Rated 4.0 out of 5 by 139
Rated 3.0 out of 5.0 by tracybeth Comfortable bed but not happy with room
Non smoking room that someone had smoked in.
However the room service was really excellent and the room service personnel were extremely polite and professional
September 10, 2014
Rated 5.0 out of 5.0 by Sushi Lou Great view and comfortable room
We enjoyed the room and the beautiful view of the mountains.
September 10, 2014
Rated 2.0 out of 5.0 by JRF231 Not the greatest stay that I have had at this hotel
When I visit Roanoke I always stay at this hotel, not the best value, but a central location to family and friends. In the past I have never really had any problems staying here but this last trip really turned me off to this hotel.
I made a reservation on 8/6/14 for a smoking/king room, this was a advanced purchase for a stay on 8/29---8/31.
When we arrived on 8/29 we checked in and went to our room, upon entering the room it was obvious that the room was not a room with a king bed but 2 queen beds. I went back to the front desk to be told that the hotel was booked and there was no king rooms available, when we checked out on 8/31 I again brought up the issue with the room and was told "sorry, you can contact the manager with any complaints". I sent an email (see below) twice to the hotel about the situation and have had no response.
The problem as you will see in the email sent is that since this was an advanced purchase, it was non concealable/non refundable reservation. Holiday Inn had 24 days to let me know that the room was not available and did nothing.
The email that was sent:
"To whom it may concern,
I booked a room on August the 6th for a 2 night stay for 8/29---8/31. Please see attached confirmation.
The room I booked was for a King size bed and smoking, when I checked in on 8/29 at approx. 9:45 I was greeted by a lady who gave me my keys and was told that my room number was 233 and also provided the internet access code.
When my wife and I got to the room we discovered that the room was a smoking room but it had 2 queen beds, I went back to the front desk and ask the lady who was there why we had a room with 2 queen beds and not a room with a king size bed, she explained that the hotel was booked solid and there were no more smoking rooms with a king size bed.
When we check out on 8/31 I again brought up the issue with the gentleman at the front desk and was only told that he was sorry and that I could contact the manager with any complaints I had.
This was to say the least unacceptable since the reservation was made 24 days earlier, I was not informed that the room was not available until I arrived and the only recourse I had was to stay, which we did, because under your rules since I made an advanced purchase I could not cancel as the reservation was non concealable--non refundable.
Why was there no communication to me that the room I reserved and paid for was not available?
The practice of offering a lower rate for an advanced purchase, which again is non concealable--non refundable, and then not honoring the agreement is a catch 22 for the customer. I only had 2 choices, 1: To stay since I did not want to forfeit $xxx.xx or 2: Find/pay for another hotel and still forfeit the $xxx.xx that I had already paid you.
I look forward to your resolution on this issue
To be fair, I'm not sure that the Holiday Inn at Tanglewood is getting my emails as the site shows an email address of "email@example.com", but then again I have not had any emails returned to me.
It does seem to me if a customer has a issue then the employees should advise the management of any problems that are brought up.
September 4, 2014
Rated 2.0 out of 5.0 by Ins Traveler Okay stay in Roanoke
As a weekly business traveler, it is important for things to go smoothly at hotels. I found the staff friendly, professional and helpful. Upon check in there was no opportunity, as a Platinum member to bypass the wait line (A bus had just pulled in). When I finally get to my room, it has two double beds. I had reserved a King Bed. I call the front desk and they tell me they will have the keys to a new room brought up to me. Just wait there. 15 minutes later, the keys finally arrive. The room is at the opposite end of the hotel. Fine. The room is okay, just dated. The mattress was pretty good and seemed fairly new. The vending machines sometimes work, sometimes not. The hotel did refund my money when they did not work right. Breakfast seemed expensive for Roanoke VA, but was good and the service there was great.
Overall, nice people, fair price but I would look elsewhere in Roanoke on my next visit. If I were staying more than one night, I would likely not stay here.
September 3, 2014
Rated 4.0 out of 5.0 by zenkat great value - great staff
Excellent value - convenient location. Staff friend ly and professional.
August 31, 2014
Rated 2.0 out of 5.0 by CWH47 Cast more
More expensive that the Holiday Inn Express that I stayed on this trip and breakfasts was not included.
August 30, 2014
Rated 3.0 out of 5.0 by 115Hightower It's ok
Pretty standard...nothing exciting. Didn't like the room setup. The bathroom with the outside sink and the wall is kind of strange; the lighting in the bathroom was dark. The furniture was okay, but the bed was comfortable. The breakfast was okay but I felt like the staff watched my every move. The food was so-so, the coffee was good. I slept alright but heard every single noise in the hallway and parking lot.
August 29, 2014
Rated 5.0 out of 5.0 by janeu Comfortable bed and wonderful service
Great experience, the front line staff were excellent and were so friendly. They had remembered that i had stayed there previously and made me feel so comfortable and like I was at home. The room had a king size bed which was out of this world and the 2 different types of pillows were great. Since I sleep with my head elevated this helped greatly. The bathroom was very comfortable and there were plenty of towels and other amenities . The whole experience was excellent and I will return.
August 22, 2014