Rated 3.8 out of 5 by 120
Rated 2.0 out of 5.0 by Kchase2013 Non-accommodating staff member
I checked in on Sunday feb 16. Lady who checked me in was very nice and did her job well. She was the younger of the two at the desk and had shorter brown hair.
Once I arrived to my room I noticed I didn't have a fridge which I always have at this property. I had purchased some bottled water and food items that needed to be refrigerated.
I called down and the other lady working at the desk answered. I asked if any rooms had mini fridges. She said not the standard rooms. I replied by saying I've always had a fridge and was normally upgraded or put on the top floor due to IHG membership. She said the room was not reserved that way and I said well the high school I was working with booked it but I've been upgraded every other time.
She made it very clear from her tone and her attitude that she was not about to do anything to help the situation. Was very disappointed. One time I had to stay at the Brandon holiday property due to overbooking here in SF. Starting to think I may regularly stay at the Brandon property now.
Customer service should be about being understanding and accommodating to your guests. If she would have been more understanding and nicer even if top floor was booked I would have understood. Her lack of caring left a bad taste in that property.
February 20, 2014
Rated 5.0 out of 5.0 by Mn1958 Excellent service
They are friendly, clean rooms, great service! Will be back.
February 9, 2014
Rated 5.0 out of 5.0 by Richard from Omaha Quiet, Quick in and out, and Comfortable!
What more could one ask? Second time we've stayed here, and will definitely return! Ask for the 9th Floor - very quiet. Also, a great location downtown relative to some good restaurants and houses of worship, including a beautiful Cathedral of St. Joseph's.
February 5, 2014
Rated 5.0 out of 5.0 by Dar69 Very clean.
Enjoyed the breakfast. Staff was very professional.
February 4, 2014
Rated 5.0 out of 5.0 by squealer Great Service and comfortable bed
From check in to check out everything was excellent
February 2, 2014
Rated 5.0 out of 5.0 by Cathy34 Very Relaxing!
Took a long weekend and had a great time! Everyone was helpful and friendly! Nice rooms and facility! We will be back!
January 31, 2014
Rated 3.0 out of 5.0 by Chad 207 Howeling in the wind.....
We stayed at this hotel in Sioux Falls. Arrived about 8pm on a Monday night. Got our room. Went to the restaurant for a little bite to eat. Had to ask for almost everything, soup was cold, took forever to get our meal and we were the only ones in the restaurant and only about 6 in the bar and no one was eating there. Had to ask for water. Asked for more salad dressing and then it took 10 minutes to get what we asked for.
We had a room with a balcony. Outside door and the wind blew and it was so cold in our room and the door howled and whistled to the point not much sleep was gotten. Clean, yes. Bed comfy, yes. They let us leave our car there all week and took us to the airport and when we flew in at 10pm Sunday night they came and got us and took us to our car. Would I stay there again, probably. Will I eat there again, Probably not. Will I request and inside room with no door, you bet especially if it is in the winter.
January 20, 2014
Rated 5.0 out of 5.0 by castanza0 Very Nice Stay With Our Family
We were very pleased with our stay at this property. They got us into our room early. The room was very nice...clean. The facilities and staff were great. The kids had a great time in the pool. Overall, it was a great experience.
January 12, 2014