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Rated 4.0 out of 5 by 113 reviewers.
Rated 3.0 out of 5.0 by stay other than them missing my wake up call things went as expected, when a problem occurred like dead batteries in the remote they were prompt to fix it and they were very nice at the front desk. July 8, 2014
Rated 5.0 out of 5.0 by Another great stay Great stay overall, I've stayed here several times always a pleasure. July 8, 2014
Rated 3.0 out of 5.0 by Not my favorite We were on a four day trip with a car club. We had registered far in advance but when we arrived around 6pm they had no rooms ready for us. They tried to get us to stay in a smoking room. The other three nights on our trip we stayed in hotels that were nicer rooms and free breakfast. I doubt I will rush to a Holiday Inn again. July 3, 2014
Rated 5.0 out of 5.0 by Relaxing All staff were extremely helpful throughout my stay. Front desk staff were knowledgeable about the local area and made extra effort to assist. June 25, 2014
Rated 5.0 out of 5.0 by Great property and everything I needed Everything was 1st class from check in to check out. Staff was professional and super friendly. Made my stay feel as though I was guest at someone's home. Didn't eat at Restaurant but did have some adult beverages and atmosphere was pleasant. Room was neat, clean, and comfy...nothing else to add but next time I am back on business I will surely stay here again! June 22, 2014
Rated 5.0 out of 5.0 by Wedding stay Great accomodating desk and food/lounge staff Nice pool area. Quiet location Thanks to : Kim. Jana. Tammy. Matthew June 19, 2014
Rated 5.0 out of 5.0 by Great Service Very Good Customer Service, Good Food and good Stay June 18, 2014
Rated 4.0 out of 5.0 by Another Great Stay As usual, we were met with wide smiles and hello as we checked in for our stay. The rooms were clean and and check-in was a breeze. Check out was just as smooth and quick with Janna behind the counter. Even though I have to be away from frequently due to my job, the staff at the Holiday Inn Roanoke-Tanglewood always make me feel at home. June 18, 2014
Rated 4.0 out of 5.0 by Holiday Inn Tanglewood, Roanoke We stayed for 10 days at the Holiday Inn, Tanglewood, in Roanoke, VA. I have to say that my review of the hotel as a facility is biased in a positive direction because the entire staff was really terrific--friendly and competent.. Kim at the front desk greeted us with warmth and humor. I would get up earlier than my husband and go to the buffet breakfast, where Steve treated me like an old friend and provided first-rate service. The cleaning crew always did a great job, and meeting them, we knew we didn't need to worry about security. Because of the staff, I could overlook some of the issues around the facility itself--Holiday Inn Corporate should fund an update to the AC units (ours had to be re-set three times), and it should arrange for a deep cleaning and painting of stairwells. June 18, 2014
Rated 4.0 out of 5.0 by Delightful staff Excellent service from the front desk to housekeeping to the restaurant all were pleasant and cheerful. June 16, 2014
Rated 4.0 out of 5.0 by Business Stay I stay at this location frequently while on business and have gotten to know many of the front desk personnel by name. During my most recent stay, Kayla and Alicia (spelling) were working the front desk. Both greeted me with a big smile (I've started calling Kayla "Sunshine" because of her smile) and asked how I was doing. Almost before I could finish my reply, Kayla had placed my sign in sheet and room keys on the counter. All of the staff that I have come in contact with during my stays have always been very professional and courteous. The rooms are always clean and if I ever have a problem, which is very rare, the staff are very quick to rectify the situation. The staff alone is reason enough to stay but the value and accomadations are the icing on the cake. June 15, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Have enjoyed staying at this Holiday Inn 3 weeks for business purposes, and the hotel stall were just as friendly and helpful through the week as they were at check-in. June 15, 2014
Rated 5.0 out of 5.0 by Clean, with very friendly staff Nice place to stay, Kayla at front desk was awesome! I'm part of the staff hosting a convention here in the fall so we came this weekend to scope out the facilities and plan meeting rooms and entertainment schedules. The staff let us into all the various banquet and meeting rooms - except one that was in use so that was understandable - and explained how the dividers in the banquet rooms would let us customize the space to meet our needs. Afterwards, it was nice to kick back in the rooms to rest on super comfy beds since it was a 6 hour ride on a motorcycle to get there. Very nice facility, and very glad we chose this hotel for our event! June 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed, great staff and service. When we checked into the Holiday Inn in Roanoke, VA it was a very pleasant experience, the staff Kim and Kayla were very friendly and helpful. The room was excellent and bedding was very comfortable. We really had a relaxing weekend and wished we had another day there. June 11, 2014
Rated 5.0 out of 5.0 by great place to stay we work out of town and have stayed at this hotel for about 2 months, The staff is helpful in any way you can imagine, from driving us in the shuttle to get something to eat or just taken us to a place to hang out! The mananger Rohan knows people by name and all ways asks if there is anything we need, Even thou I hate living out of an Hotel for work I would reckemend this Hotel for any one that is looking for a place to stay June 11, 2014
Rated 2.0 out of 5.0 by my stay ran out of toilet paper of all things!!!!!!!Not a stitch of paper anywhere in the room, no kleenex ... June 11, 2014
Rated 5.0 out of 5.0 by Big Clean Rooms Will highly recommend this hotel. Staff is very friendly with great sense of humor. Management will do anything for you. June 9, 2014
Rated 5.0 out of 5.0 by Nice Management They fix any issue in timely manner. Hats off to the manger Mr. Patel...he was very professional and great person to deal with for anything you need during your stay. June 7, 2014
Rated 2.0 out of 5.0 by Long stay April-May 2014 The beds are great, shower so so and breakfast buffet needs a lot of improvement. Rather go outside for breakfast.. June 2, 2014
Rated 3.0 out of 5.0 by Run of the mill but ok Nice, Clean, Regular room. Nothing Fancy. Beds are ok but need replaced soon. Outdated noisy HVAC through the wall units that need updated to current energy saving and variable speed self contained units sothe room is quieter. I would stay hear again. June 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and GREAT SERVICE The service from the front desk to the cleaning staff was WONDERFUL! Thank you staff for being so terrific to our family! May 31, 2014
Rated 5.0 out of 5.0 by Great Hotel Great stay and having a Bar and restaurant in the hotel is always good. Our waiter was awesome and the food was really good. I recommend this hotel if you are in the area. May 27, 2014
Rated 5.0 out of 5.0 by Short Stay During our brief, yet very pleasant stay at the Holiday Inn-Tanglewood, Roanoke, VA during the period May 16-18, 2014 we were extremely satisfied with the accommodations and "value for the buck". The front desk staff was very efficient and friendly for both our check-in and check-out and the room was in the best location, at the end of the hall, and the maid service was superb. We plan on making the Holiday Inn our first preference when visiting Roanoke in the future, and we would highly recommend it to our friends. May 21, 2014
Rated 1.0 out of 5.0 by Very Poor Reservation Experience We have been staying at this Inn for the last 10-12 years, but for the last two times we stayed there our reservations were not what we requested and had confirmed. We asked for a room on the first floor (handicapped) and were promised such. When we checked in we were assigned an unsatisfactory a"handicapped" room on the third floor. NO explanation was provided by the clerk. We were treated badly, and we will not stay at this Inn again. May 16, 2014
Rated 3.0 out of 5.0 by It works Not the nicest, but better than the HIE in town. Close to the hospital. Probably spot on in terms of value. April 28, 2014
Rated 2.0 out of 5.0 by Probably won't stay again Found a pair of women's panties behind the ironing board. Need I say more. April 15, 2014
Rated 5.0 out of 5.0 by Great Room Great Room. Great Bed. Loved the jacuzzi tub, since there wasn't a hotel hot tub. Had a great night and would recommend to all. April 9, 2014
Rated 4.0 out of 5.0 by Nice, but dated. Nice hotel, excellent and friendly staff, but this location is a little dated as for the facility itself. The coffee makers in the room are circa 1980's. Most hotels nowadays have coffee available in the lobby all day, but not at this location. March 22, 2014
Rated 2.0 out of 5.0 by Bathrooms were not clean The hotel was not very clean - the bathroom floors had not been swept. When the maids cleaned the next day, the sinks were not wiped out and the coffee pot still had old coffee in it. The bathroom floors were still not swept. Whatever was on the floor when we checked in, was still there. The clock radio had some sort of food stuck on it. I was disappointed although the staff was very friendly and the common areas seemed to be clean. March 19, 2014
Rated 5.0 out of 5.0 by Mysticon Convention stay WHAT A WEEKEND! The place was packed yet your staff was friendly and anything we needed or asked about we were greeted with smiles and friendly people. The people at the front desk were especially helpful. I was told that the convention was sold out before it started and you always think services will be slow or non existent. Please thank everyone involved for making our stay that weekend most enjoyable. February 28, 2014
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