Rated 3.9 out of 5 by 111
Rated 5.0 out of 5.0 by Whiteflowerlady Staff was friendly and helpful after a very long day for me.
I stayed the night of October 5, 2013 for the Kansas Authors Club conference. Was impressed with my room, with the service, and with the staff. The meeting room setups were excellent, and the food was good. I paid for another night there at a silent auction. I'm hoping my husband and I can go on our wedding anniversary next year!
October 9, 2013
Rated 5.0 out of 5.0 by Firestone Renew My Confidence in Holiday Inn
This was very nice stay after having a bad stay in a couple of other cities. The staff is ALWAYS freindly at this location and will take care of any request you might. This is certainly not a new location
but the staff treats you like it is.... Thank You for Renewing my Confidence in the Brand!
September 2, 2013
Rated 5.0 out of 5.0 by Henry39 Great service in restaurant, front desk and house keeping
Extend bar hours to midnight. Extend appetizers to midnight.
August 24, 2013
Rated 2.0 out of 5.0 by NickKC Not Impressed
I consider myself an easy-going person but my experience was not the best. My room wreaked of smoke and the room itself seemed aged and somewhat dirty. In the end its the small things that matter - i asked the front desk for a complimentary water? Answer: No! Do you know where I can find the complimentary coffee bar? Answer: No!
Now I come from a customer service industry and if you ever find yourself saying No back to back - its a bad sign. I got the feeling that I was just another dude staying the night - the staff could have cared less.
I would not recommend staying at this hotel for these reasons.
August 24, 2013
Rated 5.0 out of 5.0 by OCLS Shopping
The woman at the desk was WONDERFUL!!!! She made us feel like she was welcoming us into her own home!!! We are platinum guests and this Holiday Inn was the BEST we have stayed in to this date!!! It will not be the last time we stay here!!!
August 16, 2013
Rated 2.0 out of 5.0 by Nolongeracustomer1 VERY RUDE STAFF, not liking their jobs, leaking ceiling
Not sure anyone working there, especially in the bar/restaurant had any desire to be there. Unfortunately, there unhappiness was unleashed on numerous hotel guests to the point it was considered harassment.
Staff lady (initials KVH) in charge the night of the wedding reception made it a point to constantly harass someone, including the bride! There were no warnings or reasoning, just a very unhappy, rude woman on a power trip.
Everyone in the bar/restaurant was "offended" that they had business. Bartenders had no desire to work and breakfast staff were overwelmed by a small handful of custormers. Next to no food available on the breakfast buffett so menu items were the only option.
On top of that. We could not use our bathtub the 2nd morning due to the ceiling leaking into our tub! Only response from front desk was "Ok, it's noted".
August 9, 2013
Rated 4.0 out of 5.0 by Mase03 funny smell, but good stay
There was a funky smell looming in the room on the 2nd floor. The room was very clean and comfortable. Just the smell was off putting.
August 9, 2013
Rated 5.0 out of 5.0 by Friz54 Exceptional Stay
Room was great-clean, updated and comfortable. Jeremiah from the front desk was outstanding.
August 5, 2013
Rated 2.0 out of 5.0 by Nolongeracustomer1 Need to work on customer service
Check-out time posted on door is clearly 1:00 PM but the front desk insisted (at 11:45 AM) that check-out time was noon. I stayed in a suite for 2 nights and the bed wasn't fixed nor the room cleaned the entire time I was there. They only dropped off clean towels. I was billed for an extra room on my credit card. When I brought it to their attention, they agreed that I was overbilled but was told to wait 4 days and if it wasn't corrected by then, to go to my bank and have them take care of it. We also used the banquet facilities and catering services and were treated horribly. Seems that once they had the money in hand, they had no interest in providing the services that had been paid for.
August 5, 2013
Rated 3.0 out of 5.0 by GrammaGJB Very poor bar & event personal.
Front desk help very courteous and helpful. Bar staff very unfriendly
and rude. Paid for two beers with a $20 and never received change. Did not leave a tip. At the wedding reception we attended staff spoke with microphone about underage drinking and shutting the bar down. They finally ask a gal to leave (because they assumed she was under age) and she had to show her ID that she was 30 yrs. old and had her husband and three children there. We did understand what the staff lady was meaning, but the rude tone and accusations she made were in a very rude and uncalled for tone One guest did have too much to drink and vomited in the lobby of the motel. I do believe that the hosts of the reception should have seen to it being cleaned up, but they did not. The hotel staff left it sit there for at least 30 minutes, with guests continually passing by it. Very gross!. At the end of the reception the staff called the police (6 officers) to close the dance down. The staff never did ask and one to leave....they just called the cops for no reason.
August 2, 2013
Rated 4.0 out of 5.0 by Dogday My home away from home
Always stay at this property. Coleen at the front desk is fantastic and always willing to solve any problems. She is the reason I continue to come here. Priority Club member since 1985.
July 30, 2013
Rated 5.0 out of 5.0 by Rick1953 HI Select
I have stayed here several times before. Always clean room, treated very well. Bar downstairs for an after work drink, Ate in the lounge also. The food was very good.
I travel for my job and a clean room means much to me. Holiday Inn chain has always supplied me with that.
July 29, 2013
Rated 1.0 out of 5.0 by Deuce0211 poor visit
I've stayed at this hotel several times in past and had good visits, although this time seemed to be very poor. The hotel seemed to be hot & they had fans placed in the halls atleast trying to improve the situation. Maybe I can understand this due to the extreme heat that day of 109 degree's. When I made it to my room which was the Jacuzzi suite all lights are turned on & drawers all pulled out. as if it wasn't finished being cleaned. On to the restaurant the food was good and service seemed to be really slow but not to Shannia trying, She was serving most of the customers and struggling to keep up. as I watch 2 managers chatting with another employee behind the register. Seemed that they would seat guests and pass by the bar to tell her she had new guests. The shower holds water almost ankle deep as you shower as well.
July 15, 2013
Rated 4.0 out of 5.0 by WilliamB Fairly standard
Pretty typical property for an older Holiday Inn. The resturant lounge was a pleasent surprise. The food was good and the staff were enjoyable. If in the area this would again be our choice. The front desk staff do need some customer service refreshment, we were quoted one rate on the phone however the cost was different at check in with the same empoyee.
June 11, 2013
Rated 5.0 out of 5.0 by Aaron49 Great Staff, comfortable place to stay
I've stayed in this hotel numerous times and I have to say it's one of my favorite places to stay. The staff is exceptional and I recommend it highly to anyone who hasn't stayed here before. The rooms are clean and the beds are comfortable and there is ample room to work when on business.
June 10, 2013
Rated 4.0 out of 5.0 by Lumbee Mostly good to excellent
The front desk people--Coleen, Carlene, and Jeremiah were excellent. The room and accomadations were excellent. We had a party there in the Pecan room and some things were messed up with that service. They were minor stresses. When we showed up...the electronic board by the check in desk said our party was in the Pecan room. I was an hour early and went to check out the Pecan room and they had "another" party maked on the wall ...some Victory Church?? and not us. I went to the front desk and Jeremiah said he would have this corrected. So, when every one showed up an hour later it was correct. When the graduation cakes arrived we realized that the Holiday Inn did not supply us with cake serving knife, etc. I told the "set up" staff and they said that was not on their ORDER when setting up the room ...just cake plates and dinner plates. I asked if it would be an extra charge to get the cake serving stuff. They said NO and brought the cake serving stuff within minutes. When they showed up I showed them MY CONTRACT and the last words in one paragraph talked about providing cake serving silverware. They wondered why it was not on their work order?? We had a ton of plates for cake. Next about 4:00 a Man came and asked if we wanted our Pizza at 4:30. We all said NOOOOO, we are supposed to have it at 5:30. He said Ok, and left. The pizzas were delivered at 5:00. We told them that we were to have this pizza at 5:30 and that some of our group had gone to the mall and were expecting the pizza at 5:30. They were polite and said that they would put it into a "warmer" and bring it back at 5:30. when they brought it back at 5:30 people complained that it was Mostly COLD. Your service staff asked me if we had changed the TIME for getting our pizza?? I told her that in early May or end of April I had set it up to have our Pizza at 6:00 PM and the staff said that was a difficult time...so we "changed it" to 5:30PM. So, their WORK ORDER should have said 5:30PM.I was the last one in line and they ran out of plates on the person before me. I had NO PLATE. These large plates were about 12" across...so, I went to the cake table and they still had about 15 small plates -- about 6" across. I took one and loaded on my pizza. My pizza hung off 2 sides. UUUGGGHHH! Anyway the staff were nice and helpful and I gave each of them a $20 tip (2 people =$40)
June 2, 2013
Rated 1.0 out of 5.0 by Jennalynn Love Holiday Inn
We love staying at Holiday Inn Express hotels. Would recommend them to everyone
May 29, 2013
Rated 5.0 out of 5.0 by overbrook stuf
Great service at checkin and at the restraunt. Food was good staff was excellent. Even the other guests were nice, doesnt always happen with people who work away from home.
May 29, 2013
Rated 3.0 out of 5.0 by mikemitch Need to step it up
Part of my choosing the IHG brand is because of the thought that a nicer branded hotel chain would have quality equipment to appeal to the guests. However, based on my recent stay over the past 2 weeks, I had a different experience. I like to exercise on a daily basis and my recent stay, I was unable to because the treadmill was out of order. With the size of the hotel, one would think there would be more than one treadmill for starters and if there was only one, it would be in good quality working order. I will have to reconsider where I stay on my next visit to Wichita for work.
May 20, 2013
Rated 2.0 out of 5.0 by Calypso21 Excellent Front Desk Staff
Wonderful front desk staff: Jeremiah and Carlene. Jeremiah set-up back-to-back wakepup calls. Carlene mailed a letter for me on-her-way home from work. Value-added team: friendly, warm A& helpful.
On the flip side, re: internal building operation and fitnes center suggestion. Need to improve plumbing/sewer system throughout hotel. Toilets in-room and restrooms do not allow full-flushes of contents of toilet bowl. Would guess this issue on your "A-List," likely expensive to improve.
Enhancement needed to fitness center re: gym equpment. True stationary bike-fine, elliptical squeaks (likely worn out); and treadmill out-of-order (doesn't work). With money being spent to upgrade cosmetically, these changes need to be done too.
May 5, 2013
Rated 3.0 out of 5.0 by Gromets Worn out and in need of change
I've stayed at this hotel several times over the years. The rooms continue their dated decline in quality, and the same staff that has made the restaurant/ bar unpleasant to visit, are still walking around.
In fact...the elevator with the wrong floor number displayed, the smokey smelling Jacuzzi suite, the furniture that makes you worry about whats(stains) on it, would all be bearable if you could get some service (a beer) at the bar. How that part of the hotel is still in business, I cant figure. Luckily there's a very nice BJ'S restaurant open now across the road, and a Chipoltle in the parking lot. If you need to stay here- theres some options.
April 21, 2013
Rated 4.0 out of 5.0 by al100 Good restaurant and quiet
The restaurant was good food and conviently in the Hotel
We enjoyed a quiet night enough though they had a Karate Tournamamnet in the hotel
April 19, 2013
Rated 2.0 out of 5.0 by Iowabugman1 Ok-stay
The stay was nothing to brag about. Staff didn't even upgrade my room for being a platinum member. The green restaurant was a bad experience. Ordered a pizza that was made wrong and waited a half an hour to get our check. I won't go back!
April 6, 2013
Rated 5.0 out of 5.0 by highmaintenance This is our favorite Holiday Inn
Hotel staff is excellent. Helpfull beyond.
If we just need a break from life this is where we go.
March 27, 2013
Rated 4.0 out of 5.0 by GEzentih No problems for Me
I had a good stay the room was clean and everything was in good shape.
Thankfully the other patrons were quiet.
Everything was at par.
March 27, 2013
Rated 5.0 out of 5.0 by morrow2nd Awesome Facility
We absolutely LOVE your facility. It has a wonderful hot tub, EXCELLENT RESTAURANT, WHICH TO US IS THE VERY BEST. The wait staff there are terrific. We drive from Georgetown, Tx and we are exhausted and we love to go to the bar. Everything is just wonderful.
March 6, 2013
Rated 1.0 out of 5.0 by Hannah1984 Not good
We have stayed at many Holiday Inn's before not impressed with this one at all. Called to make a Reservation and ask if you had any Rooms with Jacuzzis in them they said yes we do but none available then went online and had a room with a Jacuzzi in it for rent. The room was nice. But not very clean at all. Got in the Jacuzzi to soak and I found hair floating all over in the tub... Yuck The pool was way to cold to swim in.
March 4, 2013
Rated 4.0 out of 5.0 by Gmajo5 Courteous, friendly and helpful staffs
We were snowed in for an extra day and the staff was extremely helpful in a stressful time.
March 3, 2013
Rated 3.0 out of 5.0 by Lumbee The room
I think I was in room 905...missing soap dish which was replaced. When running the bath and switching to shower / when pulling the shower knob the whole water head came off the wall and went back on when shower water started. The sink handle kept comming off each day. People slamming doors before 7AM and after 10Pm == may need rubber pads in door jams as people let the door slam and do not quietly shut the door. My computer worked from Thursday to Sunday but on Monday (the night before I left) it was not working. I had spoked to a nice computer man who was running wired in the ceiling in lobby and towards conference rooms. He said it was computer wire....so, I figured that might be why my computer did not work. I did not tell staff the above information.
February 25, 2013
Rated 1.0 out of 5.0 by Poka12 Not the happiest camper
I wasn't all that pleased with Holdiay inn. Honestly I have never stayed at a hotel that didn't have continental breakfast.
The bathtub was stopped up so everytime you get in the shower the tub is full of water like you are going to take a bath.
Im not sure what the noise was but during the night it sounded like the roof was going to fly off.
The staff(lady) who checked me in was never friendly!!! But every other staff member was great.
So my over all stay wasn't the best and to improve your hotel I would start looking at the things I mentioned above and improve them!
February 25, 2013