Rated 3.8 out of 5 by 175
Rated 5.0 out of 5.0 by Squev Staff were great!
Everyone, from the woman who arranged an early check in for us, to the woman who checked us in, to the men in the dining room at breakfast, they all were extremely helpful and accommodating.
October 2, 2013
Rated 4.0 out of 5.0 by AJAL Good Value and Great People.
Hotel is perfectly located, close to local restaurants and airport.
People are very friendly and helpful, specially reception.
*Room Service Food: service was on time, food was average to below average.
*Some of the rooms are worn down, I have to fix a couple of drawers on my last 2 visits.
*Pool is great.
October 2, 2013
Rated 5.0 out of 5.0 by Samanne Great service
Was pleasantly surprised by helpful and pleasant attitude of the staff. Being from out of town we appreciated the welcoming approach. Also great location.
October 1, 2013
Rated 4.0 out of 5.0 by Tailspin43 Comfortable beds, quiet, and restful
Overall a pleasant experience. Location is central to getting into city.
September 28, 2013
Rated 3.0 out of 5.0 by Alexis1 comfortable
Comfortable bed, comfortable room, privacy, enjoyed pool, hot tub, sauna
September 26, 2013
Rated 4.0 out of 5.0 by Tim88 Heated floor and fresh coffee
Easy access to and from airport. Beds and bathroom were very nice. I think the bathroom floor was heated. Fresh coffee in lobby made for refreshing end to my holiday inn stay.
September 25, 2013
Rated 4.0 out of 5.0 by RWJC Positive experience
We stayed here last Thursday as we were enroute to Niagara on the Lake the next morning with friends coming from downtown Toronto. The airport shuttle was very convenient and not much of a drive to get to the hotel. The front desk staff on check in and then Friday morning were exceptional.
The room was great and the complimentary internet is a good feature. The 24 hour availability to the fitness room is a big plus for us. We particularly enjoyed the pools which are long enough to do lap swiming whether you choose to go to the indoor pool or adjacent outdoor pool.
Some of the common areas were under active refreshing and they needed it. The restaurant and bar were both good. We felt we had good value when we opted to go with the "buffet breakfast included" option.
The pricing overall was quite good. We'd definitely stay here again if we were in a stop over situation.
September 24, 2013
Rated 4.0 out of 5.0 by Rbusiness Nice room and great service
Nice hotel easy to find and great service
Will return soon for business
September 21, 2013
Rated 2.0 out of 5.0 by BermyGirl Convienent to airport but needs updating
It was nice it was so close but it smelled like old wet carpet. This hotel is good for a short stay.I dont know how I would have done it if I had more than one small child. The bathrooms were very small.
September 11, 2013
Rated 4.0 out of 5.0 by OneHappyCamper Surprisingly impressive
I was apprehensive before my stay because this hotel was built in the 1980's while the other location was a newer build. I was not disappointed one bit. The rooms are well appointed with extremely comfortable beds and beddings. The tv channels are just enough to keep you entertained and the writing desk and seating desk were ideal as they gave me variety in where I could sit to read, write and work. The two pools really are a treat and they're salt water too! No powerful chlorine smell or ridiculously dry skin. The food in the restaurants were a little over priced but you pay for the convenience of not having to go out. I'd definitely stay here again.
September 5, 2013
Rated 1.0 out of 5.0 by Alex738 Bad experience
I wouldn't recommend this hotel to my worst enemy never going back coming in with 2 children and a pregnant wife no one to help with 4 big suitcases rooms were dirty with poop in the toilet no one desired to flush with parents screaming at there kids in the hallway
Very very bad
September 5, 2013
Rated 4.0 out of 5.0 by toronto333 good value for money
Rooms were clean and comfy. Resturant served a nice buffet breakfast. Pool could have been cleaner, however it didn't bother the kids! All in all perfect for us.
September 5, 2013
Rated 5.0 out of 5.0 by TheFriar Great Service
This hotel, almost across the street from the Toronto Airport, provides excellent service. The staff are extremely polite and friendly not to mention quite accommodating. While the facilities eg: indoor pool were unused, they were available.
September 5, 2013
Rated 5.0 out of 5.0 by kristine01 Wonderful hotel
I was pleasantly surprised. Usually don't stay at holiday inns but after seeing this hotel on line I took a chance. Beautiful hotel, clean, wonderful pools, jacuzzi, and sauna for my kids. Breakfast buffett was a great way to start our day. We drove to Toronto but took advantage for the free airport shuttle. The airport shuttle took you directly to the bus terminal and dropped you at the subway system. Shuttle ran every 20 minutes so we did not take our car downtown and worry about parking! Staff was very friendly. Asked for a late checkout and they didn't hesitate to let us stay an extra hour for the kids to swim before we left.
September 4, 2013
Rated 3.0 out of 5.0 by Notch What about a smile?
I interacted with 4 employees, and not one smiled durring my visit. Also, when you visit the restaurant, they tell you that IHG rewards members get 10% off, but if you bill this to your room, they do not honor this.
August 29, 2013
Rated 5.0 out of 5.0 by Amoreena05 Enjoyable Stay
We stayed at the Holiday Inn Toronto Airport from August 18 - 24, 2013. The Hotel staff were very friendly and accommodating and always greeted us with a smile. Our room was clean and spacious and the beds were quite comfortable. We enjoyed the free Wi-Fi internet though at times it was very slow. I would definitely return to this Hotel.
August 27, 2013
Rated 3.0 out of 5.0 by PlatinumForever Dirty carpets in the hall and elavator but the rooms are clean
This hotel is very convenient to the Pearson airport and the free shuttle is a great benefit. The lobby and restaurant are very clean and the staff is wonderful. Once you step into the elevator things go down hill with dirty carpets and finger prints everywhere. The hall way carpets look like they never get vacuumed but the rooms are clean.
August 25, 2013
Rated 3.0 out of 5.0 by tabassco nice stay
I have stayed here before and really enjoyed it. This visit was different though. We arrived late and put the kids to sleep. When we turned on the AC it was a disaster. It was like a two bit motel I could not make a change late in the night since the kids were sleeping, but for a hotel to rent or a room with an AC unit so loud you cannot sleep, is beyond me. It was room 1012. I hope it was an oversight on your part.
August 16, 2013
Rated 3.0 out of 5.0 by Peakrob Hotel in need of refurbishment
Not what I expect from Holiday Inn. Poor quality room decoration grubby and in need of replacement.
If all you need is a room then it was ok but not to be recommended!
August 13, 2013
Rated 5.0 out of 5.0 by JXP2 Helpful Staff
My luggage did not make my flight and the staff exceeded my expectations in helping me out while I waited for my bags.
August 11, 2013
Rated 2.0 out of 5.0 by Jmstkr not comparable to other Holiday Inns
have stayed at many holiday Inns but this one was way below the standards of the other ones I have stayed at. They have 4 elevators but only 2 were working the whole 3 days I was there. The high chair in the restaurant cannot be up to safety standard because my 1 year olds leg got stuck in it and she was screaming. not one staff member came over to assist. The fire alarm was pulled at 2am, and with 3 young children walking up and down stairs and being woken up all for nothing? It was a copmplete party building, the smell of marijuana was in the hallways, its was extremely disappointing.
August 10, 2013
Rated 1.0 out of 5.0 by 2013Satisfiedguest Poor choice - wish I had stayed elsewhere
Poor condition and unfriendly staff. Room key didn't even work and front desk staff couldn't even bother to apologize.
August 5, 2013
Rated 4.0 out of 5.0 by Autocorect Good visit
Staff were helpful when we needed them (sink plug didn't work) and pool was almost exclusively ours, so visit was great. Suggest not putting people in the room across the ice machine, though, unless the inn is full.
August 2, 2013
Rated 3.0 out of 5.0 by Nursenort Clean room, dirty run down hallways
Problems receiving priority club benefits. Identified to manage & she quickly rectified the problems. She was very efficient
July 30, 2013
Rated 5.0 out of 5.0 by todd1967 Excellent staff
The staff was most impressive in every aspect of our stay. Service was exemplary in the lounge and restaurant especially.
The swimming pool area was most impressive and relaxing.
A most enjoyable stay for our family.
July 29, 2013
Rated 5.0 out of 5.0 by 2TiredOnes Loved it!
We arrived at 6 a.m. after an exhausting all-night flight. The front desk clerk was able to put us right into a large room with king-size bed and big picture window; the bathroom had a nice soaker tub and the longest vanity I've ever seen -- nice to be able to spread out both of our stuff, and so rare in an airport hotel! We bathed, slept, woke, had wonderful room service burgers for lunch, bathed and slept some more, watched a movie, had a wonderful room service dinner, and emerged the next morning feeling like brand-new people.
I like that you can use your credit card in the vending machines so it's not necessary to have a pocketful of toonies.
I liked the friendly helpfulness of all the staff, particularly the really nice parking lot guy.
Only negative: crazy elevators that went up instead of down, stopped and went down, then back up again; it was a bit nerve-wracking, and we were relieved to finally end up on the correct floor!
July 29, 2013
Rated 2.0 out of 5.0 by ball2 Comfortable bed but room was kind of warm.
Requested for adjoining rooms since I have 4 kids with me but didn't get that. The room was warm even if I brought down the thermostat to 17 and room had a temp of 24. Only 2 elevators were working.
July 26, 2013
Rated 4.0 out of 5.0 by Onewindsong Enjoyed the stay
I really enjoyed my stay at this hotel. The staff was very friendly and accommodating. The food was very good and it was nice to be able to get a gluten free meal.
The room was very nice and the bed was very comfortable. The only thing that I would have liked was a fan in the bathroom, so that when a shower was taken the mirror would not steam up.
Other from that it was great!
July 13, 2013
Rated 5.0 out of 5.0 by Isabelle83 Thank you so much
We had a great time
Staff is super and alway ready to help
Rooms clean and comfy
I will recommend with no hesitation.
Can't wait to come back to Toronto
July 13, 2013
Rated 5.0 out of 5.0 by Argo67 Great Stay!
We appreciated the flexibility of the front desk staff for allowing us to extend the 15 minute unload/load time limit. We had some logistical issues and needed extra time. As well, the service in the restaurant was impeccable.
July 7, 2013