Rated 4.1 out of 5 by 145
Rated 1.0 out of 5.0 by Not_going_back_32 Worst Holiday Inn I have ever stayed in.
I went against the better judgement of some of my colleagues to book myself and several colleagues into this hotel (holiday inn Peterborough west), and the staff and service provided there made me look like a fool. The staff were rude and incompetent, with no concept of accountability, integrity, honesty or politeness. The internet was useless, I was told that laundry operated on weekends, but when I went to pick it up, I was told that it would not be ready until Monday night (leaving me with nothing to wear). The manager arranged to have my clothes washed in the laundry at the hotel, but it ruined my best shirt. The rooms are small and outdated, there is no ironing facility in the rooms. This is the worst ihg property I have ever stayed in. Making me reconsider my loyalties.
February 19, 2014
Rated 4.0 out of 5.0 by Boney61 Holiday Inn Thorpe Wood
I have a been staying in this hotel on a regular basis for business purposes since May 2013. Working away from home isn't always ideal but from the welcome at the front desk to the service in the restaurant the staff always make it a pleasant stay.
February 16, 2014
Rated 3.0 out of 5.0 by Von2 Cold room and poor internet service
Whilst the staff at this hotel are fantastic, the same can't be said for some of the rooms. Having stayed in a few of the rooms, most have extremely poor internet connection, and I have given up and am using my own mobile connection for this as it actually works, certainly don't expect to be able to work using the hotel access. this isn't good when you consider the internet is supposed to be proved in my companies tariff and is supposedly 'prioritized access on the bandwidth'
Last week plug sockets didn't work properly in my room, this weeks room was freezing, and that was my second room as the first one I was allocated was already occupied! I ended up sleeping in two tops and a fleece as i had got so cold and no other rooms were available.
Perhaps it's time for some TLC in the rooms and an upgrade to the internet routers.
February 12, 2014
Rated 3.0 out of 5.0 by Kinsey32 Reasonable priced and comfortable
We stayed for a weekend and the first night was pleasant and quiet, we went to breakfast in the restaurant which was a slightly awkward atmosphere with the staff stood chatting right near our table and watching our every move. Our room was clean, tidy and comfortable but the radiator very noisy. We did complain on checking out but didn't feel they seemed generally bothered.
February 12, 2014
Rated 5.0 out of 5.0 by Ric17 FIRST CLASS HOLIDAY INN - STRONGLY RECOMMEND
This is easily one of the best Holiday Inns in the UK. All of the staff are immaculate, courteous and utterly professional.
The hotel has first class facilities throughout. The bedrooms are light and spacious bedrooms. As such, the hotel feels much more like a ‘Crowne Plaza’ albeit apart from the very obvious branding/signage.
I would also like to share my breakfast experience and, in particular, recognise one incredible member of the team. My last stay at this hotel was my 3rd stay and I was luckily enough to witness and experience the outstanding customer service of a senior (in years) waitress on each occasion – I believe she may be called ‘Margaret’ (please correct the name if I’m mistaken). This member of staff has a very unique, friendly and warm way of dealing with the guests. Her work ethic is second to none and every Holiday Inn in the country needs a ‘Margaret’. Good hotels can often concentrate too hard in drilling professional service which can result in staff sounding robotic/scripted and impersonal. I’m sure that other guests at this hotel who have been served by Margaret will know exactly what I’m talking about.
In summary, the GM is doing a fabulous job in maintaining the high standards throughout the hotel. I only wish that he was able to share his knowledge with the GM’s of poor performing Holiday Inns.
If you’re thinking about visiting the Peterborough or surrounding areas for business/leisure then I would STRONGLY recommend this hotel as a comfortable/quality base.
January 23, 2014
Rated 5.0 out of 5.0 by aliw22 Excellence
The staff are suprerb, food and rooms too. So very helpful. I was upgraded this time which was a lovely gesture and really appreciated. Had a meeting the next day. Facilities are superb, again as is the food. The conference/meeting co-ordinator Barbara is the perfect host.
January 18, 2014
Rated 4.0 out of 5.0 by Slinger455 Is it worth it?
I have been a Priority Club Platinum Elite member for the last four years regularly retaining that status by March of every year. Is this recognised at Peterborough West - not really. My 'complimentary' upgrades have been so few and far between as to be completely irrelevant. The staff are great - front of house staff are a team that are to be complimented - but recognition of loyalty (115 nights last year alone) should be recognised. Sadly, that's not my experience.
January 12, 2014
Rated 5.0 out of 5.0 by shazza and jules EXCELLENT ROOM, COMFORTABLE, CLEAN, EVERYTHING YOU NEED
We had a fabulous stay. The room was immaculately clean and had all the facilities we needed. It was comfortable and quiet. Just what we needed after our Works Xmas party night which was also at The Holiday Inn. Breakfast was far the best for choice and quality compared to other hotels we have stayed in recently. The staff are friendly and welcoming. The restaurant manager Mark and the events organiser, Cheryl, are both to be highly commended for going that extra mile to make our stay that extra special! We definitely will be returning again!! Thank you!!!
December 30, 2013
Rated 5.0 out of 5.0 by Pixie25 A lovely welcome!
I have been coming to this hotel once/twice a week for the past month or so .When I arrived I was welcomed by name by reception staff and already staff knew about my request for an extra sheet which was already in my room! Nice personal touch. Other Holiday Inns are not the same! Am staying again in January & February and look forward to it! Restaurant and bar staff also good. Carol
December 23, 2013
Rated 5.0 out of 5.0 by susanann22 great service
From the time we checked in until we checked out we found the staff pleasant and very helpful, Nothing is too much trouble,
Rooms and hotel exceptionally clean,
Could not find any fault with our stay except for fire alarm going off at 4-30, glad that it was false alarm
December 11, 2013
Rated 2.0 out of 5.0 by Gilesmch7 Great hotel, awful room
Room 201....do not stay in this room, it felt like I was in a room above a generator, I had very little sleep and the radiator made the most horrendous noise at around 6am.
The staff here at Peterborough are wonderful though, very friendly and smiley.
Room choice at this hotel is critical.
December 6, 2013
Rated 5.0 out of 5.0 by Littlechicken1 Great service
Had a very enjoyable stay. Staff friendly, food was excellent in the restaurant and enjoyed a very peaceful nights sleep. I would certainly recommend this hotel.
December 4, 2013
Rated 4.0 out of 5.0 by AB123 Conference stay
Staying overnight and so having a brief sojourn, I would make the following points :
1. The staff were uniformly polite, organised and helpful
2. The breakfast was a pleasant start to the day
3. The rooms were comfortable and well-fitted
4. The heating came on too late and I found myself cold during the night, especiallt as the duvet was not very substantial.
Overall, a good experience.
December 4, 2013
Rated 5.0 out of 5.0 by Monsterpuss Service with a smile
Checked in here on a stay in October and was pleasantly surprised to be greeted by name by the restaurant staff, inquiring how I was (I had last stayed at the property a year previously)! Some of the newer additions to the waiting staff (guys with red ribbons on) are inclined to be a bit over familiar (I'd rather not be addressed as "mate" by a gum-chewing someone I've never met!) but apart from that the service is great!
The weekly specials menu adds an additional element of variety to a reasonably comprehensive menu and the meals are always very well cooked and presented and are delicious (compliments to the chef for the vanilla mash the other week!).
Glad to see that at last the old TV's in the rooms have been replaced by something more modern, even if the carpets in the corridors and landings haven't received the same facelift that the reception area has.
Bedrooms are comfortable and quiet, with the exception of some of the ones on the 4th floor which are inclined to be a bit noisy and cold due to poor double glazing - the wifi signal in some of these is extremely temperamental too, meaning that trying to face-time with friends at home isn't possible while sat on your bed!
From the outside it's fair to say the building will never win any prizes for inspiring architecture but once through the doors the place offers so much more than just a bed for the night!
November 22, 2013
Rated 5.0 out of 5.0 by Walesboy1955 Holiday Peterborough West
An excellent stay. Hotel very clean in general and my room eas very clean and comfortable. I found the staff very friendly and extremely helpful. This hotel is excellent value for money and I would recommend it to all my friends.
November 16, 2013
Rated 5.0 out of 5.0 by FabulousMsEmma Literally live in this place, home away from home
Great new refurb and the staff here are a dream!
Fab service throughout, and so longs you are not in a twin/single room the beds are just perfect.
The bar and restaurant menu give a great choice.
November 6, 2013
Rated 1.0 out of 5.0 by ccfcmojo Not impressed
After staying in plenty of Holiday Inn's this has got to have been the worst stay ever ! The meal i had as room service was awful as the steak was as undercooked as the chips and onion rings. When i took a shower in the morning the hot water pressure was so low that it dribbled out so i had to do without. The front desk staff were unhelpful and due to checking out didn't seem intrested. Overall awful
October 31, 2013
Rated 5.0 out of 5.0 by littlemo30 Great Breakfast
Very enjoyable 2 night pre-paid stay in excutive room excellant value, very clean and great towels in the bathroom. Breakfast was a great standard plenty of choice, well presented and hot. Location is good 10mins from City Centre, will no doubt use the hotel again on future visits to Peterborough
October 24, 2013
Rated 4.0 out of 5.0 by Norma25 Kindness of strangers
My husband collapsed on a train from London to Edinburgh on Monday last and we had to leave the train. He spent two nights in Peterborough Hospital. My daughter was fortunate to find me a cancellation at HI and I was able to stay there for two nights and tale taxis to and from the hospital. The staff at the hotel were kind and. considerate.
October 18, 2013
Rated 4.0 out of 5.0 by niffy lovely room and friendly staff
I have stayed at this hotel several times now and the service is consistantly good with clean rooms and lounges. The staff are always helpful and nothing is too much trouble for them. The food is good considering they are catering for lots of guests at one time. I will definitely use this hotel again
October 16, 2013
Rated 5.0 out of 5.0 by steve50206 restaurany
room good, nice large bed for comfort, rooms at the back of hotel a little noisy due to the air-conditioning unit and extractor fans. could be over come by addition of double glazing. food is really good although portion size is a little small for the price. Overall i have had a good experience, the staff are warm and friendly, I will stay again and recommend it to friends and family.
October 12, 2013
Rated 5.0 out of 5.0 by Chris3hs Friendly and helpful staff with great service
I stayed for 2 nights and recieved a warm welcome from helpful, friendly staff. Throughout my stay, restaurant service was excellent, both in the evening and at breakfast. The room was comfortable and quiet.
October 10, 2013
Rated 4.0 out of 5.0 by jayjay999 WHAT A WELCOME !!!
After a long journey we were warmly welcomed and checked in to our lovely bright clean and comfortable room. We would certainly stay here again and recommend it to others. We had a small problem in the restaurant which was dealt with efficiently and put right almost immediately. Thank you for a lovely stay.
October 2, 2013
Rated 3.0 out of 5.0 by Elysa Ok for a short stay
The room was very hot but luckily you could adjust the air con and the window did open. The bed was too hard for my liking but would be good if you like a firm mattress. Otherwise room was ok. The staff were all very polite, but the service in restaurant was very slow, which considering they only had about 6 tables to cope with and it was a Monday night, hate to think how long we'd have waited had it been a weekend!! The food was nice, but nothing special. The lamb was a bit tough. The drinks were very expensive. I was shocked it had cost £13.50 for two drinks. Breakfast was lovely
September 30, 2013
Rated 3.0 out of 5.0 by ExtensiveTraveller Missing attention to detail
Holiday Inn Peterborough West – Executive Double Room No 218 - 2 nights - 06 to 08 Sept 13 incl.
The king size bed was very comfortable with good quality bed linen and towels, however we considered that this room was only really large enough for a standard size bed. It was also found with black mould prevalent around the window casements. However our main reported concerns related to the en-suite, where the over bath shower was found to have a crushed delivery hose at several points severely limiting its water flow and additionally the bath plug was found to be detached from the chain making it extremely difficult to use. These issues were reported to front desk who informed us that no maintenance staff were available throughout the weekend period. On the next day after a second report, one of the duty managers attempted to remedy the en-suite issues with a pair of pliers by re-crushing the shower hose in opposite directions and reattaching the chain to the bath plug. In addition, the toilet cistern was slow to fill and there was no bulb in the bathroom magnifying mirror. Overall, this indicated to us is that there had been a lack of attention to detail on the room preparation and maintenance standards that we would normally expect from a Holiday Inn. Information on hotel facilities and timings were limited to details on the room key card i.e there was no in room information folder. The restaurant provided reasonable evening menu choice, with the food being well prepared and presented. However breakfast on the day of departure (Sunday) was reduced to dried offerings on our arrival at 10.00a.m, 30mins prior to the last breakfast seating. In our opinion, this hotel is now starting to be dated and the overall package delivered that weekend was not considered to be worthy of its executive status. We believe that Peterborough offers a selection of hotels with higher standards and at more competitive prices.
September 15, 2013
Rated 3.0 out of 5.0 by grcranford meh hotel
I was disappointed with my experience @ the Holiday Inn in West Peterborough.
The rooms were like college dorm rooms. I came with a friend and did not want just one bed in the room, I was told that was all they had.
The bathrooms especially the shower were a let down as well.
Charging for breakfast is absurd especially @ 14.50 per person and charging for access to the internet.
On a good note, there was plenty of free parking, the breakfast buffet was really good, and the internet connection was extremely good and i could add up 2 three devices to it--which I did
September 12, 2013
Rated 3.0 out of 5.0 by brandy56 food experiance
had to send food back in restaurant on first night Brie rock hard in the middle clearly frozen and not cooked properly!!! second one was slightly better put us off eating there for the other three nights of our stay
September 12, 2013
Rated 4.0 out of 5.0 by RossV room and facilities very good
food a little variable, one day quite poor,badly cooked and cold , next day excellent ! Service in the restaurant rather slow.
September 11, 2013
Rated 3.0 out of 5.0 by acrain No Free Wi-Fi
Despite being a loyalty club member I was not elligible for free wi-fi. Other hotels in the area are cheaper and offer this as standard. I did hope to put this in their post-stay survey but it seemingly went on for ever, so I just quit out.
It looks like this page is just as bad - despite them inviting me to write a review it appears I have to register a knickname and also my email address which they obviously already have! How annnoying. I'll do it just to get this comment on!
September 9, 2013
Rated 4.0 out of 5.0 by Emofootball Lovely room but poor breakfast
Comfortable bedroom with all amenities. Breakfast room moved to conference room, hot food had been removed before 9am and orders had to be taken for reheated food.
September 1, 2013