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Rated 4.0 out of 5 by 76 reviewers.
Rated 5.0 out of 5.0 by Mysticon Convention stay WHAT A WEEKEND! The place was packed yet your staff was friendly and anything we needed or asked about we were greeted with smiles and friendly people. The people at the front desk were especially helpful. I was told that the convention was sold out before it started and you always think services will be slow or non existent. Please thank everyone involved for making our stay that weekend most enjoyable. February 28, 2014
Rated 4.0 out of 5.0 by Convention highlights This year was the first time I had returned to this location to attend a convention in about 4 years. I was happy to see them making concerted efforts to keep the convention areas new and clean in appearance with updates to the wallpapers and carpeting. I could especially appreciate the efforts of the staff in the hallways surrounding the guest rooms. I am glad to see the maintenance staff working diligently on keeping all areas fresh looking. Good Job! Keep up the good work. February 27, 2014
Rated 2.0 out of 5.0 by Two Night Stay I was at this venue for a convention. That for the most part went well. I am not trying to be nasty or rude, but this is what I observed: The guest rooms, however were not what we were expecting. The beds were slightly larger than a double but not quite queens - they were soft and had obviously been used many times before. The bed pillows were smaller than standard (my pillow covered two of them almost completely). There are no fans in the bathrooms nor are any of the toilets (in the rooms or available to the convention guests/visitors in the public restrooms) very high. I am about average height (5'7") and I felt like I had my knees in my ears. The bathroom was spot cleaned but not scrubbed before we arrived. The refrigerator (not only in our room) was more of a freezer and we couldn't find a control to turn the temperature up so our liquids and foods weren't frozen solid. What staff I worked with were polite. There had been a fire alarm Saturday which reset the room locks, they took care of this without any problem. The elevator (one of three) closest to the majority of guest rooms broke down on Saturday (day 2 of the convention). Many of the chairs (lobbies and rooms), like the toilets were geared for people who were around 5' tall - too low to be very comfortable for many of us. Thankfully the desk chairs in the rooms could be raised but then it wouldn't fit under the desk. The food was okay for having so many people to cater to. This location is in need of an update for quite a few things (as mentioned above). It may cost a bit now, but having a quality product will mean the return of more guests and not just for conventions. February 26, 2014
Rated 5.0 out of 5.0 by Great Stay Always a great place to stay!!! I visit this hotel at least once a month and have had great experiences everytime. February 11, 2014
Rated 4.0 out of 5.0 by My first visit This holiday inn has been going through some upgrades, has come a long way but has a few things left to do. The staff was very friendly, the room was clean and quiet along with a good hot breakfast. February 10, 2014
Rated 5.0 out of 5.0 by Great service I travel for a living and have been staying on and off at this facility. They are kind and hardworking and have done a great job taking care of me. Great food, reliable shuttle service and clean facility... February 3, 2014
Rated 5.0 out of 5.0 by 5 out of 5 As always I am very satisfied with this property. WIll highly recommend this hotel to all travlers coming to Roanoke VA. January 29, 2014
Rated 5.0 out of 5.0 by Personal Service I stayed at the Holiday Inn Tanglewood weekly for business trips. I became part of the hotel family. The staff was friendly and accommodating. They knew me by name. Looked out for me and my son. And always provided exceptional service. I highly recommend staying here because you will always have quality and personal service. January 20, 2014
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