Rated 4.2 out of 5 by 255
Rated 3.0 out of 5.0 by TravelingBack Advance Booking Details Ignored
Well, it's unfortunate that I must now add such a negative comment after lauding your property in previous reviews. On the positive side, you have had the elevators fixed so they don't howl when opening or closing BUT the most frustrating element is your front desk staff and how they DO NOT arrange priority club reservations according to 'tag information' placed there by the guest.
I arrived very late - 11pm - due some flight delays only to be told by the clerk on duty -Mar 27- the reason my request was not met was, "well, you arrived late and that's the only rooms available". The tragedy here is that it appears that the slips are prepared with our names, etc on them but our room preferences are ignored. When a guest requests certain things regarding their room preference, that room should be set aside early in the day so it is ready for the guest's arrival. Afterall we guarantee to pay if we don't show up.
The next matter that reinforces my concern as to the level of training (if there is any) for the front desk staff is that at my Mar 24th stay was the first instance that a complimentary breakfast was even mentioned; and I've been staying at this property That was very dissapointing.
Well, enough said here but it prompted me to write to IHG themselves over this matter. I believe my concerns are reinforced by other reviews concerning the front desk staff's apparent dis-interest in their job or towards their guests.
April 13, 2013
Rated 5.0 out of 5.0 by 40andfunny Haven near the city
We were visiting due to a medical emergency and were extremely pleased with the facility, the proximity to both the airport and hospital was an added plus. the shuttle service was excellent. Courtyard settng with lounges were perfect to relax after a long day with a glass of wind. The pool is larger than I expected and was open for use at 6 am. Rooms were large, beds are comfortable. Only odd thing is the bathroom basin is in the bedroom. If you're a light sleeper, ask for the top floor-particularly if you're going to be there over a weekend. We'd return for a stay.
April 12, 2013
Rated 5.0 out of 5.0 by John2020 Very nice
This is by far one of the nicer Holiday Inns I have stayed at. The layout is a little odd. You have to walk in the lobby and out to the courtyard then into your room. The rooms are big, very modern and the beds are comfortable. Breakfast is run of mill and nothing to get excited about. It is super close to the airport. The roads are busy by the hotel and if you're a light sleeper the traffic and planes may keep you up. I really didn't have any problems sleeping though. Over nice hotel and I would stay here again.
April 10, 2013
Rated 3.0 out of 5.0 by Texasmom Good but...
Beautiful updated hotel with an older layout. We stayed in the King/2 Queen studio which was incredible with tons of space, for our family of 6 and comfy beds and two baths. However, the shower in one of the bathrooms did not work at all. When we opened the extra comforter for the fold out couch, it was stained with with what looked like blood. Also, the rate for the suite was great, but know that there is no complimentary breakfast. There is a restaurant on property but we didn't have time to try it. Overall, good but could have been excellent.
April 10, 2013
Rated 5.0 out of 5.0 by mgar great facility
the hotel room was well furnished and very clean (we had a suite). all amenities worked and looked in good repair or new. the bed was excellent. bathroom was a bit small but not uncomfortably so. one major complaint was that there were a group of about 10 guests outside our hotel room window (facing the parking lot) who were drinking and being quite loud until about 1 AM. as my wife and I had to get up at 4 AM to catch a flight, this was rather disturbing. also, there was no coffee available in the lobby when we left at 5 AM.
April 8, 2013
Rated 4.0 out of 5.0 by Travise20 Couldn't believe how nice this place was!
Picked this property because I had a free night. There are two Holiday Inns at the Phoenix airport and this one had a shuttle. Did not really investigate the property before booking. I could not believe how beautiful it was...the rooms were gorgeous and the landscaping was fantastic! Every room is a suite. You walk into the room and there is a HUGE TV, a wet bar with a sink, microwave and fridge and plenty of space to kick back. The sofa is a 2-person pull-out sofa, so it will sleep 2 small children or one teenager/adult. If you have 6 people, this might not work for you. There is a door between living room and bedroom. Again, beautiful decor, comfortable beds. The ONLY problem is that the sink is in the bedroom. The toilet and bathtub are behind a closed door. If your family gets up at the same time, this might not be an issue. But I had to get up earlier than the rest of the family to pack. I took my shower, but was unable to dry and curl my hair or put on my make-up without disturbing them. There is a big mirror in the living room area. I could have gotten ready in the living room because we were not using the sleeper bed, but would have had to move all my supplies and didn't want to turn on the lights. This is not a huge deal, but it was awkward.
Our room did not come with breakfast. They had a delicious breakfast buffet that was $10 per person. If you ate, the kids got to choose off the kids menu for free. That was great, except that we were done eating before their food arrived. A better choice would be reduced pricing for children.
I heard a customer ask a server where there was a car wash so they could clean their rental. She said she didn't think there was one close. I mentioned it to my husband to had noticed one across the street. The neighborhood was fine. The pool area was perfect. The jets on the hot tub were not working.
I had to do a load of laundry. I was happy because the door was LOCKED and it was right across from the pool. (That was NOT in the case in all of the hotels on this vacation). I was comfortable starting a load and being able to keep my eye on the door. There are two washing machines and two dryers.
April 6, 2013
Rated 3.0 out of 5.0 by David89 Poor restaurant reccomndation
Main desk Reccomended local restauarant which was a disaster. We left before we ordered. Was dirty and almost emplty. Clientel was questionable and made us feel very uncofortable.
April 4, 2013
Rated 3.0 out of 5.0 by FaultyTower Our second time using this site for a Park and Fly
The person checking us in and the bartender were indifferent to us. Seemed to be just going through the required motions, and the sooner we were out of their way the better.
Starbucks has a kiosk, yet it closes at 1:00, check in is at 4:00? So "no coffee for you!" Catching the shuttle at 6:00am, means no coffee in the morning as well.... the stuff in the room was awful.
The Shuttle drivers are customer oriented, thank goodness. A relief from the indifferent attitudes. At last we dealt with 2 people who were happy to assist and do their jobs!
I feel we have to use the Park and Fly option, because of our early morning flights and frequent closures of 10 and 17, we stay the night before as insurance. Though it is pricy for one night and leaving your vehicle, especially since no one is making sure its there when we return.
April 4, 2013
Rated 5.0 out of 5.0 by msjudyr Wished I was staying longer
After a 2.5 hour drive from Flagstaff, I was very pleased to have such a lovely room with a separate living area. I suppose overlooking the pool could have been noisy if the weather was hotter.
Wanted to let some fresh air in, but it was pretty noisy with the slider open and the screen door was not in great shape.
Bathroom was tiny, tiny with the sink/mirror being in the bedroom, but have been in similar rooms before. Actually, that would be a nice feature when traveling with a companion.
The grounds in the pool area were beautiful and it was as if I were at a resort. I just wish I was spending more than one night there. Will definitely go back when I can relax more.
April 4, 2013
Rated 4.0 out of 5.0 by Susansan Excellent!
It is very impressive. The room is big and there is a microwave in the room. I went to CVS which just across the street to buy some food .And then cooked in it. Lots of people swam in the swimming or chatted beside it. It was very relaxed.
March 28, 2013
Rated 5.0 out of 5.0 by DJBMB Peaceful Haven
After a long drive from San Diego it was nice to relax in a super room. Even by the roadside the room was quiet and peaceful. The facilities were faultless.
March 25, 2013
Rated 4.0 out of 5.0 by GF47 Nice room but a little noisy
First time staying at this hotel, and was very impressed with the overall property. The service was excellent, and check in was quick and easy. The interior courtyard was very nice and I could see myself wanting to spend time outdoors there to relax instead of being in the room.
The room was very nice and clean, though having the sink and vanity outside of the bathroom was a tad different, but not a real big deal. The bed was very comfortable and I was able to find a pillow to my liking, just the right amount of firmness. Absolutely hate hotels that offer nothing but super soft down filled pillows. Not good for my neck.
My only complaint is that I was on the side of 44th ST. on the 2nd floor in the last room at the end closest to the intersection. The amount of car noise was substantial, especially in the morning and at rush hour. Luckily it died down and sleeping wasn't too bad. Other than that, I would stay there again and just request a room on the other side of the hotel.
March 25, 2013
Rated 5.0 out of 5.0 by Dennis44 Convenient and good value
This Hotel was a find. Excellent value, close to the airport, complementary shuttle at 4:00 am when I need it. Nice relaxing pool area. Big 2 room suite. Good wireless access.
March 24, 2013
Rated 4.0 out of 5.0 by GeoC Very nice higher end looking room
Very nice room layout. Bathroom was very nice with jetted tub, separate large shower, double sinks...the only thing was the separate toilet room had an awkward position of the toilet facing the wall, hey but that's nit picking. The separate dinette/living room let's you stay up without bothering someone sleeping.. I would stay here again.
March 23, 2013
Rated 5.0 out of 5.0 by Whitey68 Whitey68
A very well maintained hotel and grounds. The bar food was excellent. The staff to include the grounds keepers, waiters, housekeepers, reception...all courteous and well trained. The grounds were beautifully maintained! The only complaint ....the rooms could have better/more lighting.
March 19, 2013
Rated 4.0 out of 5.0 by Neighbor I recommend it
Rooms were really spacious. Hardly used the living room area. Buffet breakfast was really good with lots of options and nice service. Best feature for our group was the outdoor firepit to relax and hangout. Front desk wasn't too knowledgeable about the area, restaurants or directions. The property seemed very secure, although some said its not in the best neighborhood. Shuttle was friendly and useful. CVS at the corner came in handy for quick pickup items. Seemed like lots of business travelers were there during our stay. I really enjoyed the property.
March 12, 2013
Rated 5.0 out of 5.0 by williamFC amazing staff
I stayed march 9th -11th and I cannot say enough great things about the place. Seems rather new, nice suites, there is a bar/pool/etc. The courtesy shuttle drivers were great (I'm really bad with names, but both gentlemen were very nice). Bartender was great as well. But the best was the lady who was at the front desk - for the life of me I wish I remembered her name - she was so patient, generous, and the easiest part of my stay (or any stay in a holiday inn for that matter). I will probably stay loyal to this brand forever based on this weekend and her attitude (she spent HOURS on hold fixing a glitch in their computer system) and was as nice as could be to me. Thank you!!!!
March 12, 2013
Rated 1.0 out of 5.0 by Bussiness Cold Breakfast
I went for breakfast at 6.30am and they had just opened. You would think that the food would be hot just after opening but no? Cold everything the only thing that was hot was the coffee! The waiter did not even offer to replace the food There was noise outside during the night. I did complain about both problems at front desk but the people there did nothing . I use Holiday Inns all the time and this is only the second time in 3 years I felt the need to write a bad review.
March 11, 2013
Rated 1.0 out of 5.0 by Robin941 Rude Front Desk Staff, Not able to turn on heat
I had high hopes for this hotel based on the pictures and the decor was quite nice, however, was off to a bad start when I encountered a rude front desk clerk, Aarti. She didn't say "hello" or "welcome", just looked at me (without a smile). I then mentioned that I was checking in and gave my name. She proceeded with the check-in process barely saying anything, then slid a paper in front of me with several 'X"'s, which I assumed she meant to initial and sign. She finally spoke at the end when she pulled up a map to direct me to where my room was. By this point, I was already soured to the experience. When I walked outside (this must have been a renovated motel), I passed by empty dishes laid out on the sidewalk. As I mentioned, the room's decor was nice, however, it was cold. I tried unsuccessfully to turn on the heat to warm up the room (it was going to be 48 degrees that night). When I called the front desk, I was told that it was set to Air Conditioning and there was no heat. He advised that I didn't turn on the thermostat because "cold air will come out". He offered a blanket and later a space heater. Given the rude non-welcoming (and I am a priority club member) this was enough for me to decide NEVER to stay here again and to warn others. There are usually many other choices in Phoenix, keep looking!
March 6, 2013
Rated 4.0 out of 5.0 by toml1 Almost like a resort hotel
This is a beautiful property located very near the airport. Appointments in the room were excellent. Not your normal airport location hotel.
Restaurant is not impressive which is the only detractor.
March 6, 2013
Rated 2.0 out of 5.0 by DRIPPY leaking roof
My family and I were enjoying our stay until the heater or air conditioner in the ceiling started to leak....other than that the room was fine--as a Priority Club member I expected a follow up phone call or email concerning this issue
March 4, 2013
Rated 2.0 out of 5.0 by Joe9876 Lets try a little harder
The last few years Holiday Inn seems to be striving for consistency. They have missed at this property. The front desk staff was as bad as I have seen at a Holiday Inn in years. The hotel needs a new hot water heater because hot water was in short supply. HOUSEKEEPING DID NOT SHOW UP FOR ONE OF THREE NIGHTS OF ARE STAY. The bartender needs a personality. I will stop now
Shuttle bus driver "Joe" should give hospitality seminars to the rest of the staff. He was outstanding.
This is from a Platinum Club Member
March 3, 2013
Rated 1.0 out of 5.0 by JPatSoCal Many, many problems
I have been a frequent guest of this property, because I like the location and I also like the enclosed courtyard layout. But I have routinely been dissatisfied and have decided not to return; my last visit was terrible and I just can't justify coming back.
First: The elevator near my room was out of service for the whole week. This was also the closest elevator to the lobby. This meant that I had to walk a wide circle to the next elevator, just to backtrack to the lobby (remember, the property is oval shaped#. I took the stairs most of the time, but when I had my bags this was a particular inconvenience.
Second: The first night there I was too hot and contnually cranked down my thermostat...but nothing seemed to work. Thankfully being Feburary I was able to go to sleep. I rushed out in the morning and forgot to mention it to the desk. I called later in the day to ask if they could look at it and I was told the Heating/Cooling system for the entire hotel was out.
Third: I never got more than lukewarm water on my last stay. I have hot water in other rooms here so it may be a problem local those rooms, but still...I like my shower hot #not scalding# and prefer to shave with hot #almost scalding# water. Luke was the best I could do.
The final blow for this property is the food. Fire the food manager. Period.
I stopped eating breakfast here months ago, because it was terrible. I would order a waffle and it would come out soggy #undercooked#, and when I sent it back, it came back....soggy and undercooked. I typically order fruit instead of potatoes and they probably got that right about half the time. The food that was prepared peroperly was of low quality.
This last week I finally tried eating dinner there, and it was terrible. I arrived at the bar, asked for a menu, and ordered a glass of wine. 3 or 4 minutes later the bartender apologized that they were still washing the wine glasses and it would be a minute. A couple of more minutes and he took my order #didn't say anything about the wine I ordered almost 10 minutes ago#. He came by a few minutes later...to take my order. I reminded him I already had and asked about my wine. He told me they were still washing the glasses. A couple more minutes...and my dinner came out. I order a full rack of the bbq ribs and they came out in about 5 minutes. And I still didn't have my drink. And then I started to eat, at which point my red wine arrived in a really hot glass.
The ribs, not surprisingly, were cold. Not cold like room temp...cold like had come out of the refrigerator. The bbq sauce was warmish. By the time I ate half the rack the whole plate was completely cold, and the ribs #nearer the middle# were VERY cold.
While I was going through this experience a fellow near me ordered a basket of fries...and was told they were out. On a Tuesday. At 7:30 PM. In high season. He ordered a beer froim the menu and they were out of that.
He wrote a comment card longer than this review #he, too, had other problems with the hotel). Maybe between that and this, they will improve...but don't count on it. You'll have to let me know, because I'm not going back.
February 27, 2013
Rated 4.0 out of 5.0 by clark01 pretty average
The hotel itself is very nice and the internal garden area is lovely and nice area to relax in. The rooms are brilliant, no complaints there. It was advertised as having two restaurants so we thought that would be good to save us going out for our evening meal. One restaurant for breakfast and one for dinner and the one night we had dinner it was a very limited menu and the quality and service was below expected from Holiday Inn :-( We had been on tour for two weeks and it was the first hotel that did not have coffee in the reception area 24 hours, only available to buy in the morning!!
February 26, 2013
Rated 1.0 out of 5.0 by BPBP Rooms smell bad!
I would stay here every again. The room smelled nasty!
February 26, 2013
Rated 5.0 out of 5.0 by TravelingBack Almost like home
This property offers a full array of services incluidng, but not limited to, very warm and friendly staff, a reception/ business/ cocktail/ eating area superbly decorated, a full service work-out room, swimming pool and nicely appointed outdoor leisure area, and a separate restuarant (for your breakfast).
February 23, 2013
Rated 3.0 out of 5.0 by AudJo Lovely setting but only adequate
The design of the room was awkward. The bathroom was extremely small and had no mirror. There was a sink outside the bathroom. Awkward because it was in a sitting-type room. Breakfast buffet was of poor quality (fruit not sweet). No variety. There was at least an hour left to time for breakfast buffet and no bread left and items were not refilled.
Grounds are kept very nicely but for my comfort, that just wasn't enough.
February 21, 2013
Rated 5.0 out of 5.0 by crimmy Few problems, but overall a nice hotel!
A nice, quiet hotel conveniently located near the airport and near major Phoenix freeways. I was not greeted as a Priority Club member, nor did I receive Priority Check-In that I usually experience at other properties. However, the room was nice and dark with the curtains closed, the refrigerator was cold, and everything was in full working order. Had a great time!
February 20, 2013
Rated 3.0 out of 5.0 by Backroadstraveler Unexpected Holiday Inn
A very different Holiday Inn. Grounds and courtyard are very nice. Room and furnishings fall short, seem dated. Room is very poorly lit, had a musky smell.
Food was poor in restaurant and cold from room service.
Staff was friendly and helpful.
Not what I expected from Holiday Inn. Probably overpriced for quality of room and furnishings.
February 16, 2013
Rated 3.0 out of 5.0 by Mise NOT my "usual" experience
PHX North is my usual go-to hotel when I am in Phoenix & it always had been a great stay. This time however was less than optimal. My room was the suite with full kitchen, but it was missing many basic amenities. No dish soap, dish towels, knives, paper towels for kitchen, which explains the dirty dishes in the cabinet. No toilet paper in bathroom and the light bulb above the shower was blown. While I was in the bedroom unpacking, maintenance let themselves into my room. They were as shocked to see me, as I them - thankfully I was dressed. They were there to replace the deadbolt on the door (which obviously didn't work). I got them to replace the bulb in the shower since they were there, however, he dropped the old bulb & it shattered in the tub. He got most of the fragments but missed two, one of which I found with my bare foot.
The room was on the forth level, across from the elevator & the final morning of my stay, the elevator was being disassembled for repair. Very noisy!
If this was my first experience with this hotel I would never return, but I am hoping this was an anomaly and not the beginning of a trend. I WILL stay again & recommend this hotel.
February 16, 2013