Rated 3.9 out of 5 by 334
Rated 1.0 out of 5.0 by Purn569 Not an overall good experience.
I regret to say that on this occasion our stay at Warrington was not a good one. Whilst the location was convenient, room was clean and comfortable, staff were pleasant but our experience in the restaurant was not a good one. The night we were there appeared to be a busy one and we decided to have our evening meal in the restaurant. Having been shown to our table we ordered a drink (G&T which initially came without a slice of lemon & I had to ask for one). We waited a while for the menu & when it did come we ordered a starter and main, then later was told that the tuna I ordered had run out so I was given a menu again to choose something else. We waited a long time for the waiter to come back and take my order again but he seemed to have forgotten. We observed that he seemed to be overwhelmed by the number of people there and didn't seem to have much help. He then appeared to be having problems with the till. The young lady behind the bar was serving drinks & tried to help him when she could. In the meantime we could hear the chef shouting 'service' but no one was bringing the meals out. The young waiter was going to the reception for help with his till. I still had not been able to give my order for my main meal. We gave up in the end and went to have our meal somewhere else. The waiter was not able to cope and did not appear to have any support or help. Breakfast appeared to be the same although we did manage to eat something. There were a lot of people queuing for breakfast and waiting for more cooked food to come out from the kitchen for the self service bar. There was clearly not enough food there for the number of people. There were a couple more staff who were clearing tables but we walked in without anyone there to take our room number, we were not asked if we wanted tea and could not get anyone's attention. In the end my husband went & helped himself to some tea and filled the pot. The couple on the next table were trying to get more tea as well. There were several people complaining about the lack of food and one lady who only wanted some danish pastries warmed but was told the chef was too busy. Apparently there was only one chef on that Sunday morning. It was clear to us that there was not enough staff on that weekend for the number of people there. Although the staff were very pleasant and kept apologising to customers it seemed unfair to them not to be given adequate support with no one observing the overall situation and directing staff where needed. I may add that our previous stay in a Holiday Inn in Liverpool was fine but on this occasion sadly it was not.
July 31, 2015
Rated 3.0 out of 5.0 by Michelle_gk Nice room and hotel but poor service throughout stay
The quality of the rooms and hotel were of a good standard and consistent with what I have experienced previously when staying at Holiday Inn. Unfortunately the service was extremely poor with dinner and breakfast a bit of a nightmare. They were apparently short staffed during my stay and the situation was handled badly. When dinner finally arrived over 2 hours later the quality was not great.
July 31, 2015
Rated 1.0 out of 5.0 by genisis1 A cold hotel with air conditioner blowing out at you.
What a stay.!!!!!!
Two evenings we had to wait over two hours to get our dinners.
Breakfast was just chaos, The hotels reply was we did not know there were so many people coming to Breakfast. Do the staff not know how many people were stopping there?
The fruit juices containers were empty.
No Plates - No bread No butter.
When the plates did arrive there was not any cooked breakfast in the servers at the same time. Sausages were absent most of the time. No eggs to go with the bacon.
Will anybody take any notice of these remarks they will probably be ignored,
July 30, 2015