Rated 3.6 out of 5 by 29
Rated 5.0 out of 5.0 by Blank1 Thank You for Your Stay at Holiday Inn TIJUANA ZONA RIO
Thanks, we enjoyed the stay at the hotel. The room are cleaned and comfortable. Thanks
November 21, 2013
Rated 5.0 out of 5.0 by Chava Excellent Front Desk Experience
The personnel at the front desk are very courteous and made my check in and check out a very pleasant experience. Hope the remodel finishes soon though. I had a great experience at this hotel
October 15, 2013
Rated 3.0 out of 5.0 by Humberto99 Need improvement
The hotel is in a good zone, however the staff is not very friendly or hospitable. The room I got was next to a heavy traffic street and I could hear all the noise from the traffic as if there was no window. The bathtub had a dent in it that made it look like it was dirty. I was not welcomed as a Platinum member by the front desk or offered a room upgrade, I got the impression the staff is not properly trained on this and in being more friendly and accomodating. In the second morning of my stay I was charged more for the breakfast buffet than the previous morning and when I asked why the waiter was not able to respond and asked me to pay what I was being charged, I had to call the manager to have the issue resolved. Their staff need more training in total customer experience.
October 14, 2013
Rated 2.0 out of 5.0 by Viajero2013 Mi estancia en el H.D,I Tijuana
Es uno de los hoteles de la cadena Holiday Inn que a mi parecer tiene los niveles mas bajos comparados con otros de la cadena, arriba del Holiday inn de cd.obregon, el principal problema en las habitaciones es que son ruidosas del transito donde esta ubicado el hotel, es necesarias las ventanas aisladas del ruido, siento que estoy durmiendo en la calle.
El mobiliario esta en buen estado, y el personal tiene una excelente actitud de servicio, basicamente las instalaciones son el problema, es un hotel viejo, que ha cambiado varias veces de franquicia.
El servicio de internet WIFI es otro problema, mucho que desear, bajo nivel de señal, mala conexion.
Urge que mejoren porque me vere en la necesidad de cambiar de cadena hotelera.
September 25, 2013
Rated 4.0 out of 5.0 by MLo80 Excelent Option to stay Tijuana
Excelent Service!!! and it is an excelent option to stay in Tijuana. The room are confortable and nice to relax and sleep.
September 25, 2013
Rated 2.0 out of 5.0 by edo6013 Some fails
Very stained room carpet.
Bad TV reception
Suden change of TV channels
Non working phone (had to find plug)
No safe box in room
Non working remote control
Elevator seemed in bad shape
September 20, 2013
Rated 4.0 out of 5.0 by penbuddy hard mattress
Our stay was short but decent. Mattress was hard.
We felt safe in the hotel because we trust Holiday Inn chain.
September 13, 2013
Rated 3.0 out of 5.0 by Visitor2TJ Decent Hotel
Room was nice and comfortable
Staff was friendly
Lobby area was warm (not hot but not comfortable)
One of the elevator was making scary sound when stopping at floors.
Ice not available on floors but on ground floor in employees only area.
Bathroom flush was weak.
September 5, 2013