Rated 4.4 out of 5 by 35
Rated 4.0 out of 5.0 by Davehemel Can`t get in the room
Door key cards failed to work correctly, eventually 4 different cards issued, and either they didn`t work or needed numerous attempts to open door. Nor did the lights operate when cards inserted in slot in room, lights stayed on for a few seconds then needed to fiddle with card to work , finally found 2 cards wedged in slot resolved the problem.
Only stayed one night, and normal HIE expectations met, but they really need to sort out the door cards.
December 8, 2013
Rated 5.0 out of 5.0 by sosoldoon Excellent hotel with very good service
Stayed for 1 night here on WW1 battlefield visit. Most helpful staff in every way..excellent english..great location. highly recommended. Could improve lighting in room
December 3, 2013
Rated 3.0 out of 5.0 by BibiFricotin2013 Comfortable bed but noisy room (train and car traffic)
Quite good beakfast for free, which is of great value.
Large room with a very comfortable bed, but no bath, only shower, and very very very noisy room (overseeing railway station, trains traffic stops only from around midnight to 5:30 in the morning, and so does the car traffic).
December 1, 2013
Rated 4.0 out of 5.0 by Sissi En route to Calais
The location is perfect and our 2 dogs are welcome with safe pavement walkies outside the door.
Parking is easy with access directly to Reception.
Its bright and airy and the bar meals are adequate. Breakfast choice is excellent.
The room is functional and immaculate.
Corridors are a little tired, but no matter.
November 27, 2013
Rated 5.0 out of 5.0 by chamb1961 great value, modern, quality, lovely friendly service
family of 4 stayed for 4 nights. perfect for central Arras - close to main squares, bars and restaurants. Next to station - can be a bit noisy throughout the night, but great for fast travel to Lille, Amiens, Rouen etc... very comfortable, relaxing, convenient, car park under the hotel, lovely continental breakfast to start the day.
very highly recommended.
November 5, 2013
Rated 5.0 out of 5.0 by Vasant Wonderful Stay
We reached late in the evening and were warmly greeted by the receptionist. The room we spacious as we were upgraded. The 3rd bed was nnot evry comfortable. The staff was very friendly.
November 4, 2013
Rated 5.0 out of 5.0 by tippin45 Great service, clean and very comfortable
Excellent position in the acntre of Arras. Very clean and comfortable.The breakfast was excellent and the staff very helpful. Thoroughly recommend it.
October 31, 2013
Rated 4.0 out of 5.0 by NosmoKing Pleasant stay
In spite of booking a non smoking room we were allocated a smoking room.
When we reported this to staff we were instantly relocated
To a non smoking room.
All staff were very good and spoke good English.
Central location was excellent for sight seeing in tHe town itself.
The snacks served in the bar were excellent, as were the beverages.
Breakfast good, especially after we discovered how the egg boiler worked.
October 21, 2013