 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
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Disappointed Spire member
ByGWJ3248
September 19, 2017
Ongoing construction and non-working elevators made for a very disappointing stay. This WAS my hotel of choice in the Phoenix area. I will not stay here again. I work nights and was skeptical when I saw the sign at the front desk that said construction started at 9 am. I was assured that the noise would not begin before that. When construction noise started at 7:15 am I was livid. I was offered points compensation by the front desk clerk and management which was merely lip service. Going forward I will choose another location or brand. DO NOT PROMISE A DISAPPOINTED GUEST COMPENSATION AND THEN BRUSH IT UNDER THE RUG!!!
Disappointed Spire member
ByGWJ3248
September 18, 2017
Non- working elevators and ongoing construction made for a very unpleasant stay. Signs at the front desk warned that there would be construction starting at 9 am and I was assured that it would not start before then. At 7:15 am the construction noise began. I spoke with front desk clerk Max who was extremely apologetic and offered 10,000 points in reparation (which I did not ask for but was satisfied with their response). Mere lip service - I have called the hotel 3 times and spoken to Max and management but have yet to see my account credited. Again, they promise the world but I have yet to see anything. I have stayed at this property many times in the past but this will be my last time.
Great Stay
ByCyns27
September 15, 2017
This hotel is very well kept. Staff from front desk, bar/lounge, to the restaurant were all very kind and seemed to like working there. Guestroom was clean and comfortable. Would use and recommend this hotel for future stays.
Great service, clean rooms
ByVicky
September 14, 2017
All my family had a great time spending the night at this place, they love take breakfast and use the swimming pool.
Great Holiday
Byshaz
September 14, 2017
We enjoyed a couple of very pleasant days at the hotel. All the amenities were as expected and our overall experience was excellent.
The best Holiday Inn yet!
ByHatch1627
September 14, 2017
I absolutely stay at Holiday in over any other hotel if I can help because if their consistanty with top service, amazing linen and lots of pillows and quiet peaceful blackout rooms!!! I love love this hotel!
Comfortable room
ByPatsy
September 13, 2017
It was a very nice room. We were just in until our early morning flight so we did not utilize the hotel much, but the room was very spacious and the beds comfortable.
Excellent value
BySteveT
September 13, 2017
Stayed for two days during summer, can't beat the price . Well kept older hotel in a somewhat sketchy area. No problems just not sure I would go for a walk off property. Close to freeway and airport
Family Vacation
ByDodgerfans3
September 12, 2017
We had a great time here. My 3 year old daughter loved it. Enough space for her to run around and not feel confined in a small room.
Don't expect platinum upgrades and watch for dirty AC units
ByWillard10s
September 10, 2017
Title says it all. AC unit made me ill, second room tired so didn't ask for a third room.
Practically empty I got a hallway view first floor both rooms.
Not a stellar stay.
Overnight stay
ByBot007
September 07, 2017
My stay was extremely nice. When I go to Phoenix again this is where I will stay
Clean and comfortable
ByChrissy
September 06, 2017
My room was very cozy and my bed was comfotable. I felt very safe at the hotel especially at night.