Rated 4,4 out of 5 by 74
Rated 5,0 out of 5,0 by Atriley Awesome property, awesome staff!
I can't begin to tell you how much I appreciate the personal service extended to me during my trip to LA for my birthday. I was upgraded to the Presidential Suite, and a birthday card was left for me which was so special. No one does that kind of thing anymore except for the staff at this property.
The room was a nice comfortable 2 story loft with floor to ceiling windows on the lower level facing the city. Everything about this room was first class despite this property being smaller than most city hotels. The bed was to die for comfortable, and all the possible amenities were present from the refrigerator and microwave, to the coffee maker, hair dryer, ironing board and all the other things that are often missing from other hotel chains.
The room was also very quiet, despite the number of families with children at the property. I would recommend this property to those traveling on business as well as for pleasure. Thanks to everyone who made my stay extraordinary!
14. August 2014
Rated 5,0 out of 5,0 by S.F. great place to stay
nice, comfortable place to stay, good location, easy to find and friendly staffs/day or night shift
11. August 2014
Rated 5,0 out of 5,0 by Mlu junior Clean and excellent service but need to improve on soundproof windows
Good for family vacation. Good customer service, Roza, Troy and the guys at parking making you feel at home.I really enjoyed my stay but the hotel need to improve on sound proof windows for the rooms on the road side as well as the breakfast space area which is too small.
9. August 2014
Rated 4,0 out of 5,0 by ewang Hotel is great. Parking is a disaster
The hotel itself is awesome. Room was great with no real issues except some noisy neighbors who were just talking late at night. The staff is friendly and accommodating but the parking situation here is atrocious. 18 dollars to keep your car here or be forced to pay $$$ for just a few hours, and with no street parking available for blocks.
31. Juli 2014
Rated 4,0 out of 5,0 Don't judge a book by its cover!
It doesn't look like much from the outside, but the staff were super helpful and genuinely courteous. The rooms are perfectly adequate, and the bed in particular was very snuggly. Great pillows and very comfortable mattress. I was there just for a night and it was ideal for my needs.
30. Juli 2014
Rated 5,0 out of 5,0 by Pownkie Excellent location and value
The staff here are so incredibly attentive and friendly. Our valet was prompt with our car and we never had to wait.
The lobby is small but efficient, and our room was extremely clean and comfortable. Nicely done.
Only minor complaint was that the second morning, our breakfast selection was less than the morning before, but I think they had a full house, so that was probably the reason.
29. Juli 2014
Rated 5,0 out of 5,0 by zzyyxx Suggestions
Your survey did not provide a place to give suggestions. Here are two:
1. get new hairdryers that do not require one to hold down the on button to operate. The buttons were in the wrong place for my grip, so they were not usable for me.
2. put an electrical outlet by the desk. I had to get behind the TV cabinet in order to plug in my lap top while I was using it.
Otherwise, I had a great stay. The staff at this hotel are wonderful!
29. Juli 2014
Rated 5,0 out of 5,0 by SoCal Mark Great team, clean
Troy and Jeanette were sincere ambassadors of good customer service - they really seemed to enjoy making sure I was taken good care of and comfortable. Easy to check-in, no delay or irrelevant small talk, friendly, and information as I wanted it including nearest dining and late check-out - keep up the good work!
27. Juli 2014