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Rated 4.0 out of 5 by 440 reviewers.
Rated 4.0 out of 5.0 by Hotel service Good location, room was of good size, clean and comfortable. The booking was done via telephone and we were led to believe it had been paid in full only in checking out were we told we had only paid a deposit and the balance would be taken from my account. Now with hindsight we should have noticed this but we were disappointed it was not brought to our attention at the beginning of the stay when we checked in and were told "you only have your parking to pay for". This will not stop us using this particular holiday inn again as it is convenient for NEC however the Little Owl next door had poor service, lack of choice and staff with unnecessary attitude. This along with late presentation of bill may mean we use the nearby alternative. June 24, 2015
Rated 5.0 out of 5.0 by A Great Stay If IHG and Holiday Inn keep to this standard they will generate continued custom. We were made very welcome as soon as we walked in the door and our needs were seen to with efficiency, politeness and without fuss. June 24, 2015
Rated 5.0 out of 5.0 by clean and child friendly hotel We stayed here the night before we flew from Birmingham Airport. The hotel offer a package where you can leave your car there whilst you are on your holiday. They arrange a taxi transfer for you from the hotel to the airport. June 23, 2015
Rated 4.0 out of 5.0 by Aircon One ingredient missing is aircon. Sadly one of the nights I was staying the public road was being used as racetrack around 11pm and with the windows open to get some air in the noise as overbearing. The hotel is aware of this and not the first time. It would appear that the council and police fail to stop this illegal activity. Tip ask for odd room numbers June 23, 2015
Rated 4.0 out of 5.0 by great access to the NEC Its a good Holiday Inn Express, where the staff mak an effort June 22, 2015
Rated 4.0 out of 5.0 by Good comfortable hotel The Hotel is clean, comfortable and efficient. It is well positioned for the Birmingham Business Park - just a short walk through a footpath. The hotel is great but the service in the pub next door is very poor so suggest you look for alternative places to eat if you stay at the hotel. All told it was a good hotel June 21, 2015
Rated 4.0 out of 5.0 by Good economical hotel The hotel itself was clean, modern and welcoming, the room was clean and comfortable, The breakfast was was good but the coffee was little more than coloured water, the dinner menu however left a great deal to be desired, thankfully the public house (The Little Owl) was able to offer (albeit a typical pub menu) a good variety of food. June 18, 2015
Rated 5.0 out of 5.0 by ST Good Location, Good Parking, Comfortable Room, good breakfast and staff were helpful, happy with the stay over.... June 18, 2015
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