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Rated 3.6 out of 5 by 184 reviewers.
Rated 4.0 out of 5.0 by Greeted by smoke and cigarette butts It is a great pity that the first impression of this hotel is one of smokers standing at the main entrance puffing away, and cigarette butts on the floor. Surely the hotel can provide a smokers room and eliminate the need for children and non-smokers to walk through clouds of smoke. November 18, 2014
Rated 5.0 out of 5.0 by Comfy bed Great customer service, and room thats to a high standard November 14, 2014
Rated 4.0 out of 5.0 by general comment usual good service at HI Shepperton. dinner good value for money. hotel reasonably quiet on this trip which was unusual but pleasant. would recommend to travellers. November 13, 2014
Rated 4.0 out of 5.0 by Great business hotel Friendly staff providing a good service to make my business stays more enjoyable November 11, 2014
Rated 3.0 out of 5.0 by Comfortable bed, room tired and aircon unable to switch off Comfortable bed, room tired and aircon unable to switch off November 10, 2014
Rated 4.0 out of 5.0 by Comfortable room Clean comfortable room, bathroom was in need of refurbishment, Friendly helpful staff, shame the hot breakfast items were all cold November 10, 2014
Rated 2.0 out of 5.0 by No Heating in Room Arrived late to find no heating in my room. The air conditioning was broken and this appeared to have been the case for at least a few days. Can't believe the hotel was still using this room with cold outdoor temperatures. Staff didn't inform me of the heating issue when I arrived and only proposed a heater when I raised the issue the following day. Why couldn't they have been proactive and have left a heater from the beginning? Don't feel appreciated by this hotel despite the fact I stay there often for work. Not the first time my room has had a maintenance issue. Is the policy 'wait until customer complains' before doing anything??? November 10, 2014
Rated 4.0 out of 5.0 A comfortable stay We stayed one night and were generally pleased. This is a pleasant, low-rise hotel, which provided a main staircase to access rooms. This was a boon to my partner, who hates lifts, as we've had to use fire exits for hotels many times! Our room was clean, although the hotel is showing its age a little, especially with the bathroom facilities. However, everything worked well. Provision of sockets was ok, but, like a lot of people nowadays, I'd prefer them to be closer to the bed for mobile devices. It's important to note that this hotel is next to Shepperton Marina, down an unlit lane which is some distance away from the station. The nearest bus stop is a 10 minute walk away, so it's not practical for public transport users. Parking is plentiful, however. November 7, 2014
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