Rated 4.2 out of 5 by 249
Rated 4.0 out of 5.0 by SFGuest Thumbs Up
A few days ago I stayed at the Holiday Inn San Francisco-Golden gateway. It has been a while since I had stayed at a Holiday Inn and the reason I selected the Golden Gateway was that it was close to my daughter’s apartment.
My stay at the hotel could not have been better. Everyone on the staff (doorman, reception, housekeeping, and restaurant) was courteous, friendly and helpful. The management deserves high praise for the coaching and training of the staff. My room was comfortable and nicely appointed, the price competitive and in a city like San Francisco quite fair. The daily fee for parking hurt a bit but completely understandable given the location. If I was to complain at all, it would be about the noise. I could hear my neighbors (slightly) through the walls and the street traffic from the busy Van Ness Boulevard. However this is negligible at best and in no way detracted from my stay.
Kudos to the great staff. I would definitely stay there again and I would recommend the Holiday Inn Golden Gateway to anyone visiting the bay area.
November 29, 2013
Rated 5.0 out of 5.0 by BeachPug San Fran Fun
What wonderful staff and accomodations! We are Platinum Elite and we were treated that way. What pleasant people. The upgraded room was wonderful and the gentleman who checked us in was incredible kind. Really appreciate this hotel great location lounge was very nice we will stay here again. Only down side was 40.00 guest parking seemed very high.
November 27, 2013
Rated 1.0 out of 5.0 by SGDC Bad ironing board/iron=Bad experience
Basically, the hotel room's ironing board collapsed; one of the legs was broken. So I put the ironing board on the desk, and turned on the iron. I started ironing my white shirt, and quickly noticed the iron was emitting a black, staining powder. I used another shirt.
I went the lobby, reported the issue, and the front desk clerk promised to send another ironing board and iron. Neither showed up. The next morning, I called the front desk and asked for an ironing board and iron. Neither showed up. As I checked out the hotel, I complained to the front desk clerk. I hope this isn't how Holiday Inn regularly treats its customers.
November 25, 2013
Rated 5.0 out of 5.0 by joecai Everything is great except staff needs more training
The location, room and all other amenities are great except the staff. The front desk staff obiviously needs more training and need to be more flexible. With all the stays, my wife has always been able to check-in on behalf of me, while I am the drive in the car. Yet, the lady inisisted that i have to be presented in order to check-in.
We have a total of 4 nights but under two separate reservations due to our change in plan and the first reservation was already pre-paid. The front desk first told us that we had to check-out and then re-check-in later the day as this is the policy. We said "WHAT???" We called the 800# when booking our second reservation and the rep told us that she will take care of everything, noted both reservations clearly so that we wouldn't need to change the room.
The same occured to our previous few night stays at Monterey and the staff were experienced enough to easily acknowledged the two reservations without any problems. So we really don't under why can't a Holiday Inn in a big city do the same! Luckily, we went back down the next morning and got a very experienced gentleman (sorry that we forgot your name but he's a dark color built man in his 40s). We told him our situation and he immediately told us that it is not a problem at all. We can surely stay in our room without the need to check-out and check back in later the day. He took care everything for us easily. Your hotel is lucky to at least having him there.
Separately, the staff serving the breakfast area was horrible. We waited for 10 minutes for our coffee to be served, then waited another 10 minutes attempting to order our fresh omelette. Other staff wouldn't even care about you if they are not responsible for your table! Our waitress was no where to be found in that 10 whole mintues. After we finally got a woman's attention and made our order, she came back 10 minutes later just to advise no more spinach (in a very unfriendly tone)!!! We finally got fed up and simply canceled our order, stood up and left. They dared to charge us $44.00 for two breakfasts.
I've been staying under various IHG hotels throughout our 3-week trip. We were at French Polynesia, then drove from San Diego to San Francisco (not to mention other IHG hotels that we have been staying throughout these years). All hotel staff were very friendly and knowledeable except yours, which is pretty shocking as San Francisco is such a major city. Those staff (two asian ladies in the front desk and those in the breakfast area) that we have encountered were so rude and unexpreienced. They can't even be comparable to a staff located in a little town!
Besides the staff, everything else, including the location of the hotel is great. I would go back to this hotel if visiting San Francisco again. Hopefully, I don't have to confront those unfriendly staff again!
November 23, 2013
Rated 5.0 out of 5.0 by Mommieo Amazing views! Inviting atmosphere.
I was so pleased with this hotel! I felt comfortable from the moment I checked in. The room was beautiful and clean and the view was amazing!
The staff was friendly and welcoming. It will be my home away from home in San Francisco!
November 22, 2013
Rated 2.0 out of 5.0 by disappointedwstay Cold showers, no apology
I've stayed at this hotel several times before and thought it reasonably priced for the level of amenities. My most recent stay however was quite disappointing. I called for extra pillows that were never delivered. The lunch staff was clearly overwhelmed. My husband was in the shower when the water suddenly became icy cold. He moved out of the main spray, expecting it to warm back up again. After 2-3 minutes of ice water, I called the front desk. I was told that they hadn't expected so many people to shower at once(?!!) and that the engineer would adjust things shortly. We did eventually get enough warm water to thaw out my husband. I found it particularly disappointing that the desk clerk didn't call back, we didn't hear from a manager and we were paying a higher room rate than we'd previously paid for this hotel.
November 21, 2013
Rated 5.0 out of 5.0 by jeejee Awesome and friendly staff!
Awesome location of the hotel, little further out of the city center, but walking distance (20-30min). Next door to WholeFoods and last stop of the California Line Cable Car. You should definitely get a 7 day munipass for $28 in the local hotel shop. You can reserve your shuttle for $14 to SFO (cab is more like $60). All in all - great hotel!
November 19, 2013
Rated 5.0 out of 5.0 by iphilk Above and Beyond
Housekeeping always reliable
Convenient Location close to everything
Overall pretty happy with my stay at holiday inn
November 18, 2013
Rated 4.0 out of 5.0 by Hananokasan We love to stay at this hotel!
My husband and I love to stay at San Francisco Golden Gateaway hotel since last time of our visit to San Francisco.
The location is perfect ! because "California line"(Cable car) is just right out side of the hotel and there are many nice restaurants near the hotel.
Most of the hotel staff are friendly and helpful (Unfortunately, I was upset by a lady at front desk when I asked to make change.she totally looked grumpy and never say "your welcome" to my "Thank you").
We will stay at this hotel the next time of our visit.
Thank you for your hospitality.
November 18, 2013
Rated 5.0 out of 5.0 by travelingmom2 Treats Platinum guest really well
We enjoyed everything about this hotel for our business & leisure visit to SF. They treated us very special with an upgraded beautiful corner room and extra perks like a nightcap.
The rooms are updated, comfortable, quiet and right on a cable car line and major bus line. If you are arriving from the east coast a room facing east towards the bay lets you wake up to a beautiful sunrise. Very special
November 17, 2013
Rated 4.0 out of 5.0 by 65Beta Great location
This property is in a great, centrally located location with excellent access to both busses and a cable car terminus (it's just around the corner on Washington St.). With MUNI passes, one can get to virtually anywhere and everywhere in the city one would wish to go--including to the BART lines for further travels as well as the ferry terminals to go over to Tiburon (Sam's Anchor Bar--yea!!) and Sausalito (see the Dr. Seuss artwork in the Petri's Fine Arts gallery). Also, if you're a meat eater, don't miss the House of Prime Rib located about a 10 minute walk away north on Van Ness.
November 17, 2013
Rated 5.0 out of 5.0 by BeeEmm Fantastic stay
Unique location with spectacular view from the room over the city and bay. Walking distance to Union Square or Fisherman's Warf.
Excellent service from all staff. Spacious rooms.
November 17, 2013
Rated 5.0 out of 5.0 by Tumnus Great room , great staff
Great room (newly renovated) with an incredible panoramic view of SF Bay and Oakland Bay! The friendly and professional staff could not have been more welcoming! Thanks for a great weekend stay!
November 16, 2013
Rated 4.0 out of 5.0 by Bacaroo Good but a bit too noisy
Overall a good stay with this hotel. Street noise is rather too penetrating and disrupted sleep with window already shut tight .
Calls to front desk did take long to get response.
November 16, 2013
Rated 4.0 out of 5.0 by WhiteRabbit Good-Average Stay
I stay at the "Golden Gateway" for business and usually have no issues. However, my last stay they put me in a two double bed room that reeked of cigarette smoke. What I don't understand is why the maid didn't notice and try to cover up the stench. There are only two employees at the front desk that I like to deal with. The rest of the staff is mediocre at best. If your looking for a great value the Holiday Inn Golden Gateway has some of the best rates. What you save in good prices sometimes comes back to haunt you in other ways.
Overall decent hotel for the price.
November 14, 2013
Rated 2.0 out of 5.0 by travelers1 let me breathe. No fresh air available in the room.
The windows are now sealed shut "for your safety". This is what I was told by the helpful person at the desk when I asked how I could rid the room of heavy paint fumes.
At one time the windows opened. This is evident by the design of the track. Now however they have been sealed.
Are we now to consider ourselves more suicidal than when we were younger? or is the chance of a "bad" person to climb 16 stories up the outside of the building to enter and steal my toothbrush greater than in the past? (there is a safe in the room) to safeguard my valuables, such as they are.
I was told to "turn on the air conditioner. Why would I want to "condition" the terrible air which was recycled, not exchanged or filtered for fresh? San Francisco is blessed with good air from the Pacific, a decent breeze can flush air heavy with fumes...FUMES.. from paint and new construction.
The assumption I must draw is that the Holiday Inn group believes the chances I might hurl myself from the window or do a criminal act outweigh my discomfort from sleeping poorly because of an energy consuming noisy device that does not clean poor quality air...The carpet was clean, new and still outgassing as new synthetic carpet does.
Thank you for taking such good care of me because evidently I am considered by the wise and benevolent corporation incapable of doing so for myself.
However I am able to generate sufficient capital to gain entry to their hallowed halls, after which I don't matter...GOT YOUR MONEY, NOW LEAVE PLEASE...Sound familiar?
Incidentally please put decent coffee in the room, I will pay the additional seven cents to cover the cost or should I bring my own with me in a tool box to open the window?
WHY DO YOU HAVE THE RIGHT TO "MODIFY" MY REVIEW?
November 13, 2013
Rated 5.0 out of 5.0 by Dbone1d Awesome Stay and Tremendous Staff!
I had such a great stay at this hotel. No complaints at all. Just wish I had longer to hang out. Great location. Quiet , comfortable room and your staff are beyond friendly, pleasant and helpful. So nice to experience that type of friendliness and warmth in a place of business such as this. Keep up the great work and I Iook forward to another stay soon!
November 13, 2013
Rated 5.0 out of 5.0 by juliett Met and went past my expectations.
Everything I asked for was delivered. I enjoyed my stay and would return there if the occasion comes up.
November 12, 2013
Rated 4.0 out of 5.0 by WindyCityCowboy Good value
Comfortable clean centrally-located hotel.
Very friendly staff.
Restaurant needs better food quality and options though
November 7, 2013
Rated 2.0 out of 5.0 by pylt Far too noisy, and few/no vegan/healthy menu options
While the staff tries very hard to serve their guests, the hotel itself has only a half-complete feel to it renovation. Both the windows and the HVAC units appear to be straight out of the 70's, and it shows: the remarkably noisy heaters and street noise that passes through unimpeded into the rooms makes sleep difficult.
Lastly, the restaurant menu choices appear to favor remarkably poor food choices with little or nothing for vegans that prefer to avoid the dozens of diseases that come from consuming animal flesh.
Sadly, a poor example of what a Holiday Inn should be. I hope the management finishes the renovation correctly, and soon.
November 6, 2013
Rated 5.0 out of 5.0 by Cindy73 Excellent Hotel
Very clean, friendly staff, good location, and excellent room layout. Concierge staff very friendly and helpful. Highly recommended. First choice for future trips to San Francisco.
November 6, 2013
Rated 5.0 out of 5.0 by Jenny26 Spectacular View
We were on the 23rd floor on the corner of the building and the view was spectacular. This was an expensive room but it was worth it and very comfortable. We were close to our daughter who lives on Nob Hill and they were just married on Saturday night in Sonoma. The location was perfect. We were very pleased with our stay.
November 3, 2013
Rated 5.0 out of 5.0 by Amydt Excellent service, convenient location, stunning views
Very friendly staff. At check-in, "Baker" was very helpful and friendly, and made us feel at home. Room was always clean and had everything that we needed. The view and location are perfect for first time visitors
November 1, 2013
Rated 5.0 out of 5.0 by Rose99 Great Service, comfortable bed and great view!
This is the first time we stayed at the Holiday Inn Golden Gate and we were pleasantly surprised. Beautiful room, great view and very friendly staff! Next time we visit family in San Francisco we will stay there again!
October 30, 2013
Rated 4.0 out of 5.0 by mef623 Nice hotel for the price
Nice hotel for the price. As a Platinum, I was upgraded to the 25th floor with a great view of the city. Location is just okay, depending on where you want to be in the city. Added bonus of cable car turnaround right outside the hotel.
All staff was friendly, particularly Anthony at the front desk.
October 25, 2013
Rated 5.0 out of 5.0 by Holidayingduo Good position, excellent bed and services
Found the hotel to be on the Tram line which made transportation very easy. Extremely comfortable room/bed and coffee machine first class and easy to use ! Did not use the pool facilities. Would stay again and recommend. Did not recognise UK IHG Priority Card Member and therefore no points !
October 22, 2013
Rated 4.0 out of 5.0 by pakeman nice stay
lots of eating place nean by from high end to cheap.. transportation close by.... hotel bar need to open earlier then 4:30 pm
October 21, 2013
Rated 4.0 out of 5.0 by BilMar Convenient location, friendly staff, good value
Clean & comfortable room. Excellent view of the SF bay fm the 26th floor room. Slight mix up on our request for early arrival inadvertantly noted as a late arrival and therefore had a rather extensive wait b4 gaining access to the room. However, in view of the room we did get, in retrospect the wait was somewhat more tolerable. In that regard, we want to especially acknowledge and thank Anthony at the front desk. Also, the maid service was excellent.
October 20, 2013
Rated 5.0 out of 5.0 by Billie7 Incredible service, great rooms, perfect location
This hotel has the best service I've ever received anywhere. We've been staying at this hotel for the past 5 years, and they've never let us down. Their employees could teach customer service.
October 16, 2013
Rated 5.0 out of 5.0 by haluska Our San Francisco Experience
What a hotel!! We truly enjoyed our stay for 3 nights while we toured San Francisco. The best part of our room on the 26th floor was the spectacular view! The corner room was awesome! Our room was beautifully furnished and clean. The staff was friendly and helpful. The shop on the main floor provided good tips for our tours and transportation. We were able to rent a car with ease for the remainder of our California adventure. Lastly, we were able to print our boarding passes for your flight home right in the hotel. I highly recommend this beautiful hotel!
October 15, 2013