Rated 1.0 out of 5.0 by WFO73 One bad apple spoils the bunch
We stopped by three hours before check in to see if we could get in early because my son had a baseball game at three. When the woman at the front desk didn't even look up at us I figured she was busy so I just stood there in the empty lobby and waited a few minutes. When she finally did acknowledge me I explained the situation and asked if we could check in early. She sighed loudly and said, "I can only do so much at once." I turned and walked out as she yelled after us, "What's your name sir!". We came back two hours later. The same employee asked us to wait in the still empty lobby for our room to be ready. We waited forty minutes at which point our room still wasn't ready so she switched us to one that was. Ironically the next day housekeeping walked in our room at 10:40 without knocking as we were getting ready to check out. I guess the motto is "check ' em in late.... Check 'em out early". Everything else was fantastic.
April 12, 2013
Rated 4.0 out of 5.0 by BKRK Arrived early
We arrived early, and the desk clerk was not very helpful. Not knowing the area we asked for directions, but she never gave them. We were 3 hours early for check-in, so we just went for a ride. The hotel had been full the night before, so the rooms weren't ready, and I understand that. So when we returned, there was a long line in front of us, and out came the manager. I don't know her name, but she fixed everything. She was very nice. Our room was still not ready, it was about 1:30, so she offered us a room that would be an upgrade. Because we were tired and didn't want to wait any longer, we took it. BUT SHE OFFERED!!! That's the point.
April 12, 2013
Rated 5.0 out of 5.0 by MelanieTMD ALL AROUND GREAT LOCATION
This location is overall a great location. I stay regularly and have never had a bad experience.
April 10, 2013
Rated 5.0 out of 5.0 by Guest1972 Waco's Greatest!!!
I loved everything about my stay!! This is a great property full of great staff!
April 4, 2013
Rated 5.0 out of 5.0 by Gary56 Great upgrade, staff, service, and food!
As I travel alot in Texas I will drive another hour or two to stay here. Its hard to find a great place to call home while you're on the road but this place is home! THANKS!
April 3, 2013
Rated 5.0 out of 5.0 by forcedtoowork Great Staff and Hotel
I travel 3 to 5 night a week for work. I stay at the HI brands for just about all my travel. This location is one of the best. Great job Dana!
March 25, 2013
Rated 5.0 out of 5.0 by Nels44 Great Hotel
It is a beautiful hotel and exceeded our expectations. I was warmly greeted as a Priority Member.
March 23, 2013
Rated 5.0 out of 5.0 by dms1 Great bed and service
The room and bed were very comfortable and clean. The food in the dining room was very good and good value. Even a good selection of wines at the bar!
March 16, 2013
Rated 5.0 out of 5.0 by Jake24 Comfy Bed
This hotel was very clean and modern. The bed was very comfortable. The pool annd hot tub were nice. The walls were super thin though. Our neighbors seemed to be night owls and heard them speaking at 3am. Other than that it was a great place to stay.
February 28, 2013
Rated 5.0 out of 5.0 by tech737 great stay!
Hotel looks brand new, exceptionally clean, and staff that bent over backwards to help. I highly recommend this hotel.
February 28, 2013
Rated 2.0 out of 5.0 by me34 The suites leave much to be desired
I reserved rooms for other people and because your staff billed a person in my party 3x the amount they were supposed to, it caused a big inconvenience because you put a hold on her cr card for 2 days! the front desk lady even went as far to lie to me to my face about the whole situation. she told me one thing and mins later told my sister something totally different. it's not the first time I have stayed here and had to work very hard to get average service.
February 16, 2013
Rated 4.0 out of 5.0
by Corina254 Very clean, comfortable beds, reasonable price!!
Stayed there for 1 night for my son's birthday, loved the room the bed especially was very comfortable. Room was very clean, pool was nice wish they had a shallow end for the younger kids seeing that I have 3 young ones. Also would have given this hotel a 5 star if they had a complimentary breakfast, had to go to Whataburger to get me kids breakfast cause the price is outrageous for one person. Also the room was small (had the 2 queen beds) thought it would be bigger but wasn't. Besides that it was a good stay!!
February 1, 2013
Rated 5.0 out of 5.0 by MelanieTMD Wonderful Stay as always
I visit this location about once a month and would never consider staying anywhere else - the staff from the cook all the way to the management is Excellent. Always eager to make my stay as pleasant and as special as if it was my 1st visit. Thank you to all the Waco Northwest Holiday Inn Staff
January 30, 2013
Rated 1.0 out of 5.0 by Robert41mb Over priced - poor service.
We had booked in advance for late arrival. There was only one person on the desk and it took over a half hour to check in as there were other people as well. Internet was very intermittent. None of the tv channels matched the printed schedule. We phoned the desk twice to get HBO. They said they would try. They forgot the first time and couldn't do it the second time. We found out when we got there that because we took the seniors discount that we were not eligible for breakfast unless we paid $15 which coincidently was the seniors discount. Stayed in three hotels of another chain during the rest of our trip to Mexico which were cheaper, as comfortable or more so, and had good healthy choice breakfasts that helped us on our way. Guess where we are staying on our way home?
January 27, 2013
Rated 5.0 out of 5.0 by brentk Comfortable stay and clean rooms
Great staff and hospitality I would recommend this hotel to my friends and family
January 22, 2013
Rated 5.0 out of 5.0 by CASROF rr2711
BEST PLACE TO STAY IN WACO BY FAR THE WHOLE STAFF IS VERY NICE STAYED THERE MANY TIMES AND WILL KEEP COMMING BACK
January 8, 2013
Rated 4.0 out of 5.0 by RonG Waco Holiday Inn
I was in Waco for business and found a great Holiday Inn, my favorite brand, close to my meeting at L3. The room was fresh, new feeling and comfortable. The staff and manager were beyond friendly and made me most welcome. I almost was disappointed that my planned 2 week visit was cut short!
December 6, 2012
Rated 5.0 out of 5.0 by Roger55 Excellent Hotel...gracious
The hotel is very clean and well located but not in any traffic zones. Quiet and the staff was very helpful
November 24, 2012
Rated 5.0 out of 5.0 by LoyalPCGuest Loyal Guest, LOVE IT!
I can always count on the staff to hep me out, even when my company forgets to make my reservation. I'm a Loyal PC member and guest at this location. they always go above and beyond. Management is Great and I always look forward to coming to work in Waco and staying at my home away from home!
November 24, 2012
Rated 5.0 out of 5.0 by Guest100712 I Love Holiday Inns
Great location! Fun/ Friendly/Professional Staff and Management. New and up to date building. really enjoyed my long stay.
November 24, 2012
Rated 4.0 out of 5.0 by eduardoscd Nice venue but no breakfast
The hotel itself was very nice, a very nice water feature in the lobby. However a lack of breakfast did put a dent on the experience.
November 21, 2012
Rated 5.0 out of 5.0 by TSCHWARTZ2 Nice Stay
We didn't spend a lot of time at the hotel. Breakfast buffet was good. Workout facilities nice. All was nice, except the soft pillow wasn't the best for my bad neck.
November 10, 2012
Rated 5.0 out of 5.0 by JohnnieB Extremely clean with great service.
We stayed at this hotel for 1 week. The desk clerks were friendly and helpful as were all the staff. The rooms were extremely clean. There was a managers reception during the week with free drinks and food which was wonderful and delicious. The pool and sauna were nice. The location is great, very close to many restaurants and about 3 miles into downtown Waco. Would highly recommend and would stay there again.
October 16, 2012
Rated 1.0 out of 5.0 by baylormomma Horrible staff and unclean room
Baylor Parents, dont stay here! Unfriendly staff, horrible management and not worth the price I paid. I have vowed to never stay at this hotel or any other of this chain in this area.
October 11, 2012