Rated 4.0 out of 5 by 132
Rated 4.0 out of 5.0 by SA1170 Lobby was nice but...
Lobby is brand new.Rooms are older/outdated. I'm presuming they are going to update the rooms as well...
January 18, 2014
Rated 2.0 out of 5.0 by CD04 Poor room quality for the price!
I have to say we were very disappointed by the quality of this Holiday Inn. The bathroom sink was clogged-----drained really slow! The carpet just outside the bathroom was damp. There was no air flow in the room even when we set the fan on high. The hotel wasn't full & we we're put in a room that was next to a large roof heating system so it made noise in the room every time it came on. They are renovating but are starting with the lobby???? Maybe they should start with the rooms!! Pretty sure I won't be staying at this one again!
January 9, 2014
Rated 5.0 out of 5.0 by Tom4854 Becoming Very Nice
The staff were very nice and accommodating. Although the room was dated, it was clean and beds were very comfortable.
The only knock on the stay was that there was some major renovations going on so getting to the room was difficult. This information should have been made available to us.
Overall, very nice experience. Would stay here again.
January 3, 2014
Rated 3.0 out of 5.0 by GladToBeHome Keep Families with small kids on first floor
We stayed at this location twice over the recent Christmas holiday season. Only complaint was from our return trip back from Texas to Iowa. Unfortunately, we had to request a move to a different room after 1 hour of being in our initial room. Already unpacked and trying to wind down to go to sleep and the room above us became a race track and jungle gym for several kids. We found out 2 families, both with kids, had adjoining rooms and the kids were playing together. We called the front desk and they did tell the folks to calm down after about 5 minutes and stopped by our room to offer another room down the hall. They said they could not guarantee the other room would stay quite with both families having kids so close by. We had to repack all our items and move down the hall and unpack a second time. I know kids want to play until they drop. Just don't put families like this on the 6th floor and then put other folks, especially folks who actually want to sleep after 9pm under or around the same room. Either put them on the first floor or sacrifice filling up the room under them and the adjoining rooms for the sanity of your other customers. Your floors and walls are not very sound proof so have mercy on those of us that don't have kids traveling with us.
December 31, 2013
Rated 5.0 out of 5.0 by blkhwk318 Guest service
guest services were impeccable the young man working the desk was outstanding.
December 18, 2013
Rated 5.0 out of 5.0 by hutchM Excellent service and very clean room
Our room was very clean and bright! We called about the tv not working and in less than 5 minutes we had a gentleman in our room taking care of the problem. We ended up needing to leave a day early and it was no problem for them.
December 17, 2013
Rated 5.0 out of 5.0 by Frequent47 Awesome Hotel!!
Very clean, great staff and very close to food and shopping
December 16, 2013
Rated 4.0 out of 5.0 by Travel35352 Good Experience
Clean and comfortable room. I could sometimes hear water running and people talking upstairs in another room but it wasn't too loud and it didn't keep me from sleeping. Would stay there again and would recommend it.
December 16, 2013
Rated 1.0 out of 5.0 by mtsandal don't stay here
We stayed here on Thanksgiving. I called the week before to make sure there would be food services available and was told they had a special buffet. I made sure to ask if there were special hours involved and was told it was open their regular hours. When we arrived the restaurant was closed, their special buffet was from 10 a.m. to 2 p.m. The front desk told us there was a chinese buffet a couple of blocks away. As we were moving with a U-Haul we had to walk the streets were littered with numerous needles, it was obviously a high drug use area. That's only one reason I wouldn't recommed this hotel. It also has up-keep issues.
December 8, 2013
Rated 5.0 out of 5.0 by MV1167 great service
Everyone we encountered during our stay was very nice. We appreciate it!!
December 3, 2013
Rated 2.0 out of 5.0 by freedrink1 I stay only because of the free drink and location
As stated above, these are really the only reasons I stay at this location. I have never been super impressed. The rooms aren't the greatest...outdated and I've stayed in several where the air units in the bathroom don't work well. I've also experienced room card not working and this seems to be an on-going problem they have, the elevator lights not matching the accurate floors, and I, unfortunately, also did not receive a wake up call one morning. There has also been one occasion where I couldn't find a parking place because of a convention. I wouldn't recommend this location really to anyone, but I continue to come back because of how close it is to my business location and I get a free drink at the bar. Other than that, I really don't have many other positive things to say.
The best staff person BY FAR (she works the front desk) ... I can't remember her name, but she has an accent (maybe from Brasil?), but she is always incredibly polite, friendly, and out-going. She's awesome, you should really think about promoting her.
December 1, 2013
Rated 5.0 out of 5.0 by Lumbee Nice and friendly staff
I was in a suite #508. I had problems opening and closing the closet. It seemed to have to be lifted up and was hard to pull open. I was afraid it would fall off the track. The stool would keep running at times and I had to lift up the lid and find the chain stuck under the seal....so, after that I would just jiggle the toilet handle and it would quit running. OTHER THAN THAT...it was a nice stay. Thanks for all the kind words from nice staff.
November 22, 2013
Rated 5.0 out of 5.0 by Holmberg Great place to stay
We had a girls weekend and this is a great place to stay. Close to the mall and good places to eat. the staff in the bar was great and very friendly.
November 20, 2013
Rated 3.0 out of 5.0 by Natranopeg No parking
I arrived late at night from a 8 hour road trip. I checked it and them went to park my car. The lot was full of trucks and trailers taking up 2-3 spots each. I had to park and walk around the outside the hotel in the dark. It was not safe and when I told the front desk, they could care less. I got a coupon when I checked in for a free drink but since it took me so long to park, it was now closed. I got to my room and realized it was a handicapped room so I had to call and change rooms. I asked it the gym was open and was told yes but when I went down the lights wouldn't turn on and no one could get them to work.
The bed was good but I would never stay at the place again.
November 17, 2013
Rated 5.0 out of 5.0 by Barney5729 Excellent value and price
Excellent place to stay. Clean rooms, good price, good food in the lobby and in the green mill.
November 14, 2013
Rated 5.0 out of 5.0 by EmmaJane All staff members were great and the room was very clean. Especially the bathroom.
I was playing bridge from Wednesday through Sunday. The entire week was great with pleasant personnel in every department as well efficient people in every department willing to do the extra things making the stay exceptional.
November 6, 2013
Rated 4.0 out of 5.0 by CD56 Home away from Home
I stay here at least once a month and it is well overdue to write a review. First and foremost the consistency of this Hotel is amazing from one stay to the next. This speaks highly of the management team and staff and their individual committment to excellence.
The front staff are always cordial and professional, the restaurant good and welcoming and the support staff is always friendly, smiling and have something good to say.
You have set the bar high for all other IHG properties!!
November 6, 2013
Rated 4.0 out of 5.0 by zzman1211 Thanks
Had a great visit. The front desk workers were very inviting and professional. Shonna at the bar gave great service as well. I will definitely be back the next time in Wichita!
November 1, 2013
Rated 4.0 out of 5.0 by 59Quilter Good location
Good location at Rock road and Kellogg. Nice modern hotel. Has the upgraded bed and bedding. Wish it had a breakfast bar. The restaurant doesn't open til 6 am.
October 22, 2013
Rated 4.0 out of 5.0 by Chiefs Hotel-Great Experience, Restaurant- Poor Service
The hotel was a great experience across the board- clean, professional staff, nice accomodations. The Restaurant was a terrible experience. Service was terrible....
October 18, 2013
Rated 5.0 out of 5.0 by Rjae Room and restaurant
Were excellent. The staff at the front desk were friendly and helpful with a couple of items I needed assistance with.
My only negative comment would be the lunch we were served with the KAC group Sunday at the convention. It was chef's choice and all the same color. Limited veggies and no fruit. It wasn't tasty or very healthy.
The rooms were reality comfortable and dark and quiet.
October 9, 2013
Rated 5.0 out of 5.0 by Whiteflowerlady Staff was friendly and helpful after a very long day for me.
I stayed the night of October 5, 2013 for the Kansas Authors Club conference. Was impressed with my room, with the service, and with the staff. The meeting room setups were excellent, and the food was good. I paid for another night there at a silent auction. I'm hoping my husband and I can go on our wedding anniversary next year!
October 9, 2013
Rated 5.0 out of 5.0 by Firestone Renew My Confidence in Holiday Inn
This was very nice stay after having a bad stay in a couple of other cities. The staff is ALWAYS freindly at this location and will take care of any request you might. This is certainly not a new location
but the staff treats you like it is.... Thank You for Renewing my Confidence in the Brand!
September 2, 2013
Rated 5.0 out of 5.0 by Henry39 Great service in restaurant, front desk and house keeping
Extend bar hours to midnight. Extend appetizers to midnight.
August 24, 2013
Rated 2.0 out of 5.0 by NickKC Not Impressed
I consider myself an easy-going person but my experience was not the best. My room wreaked of smoke and the room itself seemed aged and somewhat dirty. In the end its the small things that matter - i asked the front desk for a complimentary water? Answer: No! Do you know where I can find the complimentary coffee bar? Answer: No!
Now I come from a customer service industry and if you ever find yourself saying No back to back - its a bad sign. I got the feeling that I was just another dude staying the night - the staff could have cared less.
I would not recommend staying at this hotel for these reasons.
August 24, 2013
Rated 5.0 out of 5.0 by OCLS Shopping
The woman at the desk was WONDERFUL!!!! She made us feel like she was welcoming us into her own home!!! We are platinum guests and this Holiday Inn was the BEST we have stayed in to this date!!! It will not be the last time we stay here!!!
August 16, 2013
Rated 2.0 out of 5.0 by Nolongeracustomer1 VERY RUDE STAFF, not liking their jobs, leaking ceiling
Not sure anyone working there, especially in the bar/restaurant had any desire to be there. Unfortunately, there unhappiness was unleashed on numerous hotel guests to the point it was considered harassment.
Staff lady (initials KVH) in charge the night of the wedding reception made it a point to constantly harass someone, including the bride! There were no warnings or reasoning, just a very unhappy, rude woman on a power trip.
Everyone in the bar/restaurant was "offended" that they had business. Bartenders had no desire to work and breakfast staff were overwelmed by a small handful of custormers. Next to no food available on the breakfast buffett so menu items were the only option.
On top of that. We could not use our bathtub the 2nd morning due to the ceiling leaking into our tub! Only response from front desk was "Ok, it's noted".
August 9, 2013
Rated 4.0 out of 5.0 by Mase03 funny smell, but good stay
There was a funky smell looming in the room on the 2nd floor. The room was very clean and comfortable. Just the smell was off putting.
August 9, 2013
Rated 5.0 out of 5.0 by Friz54 Exceptional Stay
Room was great-clean, updated and comfortable. Jeremiah from the front desk was outstanding.
August 5, 2013
Rated 2.0 out of 5.0 by Nolongeracustomer1 Need to work on customer service
Check-out time posted on door is clearly 1:00 PM but the front desk insisted (at 11:45 AM) that check-out time was noon. I stayed in a suite for 2 nights and the bed wasn't fixed nor the room cleaned the entire time I was there. They only dropped off clean towels. I was billed for an extra room on my credit card. When I brought it to their attention, they agreed that I was overbilled but was told to wait 4 days and if it wasn't corrected by then, to go to my bank and have them take care of it. We also used the banquet facilities and catering services and were treated horribly. Seems that once they had the money in hand, they had no interest in providing the services that had been paid for.
August 5, 2013