Rated 4.7 out of 5 by 166
Rated 5.0 out of 5.0 by Oma60 EXCELLENT service by front desk clerk.
After being on the road headed south on the I 15 from Utah for over 12 hours I was very tired. I was headed to Central Ca. I took the exit for Hwy 58 got lost, called the front desk got directions, got back on the road. I didn't understand that I was supposed to head to San Bernadino, so again took the exit for Hwy 58. Called again, explained where I was. He and I laughed when he reminded me that he didn't say "Take Hwy 58". So I listened more carefully, got back on the road found the hotel. I walked he he greeted me with a nice friendly smile and said "May I Help You". I introduced myself, he looked up at me and we BOTH laughed about the events of the evening. He made sure that I had EVERYTHING that I needed. He also explained very clearly about everything, luggage cart, room location, breakfast, where I could walk my pets, etc. I do not remember his name except Mr. Wonderful.
September 14, 2014
Rated 4.0 out of 5.0 by Parrothead3 “Great place for traveler”
Very pleased with our stay
Service - Staff was very friendly and helpful. They welcomed me as a platinum IHG rewards member.
Room – Very clean and comfortable. Had a great night of sleep.
Meals – Very good breakfast plus they had a very nice dinner.
Surrounding Area – Outlet Mall is about all there is – wife loved it. East access to highway.
Stayed September 2nd, 2014
September 13, 2014
Rated 5.0 out of 5.0 by KRISTINA7 ATTENTIVE CUSTOMER SERVICE
THE CUSTOMER SERVICE IS WHAT MADE THIS TRIP SO WONDERFUL.
TV DIDNT WORK. SOMEONE WAS AT MY DOOR AND RESOLVED THE PROBLEM SO EFFICIENTLY- I COULD NOT BE UPSET. HONEST , CARING, GREAT STAFF HERE.
DOTED ON OUR CARE, AND TRULY WANTED TO MAKE SURE OUR STAY WAS MEETING OUR EXPECTATIONS!
September 10, 2014