Rated 4.1 out of 5 by 185
Rated 5.0 out of 5.0 by marts Favourite
we stay in lots of hotels throughout Europe but this is the family's favourite! WE always feel relaxed and refreshed even if we are only staying a night!
August 27, 2014
Rated 5.0 out of 5.0 Can't be faulted.
Booked on the internet and the whole experience was excellent. All though understaffed in the kitchen area the service was great. Breakfast was up to standard and the room clean and comfortable. The swimming pool was clean and warm. Will be using this hotel again.
August 26, 2014
Rated 4.0 out of 5.0 by clem14 Good hotel but overcharged and no help in resolving this
We booked a room for 2 adults and a child with dinner and breakfast,and paid upfront with an additional 25 pounds to cover charges to the room. The hotel seemed good, nice room,helpful staff, we enjoyed the pool and gym, dinner was ok apart from a grumpy cook being rude, we had 6 drinks which would have been covered by the extra £25 payment. We would have recommended this hotel. However, a few days later we found an additional charge of over £85.00 had been made to our bank account, called the hotel on the premium rate number and someone promised to call us back, there was no callback. We emailed ihg customer relations who promised a response within 48 hours from the hotel, 49 hours later no response. Called the premium rate number again and the person at reception said they would call back in half an hour, 3 hours later and again no call back.
We have not even had a courtesy call to say someone is looking in to it, just being ignored.
If you want an experience like this then go ahead and book
August 23, 2014