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Rated 4.2 out of 5 by 179 reviewers.
Rated 4.0 out of 5.0 Servicio del Casino DEFICIENTE Esta explicado anteriormente.Mi intencion fue quedarnos en el hotel e ir al casino a entretenernos un rato ,jugar en las tragamonedas ( mi esposa ) y jugar en las mesas.En el transcurso pedi una botella de agua y me la negaron porque no era socio del casino.Es la primera vez que voy a un casino en P.R. y en los cruceros que se me niega una botella de agua o algun alimento o bebidas. November 22, 2015
Rated 1.0 out of 5.0 by Very Disappointed As a dedicated Gold Member, I was very disappointed with my stay at this facility. We were not greeted when we arrived and no effort was made to help with our luggage. We were supposed to receive the daily newspaper and did not. When asked why we were told they ran out and no effort was made to correct the situation. Our toilet kept running and we had to bring it the attention of housekeeping staff. One day our room was not cleaned, they simply came in and changed towels, we had to call to get clean cups. The food at the restaurant was awful, especially the coffee. Puerto Rico is known for its coffee, we were served very weak coffee. I know this hotel group is better than the service we received at this location. November 20, 2015
Rated 5.0 out of 5.0 by Great services Will stay there again at any time. Food wise not very good. November 13, 2015
Rated 2.0 out of 5.0 by Never again!! Never again. First room carpet was so dirty that we wouldn't walk bare foot in the room. Moved to another room because toilet wouldn't flush. This room was clean and didn't smell. Restaurant smelled like the place was cleaned with a dirty wash cloth and the food was not appealing. The hotel front desk staff were pleasant and professional. The only regret was we didn't formally complain. October 28, 2015
Rated 4.0 out of 5.0 by Good Hotel, needs to be updated. The front desk people were very friendly and took care of the check in process very quickly, the hotel is nice, has a good casino and parking is free although I did not see any guard watching over the parking I'm sure there is one. My only complaint was with the bathroom and carpets throughout the room. The bathroom had difficulty flushing and the carpet looked like it need to be deep cleaned. Other than that my stay was a good one and the check out process was very quick too. October 21, 2015
Rated 4.0 out of 5.0 by cama para una pareja de esqueleto grande,,,una cama doble no tiene el confort de relajamiento que tendria una queen o king , October 21, 2015
Rated 5.0 out of 5.0 by Estadia tranquila Encontramos un servicio excelente en un ambiente de esparcimiento y tranquilo con personal amable y muy servicial. October 21, 2015
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