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Rated 4.2 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Great staff Great staff always above and beyond helpfull. Lots of parking. Hotel and rooms are very clean July 8, 2014
Rated 5.0 out of 5.0 by Room The room was great. It was not all crowded like most hotels. July 8, 2014
Rated 5.0 out of 5.0 by Large guest room and over-the-top service! Every single staff member went above-and-beyond to ensure I felt very well take care of, even those just passing in the halls... and they all thought ahead so I didn't have to ask for anything! My room was much larger than I expected, and exceptionally clean and up-to-date; the A/C worked perfectly; the mattress and pillows were extremely comfortable; a surplus supply of soft towels were in the large sized bathroom. My only disappointment was mini-fridges were not standard in the rooms. I was offered to have one reserved but without guarantee that it'd be available. The staff offered to let me use theirs behind the front desk, but that's not convenient. I was told there would be one in each room after the renovation next year. July 3, 2014
Rated 2.0 out of 5.0 by Poor towels and carpet in guest room. I felt dirty after taking a shower and drying off with a stained un-white towel with several hairs on the towel. July 1, 2014
Rated 5.0 out of 5.0 by Fabulous Hotel We had an excellent experience at this hotel. We ordered room service and the waiter was very pleasant. The food was delicious. The room was lovely, quiet, and very clean. The employees go out of their way to help you. June 26, 2014
Rated 5.0 out of 5.0 by great place to stay The hotel was very easily accessible from the interstate, lots of restaurants nearby, the staff was very friendly and helpful. Rooms were spacious and clean, the kids loved the pool area. We will stay here again. June 24, 2014
Rated 5.0 out of 5.0 by great service and staff Mackenzie the Breakfast hostess is wonderful I have been at this hotel for 4 months M-F every week. Great staff it has been a wonderful place to stay June 23, 2014
Rated 4.0 out of 5.0 by Vacation 101 The overall stay was good since all we did was sleep one night. I would have enjoyed a larger tv. We would have enjoyed a free small breakfast like most hotel give to their customers. June 23, 2014
Rated 3.0 out of 5.0 by Rooms Very clean ,well kept ,confortableLike your inside courtroom.The waterfall was beautiful. June 18, 2014
Rated 5.0 out of 5.0 by Stay Excellent. I enjoyed my stay. I was able to travel and stay within my budget. June 18, 2014
Rated 5.0 out of 5.0 by very Comfortable Stay I would stay here again. A little pricey, but not too bad. June 17, 2014
Rated 4.0 out of 5.0 by courteous and friendly staff nice and clean hotel. wished the other elevator would have been working. parking adequate for conference . June 17, 2014
Rated 5.0 out of 5.0 by refrigerator I had no refrigerator in room and hotel was out ask for name put on list, however never got one the 4 days I stayed June 16, 2014
Rated 5.0 out of 5.0 by Very comfortable hotel I felt relaxed and comfortable during my recent stay. The staff was pleasant and helpfull. I would stay here again. June 12, 2014
Rated 2.0 out of 5.0 by Booking error I made the reservations for five people, two couples, one with a son for June 5-7 to attend the CSS Synod Assembly in Springfield, MO. First off, the confirmation number never arrived via email as I was told it would. I had to call back twice to get the confirmation number. It never did arrive via email. Second, when the guests arrived to check in, their reservation was for smoking rooms. They were told that is what was reserved. However, I know these people do not smoke and would never have requested a smoking room. A non-smoking room was found for the couple with the son and the other couple took a smoking room. So even though I was not a guest, I want to express my displeasure at this poor quality of service. June 11, 2014
Rated 5.0 out of 5.0 by Very Nice Facility and Service My room was very quiet, attractive, and comfortable. (No, the towels are not soft, but they are clean and plentiful.) They do not provide a lot of high end touches, but everything was fresh, current, and spotless. The fitness center had all new high-end equipment (4 treadmills, 2 ellipticals, a cycling machine, and free weights) and a nice flat screen television. It was one of the best fitness centers I've found in a hotel. Everything worked perfectly. I had one evening meal in the restaurant and found the service, food (and menu selection) to be very good. Hotel staff were very efficient and welcoming. We left a cell phone behind by mistake and they contacted me as soon as the discovered it (which was luckily before I left town.) June 9, 2014
Rated 5.0 out of 5.0 by great service Any time something was needed for a meeting room it was quickly and pleasantly attended to. The rooms were ready when we were ready to use them. June 8, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We only stayed one night. But the room was spotless and very comfortable. We didn't eat at any of the restaurants but the drinks at the bar were great. Reception desk personnel and hotel staff were pleasant, efficient, and we didn't have to wait for anything. Including the extra towels and sheets we requested. June 5, 2014
Rated 3.0 out of 5.0 by A little on the disappointing side. We had lots of trouble with our keys, the elevators where down to one, the TV cut out periodically and the price isn't what I thought it was going to be. June 4, 2014
Rated 5.0 out of 5.0 by Plenty of Towels Did not have to request extra towels and wash clothes. Bathroom was well stocked and clean. Beds were comfortable. June 2, 2014
Rated 5.0 out of 5.0 by Recent stay I recently stayed at this facility due to a last minute business trip. I booked hotel as it was close to the highway. Everything about the hotel was clean, pleasant and business like. Plenty of dining establishment choises within walking distance including the in house facility. June 1, 2014
Rated 2.0 out of 5.0 by Steve 32 4/4/14 Had a reservation, got to the hotel checked in and went to room couldn't get in. Went back to desk and got new keys and still couldn't get in so the manager got us in and said he would give us new keys then the phone rings and they told us we were in the wrong room( that's why the key didn't work). Now we had to move. Very POOR management. So we packed up and moved to another room. NO apology or NO discount, NO NOTHING!! Also this hotel has no free breakfast. And only One of the TWO elevators worked. Not a good stay. April 9, 2014
Rated 4.0 out of 5.0 by Not Bad I was worried when I checked I'm as there were teenage sports teams checking in. It took about 5 minutes for anyone at the front desk to acknowledge that was standing there and then the guy at the desk that I guess was getting ready to get off work was snotty enough that I almost just told them to cancel my reservation, but I ignored his horrible attitude and went on. The elevators are about the scariest elevators under ever been on. However the cleanliness of the room and the public areas was spot on for me, and I am VERY picky about cleanliness. The room was spacious and comfortable for the price. However you had to have the TV remote in a very specific spot for it to work. The heat/air unit, much like a hand full of other things throughout the hotel, were out dated but still worked fine. I would be willing to stay here again and give another try because it truly was so clean. April 8, 2014
Rated 5.0 out of 5.0 Great expeience I was traveling and needed a one night stay. I couldn't expect any better, the staff was top notch, the room clean, comfortable, and up-to-date. I now plan to use this hotel on a regular basis. April 6, 2014
Rated 5.0 out of 5.0 by Nash & Sadie Great place to stay - large comfortable room & beds/pillows. Friendly staff. In-house restaurant has a relaxing atmosphere & good food. Not our first stay, and will stay here again. Recommend it. April 5, 2014
Rated 4.0 out of 5.0 by Arizaona Queen We stayed at the hotel twice in 2013, once in February 2014 and our last visit in March 2014. Our last stay in March was different than our previous stays and very disappointing. Our room smelled terrible, not in as good repair as our previous suites, and even towels were so thin and rough to the skin. When we voiced our concerns at front desk, the staff was very concerned and offered us two free breakfast tickets to compensate for our disappointment. We enjoyed our breakfast, but were not well rested after our restless night. The smell was coming from the vent in the entry hall, and kept us from sleeping, even though we had windows open all night. April 3, 2014
Rated 5.0 out of 5.0 by Great staff Our soccer team (and several other teams) stayed and the kids ran around and had a great time. The staff was very patient and kind. It was a great experience for our family. Thank you Holiday Inn and thank you Springfield! April 2, 2014
Rated 2.0 out of 5.0 by Loud Tried to take our 3 yr old to pool. Had a soccer club there and another group of kids was hit w balls went to go to lobby kids kicking soccer balls all throughout lower levels screaming kids were rude an loud late then early am got no sleep don't get to enjoy the pool w my kid went to dinner asked for a shot was made wrong served in a drink glass didn't fix And was still charged April 2, 2014
Rated 5.0 out of 5.0 by Great Property I always look forward to my trips to Springfield MO. The hotel is consistent with the same professional staff in place over several years. The bartender has been there for quite awhile as well. April 1, 2014
Rated 5.0 out of 5.0 by Very large & impressive! Beautiful hotel! Large rooms & very nice decor. Staff was very friendly & helpful. Has a restaurant but is also situated by other well known eating establishments. March 26, 2014
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