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Rated 3.9 out of 5 by 232 reviewers.
Rated 3.0 out of 5.0 by Food Staff were generally courteous and helpful. Breakfast was fine but the evening meal was expensive for what was on offer and surprisingly the cost for the meal for my 5 and 10 year old (who only had some chips and rice and a spoonful of curry) was the same as for an adult. It was only when I questioned this that the staff member at the till reduced the cost of the meal for the children. Beside this little annoyance, the hotel was fine for our purpose. August 27, 2014
Rated 4.0 out of 5.0 by Pleasant Birthday surprise & excellent staff We checked in and the staff accidentally booked us into a double as opposed to a family room. I highlighted that to the staff and that was changed immediately and when my son and I went to get the card key (I was offered to bring it up to us), my son was pleasantly surprised as there was a birthday card and a box of Thornton's chocolate waiting for him (He had mentioned that he has just turned into a teenager as the staff enquired about his big blue birthday badge). It's not often that happens in today's commercial world. Overall, the stay was nice and enjoyable in a clean friendly environment. The only negative would be the £7 charged for parking! August 25, 2014
Rated 5.0 out of 5.0 by Lovely thank you! We stayed for 3 days as we were attending a convention and I could not applaud this hotel and it's staff more. Very friendly staff, very clean and warm hotel and a great breakfast. Look forward to staying again soon. Thank you. August 25, 2014
Rated 5.0 out of 5.0 by Great location and excellent service Stayed here for IBSA Convention at the LG Arena for three nights. I booked three rooms and we had a wonderful time and stay. There were over 11,000 at the LG Arena so the hotel was full and Holiday Inn Expressed coped very well. The staff did not appear to be under pressure. Well done to all the staff and those behind the scene and the house keepers who we did not see but saw and benefitted from their hard work. WELL DONE Holiday Inn Express and Thank you! August 25, 2014
Rated 5.0 out of 5.0 by Good value with excellent service We stayed at this hotel on the nights of the 15th and 16th August 2014. Myself , wife and 6 year old grandson. Very good value with breakfast which is included in the price. Staff very professional and polite. Rooms very clean and WiFi was available with no fuss. The only moan I could have is the £7 a night charge for parking. £5 would be enough ! August 20, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express NEC What a superb place to stay. We needed overnight accommodation for an early morning flight. The H I Express was ideal in every way. Staff were fantastic and nothing was too much trouble. Very early breakfast was great as we did not expect to have such a great choice so early in the morning. Would recommend without reservation and will certainly use this venue again. August 18, 2014
Rated 3.0 out of 5.0 by Rear rooms are quieter The location is apt for those wishing to visit the NEC or are travelling via the Midland's airport. The rooms are typical of a HI Express and as they have high traffic always look as though they could do with a paint touch up. The hotel has a limited choice of television channels so children will not be entertained. The adjacent pub, 'The Little Owl' serves a reasonable selection of keg ales. The food at the Owl is acceptable and reasonably priced apart from the 'side salad' as a lettuce leaf, one quarter of a tomato, two shavings of a section of cucumber and a sprinkling of diced onion did not meet expectations or the £2.50 price. The pub did not have muzak playing which is a definite plus. Returning to your room, ask for the top floor and at the rear for quietness, the lack of television channels will again disappoint leaving one wondering why the TV was not just tuned to the local DAB channels instead of a truncated selection. Whilst he parking is ample and secure, do check that the overnight cost is included in the room rate. August 18, 2014
Rated 4.0 out of 5.0 by rush time breakfast The question if the plates can be taken, while I was still eating gave me an unpleasant feeling. This happened every morning and gave me the impression I had to leave immediatly August 17, 2014
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