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Rated 3.8 out of 5 by 416 reviewers.
Rated 3.0 out of 5.0 by Average hotel-great pool for the kids Our room was average. Beds were nothing to rave about-doubles are too small! Heated bathroom floor was a bonus, but the shower head was so low and the controls on temperature were set so you couldn't have a hot shower. Both mornings I had a luke warm (at best) shower. Not a pleasant way to wake up. I thought maybe it was the time of day the first day but tried much earlier the next day and experienced the same thing. Fluctuating temperatures from luke warm to cool. Service in the restaurant was terrible for the most part, though the first morning I did get a very helpful server. Had a third floor room facing the parking entrance and several loud patrons were hanging around outside the front and making it difficult to sleep. Kids loved the pool-great size and deep, better than most hotel pools. March 31, 2014
Rated 5.0 out of 5.0 by Excellent I had everything I needed all in one spot for a reasonable rate. March 31, 2014
Rated 5.0 out of 5.0 by Great staff I recently spent six nights at this hotel. I travel extensively and this is the nicest most accomodating staff I have ever had the pleasure to deal with. The hotel is nice and clean and was convenient for my business trip. I would highly recomend this hotel for anyone traveling to Toronto. I ate at the hotel resteraunt on several occasions. The food was very good except the pizza. I really think it was a reheated frozen pizza and that does not warrant the price. Otherwise the food was very good. Thank you to the entire staff as you made my stay very enjoyable. It is nice when the staff is friendly, outgoing, knowledgeable and happy at their job. March 30, 2014
Rated 5.0 out of 5.0 by Extraordinary Staff and Service The staff from this hotel is day after day mind-blowing. I've been down there more than 20 times and they never failed me. Everything is top notch, the food quality is great and staff extremely committed to make it up to your expectation. March 28, 2014
Rated 2.0 out of 5.0 by no power I stayed in your hotel last week. overall it was nice. last night I was there the power went out. had to have a very cold shower, get ready for my plane and pack in the pitch black.. I understand things happen but when I asked at the front desk what was going on, all the guy said was the power was out on the whole block and it wasn't the hotels fault and there would be no discount. I have to say I own my own business and If I ever heard one of my staff members talk like that to a customer they would be having a not so nice convo with me Bryan M March 28, 2014
Rated 5.0 out of 5.0 by Highly Recommend I've stayed here for years and have never been disappointed. Staff - superior, service oriented, friendly and extremely helpful. The staff always make me feel at home from the minute I arrive. Looking forward to staying at this property again in May. This is my choice hotel in the GTA. Thank you all for going out of your way to make me feel so special!!! March 28, 2014
Rated 5.0 out of 5.0 by Latest Overnight Stay at Holiday Inn We stay one part Day and full night with the 970 Dixon Rd Holiday Inn location, which was our first stay at this motel, but not on this road. Our stay was plesent, no issues, the staff was very helpful, and the Bed unbelievable confortable (Great night sleep). The view of the airport was great and noise from the planes was very very little, as the motel Is not directly Under the air planes path in or out. We will stay hère again, the King Bed was large. March 27, 2014
Rated 4.0 out of 5.0 by 3 nights Spent 3 nights at this hotel(friends & family rate), unfortunately a transformer blew outside the hotel on the first night and knocked power out to this hotel (and every other hotel on the block plus the traffic lights on the street) wasn't able to use any amenities till 6 pm the 2nd day. Another H.I a mile down the road let me use there lobby to charge electronics. Front desk gave a decent discount on the 3rd night stay and provided complimentary breakfast for 2 (delicious buffet btw#. Location is excellent to access the hwys and airport, although parking could be improved on site. Hotel bar was nice to have a couple drinks at#bit pricey but it is an aiport hotel#, not too loud & free snack plates were a nice touch. King size bedrooms #7th floor) provide a gorgeous view of the airport with d/t in the background) Will definitely stay here again March 26, 2014
Rated 2.0 out of 5.0 by Not the most enjoyable The hotel room was not very clean, service was average the overall ambience less than average. Not sure if it was the time fo year but he primary reason for staying here was the rate and proximity. March 24, 2014
Rated 3.0 out of 5.0 by Disappointed I thought that maybe I was unlucky the first time so I tried staying here twice. It was the same thing. I'm very disappointed with this hotel. The shuttle pick up at the airport is unreliable. Both times, we waited for over 40 minutes in the cold and the front desk was no help with this at all. Both times, the front desk was less than friendly and annoyed at having to check me in. No smiles, very flat, yes and no's. When I gave her my status card so she could include it on the booking, she looked annoyed, and in a very monotone, barely audible voice said: "I already have that, thank you for being a priority member". It was like a mumble that she didn't want to say. The rooms themselves were dated but comfortable. On a good note, the restaurant staff was very friendly and the food was really good. March 22, 2014
Rated 4.0 out of 5.0 by windrod Nice hotel, but a refrigerator in the room would have been nice. March 18, 2014
Rated 5.0 out of 5.0 by Shuttle! Overall no complaints, except for the times of the shuttle arrivals at the airport. We waited over 40 very very cold weather with no protection because of the large crowd waiting. We have booked for another date in April! March 16, 2014
Rated 5.0 out of 5.0 by Comfy affordable Stayed here during an overnight layover, and the room was nice, super comfy bed, and very inexpensive. I'm happy! March 8, 2014
Rated 5.0 out of 5.0 by Close to the airport, convenient shuttle I arrived at the hotel after a long day of travel. The staff were welcoming. The room was clean and I had a great sleep. The shuttle to the airport was convenient. March 8, 2014
Rated 4.0 out of 5.0 by Great staff and location to airport I would recommend this hotel if looking to stay near the airport. Great staff and overall good value. March 7, 2014
Rated 4.0 out of 5.0 by always consistent Very convenient and close to the airport. Restaurant is open late. Friendly and helpful staff. March 7, 2014
Rated 5.0 out of 5.0 by Good price and good sleep The only part of the Hotel that was not excellent was the carpets. they were old and worn out but were kept clean. The pillows and bed were just right and the fitness room was excellent. March 2, 2014
Rated 4.0 out of 5.0 by My stay during the Toronto Outdoor Adventure Show! I would like to say I had a great time staying at the Holiday Inn during my time in Toronto. My favourite time was in the mornings during breakfast. The food was great and the hospitality from the staff was awesome. I will not hesitate to book my stay with them again in the future. Thanks again for the breakfast staff! Bonita February 28, 2014
Rated 4.0 out of 5.0 by Good service Room was clean and comfortable Room service was prompt and fast Food was really good February 24, 2014
Rated 5.0 out of 5.0 by Efficient Staff - Very comfortable room. Very pleasantly surprised - room was very comfortable and hotel is at a VERY convenient location to Pearson Airport. February 24, 2014
Rated 4.0 out of 5.0 by great location near airport Average hotel close to airport. rooms are a bit dated, carpet smelly. No benefit for being Priority Club Member. Staff at check in somewhat disinterested. Very convenient for access to airport. Reasonable value. Nice pool, spa area. Breakfast buffet good. February 22, 2014
Rated 5.0 out of 5.0 by Helpful, friendly staff The hotel is in a great location for those flying out from Pearson Airport. The ability to leave your vehicle in their parking lot is a plus. The very best thing is the care and attention provided by the staff. Mr. Ranger and his colleagues at reception were great. When we returned from our trip, they were attentive to the needs of my wife who was not feeling well. We definitely will use this hotel again when flying from Pearson. February 18, 2014
Rated 5.0 out of 5.0 by great service and great food enjoyed our stay prior to going on a 2 week vacation. booked, stay park and fly. perfect location from airport. shuttle on time. perfect February 18, 2014
Rated 4.0 out of 5.0 by Once again, not disappointed My wife and I stay at this hotel whenever we have an early flight. It is 10 minutes from the airport and there is a 24 hour shuttle. Yes, sometimes it is later, but when it is busy and there are a lot of bags and people and traffic it does sometimes take longer. Plan to take one 20 minutes earlier than you need and you will be fine. The staff at this hotel are exemplary, especially Brendon and Tauris, who go out of their way to make our stay as effortless and pleasant as possible. They even remembered us from a stay we had there in 2012 when our son passed away suddenly. They were amazing then and are still maintaining their high standard of quality service. We were out having dinner with friends and got back to the hotel at about 930. The parking lot was full. My wife went in to tell them, and the night staff told us we could park in one of the empty 15 minute spots for the night. Perfect! I would recommend this hotel to anyone travelling and needs a stop over which is friendly, and convenient with amazing staff. February 17, 2014
Rated 1.0 out of 5.0 by Everthing was excellent Great place to eat and relax, see you in six months February 13, 2014
Rated 4.0 out of 5.0 by Parking There is virtually NO parking for your weekend and short stay guests so you are forced to pay a higher rate for valet parking! You have so many guests on extended parkin fly-aways ( witness the cars with over a foot of snow on them ) that there is nothing left for weekend, short-stay, or business meeting guests unless you want to walk a great distance! Not pleasant in this cold! I thought all long terms had to park in lot C. Obvious looking at the snow covered cars close to the building that's not being observed. This issue needs to be addressed before I would consider a return booking. You are wooed by Park N' Fly business. February 12, 2014
Rated 5.0 out of 5.0 by Excellent place for a conference meeting The rooms were spacious and amenities plentiful. Liked the service at check in: as a IHC gold member I received an option for either a free snack or drink. Bar was comfortable and has high back chairs, dimly lit, snacks offered, drinks reasonably priced. Great buffet breakfast the next morning with lots of selection, even for someone who is gluten and dairy free. Conference space was plentiful and spacious. Lunch served excellent and also accommodated gluten free. We will be going back. Shuttle is convenient from airport. February 11, 2014
Rated 4.0 out of 5.0 by Week Feb. 03, 2014 Hotel is OK, getting a bit dated but is clean and staff is good - gym equipment OK but disappointed in change to limited TV stations available in gym, no longer get TSN (Canada's version of ESPN) etc. - also water fountain has odd taste in gym, gym door gets jammed sometimes, weigh scale doesn't work - as regular visitor to this Holiday Inn (close to clients office) don't like having to pay $16 to park given that I am not going to airport and as a guest staying at hotel don't expect to have to pay to park at the hotel - one other issue is with the elevators, at certain times in morning and evening there can be a long wait and sometimes the elevators have a mind of their own (e.g. start down from floor 10 to lobby, stop at floor 3 and elevator starts back up with out going to lobby) February 10, 2014
Rated 2.0 out of 5.0 Left in the cold We had booked a room at this hotel becouse it had long term parking and free shuttle to the airport. the room was for our return as our flight got in late at night. After a great two weeks in Cuba we stood outside waiting for the shuttle only to have the driver tell us we had the wrong location leaving us stranded. We then had to get a cab (21.00) . Then the desk clerk told us it was not their shuttle (I saw the same suttle at their front door the next morning) no one offered to cover our cab. i would never stay there again. February 7, 2014
Rated 5.0 out of 5.0 by Awesome Experience As always when I stay in this hotel, the quality of the staff is MIND-BLOWING! Those guys know exactly how to make a business trip relaxing! February 6, 2014
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