Rated 4.0 out of 5 by 51
Rated 2.0 out of 5.0 by OttawaTraveller "City view" rooms are noisy
The city view room is cheaper for a reason, the road is very noisy. The patio doors do not damper the sound at all and it is difficult to get a good night sleep. The hotel is also very dated and in serious need of a renovation. Unlikely to stay at this property again as there are better hotels in the area for a similar price or maybe if the non street side rooms were the same price I would give it another chance.
The staff seemed friendly in my interactions with them.
November 17, 2013
Rated 4.0 out of 5.0 by PeaZee Room clean, food great & staff very helpful
Room was clean & comfortable; food in the Riverside Grill was excellent; restaurant staff & front desk staff were friendly & very helpful. Only small complaint was the fan in the bathroom did not work, so bathroom got rather steamy. Basically, 4 star accommodation & service at 3 star price. Excellent value.
November 15, 2013
Rated 2.0 out of 5.0 Overpriced and not very clean
Older hotel that has not kept up with reality of the business.
November 2, 2013
Rated 5.0 out of 5.0 by Glessga Very comforable bed great location
I always sleep well at this hotel, the bed is so comfortable. I love being able to look at the water before I retire and when I awake in the morning. The location on the Trent Waterway system is beautiful and the Fall colors this year were gorgeous.
November 1, 2013
Rated 4.0 out of 5.0 by zenny Comfortable, with good service but some architectural complaints
The room was clean and comfortable, and the amenities were great. My complaints were about lighting and furnishing. The room felt very dark, even with all of the lights turned on. Also, it felt odd to have a round table in a corner, when a desk would have been more appropriate. The closet was small and hidden behind the door so it might have been easy to leave something there. Also, I have a general complaint about typical hotel hangers with a ring that remains permanently attached to the rod: these can be (and in this case were) awkward and difficult to use. Still, service was excellent, and the room was generally quite comfortable, so my complaints have to do with stuff that's easy to overlook because it's harder to fix.
October 29, 2013
Rated 5.0 out of 5.0 by basketball998 Fantastic place for a team event
This hotel was outstanding in hosting our team for a tournament. Very accommodating. We were able to use a complementary banquet room for our team and they allowed us to bring in outside food. We had lots of leftovers which they kindly refrigerated for us, then brought it back with microwaves to heat it up for the team between games. Thanks so much!
October 23, 2013
Rated 5.0 out of 5.0 by ChrisPhilly Friendly Staff And Great Food
Some of the friendliest hospitality industry staff I've encountered. Rooms are comfortable and the bedding updated, but the property is old and in need of renovation. Try the restaurant. My family and I were pleasantly surprised with the quality and value. Not typical hotel food. More along the lines of fine dining and prices are no different than you'd find in a regular restaurant. The waitress was friendly and attentive without being overbearing.
October 23, 2013
Rated 3.0 out of 5.0 by kat58 Would not recommend
The hotel was over priced. The staff was pleasant and the cleaning staff were awesome. Everyday there was a note left by the cleaning staff with a smiley face. We were shocked that the hotel did not offer movie rentals. Being such a large chain that really surprised us. I called down twice for clean bath towels and both times no clean towels were delivered.The restaurant staff were great but the food for dinner was way overpriced and not very good.We rented 4 rooms and one of them did not even have a bed it only had a fold out sofa bed. How can you rent a room with no bed? Strange! The prices were double to another hotel of similar quality. We had no choice but to stay here as everything else was booked up.I would not recommend this hotel.
October 18, 2013