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Rated 4.3 out of 5 by 190 reviewers.
Rated 5.0 out of 5.0 by excellent sleeping bed found the mattress to be most supportive. unfortunately I found that this part of the customer review was somewhat more demanding than I wanted to do, but in order to continue on I have to submit a written comment that is more than I wanted to do............. November 20, 2014
Rated 4.0 out of 5.0 by Good Value for the Money We stayed here while attending a sporting event nearby. We were here with 170 kids and adults of our sports club. The kids enjoyed the pool, fitness and hot tub areas. The big draw after the banquet dinner in the ballroom was the huge bowling alley attached to the hotel, called Parkway Lanes. Kids and adults alike had a great time!! There was a bar for those who wanted a social drink, and after 9pm, the regular lights were dimmed and disco balls and neon lighting were turned on and fun music was turned up!! It was way better than everyone retiring to rooms and watching TV - very social and you could walk inside directly from the hotel! The rooms were quite standard, but clean and neat, and we were in a very quiet area. Staff was very friendly and accommodating. There is a huge brand new outlet mall 10 minutes away which looked interesting. It's right by the Garden City Skyway bridge. November 20, 2014
Rated 5.0 out of 5.0 by Stay and relax and have fun My daughter and grandson came to St. Catharines for a few days and we treated ourselves to a stay at Holiday Inn. It was purely for relaxation away from our daily routines. From check in to check out, we packed in a lot of fun with swimming, hot tub, bowling, dining. The black out blinds ensured that we had a good night's sleep which is sometimes a problem in a hotel. The beds were extremely comfortable and the pillows are even embroidered with SOFT or FIRM. Yummy. Having a coffee shop in the lobby with drinks and snacks was great with a little six year old. We didn't use it, but with a microwave in the room and entrees in the freezer section of the coffee shop and salads and sandwiches, you could even make your own meal in your room. There is also a forest themed dining room right on site. Overall, with just a one night stay, we felt we had had a vacation. All in one stop shopping! Great! And in a few minutes, you can be on the QEW to Niagara Falls or Toronto. November 18, 2014
Rated 5.0 out of 5.0 by Enjoyable stay Clean comfortable rooms, restaurants in close proximity, helpful staff November 17, 2014
Rated 3.0 out of 5.0 by Great hotel and service but not during junior hockey season (Sat. nights) This is a great hotel which delivers good service, nice room, and the hotel offers easy access to highway and local wineries but I would not recommend during junior hockey season (Saturday nights). Funny that I'm charged extra for having a small non-shedding dog but both our dog and us were bothered/disturbed by unruly children running around the hallways until late at night...they should be charged a premium for excessive noise. Also, I was told at the front desk that since I used points for my stay (points cash) I was not eligible for Platinum Elite benefits - I was not aware of this (even though the cash portion was between US$100 - US$200 in addition to points used so it wasn't a "freebie" in any way, and that is on top of the pet premium paid). A summer stay at this hotel would likely be a better choice (except that IHG members won't get any benefits on points bookings). November 16, 2014
Rated 5.0 out of 5.0 by Clean, quick and comfortable Lovely and clean hotel in St. Catharines. Front desk staff were efficient and friendly. Visited family in the area so didn't use the restaurant or other facilities. November 10, 2014
Rated 5.0 out of 5.0 by Was A good Stay I went to visit some friends for a birthday and was happy to stay, I would recommend. My only issue is the price for a single night was quite high, I stayed in a king executive room which was only 4 dollars more than a standard room, Bring the price down a bit and I would likely tend to travel more often and stay here. The pool was good water temperature was excellent, Jacuzzi was decent too. Staff was pleasant upon arrival and departure, had no issues with room but I was only there for one night and spent most of my time out of the hotel. Bed and pillows were comfortable. November 6, 2014
Rated 3.0 out of 5.0 by noisy room The biggest complaint was that the room had a loud ventilation fan. When I bought this to the attention of the staff at the front desk, they were not helpful and said that there was nothing they could do. This is an unacceptable response. If I had not figured out that the thermostat turned off the fan and ventilation it would have been unbearable. The problem though was that it meant no airflow for heating or cooling. I will not return to this hotel. November 6, 2014
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