Rated 4.1 out of 5 by 149
Rated 3.0 out of 5.0 by pmb19 Good room, shame about dinner
Have stayed before at this hotel but not eaten there before. This time broke my normal golden rule and eat dinner at the hotel restaurant. Service a bit (make that a lot) haphazard, food not hot when it was served. Asked for it to be warnedr up, came back warmer but still hardly what I would call hot. No one came to check. Breakfast was much better. Stay at hotel but don't bother with dinner.
July 13, 2014
Rated 4.0 out of 5.0 by Gazza57 Friendly staff, comfortable room
Stayed here a few times. The staff are always friendly and make you welcome.
The hotel is beginning to show its age in terms of its external design and style and the bathrooms similarly. But that's just being picky.
Only real issue is the bar area is a little small.
July 11, 2014
Rated 5.0 out of 5.0 by Markyone Great Value for the room & Hotel
First time I have stopped in the Holiday Inn before Excellect Hotel, clean & Tidy, No noise from the M6 (Nearby) Rate was cheaper than other Hotels in the area, I little shocked with the price of Breakfast £14.95 so did not bother went to Macdonolds!
July 10, 2014
Rated 5.0 out of 5.0 by Raymond62 Excellent hotel
We stayed at the hotel prior to and after flying on holiday. The hotel was easy to find. The food was very good and the waiting staff excellent. The rooms were comfortable and clean. Every member of staff was polite and courteous. I could not fault the hotel in any way. I'd certainly recommend the hotel.
July 9, 2014
Rated 4.0 out of 5.0 by jack27forprivacyreasons Check-in
Check-In . When booking , head office has my card on file . On arrival at hotel staff swipe card again and add £40 to it . At check out signing done again . All very annoying.
Breakfast cereal and cold juice etc OK . Hot breakfast fair . Overcooked deep fat rubbery greasy fried eggs , poor quality black pudding and why do the galley trogs always fold over the bacon and then half cook it in 2 inches of oil instead of grilling it - they'll tell you its to save space on the pan but its actually laziness . Sausages also not turned properly and underdone . Generally speaking more supervision and cooking training is needed with the scullions in all Holiday Inn hotels .
July 8, 2014
Rated 5.0 out of 5.0 by nglbrgr A great weekend
Staff are friendly, food is great.
July 8, 2014
Rated 5.0 out of 5.0 by traceyi lovely hotel and great service
Nice spacious rooms.comfy beds. Friendly staff. Really good breakfast. Well placed for visiting tatton park.
July 8, 2014
Rated 3.0 out of 5.0 by Szomo Hotel is a little tired
I only stayed one night and was on business. The hotel was perfectly adequate for my stay but it is rather tired looking and in need of a bit of a refurb. The bathrooms look rather dated but the room was perfectly clean and a good size. Breakfast the following morning was good with a wide choice. - just wish there was more than PG Tips tea on offer!
July 7, 2014
Rated 4.0 out of 5.0 by mountaineering comfortable stay
Clean and very tidy, extremely polite and efficient staff, limited menu but adequate.
July 6, 2014
Rated 4.0 out of 5.0 by Nothing to give Feedback on stay
See feedback comments already made. If an organsiation of your size has experienced damage to facilties especially in the bathroom area this is a must that it is repaired and brought up to a professional status especially in a washbasin as this area will harbour germs and bactieria.
July 3, 2014
Rated 2.0 out of 5.0 by Phil0816 Worst hotel experience I can remember!
From check-in to check-out this hotel was a running joke between myself and my colleague. Check-in began by my being told that I was not allowed internet access (even though I was willing to pay for it) because I was not a rewards member. Managed to sort that the next day. Breakfast times generally went okay, but service at dinner time was terrible. Too many issues to mention them all, but examples include one time when they took our orders then served my colleague with his meal and sides - and also gave him my sides too! When asked, my order had somehow been lost and they just thought he was hungry. To compensate, they knocked the price of a drink and some chips from his bill! Waiting for food and drink orders became the norm - once we even walked up to the bar where our drinks had sat for 20 minutes and got them ourselves.
July 2, 2014
Rated 3.0 out of 5.0 by loki82 average
Decent holiday inn. Think its a joke you have to pay £16 for internet when you can stay in a holiday inn express and get it for free. Thankfully parking was free...
July 1, 2014
Rated 3.0 out of 5.0 by 18green Poor value
This hotel is some where between an Express and a full service hotel in that the rooms are Express standard but it has a full restaurant service.During my 2 night stay one of the lifts was out of order for the entire length. Management for some reason didn't think the bar would be busy for an England World Cup game so only allocated one poor girl to look after the area. The quantity of coffee and milk provided in the room was a lottery. And the tariff wasn't inexpensive!
June 30, 2014
Rated 4.0 out of 5.0 by Looney1979 2 Week Stay
Staff are awesome and friendly!!
Claire on reception
The other bar lads
I'm sorry I forget all the names, but all the staff that dealt with me were fab! Would recommend staying on the strength of the staff!
Hotel itself was ok, pretty much what you expect, and the WiFi will be free in July if their plans go ahead. That would have made my stay even better if I had proper internet access, but had to rely on my phone for internet.
The only moan I had which what amounts to 60 seconds of my life wasted each time, was turning the TV on to watch, you have to wait for the menu system to load then you could press a channel button to watch TV. It would be better if you could just go straight to TV watching without menu systems. I did like the menu system however as you could see your bill charges real-time during your stay. The only other grip about the TV is the menu guide would not always populate the programs that were on so you had to pretend you had time warped back to the 80's and flick through each channel separately to see what was on....I just wish I could have time warped for real, then I'd be a millionaire!!
June 27, 2014
Rated 5.0 out of 5.0 by boucher great stay
We had a lovely relaxing time. staff were welcoming, breakfast was lovely again.
June 27, 2014
Rated 2.0 out of 5.0 by florence460 Very Poor
Having stayed at numerous holiday inns, this was very poor. Dinner was the biggest joke, tables not being available despite being booked. Two hours to eat a two course meal. Messed up orders. Half an hour to deliver drinks. Check in was done was a trainee who didn't register my membership card (despite saying they had) so they attempted to charge me for internet. They also tried to charge me on exit for meals that I hadn't had.
June 24, 2014
Rated 5.0 out of 5.0 by Mac One Mr McCann
Hotel was excellent, staff very efficient and friendly. Room very clean and comfortable. We only had breakfast so it would not be right to comment on the food menu as we didn't use it. Breakfast good. Would stay again if ever in the area.
June 23, 2014
Rated 3.0 out of 5.0 by rogdodge bad experience
helpful and friendly staff,but the food was a let down.
Dinner and breakfast was not good at all.
The rooms were comfy and clean .
June 23, 2014
Rated 1.0 out of 5.0 by Disappointed 14 Disapointed
Not worth the money . Booked executive
Room for my birthday for one night got a basic
Room for one person . Very disappointed
June 18, 2014
Rated 5.0 out of 5.0 by purplecarter Friendly
After visiting other Holiday Inns, I have to say this is the best Holiday Inn so far. Clean and spacious. Friendly, helpful staff. Breakfast was full and stunning!
June 18, 2014
Rated 4.0 out of 5.0 by Traveller-2014 Good value for money
Best value for money, and it is convenient to get to the hotel, as it is close to M6.
June 18, 2014
Rated 5.0 out of 5.0 by HappyHowy Convenient location
Good facilities / friendly efficient staff / excellent choice of buffet breakfast / clean ensuite
June 17, 2014
Rated 1.0 out of 5.0 by Katie96 Blood on the floor
The hotel room was unclean and there was blood on the floor.
June 17, 2014
Rated 5.0 out of 5.0 by Marshesaway My stay
The overall experience was good. The bed was a little on the hard side. If travelling with children bare in mind this is a double sofa bed - so if like ours your children are not use to sharing a room never mind a bed beware!!!
June 11, 2014
Rated 5.0 out of 5.0 by duncans a good hotel
a very enjoyable stay quality staff good food and handy for oulton park
June 10, 2014
Rated 4.0 out of 5.0 by rd19 excellent hotel for business
All restaurants are taxi ride away or you can walk but it is long and you are limited for choice.
Staff are fantastic!!!
June 8, 2014
Rated 5.0 out of 5.0 by Francesca of London Comfortable firm beds, friendly helpful staff
Great overnight stay. Staff were helpful right from the outset. Smiley faces through breakfast too.
If there were any amenities such as games room we didn't know about it/not told so assuming there isn't.
Recommend staying here, particularly if you have kids. Hot breakfast alone is worth it!
Took board games, cards etc. Kids happy, parents happy. Would stay again without looking elsewhere.
June 3, 2014
Rated 4.0 out of 5.0 by Fillup Great staff
Great staff, bed was hard, pillows too small, great resturant and bar, training room used was very small
June 2, 2014
Rated 1.0 out of 5.0 by Mark and Anna Good stopover
Good stopover whilst traveling north to Carlisle as is close to the motorway . room was very big and spacious with a seetee which made the room feel like a studio
Will stop here again if the price is the same
May 27, 2014
Rated 2.0 out of 5.0 by Meg333 Less than average across the board
The bathroom still had hairs in it from the previous tenant and the carpet was grimy and had seen better days.
Staff service was generally good exempt the restaurant where there was an abysmal failure of basic management and service was ridiculous (half an hour for a coffee and up to an hour wait for food).
Besides that there were running arguments in the restaurant between the duty manager and his staff, very unprofessional. management was made aware of problems and had the usual apologies and pleasantries but that did not improve the over all experience.
May 25, 2014