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Rated 3.9 out of 5 by 258 reviewers.
Rated 4.0 out of 5.0 by Excellent Cleanliness. We recently stayed over night whilst attending the Motor Home & Caravan show at the NEC and wanted to commend your reception staff and especially housekeeping staff for such a clean room and bathroom. The cleanliness throughout was very good. It was a shame though that it seemed breakfast proved a problem for lack of staff to clean away tables as this lead to lack of cutlery at a very busy time. We waited for clean cutlery before collecting our food which other guests did not so of course their food got cold as it was a long wait. It would be good if this could be addressed as apart from this it was a lovely stay. October 21, 2014
Rated 4.0 out of 5.0 by clean and comfortable ideal for nec great hotel ideal for nec nice pub next door breakfast could of been better but it was alright October 21, 2014
Rated 3.0 out of 5.0 by Great location for NEC Great location Not so great breakfast choice - stayed for 6 nights and had the same fake scrambled eggs, sausages and beans offered every morning. Internet wifi excellent and able to connect throughout the hotel. Hotel room clean but shower and toilet very old October 20, 2014
Rated 5.0 out of 5.0 by everything was exellent the stay was really comfortable and great area for work. October 14, 2014
Rated 1.0 out of 5.0 by Terrible!!! This hotel is terrible. I am a regular Holiday Inn guest and this Hotel would be better shut down. As a platinum member they checked me in pretty quick. However, when I arrived in my room they 'accidentally' made the sofa also - even though I stayed by myself. The bathroom was very noisy with a fan that obviously had seen better days!!! The shower and bathroom itself was also very old, and in need of a good scrub. The following morning I realised there was no iron and ironing board (I am staying here for BUSINESS and need to look smart!) so I rang to ask if they could send the items up. I was told that they had none and they had an ironing room downstairs. So I had to head downstairs in an un-ironed shirt. Upon arriving at the 'room' it was a meeting room with two irons and ironing boards set up. It was the cheapest and nastiest irons I have ever used in my life?! Why cannot they provide decent steam irons?!!? The covers on the boards were nasty and dirty - I was scared that I would get the dirt ON MY WHITE SHIRT!!! When I arrived at breakfast it was as if locusts have just been. There was NOTHING left and when I asked them for cutlery, they said that it was too close to the finish for breakfast to put anything fresh out- REALLY!!! They only thing I am sorry about is not taking pictures of all the issues and posting it on social media to all my 20k followers!!! What a disappointment....!!!! October 10, 2014
Rated 3.0 out of 5.0 by Parking cahrges ? Just received a £60 parking fine for staying at this hotel October 10, 2014
Rated 4.0 out of 5.0 by Good hotel, very convenient for NEC Good hotel, very convenient for NEC, within walking distance, just have to walk along the grass (no pavement) but saves you a few pounds on taxis The only small issue we had was the noise from the lorries in the morning picking and dropping off the laundry service for the hotel, maybe a covered area would have been a better idea rather than rattling round the hotel October 9, 2014
Rated 1.0 out of 5.0 by 1 Room 2 Different People Booked Into It Someone else was already in our room when we opened the door!!! The manager did apologise but that is something that should not happen given we are priority club. Also the car park was full and the staff advised us to park in the next door pub, despite the signs in the pub car park saying we could get fined. Room ok but very small compared to other hotels in the area. October 7, 2014
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