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Rated 3.9 out of 5 by 74 reviewers.
Rated 3.0 out of 5.0 by Problems Overall the hotel was well kept and clean. The woman in charge of the breakfast bar (on Sunday morning) was very attentive and helpful, The computer room for guest use had major problems: Computers were out of service. Printer was out of service. Elevators: One in service and one out of service. July 26, 2013
Rated 4.0 out of 5.0 by Clean updated room Bed and duvet were very comfortable. Shower was nice and room was clean. Breakfast was fair. This was our second stay at this particular inn and we'd stay again if we are in the area. July 25, 2013
Rated 4.0 out of 5.0 by nice and clean we only used it for one night after a concert we were at. It was very nice and staff was helpful. They could improve on there breakfast in the morning, it was very slow going with only one person working it. so people were waiting for food, like eggs for over 20mins. We weren't in a hurry but that's a long time to wait if your a kid. Other then that I would stay again. July 24, 2013
Rated 1.0 out of 5.0 by Unfortunately, all around bad I typically stay at Holiday Inns when traveling, which is often, due to the nature of my job. I stayed two days on this occasion. The second morning of being there, I noted to my business associate that this was the worst managed Holiday Inn I've ever stayed at. I say this for the following reasons: The room was not clean (there was debris on the floor suggesting it hadn't been vacuumed, the bathroom floor got wet and I wiped it up with a tissue which was black when done and there was a hanger on the floor by the chair). I questioned if the bed was even changed due to the greyish color of the sheets, but I'd rather not think about that since I slept in it. I complained to the desk clerk the first day I was there and she said she was sorry and would look into it, however when I got back to the room after the first day, coat hanger was still on the floor, debris on the floor, bed sheets still grey. When I checked out, I requested to split the bill up because I could only charge a certain rate to my company, the rest I agreed to pay out of pocket. I started asking about this when I arrived the first night and they assured me it would be no problem and to just ask the clerk when I checked out. It was a problem, a huge problem, and I'm still waiting to see if the charges were applied correctly on the two cards I used and still don't have an accurate receipt. I've asked other Holiday Inns to do this and never had a problem so I know it can be done...but at this one, they said it was not only impossible, but they couldn't call anyone to ask them how to do it, either. I won't even go into the "cloudy" pool, the highway noise, etc. that are just sometimes unavoidable at hotels. I have to say my experience was a surprise - I won't be staying at this Holiday Inn again, but I'm still an overall Holiday Inn fan. July 16, 2013
Rated 4.0 out of 5.0 by Overall good experience My overall experience was not bad. It was not a bad location from the falls. For an extra 15 minute drive, you can actually get to the falls without paying the toll. I liked the hotel (not so much the decor) but the room was clean and I was able to get a good night's sleep. The main thing I did not expect and did not really appreciate was a knock on my door at 9:00 from the cleaning service. Fortunately I was already up and dressed but my children were not. Check out time is not until 11:00 (and supposed to be 12:00 if we are a PC member)-none the less, there should be not loud conversing in the halls nor knock on the doors until after 11:00. In other hotels, the cleaning service gets a call from the front desk for rooms that are available to clean so this does not happen. The cleaning staff was all lined up to be shipped out when I leaving breakfast but later when I was using the computer room, it sounded like shouting, yelling and arguing between a manager and an employee about missing work or something. I looked in the hall but it actually came from the worker's laundry room. There either needs to be a door or they need to remember to talk softly. Guests can hear everything in the hallways (especially unhappy workers). The one person working the dining room did her best to keep up but the tables got omitted. There needs to be one extra person who floats from the checkin counter to the dining room to assist in both places, Otherwise the staff was nice (exept the girl working the morning shift on 6/30/13. Whatever she was doing was more important than the paying attention to the people waiting at the counter. If she was on the phone, we would understand but it is hard to understand when a brief "just a minute" could have been said. July 16, 2013
Rated 4.0 out of 5.0 by jam in the valley It was convenient to work. The General Manager goes over and beyond to make you feel welcome. Housekeeping staff and Maintenance were awesome, as well as Katie and Scott. My room was not clean upon check in, but was quickly taken care of. I would recommend this property, they are on the move to Excellence. July 15, 2013
Rated 5.0 out of 5.0 by Pleasantly Surprised!! Great place!! We only stayed for one night but we were very happy with the hotel! It was clean and modern. Check in and out was a breeze and the location was great for us! The staff was very nice and helpful! We will stay again!! July 9, 2013
Rated 4.0 out of 5.0 by Great stop for some rest on long drive clean room, great breakfast, nice workout room, and wonderful rest after a nine hour drive with 7 more to go! July 8, 2013
Rated 5.0 out of 5.0 by CLEANING CREW NON CUSTOMER SERVICE, upset that some rooms were very dirty July 6, 2013
Rated 2.0 out of 5.0 Not Ready for Prime Time This appears to be a fairly new property - so I'm taking that into consideration here. The person at the front desk seemed surprised to see me (and a little annoyed that I had interrupted whatever it was she was doing). The entire lobby floor was wet (this was about 3-4PM) and reeked of disinfectant. The luggage cart left tracks from the front door to the elevator, which were still there the next morning. Again, a new facility - there are things to work out. When we came back to our room the second day (after being gone most of the day), we were surprised to see that our bed had not been made. There was, however, a nice hand-written note laying on the bed from housekeeping explaining that the bed wasn't made because it contained "personal items." Those personal items were two hypo-allegenic pillows from home. The next morning; my wife was taking items to the car. The same clerk from two days prior yelled from the desk as my wife was carting luggage out the front door, "Are you leaving?" Implying in her panicked tone that we were skipping out on the bill. I might even possibly let that slide, if it weren't explicit in the reservation that the entire stay was prepayed the moment I made the reservation. Nice facility - not ready for prime time. July 1, 2013
Rated 4.0 out of 5.0 by met our needs well rooms and property were clean and comfortable. some confusion with bookings and room keys being disabled, but everything was sorted out nicely. June 28, 2013
Rated 2.0 out of 5.0 by Didn't live up to the brand name I go out of my way to stay at Holiday Inn b/c I get consistent, clean, comfortable quiet rooms. This one however did not live up to my exectations at all. I am not sure I would pick the same hotel again, I would consider staying at another one for lower price nearby. They did say they had only been in business 6 months but I hope they are doing a renovation and that they aren't going to keep it like it is now. The decor was horiffic! It wasn't like the other HI express's I have been in. The carpets were dirty, stained (in hallways, elevator) the over all cleanliness of the facilty was far lower than I get at others with this brand name. The breakfast was almost empty when we got there before 9 AM! I pointed this out to the attendant and she said "Well it ends soon at 9:30" I told her that it was 8:50 AM and not onoly myself but others after me still deserve the same breakfast items we paid for as the people in there at 6 AM! The was about one small scoop of eggs and no pastires restocked and she was trying to clean the eating area - as if to get out of there early. She argued with me instead of just rushing to make more food! She said "well the eggs take 15 minutes to cook" I pointed out to her that others could still come down after me and sure enough they did! I was really unhappy that she wsa letting breakfast food run out 40 minutes before breakfast was due to end. Someone else was busy mopping the front entrance and around the main desk at 9:15 AM...which made the floor all wet during a high traffic time when people are all checking out. I am sure they could do that in more "Down" times with less activity. The hallways were VERY dirty...stains and crumbs everywhere and it was the most awful geometrical design - everything looked worn and old. It was awful! I still stayed at HI in other towns since then and was pleased so I don't understand why there is this one place that was so "one off" but since they are representing the Holiday Inn brand, I think Holiday Inn better step in and do something because they are not doing a good job of it. THe staff was not very professional - we heard one of the cleaners say swears right in front of us b/c she forgot something and had to go get it. I won' t stay at that Holiday Inn express again. They also were the most expensive in all my traveles and didn't afford me the typical AAA discount. Terrible experience. Others, I do recommend like the one in Manchester NH that is outstanding! June 24, 2013
Rated 3.0 out of 5.0 by Not Up to Usual Experience or Expectations Seems as if this property was understaffed on a holiday weekend (Memorial Day). The wait to check in was longer than our usual experience, because the desk clerk was busy dealing with a guest who was complaining extensively about his room not having been cleaned. Our room did not have a "Do Not Disturb" sign, so housekeeping woke us up the first morning. We got a sign from them later that AM so the second morning we were able to avoid the wake-up knock on the door. The breakfast area was pretty much the scene of a locust invasion - virtually zero food when we got there. The single staffer working that area did do a reasonable job of restocking the food as the morning wore on - but the pancake machine remained out of order. The fruit selection was minimal when it was replenished. Some of the common area especially near and in the elevators was excessively stained and dirty. All-in-all, this was probably the least satisfying visit to a Holiday Inn Express that I've experienced, and I'm a relatively frequent guest at HI Express. June 10, 2013
Rated 4.0 out of 5.0 by I would stay again I am often in this area and always choose this hotel. Its always clean and the staff with one exception if great. The shorter older man at the front desk is always confused. EVERY time he is there he messes up my reservations, keys and anything else he touches. Talking to the other staff I am not the only one this has happened to. He gave me a room that was not yet clean. The cleaning staff was not happy. With this one exception its a great place to stay June 7, 2013
Rated 1.0 out of 5.0 by Never Again! We went to New York to see Tim McGraw at Darien Lake. We are from PA so we needed a hotel and found the Holiday Inn Express for a pretty good rate so booked a room. Check in time is 3 pm. We got there at 3:30 pm and there were 4 groups ahead of us waiting for rooms that were not cleaned yet! We waited and got switched from room to room 4 different times! Finally when we got keys to a room an hour later it was time to get around and drive to Darien Lake for the concert. We had no time to relax before the concert after being on the road all day! Never again will I stay at that Holiday Inn Express! They didn't have a clue what they were doing at the front desk. June 3, 2013
Rated 4.0 out of 5.0 by Very Comfortable Enjoyed our stay as usual, love the breakfast and the priority club bag on arrival! May 28, 2013
Rated 5.0 out of 5.0 by An extremely satisfying experience. We loved our stay at the Holiday Inn in Batavia. The hotel is spotless; the room was spacious and comfortable. The location is excellent in that it is close to many amenities. I want to say a special thank you to the very helpful front desk clerk "Kevin" for all the help he provided to us. Good job Kevin! Holiday Inn - you have a gem! May 24, 2013
Rated 5.0 out of 5.0 by Love this place! I've stayed at this property twice & both times the front desk staff has been so friendly and accommodating. The property is tucked away safely & secluded, clean & quiet. Rooms are spacious, clean & comfortable. I look forward to many return visits! May 22, 2013
Rated 5.0 out of 5.0 by Excellent Staff and Clean Comfortable Room The staff were very friendly and went above and beyond to make us comfortable. Breakfast was excellent with many things to choose from and again the attending staff was very pleasant and friendly. Location was perfect for us to shop and explore the area.My husband and I agree we would choose this hotel again should we travel to Batavia. March 23, 2013
Rated 2.0 out of 5.0 by billing issues still not resolved MAJOR billing issues- still have not been resolved after 4 tries. 2 dirty sinks in one room, another room had a toilet that sprayed all over the toilet seat and wall when flushed March 7, 2013
Rated 4.0 out of 5.0 by great place pool was rather chilly, esp. for kids. everything else about property was lovely; room, lighting, breakfast and staff. February 10, 2013
Rated 5.0 out of 5.0 by Batavia"s Best Kept Secret We have stayed in every hotel in Batavia and this place is amazing. Clean and beautiful decor. Little store to purchase food. Bathrooms elegant and modern. Comfortable bed. Nice breakfast area with good food. Very friendly staff. Only complaint was a chilly pool room with even colder water--but the little ones still swam!!! Have paid twice the rate for hotels that do not even compare with this one!!! February 2, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. Great to have a New Holiday Inn the Batavia area. Will be back. January 15, 2013
Rated 1.0 out of 5.0 by Dirty Bed I was appalled, to say the least, and totally grossed out, for lack of better words, when i pulled back the bed covers to go to sleep and found numerous short black hairs on the pillows and within the sheets. I went to the other bed only to find numerous long blond hairs on the pillows and within the sheets. I immediately called down to the desk and was told I could change rooms. At that late hour, undress and ready for bed, the last thing I wanted to do was get dressed, pack all of my belongings up and move to another room. I chose to sleep on top of the bed, with my clothes on, but needless to say i didn't sleep well being so upset and disgusted by the whole ordeal. I spoke with a manager who told me she could compensate me with points, but only 5000. I thought my troubles were worth much more than that, however, was told that was the maximum allowed. To date I still have NOT received ANY points. I am very unhappy with this whole situation. December 15, 2012
Rated 5.0 out of 5.0 by Great service and friendly staff We were greeted as,Priority members on sign in. Also we were remembered as having previously stayed at Hotel. Enjoyed the time to relax in our spacious room. December 8, 2012
Rated 1.0 out of 5.0 by Brand new contemporary property Very nice new (five weeks old) contemporary facility - very modern decor. December 3, 2012
Rated 5.0 out of 5.0 by Helpful staff in convenient, clean and reasonable hotel We stayed here on both legs of a round trip to the East Coast. Staff was very friendly and helpful. Room was clean and good-sized. Pool is a bit chilly. And the breakfast "meat" choice of sausage gravy wasn't a very appetizing choice. Would definitely stay here again. November 29, 2012
Rated 5.0 out of 5.0 by Just gorgeous! This holiday inn express in Batavia, ny is absolutely beautiful! The decor is so modern and fresh, the rooms are spacious and modern! So bright and so clean! The staff was very accommodating and the breakfast buffet was excellent! My daughter especially enjoyed the pancake maker machine! What a breath of fresh air that new hotel is--the other ones in Batavia need to step up their game in order to compete! I would definitely stay there again--looking forward to it, actually! November 28, 2012
Rated 3.0 out of 5.0 by Confortable room I appreciate that Holiday Inn is updating its bed sheets and rooms in general. This Hotel however is not finished yet and that is a bit of a let down. November 26, 2012
Rated 3.0 out of 5.0 by Holiday Inn My Favorite---Not This Time !!! I have stayed at Holiday properties for many years and being a Gold member proves that. I recently stayed at the Holiday Inn Express at Batavia-Darien Lake and was bot happy. The heat did not work was 26 degrees out and the heat would never room temperature would never get above 63 degrees. The hot water in the shower was luke warm at best and the internet did not work. When I brought the above to the management they didn't seem to care so we ended up having a terrible nights sleep due to being cold...had a worse morning due to no hot water and overall very dissatisfied. The staff here needs to be retrained by HIE !!! I will not recommend this hotel !! November 19, 2012
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