Rated 4.1 out of 5 by 171
Rated 3.0 out of 5.0 by Zaphod4242 A comfortable stay, but the food quality varies
Had a comfortable few nights here, slept well but the staff seemed a little confused at times and the food quality really varied throughout my stay.
August 5, 2014
Rated 3.0 out of 5.0 by Bernie the bolt Bed not ngreat
1 - One night we accidentally dropped one of your glass tumblers in the bathroom, it didn't just break and shatter, it exploded and the bits went all over the place and shot up into the bath, the sink, our bathroom bags and we were finding bits in our clothing till the day we left. We stay here at least a couple of times a year to visit family who live near by and remember that you used to provide plastic tumblers, these may sound cheap but I feel they are much safer and just as effective for general use and clumsy customers like us (we are all clumsy occasionally). Your staff were willing enough on the night of the incident, but they could not easily provide me with a brush and broom and dust pan to let me clean up my mistake, they eventually located equipment, wanted to help, but I insisted it was an easy enough task for myself to clean up.
2 - My daughter also stayed in another room at the same time, we noticed that she had what I call a king size bed (5 foot wide), this is normal in all other hotels around the country/world we have stayed in over the years. In our room 007 (invalid facility room), you provide a standard (4 foot six inch wide)bed. My wife is the invalid (wheelchair bound) and I am the carer (as well as the husband). We have a 5' King size bed at our home, which gives us the extra width to toss and turn without disturbing each other too much. My wife’s invalid issues requires more room (width) in a bed to allow for better comfort and nights sleep/rest. All hotels boast King size beds nowadays (quote Premier Inn!). We have advised your staff of this issue over the many years we have stayed at your Warrington branch, even after this stay (bet you have no record or taken no action and all your other rooms have kingsize beds) yet still you have taken no notice.
3 - In the past we have had major issues with your invalid parking facilities, your front parking facility has been full and some of your customers will abuse the invalid park areas close to the front door (cars that do not display invalid cards) we have had to struggle in bad weather from your rear car park which is well away from the front doors - during this stay we managed to secure a invalid park area every night, just, most nights there was one space left for us to occupy however we did police the other cars for displaying invalid cards (call me paranoid, but generally I feel the British public can be very selfish when it comes to this sort of abuse), mostly they were not invalid entitled vehicles, no card being displayed. Your staff were informed and promised to investigate the offending vehicles, however this would not help a true invalid requiring parking at this late time in the evening - if they turned up. I suggest to adopt a system that can stop them using the invalid facility at check times maybe (i.e. - do you require invalid parking Sir, Yes I do - kindly display this card - your own design during the course of your stay) or some idea that helps!
4 - your dining room facility is very suitable for the morning breakfasts and maybe the lunchtime meals, but it is very cafeteria in appearance and not very endearing for evening meals, we have tried it in the past and not felt cosy with little privacy
The above points are stated in order for you to hopefully improve your qualtity service a little, this can be achieved at very little or no extra cost (understanding that profit must be a key business motivator) hope it helps
August 4, 2014
Rated 5.0 out of 5.0 by JoandCo The best staff
The staff at the hotel make it what it what it is. The hotel itself is very comfortable, clean and has a feeling of welcome to it. he staff are probably the most friendly and jolly that I have encountered. This is my second time at this hotel and I would definitely stay again.
August 4, 2014
Rated 4.0 out of 5.0 by Starlette Convenient for the M6 motorway
The Holiday Inn Warrington is a clean, tidy hotel as I have come to expect with the Holiday Inn brand. However, I have stayed in many Holiday Inns but didn't find this one as efficient as others. Also, breakfast is rather expensive, especially if you only want fruit and yogurt. Drinks from the bar are also pricey so we went to a nearby pub instead.
August 4, 2014
Rated 1.0 out of 5.0 by BusinessTravellerin2014 Tired and dated Hotel, poor service
This Hotel from the outside looks tired and not welcoming at all. The Executive Room was very poor in comparison with other Hotels and the costs paid were totally excessive for what was on offer.
This Hotel needs a complete renovation both inside and out if it is to compete even with budget type Hotels, which from my experience actually offer a much better standard of room than this Hotel.
There was a funny smell in the room, the smallest double bed I have ever seen in a Hotel and the mini bar was empty!
The food produced for Room Service was absolutely revolting and I was glad to leave this depressing Hotel the next day.
August 4, 2014
Rated 1.0 out of 5.0 by Mike474747 Won't stay here again
Having had good experience of an Executive room at another Holiday Inn recently, we booked the same at this hotel for two people for two nights. Very disappointed as it lacked many of the facilities which we expected.
There was only one bed (double)
The mini bar was empty.
Only one bathroom for two people and no slippers. Front desk said they had no more.
Only one tumbler and one wine glass. Front desk provided more unmatched glasses when requested.
No biscuits provided, except one Mars Bar.
Only one soap tablet and no face cloths.
A morning paper should be delivered to Priority Club members. It was not.
The food was not up to the standard we have experienced in other Holiday Inns.
August 3, 2014
Rated 3.0 out of 5.0 by Alch55 Good Bed and Pillows but zero facilities
As the Hotel is isolated it could do with a pool and gym. Many people stay at the hotel long term on business and facilities as these including health options on the menu are important ..not burgers and corn dogs!
August 3, 2014
Rated 4.0 out of 5.0 by Travelling Dad Good Nights sleep but wake up with a bang!
The Hotel is as you would expect of a Holiday Inn.
The rooms towards the back (We were in room 126) are next to the bins / offloading areas so in the mornings expect to hear a lot of noise as lorries back in, bottle bins are emptied, laundry is moved in and out etc.
Also, if you are redeeming your Premier Points be sure to pay for Breakfast in advance, it will save you £5-00 per person.
Other than that we had a good nights sleep (fortunately we needed to get up at about 7.30), the kids loved their breakfast and the staff were extremely friendly.
July 31, 2014
Rated 5.0 out of 5.0 by Bonnyd warrington j21 of m6
On a hot sunny and warm night we stayed. First night i had a family room as was down for a wedding. I stayed saturday night last. The receptionist was brilliant. They were overbooked and had no room but she managed to get us an executive room with sofa bed for my 12 year old to sleep in. Nothing was too much trouble. An iron to iron shirt as he had crumpled it. We left refreshed after a very good night in a cool bedroom.
may consider this one on the way home to scotland as an alternative to junction 15 and it was just as good a night as we always have. Glad we had a hotel after a wedding on the saturday night. Thanks.
I never eat food in the hotel as I always visit family and get back after 11pm all the time.
July 30, 2014
Rated 4.0 out of 5.0 by BigMac8 Staff Top Class
Good location near to Motorway with a pleasant restaurant offering homely food
The best staff experienced for a long time. Friendly helpful and efficient. Well done. Obviously they get good training from reception to restaurant
July 29, 2014
Rated 1.0 out of 5.0 by GusC139077 Faulty Towers!
Air conditioning faulty, dirty room and bathroom, incompetent staff! Avoid!
July 29, 2014
Rated 5.0 out of 5.0 by Scallaghan59 Great value, especially for families
Stayed one night. Hotel was easily accessible from the M6. Staff were very friendly and efficient. Rooms were very clean and comfortable. Kids ate free at dinner. Would have liked a better view from the room and would prefer free Internet in room, but otherwise first class. Enjoyed the stay and the food. Great to have a large, free, secure car park too.
July 28, 2014
Rated 5.0 out of 5.0 by Izzabellka Good stay overall.
The receptionist was lovely and very welcoming, the room was tidy and clean and the room service was great. Food was nice, I had dinner and breakfast- all good. The pancakes machine at breakfast was a nice change.
July 28, 2014
Rated 3.0 out of 5.0 by Miss Marple Clean hotel poor catering
The room was very clean but somewhat dated can't remember the last time I saw a free standing wardrobe in a hotel room. Room service was very poor it arrived late .The girl said she knew we had waited ages so she would take £3 off the bill for the French fries (this was not done on settling the final bill ) and the fries were cold. We were so hungry we just ate what we could.
We decided to eat in the restaurant for our last night, although there were 3 coach parties in we were assured we could eat at 8pm. By 8.40 pm we gave up and did without.
July 27, 2014
Rated 4.0 out of 5.0 by alexboy10 Great Service
I believe that the Holiday Inn hotel in which I stayed is a very good hotel for middle class people, however it needs to be improved in some ways. First of all, as I mentioned in problem section, the water in toilet wasn't flushing properly and I felt uncomfortable when was told to move to another and had to get my things into my luggage again. I occasionally opened the furniture which was under hydrant and it was very unpleasant to see how dirty it was. Besides, I think it is normal to buy something out of hotel when it is too late and then drink it in guest room which was not allowed. However, overall, the Holiday Inn hotel in Warrington is a good place to stay for people.
July 24, 2014
Rated 3.0 out of 5.0 by Sammy27 Hotel conveniently located for an overnight stay off the M6
The hotel was clean but tired and needing a facelift. Very convenient to M6, nice location to nearby town. This was our first stay at a Holiday Inn, the staff made up for any disappointments they were very pleasant, helpful and friendly.
July 23, 2014
Rated 5.0 out of 5.0 by Morley66 Fantastic service and friendly staff
I stayed 1 night in this Holiday inn and from arrival to departure I was meet with smile and help from all staff.
Reception on arrival were full of smile and very welcoming.
Bar staff very helpful when I won't to change a set meal and the food was presented quickly, and full of taste
Breakfast staff were the most helpful and friendly of all
I have stayed in many hotels and a gold IHG member and this is one the staff need praise for making an excellent and friendly place to stay
July 23, 2014
Rated 5.0 out of 5.0 by Dex451 Excellent front of house and other staff excellent
Great hotel but more attention to maintenance would help, minor faults need fixing to ensure a comfortable stay
July 21, 2014
Rated 5.0 out of 5.0 by David62H Comfortable, excellent breakfast service
The hotel was clean, comfortable and everything needed for a restful stay.
The servers at breakfast were friendly, helpful and attentive. Good selection for breakfast and my poached eggs cooked-to-order were spot on both days.
July 18, 2014
Rated 3.0 out of 5.0 by Gerryr2 Nice hotel, pity about the service!
This is a nice hotel and I have stayed here before.
However, after a long day working and choosing my favourite hotel chain I was hungry and wanted a relaxing night.
I ordered some room service and it was a good experience. The staff said it would be around 30 mins. After over an hour, I got concearned and called room service to no avail. I then waited another 30 minutes and still nothing. I was very disappointed to find that the food I ordered did not arrive. The fact that it was not even on the bill at check out displays that it never even got put through.
I probably won't stay at this hotel again as a similar experience happened to a colleague.
I have been a platinum member for years and always try and choose the IHG group.
July 18, 2014
Rated 5.0 out of 5.0 by mmmmmmmmmmmm Great hotel
We were using this hotel while we attended Tatton Park Show. It was clean comfortable and staff were very friendly yet professional. This hotel is ideal as a stop off point for travellers making their way down south from Scotland and also very handy for overnight stays for Tatton Park visitors. Will certainly use again if in the area.
July 16, 2014
Rated 5.0 out of 5.0 by Bertie14 Generally good
The first floor rooms have been refurbished to a good standard.
July 15, 2014
Rated 3.0 out of 5.0 by pmb19 Good room, shame about dinner
Have stayed before at this hotel but not eaten there before. This time broke my normal golden rule and eat dinner at the hotel restaurant. Service a bit (make that a lot) haphazard, food not hot when it was served. Asked for it to be warnedr up, came back warmer but still hardly what I would call hot. No one came to check. Breakfast was much better. Stay at hotel but don't bother with dinner.
July 13, 2014
Rated 4.0 out of 5.0 by Gazza57 Friendly staff, comfortable room
Stayed here a few times. The staff are always friendly and make you welcome.
The hotel is beginning to show its age in terms of its external design and style and the bathrooms similarly. But that's just being picky.
Only real issue is the bar area is a little small.
July 11, 2014
Rated 5.0 out of 5.0 by Markyone Great Value for the room & Hotel
First time I have stopped in the Holiday Inn before Excellect Hotel, clean & Tidy, No noise from the M6 (Nearby) Rate was cheaper than other Hotels in the area, I little shocked with the price of Breakfast £14.95 so did not bother went to Macdonolds!
July 10, 2014
Rated 5.0 out of 5.0 by Raymond62 Excellent hotel
We stayed at the hotel prior to and after flying on holiday. The hotel was easy to find. The food was very good and the waiting staff excellent. The rooms were comfortable and clean. Every member of staff was polite and courteous. I could not fault the hotel in any way. I'd certainly recommend the hotel.
July 9, 2014
Rated 4.0 out of 5.0 by jack27forprivacyreasons Check-in
Check-In . When booking , head office has my card on file . On arrival at hotel staff swipe card again and add £40 to it . At check out signing done again . All very annoying.
Breakfast cereal and cold juice etc OK . Hot breakfast fair . Overcooked deep fat rubbery greasy fried eggs , poor quality black pudding and why do the galley trogs always fold over the bacon and then half cook it in 2 inches of oil instead of grilling it - they'll tell you its to save space on the pan but its actually laziness . Sausages also not turned properly and underdone . Generally speaking more supervision and cooking training is needed with the scullions in all Holiday Inn hotels .
July 8, 2014
Rated 5.0 out of 5.0 by nglbrgr A great weekend
Staff are friendly, food is great.
July 8, 2014
Rated 5.0 out of 5.0 by traceyi lovely hotel and great service
Nice spacious rooms.comfy beds. Friendly staff. Really good breakfast. Well placed for visiting tatton park.
July 8, 2014
Rated 3.0 out of 5.0 by Szomo Hotel is a little tired
I only stayed one night and was on business. The hotel was perfectly adequate for my stay but it is rather tired looking and in need of a bit of a refurb. The bathrooms look rather dated but the room was perfectly clean and a good size. Breakfast the following morning was good with a wide choice. - just wish there was more than PG Tips tea on offer!
July 7, 2014