Rated 3.9 out of 5 by 329
Rated 4.0 out of 5.0 by TJM39 Solid hotel
This is a decent hotel, very close to the motorway but with very good double glazing so no noise at all in the rooms. I was visitng Tatton Park and it took about 15 mins to get there from the hotel. Would definitely use this hotel again.
July 29, 2015
Rated 2.0 out of 5.0 by LawrenceofSalisbury A poorly managed hotel
The good points:
1. Friendly but overworked staff in the food area
2. Friendly and efficient check-out
The bad points:
1. Poorly managed hotel (don't blame the staff, this problem lies fairly and squarely with management)
2. Large tour parties cleared most of the breakfast food, I.e. Poor catering / quantity
3. Uncomfortable mattress resulting in poor sleep quality
4. No acknowledgement of IHG member status
5. Slow check-in
6. I could not reserve a place for dinner until very late as the tour party had taken over the dining area.
7. I had booked an Executive room for two people, but it was only set for one person.
Fundamentally this is a very poorly managed hotel which needs immediately addressing by senior management.. This is my first ever poor rating for this hotel group.
July 28, 2015
Rated 2.0 out of 5.0 by candleman6213 Sad to see it go downhill
Have stayed at this hotel for last 8 years. Despite its tired old furniture its strength was its people.
This stay confirmed poor reports that I had received from my corporate colleagues who used the hotel
Room was above restaurant despite previous assurances that I would never have to endure another sleepless night listening to the fan units below
Dinner was uninspiring. Breakfast had no yoghurts because the delivery had not arrived. The melon was rock hard and inedible.
The bar was insufficiently staffed with people queuing and waiting for service
Despite this the lady in reception did change my room without any fuss for the following night
Also special mentions as always to lady in breakfast service who has been there longer than I have been staying.
hotel needs some serious TLC and some money spent on it. If not sell it to someone who will
July 28, 2015
Rated 5.0 out of 5.0 by George03 Friendly atmosphere
Stay here most weekends through work. The staff are all friendly especially Pam in the restaurant and Talisha and Denesa at reception.
July 25, 2015
Rated 4.0 out of 5.0 by Holly1952 Comfortable beds and good service
Very good for short stay business travellers, and the choice of vegeterian options in the food served is increasing!
July 25, 2015
Rated 4.0 out of 5.0 by AST52 excellent location
all round o k but issues with booking not solved for benefit of guest
July 24, 2015
Rated 3.0 out of 5.0 by surinder7 Good Customer service but poor room
The room lacked the a ambiance and feel of other Holiday Inn hotels that I have stayed. There was no iron or ironing board in the room which is a norm for Holiday Inn.
We had a poor view and the bathroom was of very old décor.
July 23, 2015
Rated 4.0 out of 5.0 by Jules777 Good sized rooms
Six rooms were booked for family members attending a family party nearby.
Rooms were booked on-line. Check-in was quick and efficient.
The room was clean and comfortable, however, it was noted that some family members had 'extras' in their rooms such as bottled water, chocolate bars and toiletries in the bathroom, however, we did not all receive these.
Unfortunately, our nights' sleep was disturbed by guests checking into their room in the early hours of the morning, talking and laughing loudly with knocking on their bedroom door. Whilst this resulted in my score being lower for 'nights' sleep', I would add that this was not the fault of the Holiday Inn.
Breakfast was self-service with choice of cereal, pastries, toast and a cooked breakfast. The staff were extremely friendly and helpful, making us feel very welcome.
We would all definitely stay here again. Thank you Holiday Inn!
July 22, 2015