Rated 5.0 out of 5.0 by pham great staffs
Nice hotel for the money. Good location. DO NOT TRY THE BREAKFAST BRUNCH. IT IS HORABLE . I stayed at many hotels and had many meals. This was the worst and the service was bad.
I is a great place to stay the management really care and provided great service .As long as you don't have to eat there you will like it.
May 15, 2013
Rated 4.0 out of 5.0 by Soccerfamily So-so stay
Our family traveled to Roanoke with our son's soccer team for a tournament. This hotel was on the tournament's list of recommended lodging. When we checked in, the staff did not mention any breakfast options. My husband later went down to the front desk to ask if any breakfast was provided for the tournament guests as we were expected at an early game and the staff person told him no. We were disappointed to learn the next morning after spending extra time and money finding breakfast that hotel staff should have given us tickets for a breakfast at the hotel. Other than that, the stay was unremarkable.
May 10, 2013
Rated 2.0 out of 5.0 by Magflo01 Not as expected
Firstly, online booking was not easy as the person mumbled and was difficult to understand. It looks like the hotel property was going through a process of renovation well at least that's what I hope was going on because it was a little tired and dated looking. It would have been nice to have some signs to excuse the mess and disruption. Our room was a queen x 2. I've never seen queen beds that small. I understand that it is not in season yet but the pool looked disgusting with a small amount of slimy sludge and a bunch of debris. Seriously, renovation or not guests should not have that view. The on site resturaunt music was so loud we walked in and immediately turned around and walked out. There's no way we could have had conversation over dinner and relax after a long day on the road. Back in our room we decided to order room service but alas the menu for that was missing from the guest service folder. The front desk was kind enough to give us a replacement menu which should have included a magnifier as it was about the size of a playing card. The food was okay, not great but was delivered promptly with a friendly smile. Overall I was disappointed as I did not believe this was value for money. Step up Holiday Inn you have a lot of competitition out there.
May 7, 2013
Rated 4.0 out of 5.0 by Shoemaker Nice
Would stay here again as long as I use my points. Room rates over price for the age of hotel. No notice we are platinum at all.
May 5, 2013
Rated 2.0 out of 5.0 by Kris44 Room rating
I was disappointed that there wasn't any kind of free breakfast offered. The room was neat and clean and the bed was comfortable. The employees were very congenial. Our toilet would't even flush toilet paper though.
May 3, 2013
Rated 5.0 out of 5.0 by Cindy23 April 25-28, 2013
I was a member of a group of legal ladies who held our annual meeting at the hotel. The food for all of our meals for the weekend was excellent, wait staff were courteous and helpful.
the front desk staff were very helpful and cordial; overall experience the entire weekend was very good. Thank you.
May 3, 2013
Rated 5.0 out of 5.0 by Stac Great location, nice rooms, and very friendly staff
My family and I met here from opposite sides of the state to spend some time together. The hotel was in a very nice location and convenient to downtown and area attractions. The staff were very friendly and always said hello. We stated on the 5th floor which I think was Priority Rewards club member rooms and they were very nice. Higher ceilings. Lots of space. Comfortable. It was a pleasure staying here.
May 3, 2013
Rated 2.0 out of 5.0 Bugs in First Room
First walked in and there were "stink" bugs on the wall, immediately walked out and back to the desk. But could not help but notice a huge corduroy blue recliner in the room, Looked like something out of the 60's, just so big and so ugly..... When i complained at the desk about when you were going to do the room and he told me they were just done??? The next room was not great either. Looked like old funishings and just dreary,,,,,,
Will NOT be returning to your hotel there at all.....
April 17, 2013