Rated 1.0 out of 5.0 by Sunset Dirty bathroom
I have had problems at this property before and had not stayed here in about 2 years. But I decided to give it a try this time because it was close to the appointment I had and I wanted to get to the appointment as quickly as possible.
When I checked into the room I tried to use the bathroom. The toilet paper didn't look quire right and on further inspection I noticed that the roll had been wet at one time and then dried out (did they drop it in the bowl and then retrieve it?#. The experience made me very uncomfortable about the room and the cleanliness of the property.
I took the roll to the desk clerk #Dylan), showed it to him and his response was, "I see it." Not "I'm so sorry" or "Let me get this fixed." I left the hotel and spent the night with a friend in town. I returned to the hotel in the morning to check out. The toilet paper had not been replaced, there wasn't a note or message from management.
This hotel has issues.
April 14, 2013
Rated 3.0 out of 5.0 by AuntSugar53 Room very noisy
When we got in room i could hear this noise. After i turned on unit could not hear that noise again but heard noise coming from heating unit all night till next morning. Walked near unit and noise stopped. Also problem with commode. Hard to flush. We had two units the other unit was fine no complaints.
April 12, 2013
Rated 4.0 out of 5.0 by Tyme4Me Pleasant experience.
Although some of the jets in our jacuzzi didn't work, the staff moved us to a different, albeit smaller, room with a fully functioning jacuzzi for the second night of our stay. There was a little confusion on the billiing (we were originally charged the same rate for both nights) that was taken care of before we left. There was a little inconvenience with the repairs being done, but the staff was very helpful and courteous. The service in the hotel lounge was friendly for breakfast & dinner. I would stay at this location again & recommend this to others as well.
April 12, 2013
Rated 4.0 out of 5.0 by Card84 Bed Sheets too Small
Overall the stay was good and very friendly staff. But the bed sheets were too small for the bed. It was awkward trying to keep the fitted sheet on the bed all night. As soon as one would get into bed, the sheets popped off and you had a"bare mattress" . Not pleasant at all. All in all, ok stay.
April 11, 2013
Rated 3.0 out of 5.0 by gmoneyII Not so good breakfast
The accommodations were good, but they were remodeling the outside which made parking difficult. Continental Breakfast was mediocre at best. Didn't care for the coffee either.
April 9, 2013
Rated 5.0 out of 5.0 by Khloe789 Clean hotel, friendly staff!
We were very impressed with how clean the hotel was, from the front desk and lobby to our specific room. Every staff member we encountered was professional and polite. The only drawback was not having a free continental breakfast. Other than that, we were very impressed!
March 31, 2013
Rated 5.0 out of 5.0 Nice Location and Great Service
Great location in quiet part of town near several decent restaurants and a shopping mall. Staff were very helpful and pleasant. Room was clean and comfortable. Excellent value.
March 29, 2013
Rated 4.0 out of 5.0 by Alkie Comfortable Stay
I've stayed at the Holiday Inn Tanglewood on many occasions. The staff is always friendly and helpful and the rooms are clean.
March 27, 2013
Rated 5.0 out of 5.0 by Safety01 Wonderful stay and great view
We had an excellent stay at this hotel. I am a priority club member and have stayed at Holiday Inns all across the country. This is one of my favorite hotels in the chain. Very clean and comfortable room. We had a view of the mountains which was awesome. We arrived late and were too tired to eat out so we ordered room service which was also excellent. I highly recommend this hotel.
March 21, 2013
Rated 5.0 out of 5.0 by Relaxed64 Great upgrades from years of staying here.
I've been staying at this hotel for 15 years. It's improved 100% from a dingy, smokey hotel to beautiful rooms with upgrades to bedding, TV, bathroom, and fridge/microwave. The exterior is getting a stone upgrade and will be very attractive.
March 13, 2013
Rated 5.0 out of 5.0 by hokiefan The staff, Sis in particular, was extremely helpful with special requests.
We stay at the Holiday Inn-Tanglewood whenever we are
in Roanoke. We would not hesitate to recommend it to
January 15, 2013
Rated 2.0 out of 5.0 by Charlie6925 Somewhat Dissapointed
Used to stay at this property every week. I usually look around now. The staff is friendly but I dont get the service I used to get at this hotel. I am never offered a water at check-in anymore even though I am a platinum priority club member. The breakfast in the mornings that have moved from the restaurant to the fifth floor is a joke. The business center equipment never seems to work. Beds are comfortable, but still wish I had brought my own pillows every time I stay. New televisions are great!! Still like the hotel, but there are other choices that treat me better with similar ammenities.
December 18, 2012
Rated 5.0 out of 5.0 by Swami Great Service and Location
Front Desk and House keeping staff are excellent !!!!!!!!!
December 11, 2012
Rated 5.0 out of 5.0 by D2713 Fantastic Service!
Every time I stay here, I am impressed with the staff and this latest visit was no exception. I always feel so pampered and valued. Thanks for the experience!!!
December 7, 2012
Rated 5.0 out of 5.0 by Jedediah1 Great stay
We visited,with family over Memorial Day Weekend. The room was very nice and clean. We appreciated the pet policy since it is hard to find accommodations that accept pets. This Holiday Inn not only allows pets but doesn't add outrageous pet fees. We found their extra charge for pets to be reasonable.
November 29, 2012
Rated 3.0 out of 5.0 by Baybird Average Hotel....nothing fancy but comfortable
Stayed 2 nights during a conference. Check in was pleasant and easy. Room was spacious and comfortable. They were repainting the outside of the building while there and had plastic over the windows for the last day. That also made parking harder to find.
Room was ok, bathroom very clean but while looking for an extra receptacle, I moved mattress and found several items that probably had been lost a while. An old remote, a hanger, a half eaten pop tart and lots of other unidentifiable small objects that were covered in dust! Evidently deep cleaning had not been done in a while!
Was no big deal...I mentioned it to the front desk as I was leaving and the young girl at the desk, said, "OK" and went back to talk to her coworker.
So...was ok stay but not overly impressed!
November 19, 2012
Rated 4.0 out of 5.0 by lionsfootball great!
i was down there for a residency interview at V Tech Carilion and had a great experience. nice rooms, clean, quiet. I would recommend it to everyone. good especially if you are traveling to downtown roanoke or the medical district. less than 10 mins from both.
November 13, 2012
Rated 5.0 out of 5.0 by Candie88 Quiet & comfortable room, very relaxing!
The jacuzzi suite room was so comfortable & relaxing. Loved the separate living room with the 42 inch TV! The room was quiet and very roomy. The jacuzzi was very relaxing. The staff was phenomal, so polite and accommodating. I would definitely book this room again!
November 4, 2012
Rated 1.0 out of 5.0 by Seawrrior53 Staff must have had the weekend off
Of all the Holiday Inn and Holiday Inn Express properties I have stayed, this one will be rememebered as not their best! I would recommend that you drive a little farther as not to stay at this property. When we arrived we were not welcomed as Priority Club Rewards member, no water, no nothing. Then when we checked into the room, Bigfoot must have been the guess the night prior. Soap with hair left in the shower and long hair on the sheets when pulling back the covers. My guess was the Maid staff must have had the weekend off.
I reported this to the customer services representive at the check-in/check-out counter, but the rep stated "A Pilot must have stayed there the night prior," and added insult with a short laugh.
I will never stay at this property again, nor would I recommend anyone else there either.
I strong urge you to investigate this property for quality assurance and minimum housekeeping standards!
November 4, 2012
Rated 5.0 out of 5.0 by Tripp Great Hotel, Great Hospitality, Great Food.
Loved every bit of my trip. I will highly recommend this place.
October 17, 2012
Rated 5.0 out of 5.0 by Homer Such wonderful hosts!
I was in town for one night for a wedding. Since there was a shuttle to the wedding and reception, I didn't want to rent a car just to drive to and from the airport. Instead, the hotel went out of its way to pick me up at the airport, and drop me off again early the next morning. Both drivers were courteous, careful drivers, and made pleasant conversation throughout the trip. The room was a typical Holiday Inn affair, nothing notably good or bad, but the service was above and beyond.
October 12, 2012