Rated 3.4 out of 5 by 8
Rated 4.0 out of 5.0 by UncleJohn Satisfactory but soulless
This H.I. Express was up to IHG's usual standard although it was nothing out of the ordinary. The receptionist was very helpful and socialable both on the phone and in person. The city centre location, right by the railway/bus station, is both an advantage and a disadvantage. The advantage is proximity and convenience. the disadvantage is that if you arrive by car you have no idea where to park. The web site directions for guests arriving by car are scant and concise directions would have made our arrival less stressful and tedious after a hard day. Top travel tip: drive towards the hotel with the hotel on your right then turn immediately at the front of the hotel to the right into the slip road access to the underground car park signed as 'Amiens 2'. It is not the hotel's car park but it is directly under the hotel, reasonably priced at 7Euro for 24 hours, and convenient (once you find it!).
Breakfast was fine, in fact very good as far as 'continental' breakfasts go.
August 23, 2013
Rated 5.0 out of 5.0 by PaulGK Great Hotel
The outside appearance is, truthfully, not impressive. The entrance is almost hidden, although the sign is quite visible. The parking is very handy, but again, don't miss the entrance to it. But beyond the outside look, the hotel is great. The Reception staff is friendly, the rooms are clean and comfortable, and the bathrooms nice. There is no view to speak of from the side rooms, but who spends time gazing from their hotel window when all the City sights are within a nice walking distance?
The hotel is located next to the train station which is very convenient. You can check out, leave your bags, then walk around a bit before catching your train.
The breakfast was very good. It was kept stocked and there are two coffee/tea machines. The breakfast area is nice and well-lit, and the staff kept it clean, as people left. (I really appreciate this because I hate coming to breakfast when the only available tables have dirty dishes.)
I will stay here again when I am in Amiens next.
August 3, 2013
Rated 5.0 out of 5.0 by JEDM Very helpful and pleasant staff
Overall this is a comfy, clean hotel with friendly staff that would do anything possible to help. Had a good sleep for both nights. Our motorcycle was safe in the underground car park. Really couldn't praise the staff enough. Only down fall with EVERY hotel, not enough tea and sugar/milk left in the room for my tea waller partner but staff were happy to offer more when we asked.
July 11, 2013
Rated 2.0 out of 5.0 by Amienstraveller Not worth spending points
Location is very convenient, but it is all that is good about this hotel. Very basic room / small and noisy. Should be ok for some very little money or points, but in fact overpriced for such service level.
June 23, 2013
Rated 4.0 out of 5.0 by Inoue Good location and staff
It is near station and staff can speak English.
I hope to set the Refrigerator at each rooms for long stay people.
June 6, 2013
Rated 1.0 out of 5.0 by Kaycee Prison cells are better
Small, dark, cramped, poor decor, depressing room. Shower screen had come off and not been replaced. The main light was an industrial fitting above the front door ! Thick black dirt encrusted around the window. 2 sections of the walls were painted in a sickening yellow colour.Uncomfortable cheap bed with poor quailty duvet. Bathroom decor was very poor with chipped and broken tiling. Unable to park outside to unload. I am sorry I wasted my valuable points on such a poor quality hotel. I have stayed at many other Holiday Inn Express Hotels and have never had such a bad experience. I will not be recommending this hotel or staying there again.
On the positive side the staff were friendly and helpful and it was good to have a continental breakfast included. The choice was good.
May 13, 2013
Rated 4.0 out of 5.0 by SarahCecil A great over-nighter
Booking the room
Needing to a find a hotel that was central to where I was coming from, and where I was going to (along the North French coast and slightly inland) I found myself looking into Amiens. After using some hotel and travel comparison site I settled on booking the HI Express.
As with anything, I use comparison sites to research, but always book directly through the hotels own website set up if they have one; this hotel was no exception.
With easy, simple to follow instructions, room choosing and booking was a doddle. However, make sure you double check your information, as it wasn't until I printed out my confirmation ready to take along with me, that I noticed they had listed me as a MR. It took several emails to get this sorted (there is a phone number but I refuse to pay for premium rate numbers when I can email for free). Eventually someone got back to me and my booking was amended for me. I know how some hotels can get a bit iffy if the booking information doesn't match exactly, which is why I didn't relish getting there to be told the room was booked by a Mr which I most definitely am not.
Location and Car Park
The hotel itself doesn't have a car park, but under the building there is a public car park that is open 24 hours. Getting to it is not the easiest thing in the world. My best advice to anyone travelling there is to make sure your map (or sat nav) take you by the hotel on the same side of the road. My co-pilot lives by his sat nav (I hate the bloody thing and several times while we were touring almost threw it out of the window) and as such rather than follow my map reading skills, his modern technology saw us on the opposite side of the road to the hotel. Not a biggy you would think. Until you realise there are 2 lanes of traffic on each side, with barriers through the centre. "No worries" we told ourselves. A turn here, one there and another there will get us on the opposite side of the road where we needed to be. An hour later, after finding pretty much every road we went down was part of a one way system (those that weren't had road works and diversions on them) we finally found a car park. Thinking we were in the correct one we headed out, only to find we were over half a mile away. Exiting the car park also took us away from the side of the road we needed to be on.
By this point my driver was getting stressed and I wasn't the happiest bunny that something so simple could take 2 pretty intelligent people so long. Thankfully my legs were happy of the walk, and I strolled down to the hotel to ask how we get into their car park.
The receptionist could not have been more helpful if she tried; Her excellent directions got us from the car park we were in, to the one under the hotel. The only thing she got wrong was the cost. She told us it was €6 for 24 hours; it was in fact €8 but that's neither here nor there.
The Hotel and Amenities
Entering the reception I was struck at just how tiny it was. More like a foyer than a reception area, but you can't miss the desk. There is also an entrance to this area via the outside road area for those of you that don't use the car park.
To the left of the reception desk is the bar/breakfast area. It looks long and thin and not big enough to hold many people, but it opens out around the corner. We never ate the breakfast (annoying really as it was included in the price we paid) but some other guests we chatted with said there was a great selection of cereals, breads, cheeses (all the food you expect with a continental breakfast) to choose from.
To get to the rooms you go slightly right and behind the reception desk to the lifts; this felt almost as though it was a storage/staff only area for some strange reason, but it's the only set of lifts we found (and the ones we were told to use) so we knew we were in the right place. Just opposite the lifts is where the business centre is located. Here you will find a computer, and some shelves with information brochures on. The hotel does have free wifi throughout (which is really easy to connect to) so if you have your own laptop, tablet or phone with you then there is no need to use this very public area.
I was led to believe there is a conference area in the hotel, but I never saw it. I also never saw any stairs up to the rooms, and as is customary with this style of hotel, the lift was tiny and quite claustrophobic feeling. There were 4 of us in there at one point and I have to say it wasn't a nice feeling.
The bathroom was located to the left as we entered the room. Not only was this room clean, it was also huge by comparison. In fact they could possibly have made the bathroom a bit smaller, to give more room in the bedroom area, as the beds were so close together it could have been classed a double, instead of twin room.
The bath was full size, and a good depth for those of you that like a soak. The shower had a moveable head so you could have it on spray or pulse. There was one set of towels in the bathroom (2 face size, 1 bath size) which seems to be the norm for all hotel rooms; imagine my happiness when I found another set in the bedroom on a shelf. For 1 person the 1 set is fine, but for 2 it was lovely to be able to have the extra.
There were 2 lots of soaps in the bathroom. 1 in the shower which was a combined body wash/shampoo, and one by the sink for washing your hands. There was also a note in the bathroom that stated if you had forgotten your razors, toothbrushes, or sanitary products, then the hotel would happily provide these for you; free of charge. Now I wouldn't suggest you deliberately forget these items, but I thought it was a nice touch.
The beds were exceptionally comfortable and having 2 pillows on each really made my day. The addition of 2 boiled sweets on each bed was a lovely touch. There was also a feedback form left for each of us to fill in.
The in-built desk area was plenty big enough for those of you that like to sit down and catch up on some work; this had a small led lamp attached to the desk wall that was attached to a moveable/positionable flex. Oddly though I would have expected to find the phone on the desk, but instead that was wedged against the alarm clock, on one of the bedside tables. The TV was above the desk so fairly high up, which made it difficult to watch unless you sat (or laid on your bed) at an odd angle.
There was plenty of wardrobe space (and hangers) along with shelves for a weeks worth of clothes and bits and pieces; on one of these shelves I found the tray with the kettle, cups, tea and coffee on. An odd place to keep it; I can only assume they will hope that people won't want to use these. This thought was added to when we found there is nowhere to plug it in around the desk area, which is the only place it could all safely sit (this lack of plug would also be a pain for someone wishing to plug in their laptop). The only socket we found was next to where the clock was plugged in so to make a cuppa we had to tuck the clock onto a shelf in the wardrobe; pop the phone on the floor, then balance (while the other one of us held on to) the tray (the kettle base was attached to the tray so we have no option but to use the whole thing) on the bedside cabinet.
There was a hair dryer attached to the wall outside the bathroom, and the hotel also offer a laundry service; this is same day if you drop your bits to them by 9am, they will get them back by 7pm that same evening.
The only other major downside to the room (aside from the lack of plugs) is the lighting. While there are excellent bedside lamps for each bed, the only other light in the room is a similar lamp on the desk. There is no main light in the room, so unless you switch all the others on and angle them into the room, it can appear quite dim.
Would I stay here again? Most definitely. I'd like to go back and explore the city more and would happily stay at this hotel again. Whilst it is lovely (and good manners) to try and speak in French if you possibly can, don't worry if you can't as the all the staff we spoke to were fluent in English.
November 27, 2012
Rated 2.0 out of 5.0 by Margaret44 Position of hotel
The hotel was in a good central position but we did find it difficullt to access via underground parking. The position was good for restaurant facilites but having our dog with us was not really convenient for dog excercising. We did, however, eventually find the park over the river.
October 29, 2012