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Rated 4.1 out of 5 by 242 reviewers.
Rated 5.0 out of 5.0 by Welcoming, Warm and Friendly On arrival we was greeted by the friendly reception team and were recognised as IHG Reward Members with express check-in. As this was our first stay at Maidstone Holiday Inn, we had a few questions regarding breakfast, check-out etc., all of which were answered in a very informative manner. The young lady even took our reservation for the restaurant that evening. We then went to our room which we found to be very clean and spacious. We were joined for dinner by three other adults and one child and the service and food we received were exceptional. We both found the hotel very quite and both had a very good, comfortable nights sleep. Check-out was just as quick and as friendly as check-in and we found all of your Reception staff extremely helpful and very friendly. It was great that the hotel also had a free pool and health club and my partner enjoyed his swim before his breakfast in the morning. We had ample choice from the Buffet Breakfast and it was all lovely and hot. Overall we would defiantly recommend this hotel to any of our friends and relatives - A great Hotel in a great location,. November 13, 2014
Rated 4.0 out of 5.0 by Pleasant hotel and excellent staff Simply a very relaxing stay without any problems. We didn't use the restaurant as we were out and about. On one evening we had a bar meal and it was excellent. Just one slight quibble - why do most IHG hotels only offer Boddingtons in the bar. It would be very pleasing to have a choice of bitters , especially one that is local to the area. November 12, 2014
Rated 5.0 out of 5.0 by Efficient and comfortable hotel with good service All one would expect from a Holiday Inn. The only problem was finding it as my Tom Tom satnav gave varying and random instructions - a common problem according to the check in staff. At breakfast it was not indicated clearly how one could get just a continental breakfast rather than the (expensive) full English. The wine by the glass at dinner was not up to the standard of the meal - particularly the complimentary glass. Cool coffee at breakfast was rapidly replaced with an apology from attentive supervisor. November 11, 2014
Rated 4.0 out of 5.0 by OK - Good Enough AS HI goes this one is better than most. More roomy and some better facilities. Food at breakfast is adequate but Dinner has a heavy menu which is typical of of this type of hotel. Would be nice on longer stays to have a bit more variety (quality) and less quantity. Service was generally good apart from one night at dinner when restaurant was barely more than half full. Noise from outside room was noticeable and would have been very annoying if I had spent more time in room. Internet/Wi-FI was unacceptably poor. Needs improvement. November 9, 2014
Rated 5.0 out of 5.0 by Fantastic Service and great value for money Exceeded my expectations. The staff were fantastic and the rooms was confortable. Great variety of food with generous portions. I would definitely use Holiday Inn again based only on my experience and Seaven Oaks November 7, 2014
Rated 4.0 out of 5.0 by Good Hotel, very helpful staff We were 3 couples up for the Brands Hatch race meeting and stayed for 2 nights at your hotel (as we have done before). There was a small Wedding Party on the Friday and a Dinner and Dance party on the Saturday evening, both events using the main reception area and an adjacent function room. The bar service was very slow at times as only two bar staff on duty. A problem for us occured on the Saturday evening because even though we had booked a reservation in the restaurant we had to wait 40 minutes for our food as the staff were serving the guests at the function. It is unfortunate that a function should take precedence over residential guests.The staff however were very apologetic, helpful and polite at all times. The service last year was excellent as there were no functions on the two nights we stayed. We will probably only use the hotel again if there are no functions during our intended stay. November 6, 2014
Rated 5.0 out of 5.0 by fabulous stay highly recommend, fantastic customer service, spacious rooms and a tasty meal. November 5, 2014
Rated 5.0 out of 5.0 by Comfortable overnight stay We did not arrive until late in the evening but had a speedy and courteous reception. The room was very clean, with comfortable large beds. The bathroom was clean and fresh with plenty of towels. We enjoyed use of the hotel swimming pool the next morning which made for a relaxing stay after a busy time the day before. We would thoroughly recommend this hotel. November 5, 2014
Rated 5.0 out of 5.0 by Anniversary stay We attended an Anniversary Party and had a great stay, with a dinner set out in the conference suite followed by dancing to music arranged by our hosts. Only point to consider is that the majority of accommodation is on the 1st or 2nd floor and there is not a lift, so for the less mobile ensure that you request a ground floor room, other than that the exercise does you good...... November 5, 2014
Rated 4.0 out of 5.0 by Mr. An acceptable experience, food reasonable in quality but expensive. November 4, 2014
Rated 4.0 out of 5.0 by Good room, shame about dinner. A good looking hotel with good facilities and very pleasant staff. My family enjoyed the swimming pool which was one of the main attractions for us. The bedroom was a good size and had everything that we needed. While the self-service breakfast was really good, the evening meal was rather disappointing. The menu was rather limited and it took over two hours to serve just two courses each night. In summary, if we had opted for just Bed November 3, 2014
Rated 5.0 out of 5.0 by Comfortable and relaxing well placed and easy to find the welcome and service was excellent and you are given the impression that nothing will be too much trouble. A very comfortable place to stay. November 3, 2014
Rated 5.0 out of 5.0 by comfortable room and lounge Rooms are a good size and comfortable, large enough for a family . food in restaurant very good. Breakfast could have been a bit hotter. overall a very comfortable stay and would recommend this hotel November 3, 2014
Rated 4.0 out of 5.0 by Value for money Excellent value for money. Beds and pillows could be a little bit better but everything else was great. November 3, 2014
Rated 4.0 out of 5.0 by Very nice - good service.... I stayed with my family in a 'family room'. It was big and the beds were comfortable. The desk gave my children welcome packages with comics and colouring pencils - which was a nice touch. The restaurant staff were great and made our stay very pleasant. My wife and children loved the swimming pool. I would gladly recommend the hotel to people looking for a break out of the city centre. November 3, 2014
Rated 4.0 out of 5.0 by sons wedding day disappointed my sons wedding here all day spent a lot of money here to find the wedding suite that my son and wife was shown was given to a wedding party who had there wedding else where. NOT November 2, 2014
Rated 5.0 out of 5.0 by Fantastic Hotel would recommend We stayed for two nights it was fantastic value for money staff were very helpful, hotel very clean, swimming pool lovely, food fantastic would recommend it to all... A lovely weekend very relaxing.. November 1, 2014
Rated 5.0 out of 5.0 by Internet availability We were a bit surprised that there was no quickly available internet service. Was told to complete a form when a card would be issued which would enable us to get onto the internet. Admittedly this would then be free but didn't really want to fill in form - would have been better if we could have just been given a password to connect. Also surprised there are smoking rooms - unfortunately we had to have one due to hotel being fully booked. Luckily wasn't too smoky so fine. Not sure how many people have to go in a smoking room because other rooms taken. Do you really need smoking rooms? Do you think guests would prefer no smoking throughout the hotel? (just a thought!). Also felt the bar drinks expensive - but as cannot compare with other hotels couldn't really confirm this. We were so pleased with our stay that these are trivial little comments which could easily be disregarded. October 31, 2014
Rated 5.0 out of 5.0 by room too warm but it was a very warm day/night Excellent location for visits to Leeds Castle, London Golf Club. October 29, 2014
Rated 4.0 out of 5.0 by All good but poor mattress/pillows hence bad sleep Lovely hotel and reception great facilities and lovely big clean room. Unfortunately mattress and pillows where awful and I had a terrible nights sleep. If all mattresses where the same I would not go back October 29, 2014
Rated 3.0 out of 5.0 by Used too many times This is quite a large hotel which is used more for conenience rather than preference. It is very deep and built on a slope which means lots of stairs (no lift) and a very long walk to your room if your are at the back of the hotel. Some of the rooms are dated and tired and need a facelift. The hotel is quite expensive even though we have a corporate rate and I tend to stay at other Holiday Inn's in the same area which are normally cheaper and more modern. I always seem to have to wait at check-out and the last stay was no exception. I checked out at a peak time with a queue of 6 people and only one receptionist. Has a good lobby with plenty of space and seating. very close to the M26 but no real noise issue. As a Gold member I receive free internet which is painfully slow. Some of my colleagues who stay don't have this priviledge and have to pay a high price for a poor connection. Try Rochester or even Ashford North - better value. October 28, 2014
Rated 3.0 out of 5.0 by disappointing sums it up! Room was basic but clean and had a view of a tree up close. Room service was disastrous (first attempt they dropped the tray. Second attempt was cold. Breakfast was very expensive. Cold or undercooked and most items were 'on the way' so had to return to the buffet several times. Chaos... October 26, 2014
Rated 5.0 out of 5.0 by Excellent value for money We stayed for 2 nights over the weekend of the British Superbikes at Brandshatch. The location was ideal, the service was excellent. The staff were so helpful and friendly, nothing was too much trouble. The service provide to myself and family was 1st class - would highly recommend. The room was clean and comfortable and we had a lovely relaxing staff between our hectic schedule at racing - thank you October 24, 2014
Rated 1.0 out of 5.0 by Awful Experience Room smelt of mould/damp. Dirty Slow getting drinks at bar Breakfast quality of food low Overall tatty and tired rooms. October 21, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Friendly staff who make you feel welcome. Excellent hotel for both business and pleasure. October 17, 2014
Rated 5.0 out of 5.0 by Lovely, comfortable hotel and great value for money This a very nice, comfortable hotel. The rooms are very spacious and clean and it is wonderful that you can still book smoking rooms. The rooms are equipped with everything you can need. Has a very nice courtyard garden and comfortable lounge area. The staff are very friendly and helpfull. The bed, breakfast and dinner deal is absolutely fabulous value. Have stayed here twice now and will definately be back again. October 12, 2014
Rated 4.0 out of 5.0 by Business Trip Only main issue is that the post code doesn't work with sat nav systems. Had to call reception who explained the best way would be to head back towards London, join the motorway and take junction 2a off then immediately turn left, once we had done this it was easy to find, however starting point was Tunbridge Wells and ended up driving miles past it on and having to turn back on ourselves. Recorded directions are only if you are coming from the Dartford Tunnel/Bridge which we were not so far from helpful. Would suggest this is changed and someone asks the reception for the correct directions which can then be recorded. Would have made a long business day a lot shorter if we had been able to drive directly to the hotel. You also need to check you IHG membership has been logged this was missing on the booking despite using the online membership forms October 9, 2014
Rated 4.0 out of 5.0 by Ideal Location Maidstone, Sevenoaks and Brands Hatch - make this hotel an ideal location as a base. Good food, service and comfortable rooms. October 9, 2014
Rated 5.0 out of 5.0 by 2 night stay at Maidstone Sevenoaks Holiday Inn Wow what a fantastic weekend perfect place for us and all our friends and family to stay for our local wedding up the road. Relaxing in garden and surrounding bar area fully attentive staff at all times. Swimming pool staff fantastic children very welcome (which is not always the case ) My family and I had the most brilliant time from start to finish. Very clean rooms ample space in double and family rooms loved the tray of tea and coffees especially in the morning!! Great channels of movies for kids at a small cost they loved it. Lastly what a lovely spread in the breakfast buffet continuously filling up trays with food and staff getting anything else you need wonderful attention, children loved the waffle machine yum !! October 8, 2014
Rated 5.0 out of 5.0 by Another great stay Stayed here with my family for the fourth time and the hotel was as ever excellent. Dinner and breakfast were superb and the staff couldn't do enough for us. Mev in particular is very friendly and even made a point of remembering my 3 kid's names - something that often eludes me! A highly recommended Holiday Inn. October 6, 2014
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