Rated 3.7 out of 5 by 252
Rated 4.0 out of 5.0 by Chocoholic123 Quiet and secluded
Hotel perhaps needs a little upgrading as room was tatty and dated. However, the room was comfortable and quiet. Stuck in middle of nowhere and very faceless really, nothing special just good for business overnighters, not really a good place to stay for a romantic break!!
April 15, 2015
Rated 1.0 out of 5.0 by Tige800 Deteriorating standards
I have stayed many times at the Shepperton on business and felt the food and service was of a good standard.
However after a break of a few months taking my family there for four days was very disappointing and I am unlikely to return.
I am unsure what has occurred in that time period , certainly some staff changes are apparent . My main points of criticism are:
Breakfast - has gone from good quality value to , poor - stale breads , overcooked ( to an extreme ) eggs , sauces previously readily available to having to be 'fought over ' by guests , clearing service - obtrusive and poor, generally not a good dining experience.
Evening meal ( only had one here due to poor standard) , again previously evening dining had been pleasant with professional staff , not the case this time with presumably staff trained to a lesser standard although trying to do their best did not seem to be aware of the basics of eating/serving in a restaurant environment. Food quality was better than breakfast but again a lesser standard than that of my previous visits .
Bar service - clearly due to insufficient staff being available - one girl trying to serve hot and cold drinks to not large numbers of guests resulted in several customers commenting on the wait - significant in some cases .
Pool availability - one reason for me picking the Shepperton was to have a facility my grandson could enjoy - this was only possible one of our four day visit as the pool was out of order - although I appreciate breakdown do occur - on asking we received various ( different ) reasons from staff but no apology for the facility not being available , it felt pretty poorly managed.
Check out - clearly having only one member of staff to answer the hotel telephones and try to check out guests at a time that can be fairly readily anticipated points to a disappointing level of management control and vision when guests should be leaving the hotel in a positive frame of mind , not chatting to other guests on how poor the service was.
Overall my and my families experience of the Shepperton was disappointing and not of a standard I expect of an IHG hotel.
April 14, 2015
Rated 3.0 out of 5.0 by Bromhamlass Badly needs upgrading
Booked a room with a sofa bed. Poor grandkids , may as well have been sleeping on springs, it was so awful. Bathroom badly needs updated. On a positive note breakfasts were good.
April 9, 2015
Rated 4.0 out of 5.0 by Pracken-Tapir Aufenthalt 23. bis 27. März 2015
Nett gelegenes Hotel, allerdings keine Restaurants oder Kneipen in unmittelbarer Nähe.
Zimmer funktionell eingerichtet - keine Minibar!
Das Abendessen im Hotel ist mittelmäßig und in der Auswahl begrenzt! Frühstück ist gut, allerdings nicht preiswert.
Fitnessbereich und Schwimmbad sind gut.
April 8, 2015
Rated 5.0 out of 5.0 by whiteman70 parfait
hôtel très bien situé , l’accueil y est parfait ( manque peu être une hôtesse qui parle français ... ) , la propreté et le confort sont au rendez vous
April 3, 2015
Rated 5.0 out of 5.0 by DougM777 Rooms are basic but comfortable, bed comfort is excellent
Staff are excellent in all areas of the hotel and go out of their way to help and provide a comfortable stay in the hotel.
The bar staff are friendly and give good service.
I must make a special mention for one of the bar staff, Kim is an asset to Holiday Inn, she is very polite and has a tremendous personality, a true asset.
April 2, 2015
Rated 4.0 out of 5.0 by Steven77777 welcoming anf friendly staff
after a long day in a conference outside of the hotel i was happy to reach the hotel, the welcome was genuine and i felt comfortable from the start.
April 1, 2015
Rated 5.0 out of 5.0 by rikki32 Great Hotel in Convenient Location
Working in the Office and hae stayed here many times.
Staff are great and in room wifi is good.
Will stay here again many more times.
March 31, 2015