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Rated 4.4 out of 5 by 336 reviewers.
Rated 1.0 out of 5.0 by staff attitude/management very poor and completely dis satisfied with the experience October 1, 2014
Rated 5.0 out of 5.0 by Comfortable room with excellent service. We've really enjoyed our stay in this Hotel, very good experience at the reception while checking in and out, helpful staff, restaurant also provided delicious food and offered very good service, felt really looked after. October 1, 2014
Rated 5.0 out of 5.0 by Lovely place to stay and meet friends. We stayed at this hotel for 3 to 4 days while attending a re-union of ex-work colleagues. All of the staff especially in the dining area we found to be wonderful, and the cleanliness throughout the hotel was to a very high standard. The buffet breakfast is of a very high standard and choice for every taste. We would certainly recommend this hotel as value for money and will definitely be staying here upon our next visit to the wonderful city of York. September 29, 2014
Rated 5.0 out of 5.0 by great service had a lovely stay at holiday inn, staff were very helpful and breakfast if booked in advance is very reasonable. only problem was that the room was quite cold when my husband asked at reception why the heating wasnt on he was told it wasnt switched on till october but when we checked out the recepionist asked if everything had been ok so told her about how cold i was and she said they could of supplied me with a portable heater, just wish they had told us that when we first said on the sunday night how i was then i wouldnt have had to sit in bed in a jumper and socks. would certainly go back though. September 26, 2014
Rated 5.0 out of 5.0 by comfortable easily accessible This hotel is readily reached from the city bypass, there is a good bus service into and from city centre. Once the rush hour traffic had abated I was able to reach the bypass via the A59 easily by following the road signs. September 25, 2014
Rated 5.0 out of 5.0 by Friendly, Welcoming Hotel Staff at the York hotel were very friendly and the atmosphere was relaxing and welcoming. September 24, 2014
Rated 2.0 out of 5.0 by Good room - shame about the restaurant this would have been a good stay except for the restaurant and bar experience. The breakfast quality was poor with the English breakfast being very greasy. Poached eggs turned up on 1 occasion as hard as gold balls. The dinner we had on 1 evening during the stay was over priced and not as described. We rewceived a full refund for both main courses. The bar has continuos football showing on 2 television screens - not good unless you are a football fan! September 23, 2014
Rated 5.0 out of 5.0 by An excellent experience I really enjoyed my stay and the quality of the service, cleanliness and comfort of the room and the friendly helpfulness of the staff couldn't be bettered. I'll be travelling a lot next year and will stay in Holiday Inns wherever I can. Excellent all round. September 21, 2014
Rated 5.0 out of 5.0 by Ukaramcons Reunion 2014 I organised a reunion for over 100 guests and all agree this was the best reunion they had attended. This was due to the friendly staff from the Holiday Inn and people of York. The staff went out of their way to make sure everything was in place when needed and the support given was beyond praise. Thank you to all the dinning staff, reception and to the Conference Manageress. Ukaramcons. 2014. September 18, 2014
Rated 5.0 out of 5.0 by helpful staff We had a good couple of days in this hotel and the staff were very polite and helpful September 15, 2014
Rated 4.0 out of 5.0 by weekend stay york As us usual our stay was comfortable with attentive reception staff who knew our names and preferences on arrival. The room on the 4th floor was quiet and maintained the standard expected if holiday inns. Regretfully the quality of the breakfast food was not to the usual standard expected of HI. September 12, 2014
Rated 5.0 out of 5.0 by Expectations fulfilled I usually stay at this Holiday Inn when coming to York it always lives up to my expectations hence the reason I come back. It is also very accessible for York City Centre as it is situated on good bus route into York. It is also within walking distance of York Race Course. I just park the car get on a bus and visit the City, very relaxing for me. September 9, 2014
Rated 4.0 out of 5.0 by Good location with easy access from A64 Bus stop near hotel with buses every 9-10 minutes into city centre so no need to take car. September 8, 2014
Rated 4.0 out of 5.0 by great value, pleasant stay this is the first time for me to visit york. the hotel is in the suburban area but very convenient to access with public transport. with friendly and efficeint staff, making my stay very pleasant and relaxing. September 8, 2014
Rated 3.0 out of 5.0 by A DISAPPOINTING BREAKFAST EXPERIENCE We have stayed at this hotel a few times before and have always been please, however we have noted that the last couple of times the quality of breakfasts has continued to decline. Last time there were no bananas and hen some were brought out they were what you would throw out as being out of date. This time the cooked was completely average at best, and the coffee was undrinkable. There was a lack of fruit and when my daughter pointed this out was told ' but there is fruit salad'. My daughter also asked for soya milk and the actual carton was brought out and she was stood over whilst she poured it on her cereal and it was then taken back ! The best summary would be from my other daughter : ' The best thing I had was coco pops' September 7, 2014
Rated 4.0 out of 5.0 by Good hotel Good hotel good location friendly staff ideal for going into york 5 quid in taxi or a steady half hour walk September 6, 2014
Rated 4.0 out of 5.0 by hallways and carpets were shabby could not get a double bed, I asked for one when I arrived and was told Iwould be contacted when one was available but after three weeks it never happened. Staff were friendly and well mannered, but it was not up to the usual Holiday Inn standard September 6, 2014
Rated 5.0 out of 5.0 by Happy at Holiday Inn Stayed for 3 nights with 2 young children. Highly professional and accommodating staff throughout. Lovely room with plenty of complimentary extras thrown in for the children. Beautiful breakfast. Children's lunch/dinner menu is varied enough, although basic. Plenty of places to eat nearby. Overall a great stay with super service and staff. Really felt like a holiday at the Holiday Inn. Look forward to returning again soon. September 5, 2014
Rated 4.0 out of 5.0 by Comfortable hotel Good quality comfortable hotel in convenient position for York. Good parking and good availability of buses to/from city centre. Friendly and welcoming staff who were very helpful. Make sure you book breakfast as part of the package as it is an expensive after booking option. However it is good. September 4, 2014
Rated 5.0 out of 5.0 by A very good stay - would return Another good stay at this very well located hotel. Good parking (free), bus across road into city. Recommended September 3, 2014
Rated 5.0 out of 5.0 by very friendly staff A home from home very friendly and efficient staff good food August 31, 2014
Rated 5.0 out of 5.0 by Overnight Stay Used this hotel as I was able to use my IHG Reward Club Points as most hotels in the area were full or were asking silly prices for a bed for the night. We were upgraded to an Executive Room. The bed was extremely comfortable. The TV is huge. The windows had wooden shutters and kept the light out for a fantastic nights sleep, The only draw back is the bathroom; it's tiny. Usable space is 4 foot by 3 foot. So there's no way of being able to share the room. The staff are very friendly and knowledgeable. August 30, 2014
Rated 4.0 out of 5.0 by Great Night Thanks to all the staff, all very polite and professional. The usual high service I get from IHC. August 29, 2014
Rated 5.0 out of 5.0 by Just what we wanted. We chose this hotel because it was near to the racecourse although the main city attractions are easily accessible (in our case by local transport). The room had been cleaned to a high standard, was very comfortable, well equipped and quiet. The staff were at all times really helpful and friendly. The restaurant is available for evening meals (as well as for an excellent breakfast). At first sight the menu appears very limited. However, once seated, a slightly different menu with a more varied choice is available. It is a pity that the evening menu is not provided prior to booking a table as the apparent lack of variety almost deterred us from eating here. Overall we would thoroughly recommend a stay here and definitely intend returning. August 26, 2014
Rated 5.0 out of 5.0 by birthday break love this hotel as it is so big making it feel very spacious.staff in all areas are very attentitive,rooms are big,clean and have very comfy beds.the only thing thing that spoils it is the slow flow of the shower,didn"t dampen our great stay. the food for breakfast and dinner was plentiful and appetising,love the pancake machine.just don"t like the coffee..it is too strong and a bit bland,but again only a minor issue August 23, 2014
Rated 4.0 out of 5.0 by BathroomSpace Given the age of this hotel, the bathrooms are very small compared with current day expectations.. The hotel is better suited to short not longer stays. August 22, 2014
Rated 5.0 out of 5.0 by Great stay in York Ideally placed for a visit to York with its many attractions and facilities, the comfort and service by the Holiday Inn was superb. I have no hesitation in recommending this hotel to anyone in a similar position. August 21, 2014
Rated 5.0 out of 5.0 by Happy choice Last minute decision to have time away from stress at home. many places booked up. pleased we ended up here. It met all our needs. Slight problem over IHG points but very patient, mother of 2 boys Kelly helped and also allowed us to book Harrogate Holiday Inn (wished we'd stayed put) August 21, 2014
Rated 4.0 out of 5.0 by August 2014 Friendly staff and very clean rooms. Beds very comfortable. Breakfast choice good. Food (if not added on booking form) very expensive and drinks the same. We had one small problem in bathroom but that was sorted the same morning. Would stay there again if in the area as there was no need to even use the car - public transport almost opposite hotel. August 19, 2014
Rated 5.0 out of 5.0 by Thanks Having had an appalling issue with an awful manager and bad experience with Plymouth Holiday Inn, I was nervous about trying another holiday inn i did not know. The Staff at York holiday inn were helpful, informative and just plain excellent on customer service, thanks for restoring my faith August 18, 2014
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