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Rated 3.5 out of 5 by 149 reviewers.
Rated 2.0 out of 5.0 by HI - London Shepperton Overall feeling of hotel from outside and in - is that the hotel is getting a little 'tired' and could do with a good refresh August 14, 2014
Rated 2.0 out of 5.0 Comfortable bed It was nice to have the choice of the quality of the pillows. I needed to have an extra blanket - it would have been nice to have this left in the room and not to have to ask for it. It appeared promptly, but was merely a second duvet. August 13, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Welcoming, friendly and helpful staff.. Wide variety of breakfast choices.. Amenities like swimming pool, sauna and steam room are all free to use. August 10, 2014
Rated 4.0 out of 5.0 by Thorpe park stay WE enjoyed the hotel, The staff were excellent, rooms tidy and clean. Food very good, would stay again. August 9, 2014
Rated 5.0 out of 5.0 by Amazing staff The staff at Holiday Inn - Shepperton were extremely friendly and helpful and went out of their way to make our stay as enjoyable as possible. The rooms were immaculate and were cleaned every day and towels replenished. Having the gym and swimming pool was a real bonus. August 7, 2014
Rated 2.0 out of 5.0 by old plumbing spoiled my stay Check in and parking was okay. No recognition of being an IHG member at check-in.. I was given Room 276. The plumbing is in desperate need of upgrade or at very least maintenance. The bath had water trickling in constantly from the over flow (there was a nasty smell in the bathroom too) When i flushed the toilet the water stopped running through the bath overflow, so the toilet water was in fact running into the BATH! obviously, I did not take a bath or shower and informed reception, who simply said oh yes that's an old problem we have. (no apology, just an explanation). I had an upset stomach the day after so I would avoid making any drinks in this room either - Avoid room 276! I am also missing all my points due to me for this stay and have had to submit a form to get this sorted, which I have never had to before. Not s great stay sadly. August 7, 2014
Rated 3.0 out of 5.0 by Convenient for our needs Big trip visiting friends and scattered family. This hotel was a first visit and we are unlikely to return, unless it becomes better value for money. The public areas are beautifully presented, and well laid out to give a feeling of space. The swimming pool/leisure area sufficient for a quick relax. The bedrooms are incredibly tired and lack the usual Holiday Inn finesse to the finish. Thanks for the air conditioning. Many breakfast items were missing on a Sunday breakfast - fresh bread, cheese, compote, yogurt. As these are the things I prefer in the morning I left hungry. We were quite early for breakfast, these hadn't been put out and used - they just weren't available. The currant pastries were also not replenished during our time in the breakfast hall. We arrived at 7:45 and left at 8:30. August 6, 2014
Rated 4.0 out of 5.0 by Here we are again. We stay at Holiday Inns a lot as they are close to our family. Shepperton is especially nice as it is in such a peaceful setting. Staff are friendly and helpful, and although we usually only have breakfast the food is good. Parking is easy, and even when the hotel is busy it still is relaxing. We return in 3 weeks. August 6, 2014
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