Rated 5.0 out of 5.0 by rovingronnie Excellent staff and facilities
We were familiar with the location of the hotel having previously lived in the area and we were returning to visit friends. We wanted a place to relax with a pool and although the pool is small it was never crowded.
This hotel ticked all the boxes in relation to the room, leisure facilities and bar, where we ate both evenings. The staff were fantastic - friendly without being overly familiar and were perceptive to the required amount of help or contact. Without exception, all the staff seemed happy and confident in their roles.
There was a wide age range of guests but a good atmosphere throughout making it a very relaxing weekend.
April 19, 2013
Rated 4.0 out of 5.0 by QROPS Very happy staff
Only stayed one night, warm and very efficient welcome on arrival and chatty staff in the restaurant all very keen to help and make the stay enjoyable
April 9, 2013
Rated 5.0 out of 5.0 by MH88 Comfortable room
I stayed at the Holiday Inn Peterborough West using points collected on my reward card. The room was spacious and clean, the staff welcoming and polite. I would stay here again and recommend the hotel to friends and colleagues.
March 31, 2013
Rated 2.0 out of 5.0 by MDA764 If you like sport on the TV - forget it
First impression was good, friendly and efficient check in so started well. I was also told I was upgraded to an Executive Room so was looking forward to seeing what extras I might get.
I got there, opened the door and from what I saw it was pretty standard, was it the fact that I got two packs of biscuits that made it an upgrade?
I did a bit of work and then went down to the bar to watch Barcalona versus Milan in the Champions League (not exactly a small game). Ordered a beer and then saw that the TV was on BBC News 24, I asked whether it was possible to turn over as no-one was watching the TV (I asked the other guests in the vicinity).
"Not sure we can do that", "what channel is it on as we don't have Sky" (what!!!!!), but thankfully it is on ITV. 5 minutes after kick off and me asking 3 times it was eventually switched over. To my horror no reception so off I walked to the pub down the road to have my dinner and a couple more drinks (lost revenue Holiday Inn)!
Interestingly I also noticed about 10 other people from the hotel in the pub as well (all eating and drinking and watching the football)! BASIC HOSPITALITY GONE WRONG HOLIDAY INN!
March 20, 2013
Rated 5.0 out of 5.0 by yorkshireguy31 great place all round
Stayed for a night and wished it was longer. Booked into a suite which was a great size and so clean. The food was excellent and decent value for money.
Woke up saturday morning after a great nights sleep and used the gym for a swim and sauna
March 17, 2013
Rated 5.0 out of 5.0 by chilock first time experience
this was my first experience at a Holiday Inn i was very impressed with service. And the comfort ,food,acomodationwas exelent would go again ,highly recomended
March 2, 2013
Rated 4.0 out of 5.0 by WestMidlandsTravel Nice modern hotel
Really nice modern hotel. On the downside was the £20 charge for 48 hours wi-fi, I pay less for a months access at home! The lack of recognition for being a priority reward platinum member was also very disappointing. I'm beginning to doubt the reasons for being loyal if all I get is points! Beware of the beer as well, I wasn't the only guest to send a pint back. Very tangy off tasting.
February 28, 2013
Rated 5.0 out of 5.0 by alex23 clean quiet and pleasant
very good value and nice but small pool - kids really liked it - family rooms good value - and staff very helpful
breakfast was varied and good quality
bit of a wait for hot items
staff helpful and polite
recommend it without reservation
February 8, 2013
Rated 4.0 out of 5.0 by Jeff56 Friendly service
Warm welcome received. Bar staff very helpful and friendly.
Good food. Easy to find.
January 26, 2013
Rated 4.0 out of 5.0 by andyjrb Beyond the call
Forgot my contact lens solution. A member of restaurant staff went home and returned with some of hers!
January 22, 2013
Rated 4.0 out of 5.0 by capricorn Clean and comfortable room and great leissure facilities
We took the celebration package and stayed overnight to celebrate our wedding anniversary and my birthday. The price is really good for two with 3course meal/dinner and breakfast buffet. The welcome bottle of champagne was fantastic, plus the leissure facilities and the excellent staff.The only downful was the fully booked massage clinic for which i was not able to get the appointment time i preferably want to.I would have contacted them at an earlier days to secure my preferred time..But my husband has really enjoyed his and wouild love to come back. The price is so reasonable. Dinner and breakfast are excellent.
January 3, 2013
Rated 5.0 out of 5.0 by yorkiepat Great Service, clean comfortable room
Stopped off at this hotel on our way to visit relatives in Lincolnshire for christmas. Staff were extremely helpful and friendly. Food was very good. Room was clean, comfortable and quite spacious. Despite there being a very large christmas party in one of the conference rooms until late we were not disturbed and had a peaceful nights sleep. Would definately stay again.
January 2, 2013
Rated 2.0 out of 5.0 by FrequentFlyer123 Good Hotel but poor value as charged twice!
Room was great, facilities were great but value was very poor as I have been charged twice for the same room, even after staff spoted the mistake when checking out. I await a refund.
December 21, 2012
Rated 2.0 out of 5.0 by woj39 Beware dreadful rooms
Rooms 301 & 303 are directly below some fans or generators. It's almost impossible to sleep, the whole room vibrates and is very noisy. Occasionally some of them switch off for a while but the overall experience is dreadful. Otherwise the hotel is very good I have no idea why they rent those rooms they should be used for storage only.
December 14, 2012
Rated 5.0 out of 5.0 by mike26 Great service
I stay here many times a year and am always welcomed by the great staff.
December 6, 2012
Rated 4.0 out of 5.0 weekend
we arrived on 24/11 so that we could get to Kings Lynn early on 25/11. Being a priority club Gold member I was given good treatment. My wife suffers from clausterphobia so that we require spacious rooms so that she feeels comfortable. I was advised by duty manager to ask for one of 2 rooms. These weren't available the day before we arrived but we were delighted to have one of the rooms we desired allocated to us when we arrived. This made the stay more enjoyable. Because of my membership and using my rewards at Peterborough the management kindly gave us 2 mini bottles of red wine together with chocolates and some biscuits which was a nice touch. I was dismayed when we booked out to find that the wine had been charged to me even though I had checked with reception the day before that they were a gift. However the charge was removed on my complaint. Apart from this hiccup the weekend went very well and we would stay here again given the opportunity.
December 3, 2012
Rated 5.0 out of 5.0 by Rod1947 Perfect
Visited Peterborough to see family and friends so we just needed a room for the night. Reception was spot on and they even called after a few minutes to see if all was OK. The room was very clean, everything worked and on our return late evening it was so relaxing we had a great sleep. Nice swim in the morning before returning to see the family. Checkout was efficient and again friendly. Holiday Inns can vary town by town, this is a great one.
December 1, 2012
Rated 5.0 out of 5.0 by Draegerman A relaxing Oasis after a hectic day!
Everything about my stay at Peterborough West was marvelous.
The Staff on Reception, at the Bar, in the Restaurant, and the Leisure Complex were all very friendly and professional in the way they delivered the Holiday Inn brand. My room was always well cleaned and presented ready for when I came back from a long days work. I would particularly like to commend the Restaurant Manageress and her team. The variety and quality of the food on the Menu's was outstanding and well prepared, my compliments to the Chef(s) and their teams in the Kitchen.
I will definately stay here again in the near future.
November 18, 2012
Rated 4.0 out of 5.0 by katie7771 Get the room upgrade
I have stayed here a couple of times now. The first time, my room really wasn't that nice, it had a really old chunky TV which made a buzzing noise (so loud I had to move rooms!) and was a bit tired looking overall. The second time I ended up in an executive room which was really nicely done - and very good value for money, highly recommended to spend the extra little bit for the nicer room.
The gym is great - better than other hotels I've stayed at nearby. They do classes as well as having the usual exercise equipment which is nice.
The only thing I would not recommend at all is the food. I tried a few different things, all of which were not impressive, including the breakfast where I tasted the worst sausage of my life. My room order omelette came swimming in a sea of raw egg and the salad came complete with the peppers and onion I'd specifically asked to be removed. The following night I ordered a goats cheese starter - which came without the goats cheese! The staff were lovely and helpful but when you're tired and hungry you just want a nice meal with no complications.
Overall I'd say give it a go, stick to burger or fish and chips and you'll probably be very happy.
November 15, 2012
Rated 5.0 out of 5.0 by JG45 Excellent for business trips
I spent 2 nights a week at this hotel for 11 months. Having tried out a couple of other hotels at the beginning, this one was by far the best. After a few months of staying there, the staff got to know me well and would be handing over my check in docs as I walked in through the lobby. Everyone was always friendly and willing to help with any issues/concerns.
The rooms are very clean and comfortable- you always know what to expect and you're never let down. Overall, I would recommend this hotel for business or short personal trips...
November 15, 2012
Rated 5.0 out of 5.0 by Weej A good stay
We stayed for one night's dinner bed and breakfast for a family reunion. We were able to spend a quiet few hours relaxing in the lounge and then use the excellent pool and well equipped fitness room. The large bedrooms were clean and well furnished.
The highlight without a doubt was dinner. The restaurant was quiet, the service top notch and most importantly the food excellent and reasonably priced.
The only minus points were the price of drinks and I didn't feel the quality of the breakfast matched that of the dinner.
Without exception the staff were very good.
October 27, 2012
Rated 5.0 out of 5.0 by Jazzfree2 Great Service!
A Special themed fund raising Event made even better by friendly, helpful staff! Those little touches that make all the difference.
Would highly recommend and hope to be back next year.
October 26, 2012
Rated 5.0 out of 5.0 Three weeks at The Holiday Inn
All the staff are polite and helpful, also they are able to share the odd joke to help you feel more comfortable when you're away from home.
I can't help but name a few of the staff such as Margaret (apologies for any miss spellings#, a waitress on the breakfast shift who always had time and almost made me feel like my own mum was still here#lovely person).
Layla is one of the Managers and she put up with my obsessions with my dogs as well as being a true professional.
Mark, the Manager, took time to arrange for all of us to accommodated in the hotel when our bookings had been mucked up and was contactable at a moment's notice and took time to answer our questions.
Great Hotel Great team!
October 17, 2012
Rated 3.0 out of 5.0 by Armo Cold bath
Bath water not very warm (room 101).
Leisure centre unattanded (08:30 Sunday) had to go back to my room to get a my own towel.
October 14, 2012