Rated 4,0 out of 5 by 65
Rated 1,0 out of 5,0 by JazzFester11 Poor front desk / manager performance
I stayed at this location as part of the IHG promotion stay at 3 different brands and receive bonus points. It wasn't worth it!!
Check in went fairly smooth, got to my room all seemed fine.
I left 30 minutes later to have Thanksgiving dinner with family.
I returned to the hotel about 9:30pm, I walked towards the front desk to see if the guest computer was available.
As I walk up a guy at the computer jumps up and says I need to step away and walk to the other side of the room. I said I was just checking to see if the computer was available. Again in a threatening tone he orders me to exit the room and then looks at the guy at the front desk and tells him I'm harassing him and to call the cops. I look at the guy at the front desk and he looks like a deer in the headlights and doesn't know what to do. The area the computer is in is about 5 feet from the front desk, it is a public area and available for guests. I wasn't looking for a confrontation and being concerned for my safety i turned to walk to my room and then he yells at me to stay away from his room and to stop bouncing that basket ball by his room. I have no idea what he is talking about!
The front desk guy did nothing to keep this guy in line.
I felt threatened!
I got to my room and called the front desk. I asked the front desk guy if I had done or said something wrong he replied "no". and said he " thought the guy was viewing sensitive information on the computer ". The fact is it was a public computer for guests of the hotel, which I was
I asked what the guy was talking about regarding the basketball and he replied "I have no idea". I ended the call
The next morning I went to check out and a different gentleman was at the front desk. I explained what had happened and asked him to have the manager contact me when they got in and gave him my #. He was very understanding and said he would have the manager contact me when they got in that day.
You see when I checked into my room there was a welcome letter. In this letter it says, " If you do not feel you can agree that your Overall Stay is Excellent, we implore you to contact our management team to allow us to fix the problem at hand "
It has now been 7 days and I have not been contacted by anyone. It's obvious that problems and customer service is ignored at this location.
I would never recommend this location!!
6. Dezember 2013
Rated 5,0 out of 5,0 by MicNea Great place to stay
Its a clean and comfortable place to stay. The free breakfast was great there were so many options to choose from. The bed was really comfortable which was a surprise to us because every other hotel bed we've slept in was horrible and uncomfortable. From now on we've decided that the Holiday Inn Express is really the best hotel to stay in. Great price, great breakfast, nice clean rooms. Thanks.
2. Dezember 2013
Rated 5,0 out of 5,0 by Ramblingman Nice Place to Stay
I was there for one night, the rooms were clean and the staff was very friendly.
29. November 2013
Rated 3,0 out of 5,0 by aapl Not what I was exspecting from a Holiday Inn Express
Hotel was under a remodel , Parking conditions were terrable , getting from parking area to room was very scary at times
27. November 2013
Rated 5,0 out of 5,0 by buckysf great price and nice room
it was conveniently located. our room was very comfortable. there wer plenty of restaurants close by.
22. November 2013
Rated 5,0 out of 5,0 by BILLthree GREAT PRICE, CLEAN ROOM
Even though this HIExpress is going through a remodeling, the workers only make noise during the day. Sleep, as always, is comfortable and noise free. Breakfast was excellent, so was the room, and location. The only downside is where the shower towels are located - over the toilet - not next to the shower as most HIExpress Hotels are. And the area right next to the shower has nothing there. How tough would it be to move the towel rack next to the shower?
19. November 2013
Rated 5,0 out of 5,0 by Sparkling Amazing Staff, Clean, and Renovated
We have stayed here about 25 times in the past 6 months. The staff is warm, friendly, courteous, and amazingly accommodating. We could easily stay at other places for our needs, but even the cleaning staff takes their time cleaning every part of the rooms and I am so very picky (I go over every surface with sanitizing wipes and NEVER found a flake of dust) and the towels are plentiful and ironed perfectly. This is the absolutely the best HIExpress I have stayed in and better than many 4 star hotels in hospitiality, cleanliness, and comfort. The only thing I wish they had is room service ;-)
15. November 2013
Rated 4,0 out of 5,0 by FieldGuy False Charges
I have stayed at this hotel numerous times, along with recommending this hotel to my peers. The last stay was same as always, no problems, good staff, and the lobby had just been completed. When I got my credit card statement, I was charged XXX for a robe. I spoke with the manager Stefanie, and she states that the room was not used after I left (a weekend), and that the robe was tallied as missing. I have no use what-so-ever for a xxx robe, but after Stefanie's adament decision that I must have taken the robe, I am being billed the xxx. I understand she is following procedure, but after 28 years of Priority Club membership, and @ 30 nights in this hotel this year alone, I will not be back. In fact, my business will now go to elsewhere.
11. November 2013