Rated 3.0 out of 5.0 by jeff1140 Great location
Pluses: Hotel is very conveniently located near two major S-bahn/U-bahn stations. Room was clean. Staff responded quickly on my request for additional towels. The continental breakfast buffet had a good bit of variety.
Minuses: Not much of a view. Beds were on the hard side of firm, but not too uncomfortable. The desk staff had to cover the bar as well, so bar service was a bit slow.
Overall good value for the money.
June 14, 2013
Rated 5.0 out of 5.0 by JEDM Berlin im Mai
Wir haben die Tage Mit Kindern genossen, Lage ist toll und Frühstücksauswahl so gut das wir gestärkt Berlin erkunden konnten
June 13, 2013
Rated 5.0 out of 5.0 by MP265 Very Satisfied Customer
One of the nicest Expresses that I have stayed in. Staff was
extremely helpful considering German is not my first language.
Well located to surface and subway transportation and very central in the City. The best selection and breakfast area of any
of the many Holiday Inns that I have stayed in both in Europe and in North America.
June 10, 2013
Rated 5.0 out of 5.0 by Berlintourist Zentral und dennoch angenehm ruhig
Auf der Suche nach Hotels in Berlin bekommt man eine unwahrscheinlich große Auswahl geboten. Zum Glück hatten wir uns für das Berlin City Centre entschieden. Es ist ruhig gelegen aber durch die nahegelegenen Station "Anhalter Bahnhof" verkehrstechnisch sehr gut gelegen. In zwei Minuten zu Fuß bei der S-Bahn und zwei/drei Stationen später schon mitten in der Stadt. Wirklich optimal. Die Zimmerausstattung und der Komfort waren gut und der Service exzellent. Würde das Hotel jeder Zeit einem Freund weiterempfehlen. Positiv überrascht waren wir vom dem im Preis enthaltenen Frühstück. Das ist aus der Buchungsbestätigung und dem Internetauftritt nämlich nicht auf den ersten Blick erkennbar.
PS: Die auf google Street View ersichtliche Baustelle direkt neben dem Hotel ist übrigens nicht mehr aktuell. Das Gebäude ist fertiggestellt, also kein Störung durch Baulärm!
June 4, 2013
Rated 5.0 out of 5.0 by DavidH13 Excellent quaility and a pleasant stay
Warm welcome on arrival, room was excellent, spacious, comfortable and clean.
Pleasant location. Good local restaurants.
Breakfsts was excellent.
May 17, 2013
Rated 2.0 out of 5.0 by nansh bad organized
Not only my booking got lost, I even received a email that was adressed to another guest.
Arriving in the hotel they had given my room to another guest, telling me 'you already checked in yesterday'.
None of the staff could explain how that happened.
They managed to give me another room, but since no nonsmoking room was available i had a room that was terribly smelling of cigarettes.
In the whole hotel the A/C did not work so the people in the 4. and 5. floor had around 29°C in their rooms.
May 11, 2013
Rated 1.0 out of 5.0 by Sholehja Never stay here
1- Air conditioning was locked at 19 degree outside temp, so I could not turn it on. The room was hot.
2- Window could be tilted only and not opened
3- Sheets were NEVER changed during my 6 days and 5 nights stay :(
4- Despite the sign in the bathroom, no amenities were provided when asked, my husband forgot his shaving cream, when asked for one, front desk said: he has to go to the market across the street and purchase one.
5- Front desk staff were very unfriendly and rude. One in particular, Ms. K. Skobjin was always rude, with an attitude. On 3rd day, I had to complain about her behavior to her manager.
6- All front desk staff were not helpful when asked for direction or suggestions. Their responds to any questions were: "I don't know"
7- I had to leave my luggage in the luggage room for 24 hours,
Ms. K. Skobjin, angry and rude as always took it, but she did not provide any ticket for it. After going back to the front desk, I still asked her if she will give me a ticket, she rudely replied, why do you want a ticket, you are here and I know you. I asked if she will be working 24 Hrs from now, she said no. I asked her: “then when I come back for my luggage, how can I prove that I have one on hold for me?” she got even more upset, she took a ticket out and threw it at me and said: here, what else do you want?
8- There is no wireless internet connection in the room: two issues with that:
a- I use iPad, so the wire connection in the room is not compatible with iPad, so I couldn't work even if I paid for “in room internet”
b- Using the wireless in the lobby: the lobby is small and always busy and packed with people, I either couldn't find a sit or even worse, I could not attend any of my " Conference calls". I was on a business trip and I could not do my work :((
9- There was no business center with closed door to provide privacy
10- Small TV, with few channels and all in German, with terrible reception
11- I booked a room for 3 people. The room they gave me was extremely small with no free space to even walk around. I could not even use the desk to sit and do my reports.
12- There were no room services. I had to go to reception for everything. The front desk staff, did not even answer questions over the phone. Each time they asked me to go down to the front desk to ASK my questions.
13- I am a priority club member, no service for this "Loyalty" membership. Something to show IHG appreciation for our loyalty.
14- Groups of Italian students were staying at the same time, and they were loud and very noisy. I asked the front desk few time to make them quite, because I had to go to work the following morning. They refused. loud students were in hallways and lobbies until 3am every night. I did NOT get a quiet night nor did I get any sleep during my stay.
I have stayed in other Holiday Inns before BUT this was by far the WORST one ever.
The only POSITIVE point about this hotel is its location. Convenient to the city center, within walking distance.
May 2, 2013
Rated 2.0 out of 5.0 by Alexklo Platinum memeber
I didn't receive the upgrade and there were empty priority rooms in the hotel
April 23, 2013