Rated 4.1 out of 5 by 169
Rated 5.0 out of 5.0 by BELLABLOT Customer Service at its best
Booked this on a journey when needed to stop driving. I rang hotel 30 mins before I was due to arrive and offered twin room however on arrival the really pleasant receptionist had given me a suite so I could have a double bed. Room service and breakfast staff were so friendly and accommodating even when I arrived about 3 minutes to closing time. Thank you.
April 5, 2014
Rated 5.0 out of 5.0 by Lolly41 Great spacious room and excellent service
Really impressed with the room , loads of space , beautifully furnished and very clean and the lovely touches of bottled water and chocolate in the fridge was lovely . Swimming pool was lovely and the breakfast delicious and all the staff very polite and helpful .
April 3, 2014
Rated 4.0 out of 5.0 by MTCF Rotherham Holiday Inn
As usual the staff were great and very considerate. Also, as usual, the evening meal was distinctly average; the hotel needs to update it's menu. However, the breakfast has greatly improved: the full English Breakfast was hot, fresh and served on a hot plate with my poached eggs arriving before I had finished serving myself - that was impressive.
I still don't like the service charge being slipped in on my bill. Until the hotel gives it directly to the staff instead of an incentive or Christmas scheme, it will get knocked off my bill every time and I will tip the waitresses directly instead.
In the bathroom, the chamber maid needs to clean under the outlet on the bath. Sitting in the bath, I was looking at a black bacteria garden. An easy thing to miss; otherwise, spotless as ever.
April 1, 2014
Rated 5.0 out of 5.0 by Shazbar Excellent stay - customer service is second to none!
I stay in this hotel every week and enjoy the experience every time. All of the staff make my stays very pleasureable by being extremely customer focused. The food is good and the rooms are wonderful and clean.
If I had one criticism is that the temperature controls in the rooms seem to be fixed quite low which makes the rooms a little colder than I would like.
March 31, 2014
Rated 1.0 out of 5.0 by tomasz Poor service
Would never stay here again!
During check-in receptionist had informed us and write down on check-in list that we have breakfast included but they tried charge us at check out because of staff misprint . Receptionist said that is misprint and he don't care. After speaking with hotel manager they canceled additional cost of breakfast.
We were offered voucher or welcome drink and that's all what hotel offered for platinum members! Even no bottle of water in room!
The leisure facilities were poor and old.
Very disappointed and a total waste of money.
March 24, 2014
Rated 5.0 out of 5.0 by plane bonkers absolutely fantastic
i have stayed at this hotel numerous times over the past few years. i can not fault the staff,service or the general state of the surroundings. it's always clean,fresh smelling. the rooms are great,nice comfy beds with which comes a very good nights sleep. the shower is excellent,very keen on control of hot/cold water with the slide ring. the breakfasts are self serve and fantastic,just what you need to start your day ahead,plenty of choice food wise too.
March 1, 2014
Rated 2.0 out of 5.0 by Steve R Rotherham
Air con/heating was intermittent in working we had it on full heat and it only heated when it felt like it (in our room) the car park clearly had issues with crime due to the amount of signs and CCTV, the leisure facilities were poor, no drinking water in Pool area even though there was a sauna, actually did you not need water as the sauna was cool in comparison to any other sauna I have been in (and I have been in many inc Holiday Inns) and a steam room with no steam (awful). I am sorry for these comments as I stay in many Holiday Inns globally for business but I have never stayed in one quite so poor.
February 26, 2014
Rated 4.0 out of 5.0 by Diaslourenco Good service, good room but hard to find
I have stayed for 1 night and it is a good hotel in terms of room, service and breakfast. Didn't check if they have room service but it seemed not as there was no information on the room.
The bad part is that it is not easy to find. You get out of the M1 in jct 33 but then you don't have any indication where to go.
February 21, 2014
Rated 4.0 out of 5.0 by Stirling RN Good clean reliable accomodation
Lovely staff, clean and comfortable hotel ; when you can't afford to take a risk with your choice of where to stay, this is the place to visit.
The only down side is the road noise on the rooms on the front aspect of the hotel. The executive rooms are lovely but let down by poor glazing.
February 21, 2014
Rated 5.0 out of 5.0 by Shazbar Another terrific stay at the Holiday Inn Rotherham
I stay at this hotel on average once per week. The staff are super friendly, polite and always eager to please; the rooms are comfortable although, the odd room, a little too hot; the public areas are clean.
February 15, 2014
Rated 4.0 out of 5.0 by pete126 Much improved
The refurbishment of the rooms has been a big improvement
February 13, 2014
Rated 4.0 out of 5.0 by Holbee Nice hotel - bad coffee!!
Stayed at this hotel for an engagement party for friends. Good event, reasonable prices at the bar and the room was very comfortable. The staff were very helpful, and friendly.
My only criticism is that the coffee is absolutely horrific; in the room and in the restaurant. Hotel coffee is always questionable, but this tasted like it had been laced with cyanide!
Having said this, the restaurant was very comfortable, the breakfast selection is good and the staff attentive.
February 7, 2014
Rated 3.0 out of 5.0 by the two off us staff very good
water for bathing in our room not very hot, just about ok for showering. wardrobe space very poor. food hit and miss. breakfast very good
February 5, 2014
Rated 5.0 out of 5.0 by Jem2000 Friendly and helpful staff
Facilities were good and well kept, with very friendly and helpful staff. Great place to stop if you are in the area.
February 1, 2014
Rated 4.0 out of 5.0 by Airfish Nice modern room
The room I stayed in at this hotel was Modern and comfortable. The food from room service was very good. Idealy positioned for my early monday start as very close to M1.
January 29, 2014
Rated 5.0 out of 5.0 by Whistleblower Very comfortable & welcoming
Have stayed here often & rooms appear to have been improved. Excellently located close to the M1. Breakfast good; usual HI fayre. Says there is a parking charge of £3 but this wasn't levied - not sure if this still applicable but haven't been charged it on last three visits here. Nice staff & made to feel very welcome as a Gold Elite member.
January 17, 2014
Rated 4.0 out of 5.0 by Rcrca Big room, good beds and nice service.
We enjoyed our stay at Holiday Inn, with big room and nice accommodations. The pool area is good, but because it's for the public also, it's not as relaxing as you can think. As a guest you want to be able to use the facilities without too many people. Swimming schools is better to have in public bath houses, I feel anyway.
Otherwise nothing to complain about.
January 15, 2014
Rated 5.0 out of 5.0 by WilksGTFC Excellent family stay
I dont write reviews, as I usually vote with my feet.
I stay at Hol Inn's accross the country on business & I return to the good ones - Newcastle & Milton Keynes East
We stayed here as a family, with 2 young children visiting relatives in the area.
Our family executive room was spacious & the kids loved it.
Staff very friendly.
Sauna & Pool also enjoyed
Will stay again.
January 2, 2014
Rated 4.0 out of 5.0 by JeniSue Comfortable and handy
I was only on a quck stop visitso did not make use of much of the hotel but it was comfortable, the breakfast was nice and it was a very handy location. I would stay again if I was in the area.
December 31, 2013
Rated 5.0 out of 5.0 by Bridgid comfortable bed and room, great service
I booked a room for 2 nights over Christmas. The Reception staff were friendly and efficient. I found the room was a good size and had everything I needed from hair dryer to suitcase stand. The TV offered most Freeview channels. I couldn't operate the TV at first but help was sent very quickly which I was happy about. I was pleased to find that the mattress was firm but not made of memory foam which makes me too hot. I was a little cold on the first night ( it was a freezing night outside) but fared better on the 2nd night when I left the heating on low. I was not disturbed by noise from anywhere. I didn't eat at the hotel or sample the other facilities as I was visiting relatives for Christmas. I will stay here again as it is comfortable and well located.
December 31, 2013
Rated 3.0 out of 5.0 by Doug & Jenny Room Temperature a problem.
Very impressed with the hotel refurbishment, newly decorated room , new fittings and a really comfortable bed. The staff were great and the breakfast very good. However please sort out your heating, arriving back late on Christmas night to a cold room only to find that the air conditioning only emitted cold air and the convector heater had a mind of its own, only worked intermittently and no heating in the bathroom we too soon became very cold. not very good!!
December 29, 2013
Rated 5.0 out of 5.0 by lmaws Wonderful time for all
Room was amazing, with 2 large double beds and a pull out sofa bed, everything was spotless, and the cleaners had done a great job. Bathroom did let it down a little with peeling paint, but as the room got very steamy with the shower and a very quick to full bath; I can understand it takes a lot to keep on top of that.
Staff, well couldn't fault anyone, nothing was too much trouble from the minute we arrived to leaving.
If I have to say anything negative it would be around the breakfast, although there was a great selection of choices from toast and fruit to a full cooked breakfast, the quality of the bacon was not the best, it was very fatty and not a lot of meat, and the scrambled eggs, swimming in liquid was not very appetizing.
I would give this hotel a bog 4.5 out of 5 for a wonderful stay
December 11, 2013
Rated 1.0 out of 5.0 by Bracken1 Very nice room and great shower
Extremely noisy mainly from adjacent room and other guests running up and down the corridor. I got very little sleep and decided to leave the hotel at 06:30. There was know one on desk to lodge a complaint.
Very disappointed and a total waste of money, would definitely choose another hotel when next in the Sheffield area.
December 11, 2013
Rated 4.0 out of 5.0 by Roger1951 Will stay again
Stopped for one night with our two grandchildren.
Great reception and recognition of our IHG rewards club status.
We were given an upgrade and a free drink.
There was a large Christmas party occupying the restaurant which was closed. ( we were informed of this before booking) so we had an adequate room service meal, which, given the fact the hotel was extremely busy, arrived in good time.
The two kingsize beds were really comfortable and although we were on the ground floor near the car park and a main road we all slept soundly. So much so we missed breakfast the next morning!
Will stay again if in the area.
December 9, 2013
Rated 4.0 out of 5.0 by IMB1 Great staff but tired hotel
The staff are very friendly and efficient but the hotel itself is in need of a refit. Everything looks tired and worn. It's clean and no doubt the staff do their best but someone needs to give them some help with the fittings.
The breakfast was less than average which came as a surprise in a Holiday Inn. Not a great choice and not particularly well cooked. Only offering overdone scrambled eggs as part of the buffet is not on! Maybe you can order fried or poached but there wasn't anyone around to ask and maybe it's my fault but I don't normally have enough time in the morning to stand around waiting for things!
It's a good location and easy to get to but it needs a re-vamp of the building, fittings and the breakfast.
December 1, 2013
Rated 4.0 out of 5.0 by Stephen71 Great breakfasts. Comfy rooms.
Stayed two nights, two rooms, family of four on reward points, so only paid for breakfasts.
Upon check in, was told bar was closed so as could not have complimentary drink, was given Reward Point vouchers to redeem. Nice unexpected touch.
Rooms were clean and comfortable. Tea/coffee making facilities. WiFi. Nice lighting options, reading light, etc.
Breakfasts were great. Ordered poached eggs. Buffet included more hot food, cereals, fresh fruit, pastries, juices, a smoothie, toast, etc. etc. Really impressed by the variety on offer, great for the kids. Everyone found things they liked.
Have to make special mention of Kasim, who despite having a full restaurant on Sunday morning, still remembered our tea preference and my eggs order from the day before. Another nice touch.
Recommend and will stay again.
November 27, 2013
Rated 3.0 out of 5.0 Ok,, did the job
Hotel was chosen due to its proximity to the office. It was ok and did the job, but it's dated. The bar wasn't busy but all the tables needed clearing and when I went to the bar for a drink I had to wait until a fellow guest went to reception to get the bar man from his chat!
November 17, 2013
Rated 4.0 out of 5.0 by Pompeyowl Saturday night stay.
We did ask for an early arrival for midday and was very pleased that the staff had managed to accommodate this request on arrival.
Staff were very helpful, the room is very clean but the whole property is what I would term "tired".
The heating was non-existent in the room and lack of instructions for the air conditioning in the room.
Also I would expect soap dispensers in a Holiday Express but not in a Holiday Inn.... I expect toiletries.
The attentive staff certainly override the criticism though.
Overall yes I would stay again if the Victoria isn't free in Sheffield.
November 6, 2013
Rated 4.0 out of 5.0 by Jillycan Nice Hotel
The hotel is pretty nice, the staff was very friendly and their service was great. They were very eager to assist in making my stay a great one. The room was a very good size bigger than I anticipated to be honest. Stayed there one night for a family event, the hotel was very conveniently located off the highway.
November 6, 2013
Rated 5.0 out of 5.0 by Mike12345654321 Best Holiday Inn Ever !!
I stay in many Holiday Inns and I find this one to have the friendliest staff, lowest prices and best customer care anywhere. The staff really seem to bend over backwards to help you. Cleanliness etc all to a very high standard. I seldom write reviews but feel I owe the staff here recognition. Thanks. Very impressed and look forward to staying here again.
November 5, 2013