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Rated 4.0 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Great Hotel We always stay at this hotel when we are in the area it has a friendly feel to it, staff always make you feel welcome. Usually have room service for an evening meal, excellent. Breakfast has a good selection to choose from. August 22, 2014
Rated 4.0 out of 5.0 by Great for an overnight stop Hotel was clean and staff very friendly. Easy check-in and check-out. Internet slow and not really useable for business. Only one person serving in the restaurant to start with so service a little slow. Bed very comfortable and would definitely use this hotel again. August 15, 2014
Rated 4.0 out of 5.0 by Relaxed Driver My stay was short but I was made to fell totally relaxed by the staffs smiles and total confidence in there hotel I look forward to my return to this hotel in the near future August 9, 2014
Rated 4.0 out of 5.0 by great place to stay Pros I don't say this often but the friendliness of the staff was great. Reception and restaurant staff were always friendly and polite. They seemed to enjoy their job which makes a difference. Breakfast was good. Room clean. Internet. location great for exploring Chester, Liverpool or Manchester. Cons the mattress was not too comfy I would definitely stay here again. August 7, 2014
Rated 5.0 out of 5.0 by enjoyable stay friendly service Highly recommended, great value for money Will certainly use this hotel when next in the area. August 6, 2014
Rated 5.0 out of 5.0 by Great returning visit We last visited this hotel in 2008, the service and ambience were great then. To our delight, the present day staff are as great, cheerful, helpful and extremely efficient. The fabric of the building had been maintained magnificently, no mouldy ceilings, no battered skirting boards, no ripped carpets and everything was working. We will be back next year. August 5, 2014
Rated 3.0 out of 5.0 by A comfortable stay, but the food quality varies Had a comfortable few nights here, slept well but the staff seemed a little confused at times and the food quality really varied throughout my stay. August 5, 2014
Rated 3.0 out of 5.0 by Bed not ngreat 1 - One night we accidentally dropped one of your glass tumblers in the bathroom, it didn't just break and shatter, it exploded and the bits went all over the place and shot up into the bath, the sink, our bathroom bags and we were finding bits in our clothing till the day we left. We stay here at least a couple of times a year to visit family who live near by and remember that you used to provide plastic tumblers, these may sound cheap but I feel they are much safer and just as effective for general use and clumsy customers like us (we are all clumsy occasionally). Your staff were willing enough on the night of the incident, but they could not easily provide me with a brush and broom and dust pan to let me clean up my mistake, they eventually located equipment, wanted to help, but I insisted it was an easy enough task for myself to clean up. 2 - My daughter also stayed in another room at the same time, we noticed that she had what I call a king size bed (5 foot wide), this is normal in all other hotels around the country/world we have stayed in over the years. In our room 007 (invalid facility room), you provide a standard (4 foot six inch wide)bed. My wife is the invalid (wheelchair bound) and I am the carer (as well as the husband). We have a 5' King size bed at our home, which gives us the extra width to toss and turn without disturbing each other too much. My wife’s invalid issues requires more room (width) in a bed to allow for better comfort and nights sleep/rest. All hotels boast King size beds nowadays (quote Premier Inn!). We have advised your staff of this issue over the many years we have stayed at your Warrington branch, even after this stay (bet you have no record or taken no action and all your other rooms have kingsize beds) yet still you have taken no notice. 3 - In the past we have had major issues with your invalid parking facilities, your front parking facility has been full and some of your customers will abuse the invalid park areas close to the front door (cars that do not display invalid cards) we have had to struggle in bad weather from your rear car park which is well away from the front doors - during this stay we managed to secure a invalid park area every night, just, most nights there was one space left for us to occupy however we did police the other cars for displaying invalid cards (call me paranoid, but generally I feel the British public can be very selfish when it comes to this sort of abuse), mostly they were not invalid entitled vehicles, no card being displayed. Your staff were informed and promised to investigate the offending vehicles, however this would not help a true invalid requiring parking at this late time in the evening - if they turned up. I suggest to adopt a system that can stop them using the invalid facility at check times maybe (i.e. - do you require invalid parking Sir, Yes I do - kindly display this card - your own design during the course of your stay) or some idea that helps! 4 - your dining room facility is very suitable for the morning breakfasts and maybe the lunchtime meals, but it is very cafeteria in appearance and not very endearing for evening meals, we have tried it in the past and not felt cosy with little privacy The above points are stated in order for you to hopefully improve your qualtity service a little, this can be achieved at very little or no extra cost (understanding that profit must be a key business motivator) hope it helps August 4, 2014
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