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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 551 reviews
93%
Recommend This Property

Ratings Breakdown

551reviews

  • 5 Stars
    387
  • 4 Stars
    103
  • 3 Stars
    30
  • 2 Stars
    17
  • 1 Stars
    14

Great Customer Service

By

May 27, 2017

club

I was very impressed by an employee, Rhiannon. Not only did she exceed my expectations when resolving an issue I encountered, she was extremely professional and polite. She has great customer service skills! Not only that, she worked many different shifts during my 3 day visit, in both the restaurant/lounge and front desk. This hotel is fortunate to have her on staff!

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a good nights rest

By

May 26, 2017

club

Easy to find off the highway, quiet , clean.

With leaving before the restaurant open in the wee hours , it would of been nice to grab a free bag of breakfast items

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Short stay in Winchester area

By

May 25, 2017

club

Convenient accommodation for Summit Point and selection of local restaurants. Room key failed twice but otherwise a great stay.

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Service

By

May 24, 2017

club

You have some wonderful people working for you. Any questions were answered and information needed to get where we want to go to or see.
Great people that care about our stay and comfort.

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Great Hidden Treasure

By

May 24, 2017

club

The staff at this location really goes above and beyond. Location is very clean and has very accommodating amenities. The made to order breakfast was made very quickly and was delicious - a nice change of pace from continental breakfasts. It was also really nice to be able to have a well made cocktail right at the hotel I was staying at.

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No AC in room

By

May 20, 2017

platinumelite

Did not have air conditioning working in the room. I was not greeted as a IHG member either when I checked in.

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Good stay

By

May 16, 2017

club

The room was very clean and bed comfortable. Enjoyed the room. I would skip eating at the restaurant. Service was below average and the food was cold.

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Nice Hotel

By

May 15, 2017

club

Staff is friendly, hotel is clean and comfortable!

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Amazing !

By

May 08, 2017

Kyle at the front desk was exceptional I work in hospitality management if he were closer to my town I'd try to steal him ! Really everything was perfect keep up the great work guys we will return when in Winchester :)

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Nice room.

By

May 07, 2017

club

Nice clean room. Quiet building modern and convenient. Nice staff.

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Great Place, Comfortable bed and service.

By

May 04, 2017

club

All are recommendable but no Complementary Breakfast.
There is a restaurant in the hotel foe those of you that want to buy and eat here.

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Great accommodations

By

May 02, 2017

club

Overall very impressed with improvements Holiday Inn has made! A great stay and would recommend this Hotel to anyone! The restaurant was clean, the chef prepared our dinner so well, and the room was very clean, bed very comfortable....nice to see that Holiday Inn has improved!

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