 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.3
89%
Recommend This Property
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very comfortable
Byyoyo 1234
August 08, 2016
Very nice place to stay. Will stay again when in the area
Short Stay, great experience
ByLimeGargoyle
August 08, 2016
I only had to stay one night, and am not a frequent traveler, but the facility staff made me feel as important as if I were staying there regularly and often. They were helpful, responsive, and more than met my needs.
The room was clean and nice, the bed and pillows were better than I have at home, and I feel very comfortable recommending that anyone wanting or needing to be in Roanoke stay at the Holiday Inn Tanglewood.
greeting when checking in
Byanimal woman
August 08, 2016
I especially liked the greeting I got by Dylan when I checked in.
Great room and excellent service.
ByDeedee127
August 01, 2016
I was here for the July administration of the Virginia Bar Exam. The staff was welcoming and made sure to locate me in a part of the building that was most quiet. Any needs at all will be swiftly addressed. More than happy with the experience, though the price was higher than necessary.
Worst Holiday Inn experience yet
ByMN786
July 31, 2016
We had the opportunity to stay at this hotel for two nights and service is worst - they overcharged us and when I brought it up at the front desk, I was told that whatever they charged, it was "written in stone" and could not be changed. Once I escalated to the manager about lack of communication during my check-in, I was told she could not believe me since her front desk gentleman told her otherwise and I was forced to provide a negative feedback. Stay away from this hotel and get yourself a better place! Elevator AC did not work either and it was hot during summer time...
Great staff and service.
ByCrzyone
July 27, 2016
Great Stay! Very clean and up to date room and hotel interior. Put vending on all floors and improve value of food . Mattress needed to be firmer but I am picky when it comes to Mattresses. My wife liked the soft mattress.
Very Convenient
ByRested Rebel
July 27, 2016
Great stay...close to everything, friendly staff...very nice room
Nice Hotel
Bymotovic
July 12, 2016
Nice place to stay. Was traveling the Blue Ridge Parkway and decided to stay in Roanoke. Hotel is rather pricey, but it was the only availability on that night.
room repairs needed
ByDebbie1998
July 08, 2016
The quality of the room was lost with the sight of a stained sofa, dented and scratched refrigerator, cracked tile on the floor of a Jacuzzi that had water leaking from faucets. The issue was addressed to staff.
The jacuzzi repaired by a maintenance guy who had great customer service. However reservations for this room was made days ahead of time and issues like this should have been resolved prior.
IHG Rewards Club Program
ByTrain Rep
July 06, 2016
HI Tanglewood is a great hotel for business travelers. Very clean, comfortable, and friendly staff. However, I'm very disappointed that IHG does not give rewards points when a discounted rate is used to book hotel stay. All other hotel chains give points based on dollar amount spent regardless of rate booked. For this reason, everyone in our company avoids all IHG hotels nationwide if other chain options are available.
Bills stay
ByBig Pappa 1978
July 06, 2016
The hotel was clean and staff was pleasant. My room was very clean.
Good place to stay for a family
ByBClay
July 04, 2016
I was looking for a decent hotel that was affordable for my family and I to stay overnight on a long trip, this hotel pleasantly surprised us so much that we booked it again upon our return home. It was modern, clean, quiet, and had respectful guests and staff. It wasn't fancy, but everything was in order and we appreciated the environment, as we were a tired young family on a long road trip. Well worth the money spent to add the relaxation our stay here provided to our trip.