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Rated 4,1 out of 5 by 215 reviewers.
Rated 4,0 out of 5,0 by Great stay The hotel offers free parking, free WiFi and free breakfast. All of these were reasons to choose this hotel. Breakfast was very good with many choices. The internet speed was slow in the morning. Hotel is close to free way, not far from main attractions. 21. April 2015
Rated 2,0 out of 5,0 by Mediocre experience at San Diego Holiday Inn The internet speed was terrible. Rooms were small. Bed not very comfortable. Breakfast was average. 20. April 2015
Rated 3,0 out of 5,0 by Ok Room was small...the bathroom sink was outside of the bathroom i personally didnt like that...hotel was next to freeway so thru the nite i was woken up by honking and freeway traffic noise. Good breakfast. Pool was super small and there was no jacuzzi. Was close to the beach. 18. April 2015
Rated 1,0 out of 5,0 by Small, overpriced, not the basic standards of a Holliday Inn express Pictures on th web don't show how small is the hotel. Staff is not that great. Manager was nice but some of the front desk ladies are not good at all. Breakfast area is too small for the big crowd. There was no seats both days we were there. Why serve breakfast if people can't seat and have breaksfast? Overpriced for this kind of hotel. Pool is a huge bathtub - so so small. Rooms are very smaller compared to any other Holiday inn express I stayed before. 18. April 2015
Rated 1,0 out of 5,0 by extremely poor customer service I had made a reservation for my ex and my son to stay at this hotel for 1 night. I called the day before she was to arrive to put her name on the reservation. I spoke to Anna, and she was very helpful and she assures me she would be able to check in. On the day of the reservation, she called the hotel to inquire about an early check in. She was told somebody would call her at 1pm to confirm if there was an available room. Nobody called her so she called the hotel to ask again. This time she was told there were no rooms available and she would have to wait until 3. The gentleman she spoke to was very rude and wouldn't give her any answers. I found this strange as I am a platinum ihg member. So I called the hotel on her behalf, and I spoke with Anna again. I told her the situation and once again she was very helpful and understanding, and she said there were in fact rooms available. She said she will take care of everything, and that she had already made the keys for the room, and my ex would just have to show up and everything would be taken care of. I was satisfied with this so I instructed her to go to the hotel for the early check in. She finally arrived at the hotel, and they refused to let her check in because her name was no longer on the reservation. Keep in mind, I personally called twice to verify that her name was on there and was told it was. I was in a meeting at work and get a frantic phone call that they won't let her check in. So I leave the meeting to call the hotel a 3rd time, and I.talk to someone new. She informs me she just got to work and verified her name was not on the reservation. I explained to her I have called and talked to Anna several times already and everything should be taken care of. She said nothing had been done. I have her authorization again to let her check in on my behalf and she was finally able to check in. I stay at IHG properties 20 to 30 times a year. I have never experienced such incompetence. I will never stay at this property again and will make sure none of my friends do.either. 18. April 2015
Rated 5,0 out of 5,0 by Professional and Accommodating Staff I visited this property and had an issue where I accidently booked the room on the wrong night. Juan the manager handled the matter quickly and corrected the situation regarding my points. As a platinum member this confirmed to me why I stay with IHG, for my business and pleasure travel. When I arrived the staff was friendly attentive and professional. Kuazine, which I believe is the supervisor was extremely professional, courteous and has a clear understanding for what it takes to offer exemplary service. If hes not a manager yet he should certainly be considered for one. Not only did he treat us well, but I noticed how he went above and beyond for other customers as well. I'm a regional manager of sales/service for a major insurance company and I value great service. This location without a doubt has met and exceeded my expectations. 17. April 2015
Rated 5,0 out of 5,0 by excellent service On my most recent trip to this property, I became very ill for the first 3 days I was there. The hotel staff went above and beyond to help me (even brought me some chicken noodle soup) and checking on me to assure I was OK. The housekeeping staff also catered to my needs and cleaned the room whenever I felt I could get out of bed for a few moments. They are a great staff. Thanks to everyone especially Juan, Cecily and Alicia (not sure of name) and all of the housekeeping team 17. April 2015
Rated 4,0 out of 5,0 by Amazing Staff The staff at this hotel is top notch. Probably the best I've ever encountered at a Holiday Inn Express. Keep up the great work team! The rooms were pretty small but I think it's just an older hotel. I got the room for free because of my Priority Club points so I couldn't complain. I called the 800 number for Holiday Inn and they told me I would be able to get a room with two queens & a pull out. Unfortunately they don't have those as an option at this hotel. So there were tight quarters in this room for 2 nights but we made it work. The bathroom is one of the smallest I've ever seen. I would say if you are traveling alone this hotel is perfect. If you are traveling with a family it is fine, it just might be a little tight. The breakfast selection was amazing. The hotel was packed yet the staff was able to keep it fully stocked & the manager walked around greeting folks. I would definitely stay again when back in the area. 17. April 2015
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