Rated 3.7 out of 5 by 57
Rated 4.0 out of 5.0 by Loadtoad Great Front Desk
I would like to thank the front desk and staff. Claudia was above and beyond helpful. She was very knowledgeable about the local area. She was also very friendly with all of us that were there. Thank You again, and pass along my thanks to Claudia and the front desk.
November 26, 2013
Rated 3.0 out of 5.0 by Uberonn Decent
The fitness center has no weights, only 1 cable machine and a useless "Total Gym."
The Internet is the worst I have ever experienced.
The pillows, though labelled "Soft" and "Hard," are just hard.
Outdated air conditioner/heating unit.
Staff is nice and amenities are good.
Breakfast is okay by today's standards, but not extraordinary. The gravy has decreased in quality in the past couple of years and the pancake machine is slow. I liked the waffle makers better.
Close to APG, which is good.
November 19, 2013
Rated 3.0 out of 5.0 by Danby A little rough around the edges
We have stayed here several times, and like it, but this past visit was not the best experience. 1) This is a 'baseball' hotel, serving the local Ripken complex, so you get baseball teams and parents. We are part of that and understand there is a bit higher noise level. This time (no fault of hotel), there was a particularly obnoxious team on our hall - kids running up and down hallways screaming, and parents out partying in the hallways for hours!! No consideration for other guests, despite requests for quiet. The front desk was eventually called and broke up the offenders. 2) I requested adjoining rooms and was told by staff "this hotel does not have adjoining rooms". I thought that fact must have slipped my mind, but come to find out, the hotel DOES have adjoining rooms - our friends who checked in after us got some. So staff either lied or is very ill informed about their own property, to the disservice of their customers. Traveling as a large family, adjoining rooms make travel immeasurably simpler, and that was withheld from us. 3) We requested a cot. It was delivered quickly. Later that night, a second one was delivered. It took 3 requests to get it removed from the room. 4) Heating system was broken in one of the rooms. It was serviced and resolved rather quickly. 5) We left the room early in the morning, removed the 'do not disturb' sign, returned 7 hours later and only half the room had been serviced, with no sign of room service, indicating they did all they were going to do. 6) TWICE we had to have room keys recoded because they stopped working. Let's hope this visit was an anomaly.
November 13, 2013
Rated 5.0 out of 5.0 by artistjt Great experience
I had to stay at this particular holiday inn due to work. Booked with the app and everything was seamless. Came in got my keys. I was worried about the young kids running around for the little league game in town and can honestly say I never heard any of them.Will be back.
November 6, 2013
Rated 3.0 out of 5.0 by mandmgriffin1 It is a Hotel
Stayed there for 4 days Scrambled eggs every day. The one day I could sleep in was Saturday someone was vacuuming the hall carpet banging the vacuum against the walls and even my door. Was not a happy person and the internet has to be the slowest I have been around in a long time. I was not very pleased with my stay really felt like cattle being put up with.
October 30, 2013
Rated 1.0 out of 5.0 by ginahmck Deporable Conditions
I booked a night at this hotel due to a family wedding. The bathroom was filthy with a sticky floor, coffee stains on the "clean lids" left there for us to use (gross!), and even worse, HAIR in BOTH BEDS!! on the supposedly "clean" sheets. I complained to the front desk who did sent up staff to re-clean the bathroom, but after finding hair in the beds, there was not way I was going to stay. I asked for a refund as we decided not to stay and they told me that since it was an advance purchase, they could not offer a refund. Unbelievable!! The owner of this franchise needs to stay in his own rooms and see the condition. I am sure he wouldn't want to sleep in someone else's bodily debris either and to not give a refund. Horrible business practices.
October 23, 2013
Rated 4.0 out of 5.0 by MamaJoyce good experience
I found this hotel to be clean and comfortable. Be wary of Ripkin Stadium being so close..little leaguers staying there with their teams..can get a bit rambunctious, running up and down the halls..
The staff was very accommodating and pleasant. I would stay there again.
October 23, 2013
Rated 2.0 out of 5.0 by Professore Worst HI Express Ever
I've stayed in a lot of your hotels, and this one was the worst, from the time we were "greeted" until the time we left. The staff at the counter was short with us, and could use some training on how to speak in sentences when asking customers for information instead of, "Name?" "Credit Card?", etc.
The hotel seemed to have been converted from some other property and wasn't up to the usual bright, cheery state most others of this brand are. Our room was spacious, but empty. Furnishing was only a single chair #and desk and chair#, where it could have easily accommodated a sofa, which would have enhanced the room's comfort.
The bathroom was dirty -- there was a ring in the toilet, and used soap was left in the shower. The bed was soft and uncomfortable, and lacked sufficient pillows for its size. And, of course, one of the lamps had a burned out bulb.
The workout facility was terrible -- I have a better treadmill at home, and there were no free weights.
We didn't even want to try the breakfast area, as it was sloppy and dirty.
For the price we paid #about $20-$40 more than most HIX properties we've frequented in the past, we were terribly disappointed -- a first for us at these hotels.
October 16, 2013