Rated 2.0 out of 5.0 by JustAnotherCustomer Nice Room but Odd "Priorities"
Been in hotels for the last six weeks and the majority of those nights were at this property. I am pleased to say that the room was very nice ... My compliments to the walk in shower and the room appointments in general. My impression of the management of this property is not equally as complimentary. My biggest peeve: I found it baffling that they stopped serviing coffeee on the weekends. I suppose it was an effort to get more traffic to the restaurant and I couldn't agree more.... based on the two meals I ate there, the food was not going to bring you in. Also, being recognized as a priority club member was hit and miss, mostly miss. And seeing employees smoking near the rear entrance ... I guess I have grown accustomed to commmunities that discourage smoking in public areas.
Similar to my compliments on the room itself, the staff was always friendly and helpful. I will likely be returning to Winchester and I am absolutely certain will not return to this property.. Even the aging HI express down the highway is a bit more appealling.
April 25, 2013
Rated 4.0 out of 5.0 by shuny51 Very nice room
My husband & I were in town for a wedding arriving Friday with plans to stay the weekend. The room, with a king bed, was spacious & included a mini-fridge & microwave along with the usual coffee maker. The bed was quite comfortable with additional pillows provided. Friday night we went to a rehearsal dinner at the hotel with the food provided by them. It was absolutely delicious! We had no occasion to eat in their restaurant but if that food is anything like the food prepared for the rehearsal dinner I'm sure it must be very good as well. We had made a stop at the bar prior to going to the dinner & the drink I ordered was one the bartender hadn't made before but was more than willing to try. He was very accommodating & checked back with me twice to make sure I was pleased with it. The one con that we both agreed on was the poor lighting in the bathroom. Fortunately I don't wear makeup but I did have trouble working on my hair. If they improve that we would probably give a 5* rating.
April 13, 2013
Rated 5.0 out of 5.0 by Adville8548 Staff was very helpful Great Job
The at this property was very good. Clean room and great staff service.
April 13, 2013
Rated 5.0 out of 5.0 by bob87 Great Stay!
This hotel is nice and clean and very affordable!! We were pleasantly surprised by the spacious walk-in showers!
We will definitely stay here again soon!
April 12, 2013
Rated 5.0 out of 5.0 by Nancy24 Wonderful experience and attentive front desk staff
My family recently stayed here for a wedding in Winchester. We were impressed by the attentiveness of the front desk manager and staff who warmly greeted us and fulfilled my request to have my 89 year old father in a room directly across the hall. Another family member needed a similar set up of rooms for her older mother and the staff easily arranged that as well. My room was a King feature room which was very large and included a roomy table and 4 chairs which allowed my husband and I to invite other family members to join us for snacks and drinks.
The rehearsal dinner for the wedding was held in one of the hotel's banquet rooms. It was set up beautifully and the buffet dinner was delicious. Again, the staff was very attentive to our needs.
Kudos to the Holiday Inn Historic Gateway for an enjoyable weekend stay.
April 12, 2013
Rated 5.0 out of 5.0 by MagM the best
I stay at a lot of Holiday Inns and this was the nicest. Definitely had an 'upscale' feel but at typical H.I. prices.
April 10, 2013
Rated 5.0 out of 5.0 by equipsale Friendly Staff
Have stayed here before and always experience kind and friendly staff. Check in and check out is always fast and convenient. Acknowledged as Priority Club member. Public areas are clean. Rooms are clean and the beds are comfortable. Would like to see more diversity on menu and better quality. Lights are too bright in the bar seating area. Good value overall and I will continue to stay here when in the area.
April 10, 2013
Rated 5.0 out of 5.0 by Paulleen Wonderful staff
We stayed twice at this hotel in recent weeks and were pleased with the staff and property. We did not have much time to use the hotel's gym or pool, but others seemed to be enjoying the facilities.
April 6, 2013
Rated 5.0 out of 5.0 by Dajar Rest and Relaxation
Best Holiday Inn that we have stayed in. My thanks go out to everyone involved in making our stay very enjoyable. Thankyou
April 4, 2013
Rated 5.0 out of 5.0 by Shelbee Very comfortable and clean
As priority club members, we always stay at Holiday Inns or qualifying hotels, and we were impressed with the room, more specifically with the huge new shower in the bathroom.
April 3, 2013
Rated 5.0 out of 5.0 by VAMuck The perfect hotel experience
i always stay at the Holiday Inn brand, and am usually very pleased with the experience. This one went above and beyond. We were on a long drive and just checked for a room using the Priority app and that's how we chose this one. We arrived rather late and were warmly greeting by the clerk who promplty upgraded our room at no cost. The room was perfect - very clean, obviously upgraded recently and very comfortable. Did I mentin huge? Extremely roomy and would probably have been good for a meeting. Anyway - loved the shower arrangement, towels soft, etc. Then the breakfast - the waitress was perfect and thanked us numerous time for our stay. Couldn't as for a better experience. Thank you!
March 20, 2013
Rated 4.0 out of 5.0 by jbrichyrichy Good for business class folks
It was a nice stay. The restaurant was nice.
I DO NOT like the square pillow even though they have soft and firm on the beds
February 13, 2013
Rated 5.0 out of 5.0 by Ellen5197 Wonderful Weekend
The Virginia Motor Maids, had our winter weekend get away in Winchester this year. I'm so glad we spend the weekend at this Holiday Inn. The hotel stuff was wonderful from checking in, room comfort to waiting staff, since there were 30 of us. When we come back in this area in the next few years, we will plan to stay at this Holiday Inn!!!
February 11, 2013
Rated 5.0 out of 5.0 by Supplies Motor Maid PMS
The facilities were excellent. There was a gathering of about 50 women motorcyclists celebrating PMS for the weekend. PMS stands for Parked Motorcycle Syndrome which means us women have to party, shop and eat to our hearts desire. We had wonderful rooms to sleep in and a wonderful meeting room where we played games, knitted and just hung around each other listening to stories of motorcycling.
February 8, 2013
Rated 5.0 out of 5.0 by msjbangles My stay
It was a comfortable, relaxing stay. Had a nice room.
February 8, 2013
Rated 5.0 out of 5.0 by doral2 Great hotel
This hotel is excellent, well kept and maintained. We stay here always on our travels south.
February 8, 2013
Rated 4.0 out of 5.0 by ROADWARRIOR1953 ROADWARRIOR1953
I spent the night of January 25,2013 at this Hotel, I was forced into staying the night when a snow storm made it impossible to travel I-81 north any further. I was not reconized as a Gold Member upon arrival. For the first time in my life I did not have to sign or give information, I was just assigned a room. The Female at the front desk was dressed very casual. The Bathroom door opened out and would jam the room enterence door closed. Ordered room service, received the meal, a minute later the phone rang it was the kitchen, they tould me they needed to add $3. on to the bill for the tip. The staff needs trained.
February 3, 2013
Rated 5.0 out of 5.0 by JohnG1 Excellent all around
This the second time I've stayed at this location. The consistency of the staff, service, accommodations, cleanliness, and value remains excellent. My next trip through, I'll be staying here!
January 27, 2013
Rated 5.0 out of 5.0 by KG7061 2nd to none Holiday Inn Winchester, Front Royal Ave
This Holiday Inn is second to none. Clean, ambiance, excellent staff all around. Beautiful bar, good food, visiting cat at exit door behind bar is a plus. We stay here all the time for a weekend getaway...just love this hotel. Last stay this Sunday we got locked out of you room due to a malfunction of the digital lock but Kristina at the front desk was right on it and after the master and emergency keys would not work she called the maintenance supervisor, Dave, and he showed up was got the room unlocked and was very apologetic and sincere. Kristina gave us a room where we could watch TV while we waited for Dave. it was around 9 PM when this occurred and normally I would have been a little upset with this but the way they handled it was so good we just told them not to worry we were were o.k. with it. They must have apologized on behalf of Holiday Inn a hundred times. it was great.
January 15, 2013
Rated 5.0 out of 5.0 by Haljoelo The Best of Express
I've stayed at a good many Holiday Inn Express', and they don't get much better than this; we enjoyed it.
January 11, 2013
Rated 4.0 out of 5.0 by BobbiJo55 Awsome room but rude room service
We had the best room to stay in! I loved the bed and the shower. And it was super clean. My only complaint is that I could not get in touch with anyone for room service and once I did they said, rather rudely, that it was too late. It was 7:30pm. According to the menu I had a half hour. There is a restaurant downstairs but my husband and I both had the flu. It was dissapointing because I chose that hotel figuring i would be able to order room service since they had a restaurant downstairs. I would recommend this hotel to anyone just wanting a nice place to stay and not worried about eating!
January 5, 2013
Rated 5.0 out of 5.0 by traveler81 GREAT FIND!
When you walk into the lobby, you are immediately impressed with the ambience and the friendliness of the staff.. This was my first visit and certainly not my last. The accomodations were clean and comfortable and the breakfast excellent in the dining room.
December 15, 2012
Rated 5.0 out of 5.0 by Joby1953 Excellent Hotel in Great Location
Excellent Hotel. Built in 2008. Very Clean. Courteous Front Desk. I was traveling through Winchester on my way to Moorefield, WV.
Needed a place to stay late at night. Lots of Resturants in close proximity. Plan to return again in a few weeks.
December 14, 2012
Rated 5.0 out of 5.0 by doug06 Great place
We have stayed here on our way to Florida for the last two years.
Everything is wonderful. The room is immaculate. We are welcomed and acknowledged as priority members.We were upgraded and treated royally.
Love the shower!! A great suite 427.
The staff is great! We ate breakfast at the restaurant and had wonderful service & good food.
The best Holiday Inn we stayed in on our trip to Florida!!
Thank you to all that made our stay so comfortable.
December 3, 2012
Rated 5.0 out of 5.0 by GeneC Convenient Location/Second Stay Here
This was my second stay here. Great rooms, excellent restaurant, convenient to town of Winchester. Will certainly be back.
November 27, 2012
Rated 5.0 out of 5.0 by froggycollector Accommodations and servies
We were put on the fourth floor this time and would prefer not to go higher than the second floor.
My bed was uncomfortable. First time ever had this happen at this hotel.
The staff is wonderful. Of all the places we have ever stayed, this is by far the best!
We feel like we know the ladies at the front desk and the maintenance man is, also, very pleasant.
We will be back when we are able to travel again.
Love being able to use my computer there.
November 26, 2012
Rated 5.0 out of 5.0 by Dulless Room Issue
The Hotel is beautiful, colorful and clean. Staff is excellent. However, one small item. At night the room was very stuffy. It needs a humidifier to add moisture to the air. We woke up several time with nose congestion due to stuffiness in room. Not sure what can be done but it would be helpful to have humidification.
November 20, 2012
Rated 5.0 out of 5.0 by Chile60 Bad Waitress
I always enjoy coming to this Holiday Inn and always recommend it but this last time I had a bad experience in the restaurant. The young waitress who served me had a bad attitude the whole time I was being served. When I questioned an item missing from my order she became very defensive saying it was not included in the menu. Later that evening I discovered it was supposed to be included. When the ticket arrived to pay the bill, I paid with cash. Since I wasn't happy about her service, not checking up on me and making me feel uncomfortable, I decided to leave her 10% instead of 15 or 20, but she beat me to the punch. She dropped my change off inside the billfold while I was still eating. About 5 minutes later she walked by and retrieved it, again while I was still eating, taking all of my change leaving her with a tip of about 25%. Since I was pressed for time I did not attempt to retrieve it. The next time I stay here I'll order room service if she is still working there.
Other than that the hotel is excellent, the food is excellent, the front desk staff is excellent, and the accommodations are excellent.
November 17, 2012
Rated 4.0 out of 5.0 by Foster Bar/Restaurant
The hotel is very nice but after being on the road all day, we did not find the restaurant/bar to be inviting! All patrons in the bar/restaurant felt the same. It is too bright. You need a way to turn down the lights. It makes you feel like you're being interrogated. Also my wife's eyes are very sensitive to artificial light and she was not comfortable with the intense lighting. In the bartender's (Donna) defense, she tried to adjust the lights but was fearful of being discplined if she did adjust them to our liking. Donna did an excellent job with service and making you feel welcome into the bar/restaurant. Too bad you can't invest in some dimmers to make the atmosphere more inviting.
Would love to stay there in the future but will only do so if there are some lighting adjustments made.
November 14, 2012
Rated 1.0 out of 5.0 by Jean12 Very nice room
We stayed in several Holiday Inns on our recent trip, but this one was by far the nicest. Comfortable beds, clean room, nice bathroom, good TV reception, and a large room was at this facility. It is close to good restaurants and shopping. Highly recommend it to anyone visiting Winchester, VA.
November 3, 2012