Rated 4.2 out of 5 by 132
Rated 5.0 out of 5.0 by V1ct0r123 Great staff and customer service
I had a great experience staying at this hotel. The staff was very friendly and willing to help. I would recommend anyone to stay here when you visit Ponce.
May 27, 2015
Rated 4.0 out of 5.0 by Business*Traveler Disappointed
Very dated property and not well maintained. The view is nice but the overall facility needs a facelift. I would not select this property again.
May 26, 2015
Rated 2.0 out of 5.0 by Lucia 517 poor customer service
very poor customer service ,holiday inn are usually very customer centered ,this one needs a inservice .
May 20, 2015
Rated 5.0 out of 5.0 by Allen.nzh 地点一流
May 19, 2015
Rated 5.0 out of 5.0 by Angelo 57 Satisfied business traveler
Staff was very helpful, room was clean, bed comfortable and a pleasant business stay. Got to get one of those pillows.
May 16, 2015
Rated 5.0 out of 5.0 by Gringo from Vieques Great Visit in Ponce
This hotel offered more than we could have expected. Casino was great and close to guest rooms. Bar staff was especially efficient. Our room had a perfect view. We will stay here again on our next visit to Ponce
May 15, 2015
Rated 5.0 out of 5.0 by David198621 Holiday inn Ponce
Me and my family really enjoyed the hotel 100% happy ,the staff were very friendly and proffesional the rooms very clean and comfortable , i will really recommended to others people defenitely will come back hopefully soon oh and i forget restaurant Staff were very friendly and proffesional and breakfasts were delicious !!!
May 7, 2015
Rated 5.0 out of 5.0 by Gilligan's Island Gilligan's Island
This is THEE only hotel on the south side of the island (in Ponce)that I will stay at, there is NO substitution !!
ALL the service is excellent. The management here does not hide in their offices nor do the say "HI" because they have to. They are totally committed to making your stay the very best you have ever had !!
If your passing through for a night, staying a week or as in my case being there for 13 months this is without a doubt the highest level of hospitality that I have ever encountered !
Being that the review can not accept names I will say this hotel has the most outstanding staff, just be sure to avoid the security as they do not / have not any people skills or trained in what "hospitality" means !! (need some work in that area)
I would like to thank all of the folks that made my stay the best and will be back to see you in the near future !!
May 2, 2015