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Rated 3.8 out of 5 by 381 reviewers.
Rated 4.0 out of 5.0 by great staff I use this hotel when I'm coming and going from Central and South America. December 30 I was woken up at 11 pm with someone testing the sound system for the New Year's Eve dance. It was awful! I was given a 50% reduction in my room rate when I complained to the day staff about the problem. That kept me a customer. I stayed there again January 21, with a reservation made days before, and arrived very late due to flight delays. Unfortunately I only had 5 hours of sleep at the hotel due to flights and all they had left for rooms was a lower floor room facing the cars so it was a bit noisy. Hopefully the hotel figures out how to put together a customer profile so noise sensitivities and other considerations are recorded and appropriate rooms assigned when repeat customers use the hotel. Great staff at the front desk!!! Thanks. January 25, 2014
Rated 2.0 out of 5.0 by Dated and in need of renovations! Called front desk from airport looking for shuttle information, nobody answered (had to call back twice and then go through reservations to get required info). Front desk staff gave incorrect information for directions to nearest liquor store (ended up at a brewery not an LCBO). Overall appearance of hallways and rooms are that of a dark,old and dated castle. Room had carpet burns, not enough plug ins for laptop and smartphone. Bathroom very small and dated, had to hold down flush handle to complete the job. Shower handle didn't function properly (took a minute just to get temperature and flow to desired setting). Only things that were appreciated, was the consierge desk (very helpful), and the 3x/per HR airport shuttle. Other than the convenience of being so close to Pearson Airport, there are other airport hotel options out there.....this hotel is in desperate need of a complete renovation !!! January 24, 2014
Rated 4.0 out of 5.0 by business meeting Our organization uses this hotel regularly for business meetings, it is close to the airport, no taxi fares, shuttle runs regularly, hotel business amenities are well suited to our needs, the hospitality staff are great to work with and deliver as promised, and it is also conveniently located for those driving in. When staying at the hotel, the hotel restaurant is quite good and there are other restaurants in the area. Some of our group are swimmers and love the size of the pool. Thanks to the staff who make it all work. January 21, 2014
Rated 3.0 out of 5.0 by Average stay As a travelling salesman and a platiimum member you always are looking for what works. This location does not give us what we want. No fridge or micro wave. The resteraunt was only just fair. January 20, 2014
Rated 1.0 out of 5.0 by Worse holiday inn I stay at holiday inns weekly for business for the last 10 years. This was the worst I have stayed at. The room had evidence of the door been broken into. The bathtub plug didn't work. The carpet was obvious hasn't been cleaned in a long time. The workout room equipment is very old and both treadmills broke when I was using them on different days causing me to face plant into the front and not starting again. Small point is they didn't acknowledge priority club platinum member either. All this was made aware to the staff with no response. January 16, 2014
Rated 2.0 out of 5.0 by food in restaurant was sub normai for dinner Room was just ok. Stay was 5 business days. No micro wave , no refrigerator available Very disappointed maid service was just ok . Smell of smoking was previlant in the room. Either from previous guests or guest next door. January 14, 2014
Rated 2.0 out of 5.0 by Comfortable bed, bathrooms are clean Restaurant food undesirable, meeting room facilities good. Catering for meeting...service was good, quality not good. January 13, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Wide room, comfortable bed, washroom is cleaned and roomy, great view through window, closely located to airport and major express ways. Room rates are very good. Surly stay again and strongly recommend to others. January 12, 2014
Rated 5.0 out of 5.0 by great location and shuttle friendly , helpful staff, offered long term parking at good rate- would not hesitate to stay here again! January 12, 2014
Rated 4.0 out of 5.0 by Hotel age Even though this property has been around along time and showing some sign of wear the hotel has done reasonable job of keeping all working. January 12, 2014
Rated 5.0 out of 5.0 by Heated Bathroom Floors Not only was the room extremely clean and comfortable the bathroom had heated floors. Everyone was pleasant. I will stay again. January 2, 2014
Rated 4.0 out of 5.0 by Airport hotel... No priority check in Great shuttle service Printer issue in the business centre, but they were helpfully in still getting boarding passes printed, at the concierge desk. January 2, 2014
Rated 4.0 out of 5.0 by disappointed Overall a fair experience Dealing with handicap was below fair, not knowledgeable about people using scooters and accesses for the airport shuttle. No one helped us at 5;30am as well Bathrroom was not as clean as we would have expected, toilet was dirty on sides and it just didn't feel like it had been sanitized properly Disappointed and would go to another hotel next time. December 18, 2013
Rated 2.0 out of 5.0 by Park and stay Stayed Dec. 7-8 ,room ok, Problem room location, Why ? Right above doors for outside smoking area. Rm 449 , had to leave for airport at 3:30 am , people outside smoking and talking loudly until 2:15 am , little sleep ,might as well stayed at home (about 1 hr away) drove up and parked at offsite airport parking would have had More sleep. December 18, 2013
Rated 5.0 out of 5.0 by Good times We held a party in your hotel for a special event. It was wonderful. December 18, 2013
Rated 2.0 out of 5.0 by Bad experience We got to the hotel around 11:15 pm on the 14th of december, we got a room and as I opened the door I noticed the bed sheets had not been changed so as the rest of the room. Returned to the desk and had to wait in the line up for 30 minutes as there was only one person working at the front desk. I got informed that the room service was closed and the restaurant is closing in 15 minutes. I rushed to the restaurant and got food to go (not the greatest). Saturday night and everything shuts down at midnight ? Anyway we got to the room and it is freezing, we had to eat with our coats on and it tooks at least 1 hour before we had some level of comfort. We have been Holiday inn customers for years and my wife and I are very disappointed and are not planning to go back December 18, 2013
Rated 4.0 out of 5.0 by Two Free Bottles of Water This is the Fourth time this year I have stayed at this hotel. This was probably the best experience so far. But this is an ongoing issue with me. As a Rewards member I am promised to have two free of water in my room. The first time I took the Evian and was charged almost $15.00. I complained and was given a free breakfast to compensate. But I was told to not make that mistake again. Not once has there been two bottles of free water as promised. This past stay I had to ask on both days for my free water. If it is part of our agreement and they continue to omit the free water it indicates to me that they either don't care about this poor service or they are hoping that I take the Evian and then they can charge more it. Poor service at best or deliberate sneaky marketing. This is only one of my issues but I will these for another day. If they respond to this email, as they say they will at the bottom, it will be the first time after sending emails to corp headquarters forwarded copies forwarded copies to them. Truly I expect better service and quality from a hotel is supposed to be an International Hotel. December 15, 2013
Rated 4.0 out of 5.0 by Comfortable bed & clean room Once again, this facility is excellent. I am a very happy customer with Holiday Inn December 14, 2013
Rated 5.0 out of 5.0 by Stopover to Cuba We had to overnight in Toronto on our trip from Winnipeg to Cuba and choose the Holiday Inn at 970 Dixon Rd. We have stayed here before and enjoyed our stay so thought we would try it again. Everything was perfect from check in to check out. The staff are friendly, the rooms are clean and roomy. Great value for the money! If there was anything negative to say it was the pillows were a bit small. We ate in the restaurant this time and the food was very good. This is our hotel of choice when traveling in the Toronto area. December 12, 2013
Rated 5.0 out of 5.0 by VIP Treatment My stay was for a week and I was treated with not only respect but was acknowledged as a IHG Member and was treated as a VIP. I was greeted at the check in as a IHG Member , and I was invited to a reception on the second floor because I was a IHG Member - great job to this holiday inn hotel. Other than the sauna not in operational - the holiday inn could have put that on the site but the pool was clean and clear also the hot tub was a real relaxer after my hard week of training. This particular holiday inn stay was one of the best stays, but tops in my books for acknowledging and treating me with that VIP service and highly recommend this hotel. Cant believe that this holiday inn is associated with the downtown holiday inn because the my stay this march at the holiday inn down town was not only the worst stay ever but I and my family was not treated with respect or my best interest or health was looked after - still trying to get the hotel deal with the severe laceration I suffered in March 2013 where I was left physically scarred (still), ruined my families march break and all they only offered (not medical assistance) was a to cover my parking and an insulting two weeks stay - what an insult and the downtown holiday inn should consult with the holiday inn management at the airport location on how to treat IHG members - December 11, 2013
Rated 5.0 out of 5.0 by Great hotel, excellent staff, will return Welcome to Holiday Inn!! Specialists in making your stay as comfortable as possible. We arrived early so many rooms had not yet been done but we got a room anyways and it was fine. A note here: we were told if the room did not match our expectations to come back to the reception desk and we would get another ASAP! We chose to stay in the room we got. Any room # that finishes the digits XX30 is very close to the elevator and incredibly, we did not hear the elevator being used at all!! The view of a flat wall was not as nice as we like but we did not spend much time in our room anyways so that is moot. I will add though that the washroom size is ridiculously minute. Now had they installed a pocket door instead of a door that swings so close to the toilet and won't open fully because it his the shower curtain rod.... good chance it would be of perfect proportions! (Are we listening Holiday Inn) I have a pet peeve and that is loose plumbing fixtures. It seems many hotels wait till stuff breaks instead of practicing preventive maintenance. Had I had my allen key set in my car I would have tightened the shower water control handle myself but I didn't. I must mention though that this is the first time I get a Holiday Inn room with loose plumbing handles. Every one working at this Holiday Inn does their best to ensure you are comfortable and happy. Desk staff could all start their own "Public Service School" as they are all that good! We've stayed here a few times already and every time we end up being very satisfied. December 11, 2013
Rated 4.0 out of 5.0 by great room, clean & comfortable I will certainly stay again when travelling through Toronto airport. Staff were wonderful in handling a dilemma I was facing and my overall experience was great. Thanks you. December 7, 2013
Rated 3.0 out of 5.0 by Dated hotel and room The hotel is in a great location. It needs to be renovated. I found it was dated compared to other Holiday Inns I've stayed in. Restaurant prices were too high in my opinion. Besides that the room was comfortable. December 6, 2013
Rated 4.0 out of 5.0 by Toronto Stopver This is a clean and well organized hotel close to the airport, ideal for a Toronto layover. I used them departing and returning. All in all a very pleasant experience. Took the hotel shuttle from the airport for a satisfying experience. December 5, 2013
Rated 4.0 out of 5.0 by Very comfortable bed. A small fridge would have been appreciated We stayed at the Holiday Inn as we were registered for a dog show at the Int'l Centre. It was close and the dog club hosting the event negotiated special pricing. We had to stay with our dogs so eating out was impossible. We picked up food and brought it back to the hotel. The hotel had room service but it was more than we wanted to pay. A fridge in the room would have been excellent. Overall though the accommodations were excellent. December 3, 2013
Rated 2.0 out of 5.0 by Upset customer Was very upset at the rudeness of the staff, I pulled up to the front entrance like everyone does, was already one car there, bellhop was very rude and telling me a bus was expected any min and they needed to pull in to be able to drop off guest at door, I was asked to move my car while I was in the middle of check in. I guess guests who come in by bus are more welcome than the individual customer same guy also barked at me when I loaded my bags and stuff on cart that bus was expected and please bring down cart within 5mins. Front desk girl was very apologetic and looked quite embarrassed. Fri I went into the little store in the hotel, guy at cash was on his personal cell phone talking, had the cell phone on speaker, I stood at least 5mins waiting for his help which I never received so I left. Will make sure my friends and business associates know how they treat their customers. December 2, 2013
Rated 2.0 out of 5.0 by bad Restaraunt service Dinner on Sunday quality ok but service was bad. Very slow, inattentive and generally she did not want to be there. For the price it was way below what I expect from H I. Received bill upon checkout and the charge to my visa card is higher - have no explanation. Tried calling just get voice mail. Left note on website no reply. November 29, 2013
Rated 5.0 out of 5.0 by Fabulous stay Hotel staff are friendly and helpful. Nice, Clean and rates are good. November 27, 2013
Rated 5.0 out of 5.0 by Our Total Experience We as the Board of Directors of Inter- Varsity Christian Fellowship have been very pleased to have at least two of our meetings there for the last three years.Everyone is happy with the quality of service that we receive with the meeting room and our accommodations. November 25, 2013
Rated 1.0 out of 5.0 by No Platinum recognition. Non-stop drilling. No sleep. Stayed on a slow Sunday night. Overall, a miserable experience. -No real tangible benefits for Platinum members -Requested quiet king room, given tiny twin bed facing runway -Poor window soundproofing means you will hear the roar of engines and landing brakes from 6am - 11:30pm -Room had virtually no amenities (no fridge, no microwave, $5.45 for water) -Rented a film, an hour in, it automatically shut off and returned to main screen with untouched remote on table -Ice machine is in a tiny sauna room, a breeding ground for e-coli -Poorly-trained staff DEAL BREAKER: -Woke up at 8am to pneumatic drilling and hammering directly above room, hardly had any sleep in a hotel with maybe 30% occupancy based on the cars in lot/empty restaurant/lack of 'do not disturb' signs There are over 450 rooms here, absolutely no reason to rent out directly under major hotel construction. Common sense would dictate that rooms near the 8AM drilling and hammering should have been blocked out for the duration of the work, to which I was given wide-eyed looks and an empty apology. Was reluctantly offered 500 points, which never posted. Management and front desk staff should sleep here facing the runway right below the 8AM drilling and hammering the day of important business presentations to get a real sense of what unfortunate travelers face! There are FAR better options in the neighborhood where one can sleep in peace and comfort. November 25, 2013
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