Rated 4.0 out of 5 by 28
Rated 2.0 out of 5.0 by Beel418 no hot water
no hot water cold showers
great looking pool and grounds
great breakfast but after two days of no hot water and staff not able to help - had to check out early
i cant stay where hotel has no hot water.
December 1, 2013
Rated 4.0 out of 5.0 by Rachel58 Courteous staff..comfortable bed
We arrrived and the staff was very courteous and carefully explained how to get to the tourist spot we wanted to visit. The room was nice and clean and bed was comfortable. We will definitely visit again.
November 14, 2013
Rated 5.0 out of 5.0 by donroge Service Excellence
Excellent service for staff special from Rosita, Marangely, Deniliz to support customer request and help to fix any problems ASAP.
November 13, 2013
Rated 5.0 out of 5.0 by Jimmy2740 Great Value and location
This was an excellent room with a great view. Exercise faciltiy, large pool, cable TV start the list of values. Well worth the money. Close to Shopping and Golf. Casino mostly slots and Black Jack. I would recommend this hotel over and over again. Great visit.
November 9, 2013
Rated 5.0 out of 5.0 by RMAS Great Customer Service
All the staff was very friendly and accessible. Good customer Service. Rosa was very attentive and help us to get a room with one bed.
November 7, 2013
Rated 5.0 out of 5.0 by LSoto Comfortable and Great Service
The staff was very attentive to our needs and the rooms were clean and fresh. The hotel is easy to find. large free parking. The beds were very comfortable. The pillows were very soft and fragrant. My family and I had a good time.
November 4, 2013
Rated 3.0 out of 5.0 by Evejade357 Poor service, air conditioner shut down a few times
My stay at this hotel was ok. The rooms are nice but the service stinks. Hotel staff are too busy talking in the hallway & not busy enough cleaning the rooms. As for my bathroom it was disgusting. I had to run to walmart & get Clorox disinfecting spray. My son lifted the toilet seat & of course evidence of improper cleaning it had fecal matter all over it.This was as soon as we got into our room . As for the toilet tissue they were giving us one at a time...better off bringing your own Lol!!! The air conditioning was another issue, in the middle of the night it would shut down for no reason. Told front desk about it & someone came right away .
November 3, 2013
Rated 2.0 out of 5.0 by Bob54insc Room Quality Not Holiday Inn standard we expect
Room - musty smelling, A/C not working right, everything damp no matter how low you set A/C unit. Bed very hard, not typical Holiday Inn standard comfort.
Restaurant - did not inform us in advance what was included in Continental breakfast, only told us after we had eaten, at which point we had to pay for what we ate. Need to tell clients up front what to expect, not after the fact.
October 27, 2013