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Rated 4.3 out of 5 by 130 reviewers.
Rated 5.0 out of 5.0 by Great hotel/poor staff My family and I enjoyed the hotel. The staff at the front desk was unpleasant. Very rude. It was just one man. And the housekeeping didn't clean our room the next day. They said they did but they did not.. Other than that, the hotel was very nice! We would stay there again. I would not be the one to check us in though. We also ordered a brownie sundae from room service that evening. It was huge and delicious!!! The young man that brought it to us was very nice. August 28, 2014
Rated 5.0 out of 5.0 by quiet and peaceful the staff was courteous and attentive. the cookies were the best along with perpetual coffee. August 26, 2014
Rated 5.0 out of 5.0 by Comfortable stay This is a nice newer hotel at the north end of the campus. Clean comfortable and I felt a good value. I will be staying again. August 24, 2014
Rated 4.0 out of 5.0 by Always a good stay! Always a good stay! Have stayed their many times and it is very consistent. Elevator is as slow as I have seen but other than that it is great. August 23, 2014
Rated 4.0 out of 5.0 by Nice facility. This was my second time staying at this facility. I had actually been staying closer to downtown but was driving around and saw this property. Nate was kind enough to show us around the property and have been staying there on the past two trips . Rooms/beds are comfortable. The restaurant food is good and not outrageously priced. Nate has been a very good source of local information. Helping us figure out what outside restaurants and attractions to visit. Overall a very good experience. August 22, 2014
Rated 4.0 out of 5.0 by Nice hotel Very nice hotel, only bad thing is that there did not seem to be a complimentary breakfast, only a restaurant inside the hotel. Other than that, great hotel. August 20, 2014
Rated 5.0 out of 5.0 by A great place to rest in a cozy bed. A very nice place to rest and prepare for my entrance Nursing exam at BU. Great bed and a quite atmosphere helped me to be at my best for the test. I passed and so does this motel! August 20, 2014
Rated 4.0 out of 5.0 by Great Hotel Great Staff The staff at this hotel are wonderful and very attentive, rooms are clean and comfortable. The only thing lacking is the restaurant, they don't have a quick breakfast and the kitchen is slow. August 16, 2014
Rated 5.0 out of 5.0 by Great suite for grandkids We stayed in a two-room suite that was wonderful w/the grandkids. They enjoyed having their own room and feeling very 'adult' while we felt they were very safe and secure. Staff was very friendly. Beds were nice and comfortable. August 11, 2014
Rated 5.0 out of 5.0 by Lovely stay! We have had several staff members stay here for business reasons and all have had a pleasant experience. The rooms are clean, staff is helpful, and we have enjoyed our stays here. August 8, 2014
Rated 4.0 out of 5.0 Favorite place to stay in Waco! The food is awful! But it's located by a lot of great places to eat. Other than that it's a wonderful place to stay. Quiet, off the beaten path, free readily available parking, staff is super helpful & friendly . Hotel is very clean, roomy & the family suites can't be beat- so spacious! Indoor pool & work out room! Perfect ! July 30, 2014
Rated 4.0 out of 5.0 by Restaurant The restaurant was very unorganized. I waited for an hour for a burger to find out my order was givien to room service for someone, then told it would be another 10 minutes. i did not eat at the restaurant any during my stay due to that. July 30, 2014
Rated 3.0 out of 5.0 by Breakfast Very poor service . Got there and waited 20 minutes before anyone asked if I had been waited on. Order and then had 3 other people get their food before me. I had to ask about my food. It came out a little at a time. Did not finish because of time. July 30, 2014
Rated 5.0 out of 5.0 by Clean, friendly staff Very clean, modern hotel. Very friendly and helpful staff, especially in dining area. Indoor pool and hot tub. Only complaint would be bed and pillow not very comfortable. Everything else was wonderful. July 29, 2014
Rated 4.0 out of 5.0 by Large Clean Room With the exception of the Shower design, it was a pleasant stay. July 25, 2014
Rated 5.0 out of 5.0 by Very Nice Hotel The staff was very friendly and it was very relaxing. July 21, 2014
Rated 5.0 out of 5.0 by We had end of the hall rooms my husband and my two daughters and their husbands. This hotel is away from everything quiet their were plenty of eating places two minutes away in sight of hotel. Me and my husband love the hotel resturant and bar. the indoor pool , sauna, gym,jacuzzi. My two daughters an their husband loved it my eight month old grandson loved the pool.They came from california the other mississippi for my family reunion. One more thing their is discount tire place and home depot across parking lot still very quiet no people.They definitely do not interfer with the beautiful property.Just like it is on line at night especially. This is the Holiday Inn Express Suites in Bellmead. The Front Desk polite , Bartender,and resturant employees all. Lets not forget the manager we checked in at three o'clock. July 17, 2014
Rated 5.0 out of 5.0 by Waco stay great customer service, good food and service in the dining facility. Nice work out equipment. July 3, 2014
Rated 4.0 out of 5.0 by convenient stay This hotel is very nice, large lobby. Nice staff. Didn't go to the restaurant on first floor, didn't realize no continental breakfast, so we didn't eat there. It was raining, and had a big leak in the front door glass area, they cleaned it up fast. Glad there was a covered area in the front to get out of rain. Would stay again. July 1, 2014
Rated 5.0 out of 5.0 by Check Inn The Motel was great, But I had a Issue with check in, I was in the process of checking inn and the clark answered the phone and starting checking in the person on the phone. Here in America it was always first come first served. The clark could have put the person Hold!!! But Instead I stood at the desk and awaiting while they checked in the person on the phone. NOT VERY PROFESSIONAL!!! June 23, 2014
Rated 5.0 out of 5.0 by Great stay I have booked this hotel twice for the purpose of my son attending TSTC. Love the appearance inside and out. The staff is very friendly. We have eaten breakfast both times and it is excellent. I have booked this Holiday Inn for another stay in September! June 15, 2014
Rated 5.0 out of 5.0 by Great!!!! Always enjoy staying here. Very close to the Skate Country Skating rink and accommodations are very nice. June 9, 2014
Rated 1.0 out of 5.0 by Fair at best The room was books as a single King size bed. What was given was a room with two Queen beds. The stairs are on the outside of the building and are not accessible from the outside as there is no key entry system. The staff did try to get a room yet we were tired of waiting. In addition the property was advertised as a Holiday Inn Express. We expected a continental breakfast yet nothing was offered. Overall not a good stay. June 8, 2014
Rated 3.0 out of 5.0 by Nice Amenities The trash can was not emptied from the previous occupant. The carpet had food crumbs throughout. Room had to be vacuumed. Should have changed rooms. April 25, 2014
Rated 2.0 out of 5.0 by paper thin walls I always stay at HI and am loyal to the brand. Unfortunately, this property was very disappointing. The walls are so thin I felt like I knew the guy in the next room, since every time he made a phone call I could hear every word (he wasn't speaking loud at all by the way). Finally, I turned on the window fan hoping the hum would drown out his conversations, but unfortunately, the unit had something loose flapping around and it was so loud, I couldn't hear my new buddies phone call anymore but also still could not sleep. I should have reported these problems and asked to change rooms, but I was exhausted, my stuff was all unpacked, and it was late. I put a pillow over my head and slept fitfully. The next morning I intended to report at least the broken window unit. Unfortunately, the lone guy at the front desk was so busy he did not even get off the phone to ask me about my stay. I just took my receipt and left. I'm glad there are other HI properties in Waco to try next time. By the way, this property has a full service restaurant. Its a little pricey so I didn't try it. Don't expect the normally free HI breakfast buffet. April 24, 2014
Rated 3.0 out of 5.0 by Requests are ignored when reserving room. Paid for five nights this week at this hotel. We had two rooms at the end of week. Asked for top floor away from elevator and both rooms were beside elevator on middle third floor. Noisy hallways. April 22, 2014
Rated 5.0 out of 5.0 by Great location, great rooms I am so glad we stayed here. Great location, lots of eating options really close by. Nice, clean, spacious and comfortable rooms. Looks brand new. Will definetly stay here again. April 17, 2014
Rated 5.0 out of 5.0 by Room readiness Our check-in was efficient. The staff was very cordial and inviting. April 11, 2014
Rated 2.0 out of 5.0 front desk clerk flu Checked in Sunday night and as the front desk clerk is handing me my key she says "wow I feel like I'm coming down with something!" Next morning I wake up with the flu. Thanks front desk clerk! Might have been a good idea to have some hand sanitizer up there at the front desk. April 11, 2014
Rated 5.0 out of 5.0 by on business every time I am in Waco I definitely stay at this property March 25, 2014
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