hotel a few weeks now and consider that I can provide a full and accurate review. The pros: - Staff; similar to other holiday inn's, the staff are generally very polite, friendly and efficient. And special mention though to the breakfast ladies (Flo and Robyn?) who are incredibly friendly... a real asset to the hotel and company for sure! - Executive rooms are spacious and extremely tidy/ modern. - Good pool and ok gym attached (very cramped though!) also with good showers and sauna! - Good restaurant (pricey and average food but nice atmosphere and friendly staff). - Good TV and hairdryers in room... other holiday inns can learn a lot here! - Priority checkin... fast and efficient with everything already printed and ready to go before you arrive! - Location; great location just off the motorway and close to a popular distribution park for me. Obviously also very popular with company functions - with a company seeming to fill up the hotel most days for a function! - Free chocolate bar in exec rooms :) The cons: - Some standard rooms/ 'converted cupboards'... I think the hotel has taken advantage of some rooms with are obviously single rooms, suitable for a single bed - very tight! - Bar food (generally slow and average) - Outside... nice gardens but the outside of the hotel looks very tired and similar to a youth club - but i guess little can be done about this one. - Small towels, not sure why, but the small towels are old and often damaged? - No free wi-fi... massive shortfall here and very expensive to purchase - A few mix ups in room type (remember to check what type of room you have before trekking over to the accommodation block) June 22, 2013
Rated 4.0 out of 5.0 by Crich Review Spacious airy bright rooms. Very comfortable main double bed and twin pull out bed/settee. Excellent value. Liked the window blinds great idea. Pleasant stay and relaxing hassle free. June 22, 2013
Rated 4.0 out of 5.0 by Quiet Location We were pleasantly surprised to find the location quiet and nearly deserted. The restaurant is surprisingly good. The rooms are a bit small and the building dated outside but it does have a nice healthclub on site. My husband, a Platinum member had to argue with a girl at the front desk to get free wifi, (odd since all other HI properties clearly advertise free wifi for Platinum members), but aside from that all other staff was professional. June 17, 2013
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