Rated 4.2 out of 5 by 808
Rated 3.0 out of 5.0 by Dickie 40 One night stopover
We have stayed in over a hundred Holiday Inns, Expresses, and Crowne Plazas here and in Europe, America, South Africa, Australia, New Zealand, and Hong Kong, and our room at York was one of the smallest of them all. The staff were very welcoming and friendly in all areas we encountered them, but we did feel that the rooms are a little overpriced. The quality of the food was good, and breakfast was excellent.
May 27, 2016
Rated 5.0 out of 5.0 by Amp0185 Nice stay
Staff are amazing and the free car park is unbelievable!.
Pizzas are delicious
Great quality for the price. You have got 2 happy guests
Thank you team, I'll be back soon
May 25, 2016
Rated 4.0 out of 5.0 by Emannah Nice room, shame about the cleanliness
As a regular visitor to this hotel I always feel like a valued guest as staff on reception know/recognise me which is lovely.
On this occasion the cleanliness was not as good as I would expect. I found a couple of items left by a previous guest and the corridor wasn't cleaned during my 3 night stay - the same bits of paper remained on the floor throughout. Also toiletries and refreshments were not restocked daily.
As a visitor on business I look for a good experience priced competitively and other hotels are keen to attract custom. The HI needs to maintain its standards and appreciate the regular users.
Having said this I am sure it was just a blip
May 21, 2016
Rated 4.0 out of 5.0 by PhatPhil Comfortable
Great location for York. Hotel is spacious and clean and generally well maintained. Staff are excellent - very capable and friendly and always wiling to help.
Food quality is, at best average. OK, it's a hotel so you can't expect much, but it's not cheap and really represents poor value. In particular, the quality of the steaks served was very poor. A shame, as this spoils an otherwise good hotel.
May 16, 2016
Rated 4.0 out of 5.0 by Blackcat04 Excellent staff
It is the first time staying at this hotel in my ten years visiting York. It was refreshing to be greeted by front of house staff who were accommodating, friendly and courteous.
The grounds and areas surrounding the hotel were well kept and clean as were the reception and bar areas.
The room was clean though slightly dated but was more than adequate for my stay as I would not be spending a great amount of time in there. However I believe there is a refurbishment of the hotel currently taking place.
We had evening meal and breakfast the quality food for both was good and the staff attentive with a can do attitude for any requests.
Overall enjoyed the stay with a special mention to the staff for going the extra mile.
May 16, 2016
Rated 5.0 out of 5.0 by penmar Easy access to York without city centre prices.
Perfect if access to York is required without city centre prices. There is a relaxed, easy going atmosphere in this smart hotel. The staff are very friendly and helpful - nothing is too much trouble.
Being beside the racecourse, some rooms have open, green outlooks.
May 14, 2016
Rated 2.0 out of 5.0 by laggeduout nice hotel and staff - really bad sleep due to joining room
the hotel is well located the staff are good the breakfast is good - I could not sleep at all just to the noise coming from the adjoining door to the next room.
May 11, 2016
Rated 5.0 out of 5.0 by jumpinjer Nice hotel
Nice hotel just outside of the city. Comfortable and clean.
May 9, 2016