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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 1011 reviews
89%
Recommend This Property

Ratings Breakdown

1011reviews

  • 5 Stars
    678
  • 4 Stars
    177
  • 3 Stars
    75
  • 2 Stars
    48
  • 1 Stars
    33

Disappointed Spire member

By

September 19, 2017

Ongoing construction and non-working elevators made for a very disappointing stay. This WAS my hotel of choice in the Phoenix area. I will not stay here again. I work nights and was skeptical when I saw the sign at the front desk that said construction started at 9 am. I was assured that the noise would not begin before that. When construction noise started at 7:15 am I was livid. I was offered points compensation by the front desk clerk and management which was merely lip service. Going forward I will choose another location or brand. DO NOT PROMISE A DISAPPOINTED GUEST COMPENSATION AND THEN BRUSH IT UNDER THE RUG!!!

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Disappointed Spire member

By

September 18, 2017

Non- working elevators and ongoing construction made for a very unpleasant stay. Signs at the front desk warned that there would be construction starting at 9 am and I was assured that it would not start before then. At 7:15 am the construction noise began. I spoke with front desk clerk Max who was extremely apologetic and offered 10,000 points in reparation (which I did not ask for but was satisfied with their response). Mere lip service - I have called the hotel 3 times and spoken to Max and management but have yet to see my account credited. Again, they promise the world but I have yet to see anything. I have stayed at this property many times in the past but this will be my last time.

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Great Stay

By

September 15, 2017

This hotel is very well kept. Staff from front desk, bar/lounge, to the restaurant were all very kind and seemed to like working there. Guestroom was clean and comfortable. Would use and recommend this hotel for future stays.

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Great service, clean rooms

By

September 14, 2017

club

All my family had a great time spending the night at this place, they love take breakfast and use the swimming pool.

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Great Holiday

By

September 14, 2017

We enjoyed a couple of very pleasant days at the hotel. All the amenities were as expected and our overall experience was excellent.

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The best Holiday Inn yet!

By

September 14, 2017

I absolutely stay at Holiday in over any other hotel if I can help because if their consistanty with top service, amazing linen and lots of pillows and quiet peaceful blackout rooms!!! I love love this hotel!

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Comfortable room

By

September 13, 2017

club

It was a very nice room. We were just in until our early morning flight so we did not utilize the hotel much, but the room was very spacious and the beds comfortable.

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Excellent value

By

September 13, 2017

club

Stayed for two days during summer, can't beat the price . Well kept older hotel in a somewhat sketchy area. No problems just not sure I would go for a walk off property. Close to freeway and airport

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Family Vacation

By

September 12, 2017

club

We had a great time here. My 3 year old daughter loved it. Enough space for her to run around and not feel confined in a small room.

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Don't expect platinum upgrades and watch for dirty AC units

By

September 10, 2017

platinumelite

Title says it all. AC unit made me ill, second room tired so didn't ask for a third room.
Practically empty I got a hallway view first floor both rooms.
Not a stellar stay.

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Overnight stay

By

September 07, 2017

club

My stay was extremely nice. When I go to Phoenix again this is where I will stay

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Clean and comfortable

By

September 06, 2017

club

My room was very cozy and my bed was comfotable. I felt very safe at the hotel especially at night.

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