Rated 3.5 out of 5 by 58
Rated 1.0 out of 5.0 by GinaO Disappointed
When I booked this hotel room I was very happy with what I saw on pictures. It appeared to be a classy yet affordable place to stay. The Lobby was beautiful and the customer service at the restaurant was great, the only exception was a young lady who attended my concerns at the front desk. The room that I was assign smelled so bad it was a mixture of bad urine with bad sewer smell all over the room specially the bathroom. After explaining the disgusting smell to the young lady at the service desk she said they had no more rooms available (meaning I was stuck in a filthy room) I was completely disappointed and requested a change immediately. They send someone to clean the bathroom only to realize that soap and a water spray bottle was not going to fix the bad smell in the room so they gave us a different room. I wish this was a joke but it wasn't and I truly feel bad because the service at the restaurant was great and so was there food but in the back of my mind I had so many questions regarding how clean was this hotel. I explained to my sister who traveled with me that it is not that we are supper clean freaks yet the fact that we are paying a good amount of money in the hotel as well as in our dinning we should expect quality service. Would I go back? UPSOLUTLY NOT, would I recommend it? I would suggest to call ahead and request a clean room. One last thing there is plenty of noise and the beds are not that comfy but in a need of a quick stay this hotel might just work perfect if you call ahead and make your request before your day of arrival. Best of luck and thanks for allowing me to share my experience.
July 21, 2014
Rated 4.0 out of 5.0 by gkmb5 Short stay
Good stay, would stay here again in the future. Clean, great staff, secured parking, felt safe.
July 18, 2014
Rated 4.0 out of 5.0 by gkmb5 Short Vacation
As expected from Holiday I enjoyed my stay here, felt secured even thou I was in TJ Mexico, Ace is very secured and located in a nice part of TJ. I only had 2 small suggestions for the hotel, on one occasion I asked for a razor blade and they said they would take it up my my room but it never showed up I had to go down and pick it up. On a second situation I waited for pool towels for over 1 HR until I asked again and a hotel personnel personally brought them down to me and apologize for the front desk forgetful service. Other than that it was a great stay.
July 17, 2014
Rated 3.0 out of 5.0 by jlanzago Cada día peor
Me he hospedado varias veces en este hotel y mi experiencia ha sido de menor calidad. Habitaciones muy ruidosas - tanto de la calle como de las bodas y eventos que se hacen en el hotel, que se escuchan. La calidad de las toallas es pésima, se ven percudidas. Durante la estancia el Internet Inalámbrico no estuvo disponible por varias horas porque se había ido la luz y tenían que resetear el servidor, cosa que se tardó demasiado tiempo.
July 16, 2014
Rated 2.0 out of 5.0 by EnEv Not as i expected
Toilet flooded, then they moved us to a room that half of the carpet was wet due to "ac". kept my ID just to use a towel didnt return it until i returned the towel.
July 9, 2014
Rated 5.0 out of 5.0 by Gori el baño
Resulta muy elegante que las puertas de la regadera sean de cristal, y que corran ligeramente.
El acrílico donde se deja el jabón, champú y crema es bonito.
La llave del agua de la regadera, es única, ya que nunca había abierto una llave dándole vuelta a la derecha y de ahí empezar a templar el agua. es muy cómodo ese sistema.
En cuanto a la presión del agua, ésta es ideal tanto para despertar, como para relajarse.
June 30, 2014
Rated 5.0 out of 5.0 by Vic & Sue Excellent Service and Amenities
My husband and I have stayed at this hotel on numerous occasions for several years. I am happy to say that Josue and his staff have met and/or exceeded our needs during each one of our visits. The entire property is kept clean and moreover, as a woman I feel comfortable and safe as there are always security guards on duty. I don’t speak Spanish; however, most of the employees speak English (if not, they will make sure to let you know and guide you to someone who does). We have stayed in the King Suite, which is absolutely stunning; even the standard king rooms are a perfect fit for us. The suites have a mini refrigerator, which is a huge convenience and the spa is an absolute delight. It seems like they are always doing some sort of remodeling to make their guests experience even more enjoyable. During Christmas, they put on a grand display – including a Nativity Scene! I noticed that a lot of people have held several gatherings in the restaurant so there is always some type of friendly activity going on. We choose to stay at this particular Holiday Inn and no longer bother searching for another venue. Upon our arrival, we are always respectfully greeted and offered the best service up until the moment we check out. We're already looking forward to our upcoming trip next month!
June 26, 2014
Rated 5.0 out of 5.0 Excelente Servicio
Me encantaria que se tomara encuenta como Hotel Modelo de la cadena Holiday Inn, este en particular, para que el personal de otros hoteles de esta cadena aprendan las buenas practicas y las repliquen a todos los demas hoteles.
Creo que esto posicionaria a la cadena Holiday Inn como unica en el Pais.
June 24, 2014