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Rated 3.9 out of 5 by 324 reviewers.
Rated 3.0 out of 5.0 Efficient Service Made welcome on arrival, asked if a room on 1st floor was suitable. All absolutely fine. As we had an early flight, a wake up call was made as prearranged at 5.30am. Most impressed by the fact it was a person and not automated! The taxi was waiting when we went to the reception desk. Had a lovely holiday, but the taxi company phone line was not working on return. After unsuccessfully trying the hotel - engaged - we took a taxi and paid for it ourselves. The hotel explained when we went into a very busy foyer that taxi company phone line down. Car had been safely parked in car park January 30, 2015
Rated 4.0 out of 5.0 by Great location, comfortable bed, cold room Perfect location for Birmingham airport, nice comfortable room although I did find it cold. Particularly good service from the lady running the restaurant, just sorry I didn't get her name to recognise the friendly helpful service from her. January 26, 2015
Rated 4.0 out of 5.0 by Comfortable and very plesant stay A very comfortable and clean Hotel with very friendly and attentive staff, in easy access of the motorway network but when coming off the motorway head for signs for the NEC as the post code is not accessible on Sat Nav Systems, the closet I could get was B40 location. Located next door is a nice Pub called the little owl if you want a change of scenery which serves good food and a reasonable price. I stayed there due to doing a course and exam so needed a quite room so I could study on an evening and this was perfect for that. One downside is the room could have done with more free electrical sockets - only one at the desk area in plain sight. All in all the hotel is good value for money and if you are visiting the NEC is really close by so well worth considering. January 26, 2015
Rated 5.0 out of 5.0 by Great room, very good service Great hotel compared with others I've been told about in the area. My second visit here , very impressed with the hotel, would stay again and recommend to others. January 21, 2015
Rated 4.0 out of 5.0 by Airport convenience Great location for stay and park and thanks for organising my laundry while away. My only comment as a platinum member room 107 was not an ideal outlook. January 21, 2015
Rated 5.0 out of 5.0 by a Pleasant Surprise My friend and I, never having used a Holiday Inn Express before were pleasantly surprised at the quality and standard of this budget hotel. The room more than met our expectations and found the hotel to be excellent value for money. When returning from the N E C in the evening I asked for a decaf latte. Although decaf coffee was available a latte was not. One member of staff very kindly offered to heat some milk to make me a milky coffee. I really appreciated this. The breakfast was also excellent considering it was described as a Continental breakfast. Throughout our 2 night stay the staff were excellent, friendly and extremely helpful. We will certainly stay with this hotel group again. January 20, 2015
Rated 4.0 out of 5.0 by Good location for NEC Nice clean Hotel staff very helpful great pub 3 min walk away only negative as hotel offers park & fly be prepared for banging doors early in the morning as people head for their flights. January 20, 2015
Rated 5.0 out of 5.0 by Great location Very good hotel, clean and friendly Great location for the aiport and NEC January 18, 2015
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